Pan Pacific Hotels & Resorts, Bukit Sentosa hotels

"EQ KL is a great 5 star hotel amd is very convenient for shopping and food with many great dining options nearby. Staff are very friendly and accomodating. Traffic around the hotel can be quite congested at peak times so if you go somewhere by car factor some extra time in peak hour. Planning to stay there again on our next KL trip. "

"Excellent location, very central and lovely size rooms. "

"The property is in a great location and the staff is amazing at this hotel. Very nice gym and amenities offered to guest. It’s located in a mall, so you’ll have food and shopping options for your big or small needs. They also have ATM and currency exchange in that mall. "

"Have stayed at this beautiful property multiple times over the years. Great location, very welcoming and helpful staff. Special mention to Natashya (concierge) - always with a friendly smile and made an extra effort to show me to the Hop on Hop off pick up point, on my recent stay in May 2025. There was also a very friendly & chatty doorman ( unfortunately can’t remember his name). They had a birthday cake on my return stay in June ( despite birthday was 3 days earlier). Appreciated it very much. "

"It is a home away from home experience. Affordable option for both long and short stays. Booked a 2-Bedroom unit on the 20th Level over the Haji holidays. And will return because all the staffs in all levels were very hardworking and customer service focused."

"Room was spacious well Maintain. Bed was comfortable, staff was so good and friendly from front desk to concierge. Will always be the place we stay in kl!"

"Very friendly and helpful staffs, room is clean and the bed is very comfortable, very close to KLCC, my top choice whenever I go to KL"

"Walkable to shopping and dinning"

"Exceptional service, rooms excellent. "