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Overview of JEN Penang Georgetown by Shangri-La

Photo gallery

Interior entrance
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Down duvet, in-room safe, desk, laptop workspace
VIP Access

JEN Penang Georgetown by Shangri-La

4 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationKOMTAR2 min walk
    Popular Location1st Avenue Mall3 min walk
    Popular LocationPrangin Mall4 min walk
    AirportPenang (PEN-Penang Intl.)26 min drive

Choose dates to view prices

Executive Suite, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Apartment, 1 King Bed

5/5 guest room rating
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed (Club)

5/5 guest room rating
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

4.7/5 guest room rating
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Family Room, 1 King Bed

4.6/5 guest room rating
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds

4.7/5 guest room rating
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 1 King Bed (Club)

4.6/5 guest room rating
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Single Beds (Club)

4.8/5 guest room rating
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

About this area

George Town

Located in Downtown George Town neighbourhood, JEN Penang Georgetown by Shangri-La is connected to a shopping centre. KOMTAR is a notable landmark, and travellers looking to shop may want to visit 1st Avenue Mall and Prangin Mall. Travelling with kids? Consider Kidland Penang and Penang Avatar Secret Garden. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • KOMTAR - 2 min walk
  • 1st Avenue Mall - 3 min walk
  • Prangin Mall - 4 min walk
  • Penang Times Square - 6 min walk
  • Leong San Tong Khoo Kongsi - 13 min walk

Getting around

  • Penang Sentral - 31 min drive
  • AirportPenang (PEN-Penang Intl.) - 26 min drive

Restaurants

  • Where to eat
  • Cafe Jen – Restaurant offering local and international cuisine. Serves breakfast, brunch, lunch, dinner and light fare daily. Kids' menu available.
  • Lobby Lounge – Café offering local and international cuisine. Serves light fare daily, happy hour available.
View in a map

About this property

JEN Penang Georgetown by Shangri-La

4-star family-friendly hotel connected to a shopping centre in Downtown George Town
This hotel features a restaurant, an outdoor pool and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. All 443 rooms offer free WiFi and free wired Internet, LED TVs with satellite channels, and comforts such as pillow menus and down comforters. Other amenities available to guests include 24-hour room service, free bottled water and in-room massages.
JEN Penang Georgetown by Shangri-La offers 443 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free covered self-parking on site
  • On-site parking is wheelchair accessible
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: MYR 33 for adults and MYR 20 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Bathroom emergency pull cord
  • Braille signage
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Free cots/infant beds
  • Linens
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
The club lounge is currently closed until further notice. Guests booked in club rooms receive benefits at the lobby lounge.
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 0.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MYR 33 for adults and MYR 20 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town
Hotel Jen Penang by Shangri La
JEN Penang Georgetown by Shangri-La Hotel
JEN Penang Georgetown by Shangri-La George Town
JEN Penang Georgetown by Shangri-La Hotel George Town

Frequently asked questions

Can I cancel my reservation for free at JEN Penang Georgetown by Shangri-La and receive a full refund?
Yes, JEN Penang Georgetown by Shangri-La offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Penang Georgetown by Shangri-La cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JEN Penang Georgetown by Shangri-La?
As of 27 Jan,2021, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on 28 Jan,2021 start from SG$72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JEN Penang Georgetown by Shangri-La have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is JEN Penang Georgetown by Shangri-La pet-friendly?
No, pets are not allowed at this property.
How much is parking at JEN Penang Georgetown by Shangri-La?
Self-parking is free at this property.
What time is check-in at JEN Penang Georgetown by Shangri-La?
Check-in is from 3:00 PM - 6:00 AM.
What time is check-out at JEN Penang Georgetown by Shangri-La?
Checkout is at noon.
Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 117 per vehicle applies.
Where is JEN Penang Georgetown by Shangri-La located?
This family-friendly George Town hotel is located in the shopping district, within a 5-minute walk of KOMTAR, 1st Avenue Mall and Prangin Mall.
4.4
Excellent
Rating 5 - Excellent. 695 out of 1350 reviews
5 - Excellent 51%
Rating 4 - Good. 554 out of 1350 reviews
4 - Good 41%
Rating 3 - Okay. 68 out of 1350 reviews
3 - Okay 5%
Rating 2 - Poor. 25 out of 1350 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 1350 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast service....All staffs are helpful...The location of the hotel also strategic...Park the car and just have to walk around
Stayed 2 nights in Dec 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The hotel is recently renovated in 2018 so it is new and very well maintain. The price is very reasonable for the quality of the facilities and environment. The only downside is they have very limited parking where we have to use the mall next door to offer parking and get refund afterward. It is quite inconvenience but their service team has done a great job making the process less pain. My overall experience is great, would be outstanding if wasn't for the parking issue. One notable mention is their service team, I got a call back to make sure I got my request fulfill after 15 mins. What a great way to show that they care.
Stayed 3 nights in Dec 2020

3/5 Okay

Business traveller, Travelled with group
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Amenities
Don’t expect shangri-la level of service. The hotel’s service has deteriorated over the years. Parking is a big headache as many guest are requested to park at the adjacent mall at a pay and claim basis from the hotel. Do expect a 20 minutes process for parking and walking to your room from the mall, and another 5-10 minutes to claim the parking fees from the reception.
Stayed 4 nights in Dec 2020

5/5 Excellent

Business traveller, Travelled with group
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Please provide enough parking for customer. so customer no need to walk to long when go to your hortel
Stayed 1 night in Dec 2020

5/5 Excellent

Travelled with family, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff are pleasant & provided birthday cake for me.
Stayed 2 nights in Oct 2020

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