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Reviews of Amaroossa Hotel Bandung

4 out of 5
Amaroossa Hotel Bandung
Jalan Aceh 71 A, Bandung, West Java

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 78 reviews" "
Rating 8 - Good. 39 out of 78 reviews" "
Rating 6 - Okay. 13 out of 78 reviews" "
Rating 4 - Poor. 5 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Ramayanti

Stayed 2 nights in Feb 2023

10/10 Excellent

Ms., Malaysia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was kinda old but they maintained its cleanliness and the architectural design. Hotel staff were very helpful and accommodating.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not much issue with room and hotel. Tje service is good. Staff are friendly and smiley in gerneral. Like the sweet lady at the omelette station. She looks smiley enough for a morning breakfast. If you go sauna...the place looks extremely dated, dufferent from hotel lobby, .like not much attention and maintenance going on there. The pool is for show only. No issue if u don't intend to use them. Not many shops around hotel to walk around. So i would say if u plan to have your own activities, hotel is good to stay as the room looks clean and big. Location if ok if you take grab now and then.
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

EricLee, Singapore

Liked: Staff & service
Room a little jaded, shower host leakage could have been easily fixed with housekeeping staff feedback. Do not have hand towels.
Stayed 2 nights in Jul 2018

8/10 Good

Ruban Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Improvement required
Room: door knob need fixing. basin n tao position alignment t issue causes water to splash all over hence wash basin counter perpetually wet. Only provided towels n door towel, no extra face towel. Clothline not working. Breakfast spread lack variety especially soup and porridge were Luke warm.
Stayed 3 nights in Apr 2018

8/10 Good

Bambang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Singapore

Liked: Cleanliness, staff & service, room comfort
Excellent Hospitality & Good Breakfast
The staff excellent hospitality, right from the reception to cafe staff made us feel so welcomed. In particular, our customer relations officer, Miss Yoppy was attentive to our needs & kept contacts with us making sure that things are smooth & well taken care off. Breakfast spread was good. Our stay at this hotel made our trip to Bandung a memorable one.
Stayed 4 nights in Mar 2018

10/10 Excellent

Raja

Liked: Staff & service
Stayed 3 nights in Feb 2018

8/10 Good

Mohan, Singapore

Liked: Cleanliness, staff & service, room comfort
Small but nice and cozy hotel. Pleasant staff.
Our family of five had booked two rooms. Check-in and check out was a breeze. Staff were pleasant and warm and showed interest in Customers. Breakfast spread was good and the staff was on hand to attend to requests. Room service food from coffeehouse though limited was very good. Overall it was a pleasant stay.
Stayed 3 nights in Dec 2017
Response from Frincesha Nathalie on 31 Jan,2018
Dear Mohan on Warmest greeting from Amaroossa Hotel Bandung First of all i would like to thank you for taking the time for review The Amaroossa Hotel Bandung. It is our greatest pleasure to read that you had enjoyed your stay at Amaroossa Hotel Bandung and that our services and facilities exceeded your expectations, I look forward to welcoming you back and to enjoy another experience with us, please do not hesitate to reach out to us as we are here to serve you Yours sincerely, Frincesha Nathalie Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay!
Hotel staff were smiley and helpful. Room was spacious and clean. However, non-smoking rooms were at level one, just above the road level. The noise outside could be heard as early as 6am. Other than this, the hotel overall was a good place to stay! We enjoyed the buffet breakfast too!
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel
Great location near shopping area
Stayed 1 night in Sep 2017

10/10 Excellent

Stara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
I loved the interior design, especially the room. It was luxurious, dark and very comfortable. Breakfast was good with many selections. WiFi was fast. Bathroom was ok but could be bigger. Bed was very comfy with full carpeting on the floor. Will definitely be back!
Stayed 5 nights in Apr 2017

10/10 Excellent

Mardy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, would definitely come again
OMG, guys if you havent found the right residing place for yourself, consider Amaroosa Bandung Hotel. We checked in on the 17th, pleased with what we saw at its lobby, their service gave this hotel's reputation another boost. We checked in with no fridge but no find out that every room in Level 1 is experiencing the same thing. So we called in and asked for a fridge, minutes later it came but it wasnt the right size. We were okay with that, not petty just thankful that a fridge was given. The next day, we got a call and they moved us up to Level 2 with the Swimming Pool view!!! LOVE IT. Food/ Breakfast was soooooo good!? Like they serve you, breakfast, lunch and dinner AT BREAKFAST. You eat till you drop!? So dont forget to consider there breakfast when you book at Amaroosa under Expedia! Other than that, staffs were so polite. As good or fantastic a hotel design can be, location wise, whatever, ITS NOTHING with BAD service! Cmon you got to agree. Before we left on our 5th night, we were given liek a huggggg piece of Red Velvet cake as a "thank you" gift i assume!? Shucks gurl you didnt have to but overall, 5/5!
Stayed 5 nights in Jul 2017

6/10 Okay

FIRLEY

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Shoong Chook

Liked: Cleanliness, staff & service, room comfort
Amaroossa Hotel Bandung
Within walking distance to the many factory outlets. Hotel stay was good and staff is very helpful and friend. English proficiency level is not great and able to communicate. Staff are very helpful. Wifi signal was really bad. Intermittent and speed is slow.

10/10 Excellent

Lisa Alizah Lee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort & food
wonderful

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars fancy hotel
it was great

4/10 Poor

Fitoni

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel seems not ready for multi-rooms booking
i had booked 5 rooms and paid them 3 days in advance. we all (family with 4 vehicles) got to the hotel at 12:30 pm and had to wait since rooms were being cleaned up and yet 1 room was available for the elder. well the waiting was too long, i had to keep coming back to front offfice for asking rest of rooms availability and finally at 14:00 3 rooms were available for my relatives, which left me none. at around 14:20 i really had to push to earn my room, which then magically appear and i was happy cause finally got to rest after long ride. But sadly it was a smokey room and i was disappointed since i had specifically booked for 5 Non-smoking room and paid full in advance. parking space was terrible. lobby is too small for many people waiting for check in/out. i wish i've had a better experience here but unfortunately i've had not.

8/10 Good

JH, singapore

Liked: Cleanliness, staff & service, room comfort
Location good for factory outlet shoppers.
Comfortable room and helpful staff with basic services.

8/10 Good

Mohd Thaib, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
My family have a great time...we really enjoy...hotel staff very helpful

8/10 Good

Yunita

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Lau, Singapore

Liked: Staff & service
Worth the money
Overall experience was ok. However, the pool and sauna is a bit small. Hotel staff was friendly and able to help to arrange a day trip driver to us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Hui Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
bandung was ok for a short get away , we love the unit deco in kampung daun and shopping was great. food in bandung if you like chillies, then you will enjoy all the spicy stuff , we enjoy the beef and also the bebek and ayam penyet.

6/10 Okay

M Rohaizad, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
A quiet and cosy hotel
Its a cosy hotel and around 15 minutes walk to the heritage factory outlet area. The breakfast is not that great just average. The aircon is not that cold but overall I am satisfied with the stay.

4/10 Poor

Melvin, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Not up to basic standards
Basic amenities were not provided even after housekeeping. We had to ask multiple times for bath towels, toilet paper and drinking water. Rooms have thin walls, and can get especially noisy during the weekends. Will not recommend for travellers who want a quiet and smooth stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as good as expected based on other reviews
I stayed at the Amaroossa for 3 nights based on reviews I had read. I must say my expectations were not met. Jaded & darkly-lit hotel with poor sound proofing in room. You can hear stomping of feet, screams, children running along the corridor, loud function events on the ground floor, children screaming from the pool level even though I was staying near the corner on 3rd floor. Wifi was very weak in the room & connectivity in the lobby or pool cafe was unreliable, with constant drops & difficulty getting connected again. Lobby’s washroom basin taps badly needs maintenance as they are loose & not secured at the basin. Toilet papers never refilled (I had to resort to asking a male staff to bring a roll out from the Gents for me). The only saving grace is that the staff are really helpful when I had issues with the kettle in the room & electrical tripping due to their faulty equipment. I don’t know how this hotel is nearby any shopping streets as it seems forever to get from point-to-point due to the massive traffic jam. Smokers beware, there are no smoking floors except in open areas in the lobby or pool cafe. Doors to the tiny balcony does not open (key locked by the hotel). The hotel provided a complimentary 1-way transfer between the hotel & the airport which was convenient, given the fact that Bandung has unpredictable & severe traffic jams.

10/10 Excellent

edora, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great service
Despite of having a not so good wifi connection , overall it was good . Nice staffs . Always greeting us everytime we walk pass them . Will come there again when I plan of coming Bandung again. Just that please ensure ur cutleries and plates are clean . I work in the hospitality line , certain things just need to improve . Like wifi and cutleries . That's all! Great service so far. Thank you for having us there!

8/10 Good

khairul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Patricia, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice Rooms!
very relaxing stay, room was really nice and comfortable, love the pillows. area is quite central. not much shopping or street food nearby. easy to find taxis. Breakfast was OK, not extraordinary though. swimming pool is very nice. small but looks natural.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Wei Lin, Singapore

Liked: Cleanliness, staff & service, room comfort
Good Stay!
Overall, the room is very clean. But air-conditioning need great improvement as the air con is not cold when temp was switched to 10 degree. We changed the room once but air con still not cold. The 1st room at 3rd floor is worst, totally no air con. Sometimes, wifi speed quite slow but still able to connect. As we stay at 1st floor, we can hear the noise outside the hotel in morning & night although windows are all closed. There are also mosquitoes at the cafe and lobby area. We got stung by those mosquitoes. Hotel will need to look into the pest control to eliminate these insects. Good points about this hotel is near to many factory outlets, abt 10 mins walk from hotel. Easy to get taxi outside the hotel. Nice & yummy breakfast spread but we need to wait quite long for the scramble/ fried eggs to be sent to us. Receptionists & bell boy are friendly.

8/10 Good

Daniel Lee, Singapore

Liked: Staff & service
10 mins walk to outlet
my itinernary request for a double bed but they gave me a twin single bed was disappointed, hope to improve.

10/10 Excellent

Bernard, Singapore

Liked: Staff & service, room comfort
best stay in amarrossa
Front desk staff very helpful and polite. Breakfast superb. Room a little warm when set lowest temp and highest speed. Overall very nice place to stay. Btw massage spa place only 5mins walk from hotel. Shiok !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
brilliant service by hotel staff!!

10/10 Excellent

Sha, Singapore, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with great loc, surrounded by mts
Our stay in Amaroossa Hotel has been nothing short of AMAZING! Love the beautiful interiors, cleanliness, array of yummy breakfast spread and most imptly, the staff has made our stay even more enjoyable with its tip-top service! Highly recommended to stay while in Bandung!

8/10 Good

Akbar, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It located near the town and easy excess .
It was a pleasant experience staying in this hotel.

8/10 Good

Fz, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from the hustle and bustle of city life
Near to a cafe just across the road. Service might be rather slow. Sent for laundry in the morning but only to receive the next day. Had problems with the card that leads to the room door and had to reprogram twice. Staff are friendly and food for breakfast is great and delicious. Room is clean but it would have been great if there were instructions on how to get hot water in the shower.

8/10 Good

Yen Fatt, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce Hotel.
Friendly staff everywhere in the hotel. Receptionist guide you where you want to go. Room confortable

8/10 Good

Cynthia, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but did not pick us up for airport
Good vacation. Breakfast good spread nice coffee house but tasteless coffee served.

10/10 Excellent

LUZ, SIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay and very helpful staff
my hubby and I spent 2 nights there. We love the hotel and the staffs are great. all the front desk staffz are trying their best to help us... but, the fact is not many ppl can speak english in Bandung, so lucky we have the hotel staff to help us on booking and explain the trip and so on.... will recommend to others!

8/10 Good

Pierluigi, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No reservation found
The hotel was good as well as the staff. Only problem they were not able to find the reservation did with hotels.com

8/10 Good

avs5188, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location and service. Conveniently located in Bandung. We have a nice stay in 3 bedrooms, they well accommodated our request to have connecting rooms and room next to each other. Good breakfast buffet.

10/10 Excellent

Lee George, Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent hotel
This is a magnificent hotel with superb staff and absolutely brilliant food and rooms

10/10 Excellent

Feurazia, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, Luxurious Hotel, Reasonable Price
We love and enjoy it!

8/10 Good

Terry, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaroossa Bandung Very Nice
Luxurious very nice hotel in a central location. Attractive building and rooms. Helpful, courteous, polite, and congenial reception and restaurant management staff. Good breakfast buffet. A la carte lunch and dinner menu expensive. The Marlin fish that I had was old and hard. Few people have lunch or dinner in the restaurant. Waiters and waitresses need to pay more attention to the clientele's needs (omelettes, coffee refills). They ignored me when I was there.

6/10 Okay

Jeevakumary, Singapore

Liked: Staff & service
It was easy access to the factory outlets.
I noticed that communication was a big problem. For example, when you are asking for something they will reply some other thing.