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Hotel New Otani Hakata

4.0 star property
Canal City Hakata's vibrant streets lie just steps away, with public transit connections making exploration easy while attentive staff ensure a comfortable stay

Choose dates to view prices

Hotel New Otani Hakata places travelers in the heart of Fukuoka's energy. The property offers practical amenities like dry cleaning, laundry facilities, and an electric car charging station. Guests can start their day with a buffet breakfast or relax at the hotel's cafe.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Bar
The current price is S$154
15 Jun - 16 Jun

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3900 for adults and from JPY 2200 for children
  • Self-parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4-12 years old for breakfast.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hotel New Otani Hakata pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel New Otani Hakata?

As of 22 May, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Hakata on 15 Jun, 2026 start from S$154, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel New Otani Hakata?

Self-parking is available for JPY 1500 per day.

What time is check-in at Hotel New Otani Hakata?

Check-in start time: 2 PM; check-in end time: 2 AM.

What time is check-out at Hotel New Otani Hakata?

Checkout is at 11:00 AM.

Where is Hotel New Otani Hakata located?

Located in Chuo Ward, this hotel is within 1 mile (2 km) of Yanagibashi Rengo Market, Canal City Hakata and Fukuoka Anpanman Children's Museum. Port of Hakata and Marine Messe Fukuoka are also within 3 miles (5 km). Watanabe-dori Station is only a 2-minute walk and Tenjin-minami Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 693 out of 1105 reviews
Rating 8 - Good. 309 out of 1105 reviews
Rating 6 - Okay. 79 out of 1105 reviews
Rating 4 - Poor. 15 out of 1105 reviews
Rating 2 - Terrible. 9 out of 1105 reviews

Reviews

Verified

8/10 Good

LINDA

Liked: Cleanliness, amenities, property conditions & facilities
Nice size rooms, convenient location, clean and comfortable rooms.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was the best one we had in Japan with all staff courteous, helpful and good at speaking English. Importantly there was plenty of place for the luggages in the room which is rare! It was very well located.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

DESMOND

Liked: Cleanliness, amenities, property conditions & facilities
Stellar staff, spacious room, old luxurious feel.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Jong gwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is easy access to tenjin and hakata districts. I had enjoyed shopping and delicious authentic japanese food.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Maila

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff are courteous. Good location.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Nice and friendly staff, great amenities, and clean and spacious room.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

NGAI CHI

Liked: Cleanliness, staff & service, amenities
very nice hotel , have every thing i needed , room is spacious and comfy , enjoy it!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious. Staffs are very kind and helpful.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Susan Tomoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location near train station, bus stop, supermarket and convenience stores. Excellent cafe on 1st floor. What makes this hotel exceptional is the staff and service they provide. Bellhop was there to assist with our luggage as soon as we arrived, check-in staff
Stayed 9 nights in Mar 2026
Verified

8/10 Good

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is a little dated but the staff were outstanding. Beds are definitely on the hard side even for Japan standards but they accommodated and actually switched out my mattress when I was out. Breakfast buffet had lots of good quality options. Location is great.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jin Rui

Liked: Cleanliness, amenities, property conditions & facilities
convenient location with lots of great food around!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness
Excellent property, clean, wonderful staff, very good breakfast and three minutes to the metro station.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bedroom and excellent services representative. Late check out and welcome drink were rewarded. Overall rating is Excellent.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Prisca

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful. The room was spacious.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Huikiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Hotel New Otani Hakata and overall had a pleasant experience. The service was excellent—staff were polite, attentive, and always willing to help, which really made the stay comfortable. The hotel itself, however, feels a bit dated. The rooms and facilities are well-maintained but could benefit from some modernization. That said, the great service and convenient location still make it a solid choice for a stay in Fukuoka.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Suzan

Liked: Cleanliness, amenities, property conditions & facilities
good breakfast
Stayed 4 nights in Nov 2025
Verified

8/10 Good

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby subway and walkable to minami tenjin for dining
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Vi ping

Liked: Cleanliness
Close to many restaurants and right next to the subway. Easy to get to hakata station, tenjin underground shopping mall, walkable to Canal city. Room was clean and quiet, a bit outdated.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was friendly
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Kiyomi

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The staff was very courteous. Hotel is next to a subway station. Highly recommended.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Araceli

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are very outdated. The lobby is nice, staff were helpful and kind yet the rooms need to be remodeled.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Gang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, well maintained. Old facilities call for some update. Family friendly too.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

YOUNGSUB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could feel that it was quite an old accommodation, but it is well managed and the price is relatively low compared to the hotel size and facilities.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming. The room was nice and clean.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Chee Peng

Liked: Cleanliness, amenities, property conditions & facilities
Excellent. We got a big room. 4 futon and 2 bed for 4 of us to choose. I enjoy the bed while my fam used the futon. 2 toilets and 1 bath room. Amazing. Location is good, walkable to shopping areas. Breakkfast options in hotel very good too.
Stayed 2 nights in Dec 2025