Reception
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Reviews of Shah Palace Hotel

3 out of 5
Shah Palace Hotel
110 Koenkozova Street, Bishkek

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 22 reviews" "
Rating 8 - Good. 8 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Chad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Superb front desk staff, especially Sanjar who helped me find the western bus station and purchased a bus ticket to Almaty. Breakfast selection was decent. Areas of improvement are: 1. Outlet location in the room #2. The road in front of the hotel has deep potholes and full of dirty water after the rain. It was challenging to walk to the main street
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to center of city. Clean and comfortable facility with great breakfast. Staff friendly, room big and comfortable. Can't ask for much more.
Stayed 1 night in Mar 2024

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect accommodation in Bishkek
This little gem of a hotel is located within walking distance of Bishkek's main sights. The rooms are warm and cozy and the breakfasts are perfect but the real asset to the establishment is the hotel staff - upon request I was given an extra duvet to keep warm at night and the reception also arranged for me a free transfer to the airport on check out. Highly recommended!
Stayed 3 nights in Jan 2020
Response from Sergey on 16 Jan,2020
Dear Guest, Thank you very much for your rewiev. We'll be glad to see you among our guests all the time. Have a good day!

6/10 Okay

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean but too quiet and no dinner is available. In the winter it is difficult to walk to another restaurant for a meal.
Stayed 3 nights in Nov 2019
Response from Sergey on 16 Jan,2020
Dear Guest, Thank you for your valuable rewiev. Dinner in our hotel is available on pre-order.

10/10 Excellent

NORIZAN, Malaysia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay
Stayed 1 night in Oct 2019

8/10 Good

Robert, Almaty, KZ

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean, but slightly cold at night in February. The location is not the best the roads between the hotel and the main streets are muddy and the sidewalks are old.
Stayed 3 nights in Feb 2019

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Clean Hotel
This is a decent hotel which is relatively new. The room and bathroom were clean. The temperature of the room for January time was warm and nice. The immediate surrounding area is quiet but within walking distance to good restaurants and shops. There is free tea and coffee facility in the restaurant area of the hotel which is useful. The breakfast is simple but adequate. The manager and staff are friendly and proactively ensured that I was happy during my stay. Overall my stay was brilliant.
Stayed 3 nights in Jan 2019
Response from Sergey on 30 Jan,2019
Dear Ivan, Thank you very much for your review. We are pleased to see you among ouir guests all the times. It will be a great pleasure for all our personnel to see you again! Wishing you a good day!

10/10 Excellent

KA, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place to stay in the center of city. WiFi in room. Walking distance to food.
Stayed 1 night in Aug 2018
Response from Sergey on 28 Aug,2018
Dear Guest, Thank you very much for your review. We'll be glad to see you among our guests again! Have a good day! Best regards, "Shah Palace" Hotel team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very clean, good bathroom and quite comfortable bed. Air-conditioning was poor and wifi was not accessible from the room. Hotel is located walking distance from city center, but in a back street. Very friendly staff and transport from and to the airport provided free of charge.
Stayed 5 nights in Jul 2017

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place and extended my stay here!
I checked in at this place three days ago and decided to continue staying here for a few additional days. Originally I was planning to try a different hotel in case this was not to my expectation but I loved everything here and decided to extend my stay. The staff are nice and friendly, relatively new place and clean. There are nice restaurants nearby. Also some shops. The manager and key staff care about this business and their customers. They were pro-active in checking a day before my departure if I required early breakfast. Brilliant place. Keep up the good work!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel at a Decent Price
I fully enjoyed my stay at this hotel. The building is lovely, relatively new and well maintained. The check-in process went smoothly upon arrival and I was pleased with my room. The temperature could be controlled in the allocated room. There are tea/coffee making facility in the common area and is available 24hrs which is brilliant.Nice breakfast with free made to order omelette (Variations available). The hotel is situated in a quiet lane. There are some nice restaurants within walking distance of the hotel. The staff are friendly and nice. The manager of the hotel makes the effort to speak to the clients to see how their stay is. Every day of my stay he has checked to see that I am happy with the stay and also provided me with some useful information regarding the city/surroundings. I feel if there is any problems they would try to solve it. I feel this is a brilliant place to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities
All in all alright
No four star hotel seems to have anything else but instant coffee. The A/C in our room wasnt keeping up with the temperature but seemed to be 3-4 degrees above what was stated on the digital display on the unit.
Stayed 2 nights in May 2019

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Недорогой отель в центре Бишкека
Недорогой отель в центре Бишкека. Неплохой завтрак. Достаточно маленькие номера и очень жесткие матрасы). По телевидению шли лишь четыре канала. В остальном очень достойный. Прекрасный, отзывчивый персонал. Спасибо Вам!
Stayed 1 night in Feb 2019
Response from Sergey on 4 Mar,2019
Здравствуйте Андрей, Большое спасибо за Ваш отзыв и комментарии. В настоящее время мы работаем над модернизацией системы телевещания в нашем отеле - в ближайшем будущем к услугам гостей будет порядка 150 ТВ каналов на разных языках. Будем рады видеть Вас в будущем!

10/10 Excellent

Toni

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel, good location
Incredible location and service. Breakfast is also good. Rooms nothing special but all you need
Stayed 7 nights in Nov 2018
Response from Sergey on 11 Jan,2019
Thank you very much for your review. We'll be glad to see you again!

6/10 Okay

Terutada

Disliked: Cleanliness, property conditions & facilities
お粗末な朝食が難点
街の中心部からほんの少し離れたところに位置していて、辺りは商店もなく少々不便であった。静かと言えば静かであった。一番の難点は朝食ではないだろうか。お粗末と言lってもよいだろう。種類は多くなく、冷たいものが主体で、オムレツやオートミールは頼めば作ってくれた。
Stayed 2 nights in Oct 2018

8/10 Good

Regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel correct bien situé.
Premier séjour à Bichkek, j'avais choisi cet hôtel qui semblait proche des principaux centres d'intérêt. Le taxi de/vers l'aéroport coûte 9 $ (500 Soum) et il faut une trentaine de minutes. Le taxi a eu du mal a trouver car l'hôtel est dans un coin isolé très sombre le soir qui pourrait sembler insécurisant à première vue mais au final, aucun danger. Accueil sympa en anglais. Chambres correctes et j'avais une grande baignoire (un de mes amis dans une autre chambre avait une douche). WIFI OK, petit déjeuner buffet correct (sauf le café imbuvable). Pas de restaurant dans l'hôtel pour les repas de midi et du soir mais restaurants assez chouettes à +/- 300 mètres. Pour se rendre au centre ville avec ses grandes places et ses monuments, comptez une dizaine de minutes de marche. Bon choix au final.
Stayed 2 nights in Oct 2018

8/10 Good

HIROEI

Liked: Cleanliness, staff & service, room comfort
シャーになったような気分のホテル！！
良かった点 １、ホテルの入口がイスラムチックで綺麗！ ２、部屋が広くそして豪華な感じなので、泊まっていて気分が良かった。 ３、無料Wifiが利用可能だった。 ４、エレベーターがあるので荷物があっても楽だった。 ５、翌朝チェックアウトが早かったので、お弁当を用意してくれた。 ６、スタッフは優しい感じなので安心感がある。 残念だった点 １、禁煙フロアなのだが、タバコ臭が結構した。 ２、入口のスロープが急で膝の悪い自分にはちょっとキツかった。 ３、シャワー自体は問題ないが、ボディーシャワーモードにすると水量が足りずなにもでない。
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentrale Lage, sehr freundliches Personal
Der einzige Minuspunkt ist das europäischen Ansprüchen nicht genügende Frühstückbuffet.
Stayed 4 nights in Nov 2017

8/10 Good

Norbert

Liked: Cleanliness, property conditions & facilities, room comfort
Eigentlich gut, aber leider schlecht
Leider kein Restaurant im Hotel, keine MiniBar Kontroliert von russ. Mafia???
Stayed 1 night in Jul 2017