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"Clean, modern and comfortable room. Amazing breakfast buffet. Steps away from piers and Muni buses/trolley stops. Make sure you buy Muni day pass, no rental car is needed if you stay at Riu. "

"Hotel is very fancy and clean but no air conditioning which sucked. Radiator was making noise all night which made it hard to sleep. Staff is very friendly. "

"If you don’t plan on being in the room at all other than sleeping, it’s perfect. The showers are stained. The rooms are a little bit messy if you’re looking for a place to sleep this is perfect."

"Air conditioning is great,Good size smart tv. GREAT WINDOW VIEW!"

"Clean room for an excellent price."

"Your on the ground staff is excellent. Every interaction we had was kind and welcoming. However, your building and amenities are falling apart and the poor staff can’t seem to do much about it. It seems like things are in a shabbier condition than the price tier and advert claims for the kind of hotel you’re trying to be; which is sad and too bad. "

"Great property. Convenient location and close to so many restaurants. "

"Stayed in one of the premier rooms. It was older and needed updating. Beds were comfy tho. Walking distance to Union Square lots of places to eat nearby. "

"Clean room & staff was okay. Had 24 hour security which was nice. No valet parking like the website states, breakfast was not available & the restaurant was not open at all like it was advertised on the website either anytime i had a question in regards to either , staff had no answer. "