2/10 Terrible
Arthur
Business traveller, Travelled with partner
20 May,2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tl;Dr - literally the worst hotel I've stayed at in the recent decade. I can't believe this is a Novotel property, stay away and book somewhere else.
I was here for a business trip and had to stay at this grungy establishment for two weeks.
The highlights:
- the room had a clogged drain, ripped drapes and a malfunctioning fridge.
- the technicians never fixed them. When we asked to change rooms the staff refused.
- finally a plumber came, he literally used a toilet plunger to try to fix the drain. I asked him if he had some sort of drain cleaner liquid, he didn't. He ended up splashing disgusting dark water pipe residue all over the bathroom floor. Afterwards he left without cleaning. Not to mention he walked all over our room carpet with his sneakers on.
- cleaning staff doesn't seem to clean anything.
- bathroom towels are overwashed, old and torn.
- most of the concierge staff can't really communicate effectively in English, or any foreign language for that matter (I'm bilingual with basic fluency in two other languages). Other staff can't communicate with the hotel guests at all.
- the rooms are very dark, shower water pressure is very anemic and the WiFi is ridiculously slow
- the hotel smells funny, there's this constant sewage stench
- the breakfast food is slightly below mediocre
I've had good experiences with Novotel in other places. I think this particular location has some messed up management and at least for now I don't think it is representative of Novotel.
Arthur
Stayed 1 night in May 2023