Bukit Mertajam Palaces

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Top Bukit Mertajam Hotel Reviews

Holiday Inn & Suites Penang Prai by IHG

10/10 Excellent

"WONDERFUL EXPERIENCE, THANK YOU"

Eastern And Oriental Hotel

10/10 Excellent

"The E&O is Georgetown's premier hotel. It offers travellers an elegant experience from a bygone era of travel. The suite in the victory annex was gorgeous and opened onto an ocean view with beautiful breezes. The breakfast and food were fantastic. The heritage pool is warmer and worth the walk into the older building. The only complaint concerns the mini fridge in the room, which was burned out and kept what would have been lovely cold drinks at a not-so-cold 36C. I reported the matter, and the electrician attended. There was the obligatory shrugging of the shoulders and the very nicely mumbled 'so sorry, no spare fridge' excuse given. Still, it is Malaysia, and you have to expect that. The place kind of works, but in a duct tape and held together with rope kind of way. This was consistent with the electrical wiring in the room, where I had to flick two or three switches to get the bathroom light over the bathroom mirror working. All part of the charm to be honest, as they say in Latin America, mañana (tomorrow). If you want a Singapore exprience, where everything works perfectly, then stay on the airplane for another 90 minutes down to Changi Airport at the other end of the Malacca Straits. I have to complement the General Manager Alison Fraser and her staff, they provide a great experience. I commend you to the E&O and would return without hesitation."

Ascott Gurney Penang

8/10 Good

"This is my second at this property.The room and facilities are modern and relatively new and well kept. However, the staff needs to be better trained. On the last day of our stay (our rooms had late checkout), we went back to the rooms to prepare for checkout, but we were locked out of the room. We went down to reception and the staff said she fixed the issue, so we went back up again only to find the keys still didn't work. So we went to reception again and was told it was fixed for the 2nd time. Upon reaching the room, the keys still didn't work. We had to go to reception for the 3rd time before we can finally enter the rooms. The staff didn't apologise or make any effort to call for additional assistance and was quite indifferent to the situation. We stayed at so many properties before and if a similar room lock out situation occurred, the other properties would have asked a staff to accompany the guest to check on the room after the 2nd attempt failed, but unfortunately, this was not the case here. A good property only to be let down by bad service."

The Granite Luxury Hotel Penang

10/10 Excellent

"Very clean room, a bit dark in the bathroom but super clean and helpful staff. The pool and the gym were great. Towels provided at pool. Shuttle in the morning to various breakfast areas. Lots of malls close by.. lol. We went to the pool every night to cool off. Bedrooms were comfortable, great sleep. Staff at reception were super helpful!"

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