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Reviews of Felix by STX Hotel & Suite

3.5 out of 5
Felix by STX Hotel & Suite
620, Haeun-daero, Haeundae-gu, Busan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 400 out of 679 reviews" "
Rating 8 - Good. 195 out of 679 reviews" "
Rating 6 - Okay. 53 out of 679 reviews" "
Rating 4 - Poor. 18 out of 679 reviews" "
Rating 2 - Terrible. 13 out of 679 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Nothing to complain. Congratulations. We will be back for sure! Beautiful place.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice and helpful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to transport, and the main shopping district.

10/10 Excellent

Quynh Nhu

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, close to the main strip of shopping and dining. About 10 minute walk to the beach. Was very spacious and tidy, will stay at this place again. The only downside is there were only 4 elevators and because there are so many floors it sometimes takes a while for the lift to arrive and also it would get crowded in the lifts.
Stayed 3 nights in Nov 2023

10/10 Excellent

Eunjeong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the people who work in this hotel was really really nice we will absolutely come back soon

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location, but the receptionist was rude when we checked in. Traveling from Osaka, Tokyo to Seoul and Pohang, we never had any other issues checking in.
Stayed 2 nights in Oct 2023

8/10 Good

Kevan Lee Kuok

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were very clean and amenities were plenty and the property is smack bang in the thick of the Haeundae area. Staff were ok but honestly not much interaction given this was more of a service apart-hotel. My biggest gripe was the wait for the lifts, the number of lifts present is just insufficient to service 30 floors PLUS. There was an occasion where the time taken for me to get a lift from the 28th floor to the first floor was 20mins (10mins for lift to arrive another 10mins to get down to 1st as the lift was stopping on nearly every other floor)
Stayed 3 nights in Oct 2023

6/10 Okay

Karen

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
good location....
I stayed at this hotel for three nights. The location and the service provided by the staff were great. However, the actual experience I had at this hotel makes me not want to return. The bath towels we received had an unpleasant smell, as if they were not properly cleaned or stored. Additionally, all the chairs in our room had nasty stains on them. While I understand that over the years, or due to multiple guests using the furniture, some stains may occur, some of them appeared as though they hadn't even been attempted to be cleaned. I attempted to use the washing machine, but it was broken. I wish they had checked it before assigning us the room. I had already applied detergent to my clothes, so I didn't want to wait until the next day. The hotel kindly offered me access to the room across the hall for laundry, which was a nice gesture, but it was still a hassle to go back and forth.
Stayed 3 nights in Oct 2023

10/10 Excellent

Hoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay but kept the good memories of the hotel. Short walk to the beach and many restaurants nearby. I’ll visit again, hopefully soon.
Stayed 2 nights in Sep 2023

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, clean room. Housekeeping very good. Staff very friendly and helpful. Location very convenient just above MRT station.
Stayed 6 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Room comfort
Spacious room near metro and beach. The hallway was humid and musty.
Stayed 2 nights in Sep 2023

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good amenities, right next to the metro, inexpensive!
Stayed 2 nights in Sep 2023

6/10 Okay

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jay

Stayed 1 night in Aug 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very helpful and accommodating. At times, communication was a bit difficult but they did make every attempt to solve the issue. Location is extremely close to public transportation and dining/shopping venues. The only issue I had with the property were the elevators. It was extremely challenging having only 4 lifts for far too many floors. Also, the lobby/ check-in counter is located on the 6th floor.
Stayed 6 nights in Jul 2023

4/10 Poor

hyung, NY

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Seung-Pil

Business traveller
Liked: Staff & service, room comfort
Location is good and staffs are also good. Cleaning is not good enough. Air conditioner is dirty - there are molds. Class door is not cleaned well. Toilet is not cleaned well.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rivany

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to transportation.
Stayed 5 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, straight out of Metro, on Haeundae main road/plaza to the beach. Great restaurants on the way to the beach. Beds are ok.. my mattress topper kept sliding around. Basic 3 star accommodation. Staffs are nice, especially the cleaning ladies. Overall, great value.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jinny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place overall. Had a corner room with beautiful views. Loved the airbnb-like kitchen ameneties, huge bathroom and ample bedding.
Stayed 2 nights in Jun 2023
Response from esther on 20 Jun,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jin Rui, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located and walkable to Haeundae beach.
Stayed 5 nights in Jun 2023
Response from esther on 20 Jun,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was really smooth. Corridors are a little quiet and dark though, especially when my room is at a corner. I love the location of the hotel as it is very near to the exit of the station and within walking distance, you can get to the stretch of eateries at Haeundae and further down is the beach. Its a service apartment so there are cooking facilities provided making it really convenient to heat up my food and not needing to use any one use cutleries as they have everything provided. Would be great if there was a cup for mouth rinsing in the washroom. I really like the floor heating which provided me warmth during my stay there and makes the room very welcoming after a day out in the cold. Definitely would come back in the future.
Stayed 3 nights in Mar 2023
Response from esther on 8 Apr,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location
Stayed 1 night in Mar 2023
Response from esther on 31 Mar,2023
Thanks for staying with us.We appreciate your feedback!

10/10 Excellent

JIYOUNG

Stayed 1 night in Jan 2023
Response from esther on 4 Feb,2023
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

8/10 Good

John

Liked: Staff & service
Best location if you want to stay in Haeundae. Lifts take a long time. Right next to the station and amazing restaurants. Needs more cleaning as it’s shared with a cinema
Stayed 4 nights in Oct 2022
Response from JS on 2 Nov,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

10/10 Excellent

Diva

Stayed 1 night in Sep 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

4/10 Poor

Jungsook

Disliked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

ODETTE E

Stayed 5 nights in Sep 2022
Response from JS on 29 Sept,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

2/10 Terrible

kim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front office lady charged me $88 I checkout 1:30 pm, I request them I need slightly a hour late checkout, but they did charged me. Very disappointed, it’s not a international way.
Stayed 2 nights in Sep 2022
Response from JS on 29 Sept,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

10/10 Excellent

KHENG NG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient…. Next to subway and lots of restaurants/shopping areas
Stayed 7 nights in Sep 2022
Response from JS on 12 Sept,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

8/10 Good

Nokutula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators took longer but the overall experience was great.
Stayed 1 night in Sep 2022
Response from JS on 6 Sept,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

10/10 Excellent

Jay

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Its my go to place. Everytime I visit Busan
Stayed 1 night in Aug 2022
Response from JS on 6 Sept,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location -- right next to great restaurants, cafes, the beach... The room was beautiful. There was a washing machine in our room, which was an unexpected bonus.
Stayed 2 nights in Jul 2022
Response from JS on 15 Jul,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

6/10 Okay

Jeffery

Travelled with family
Liked: Staff & service
No hot water the entire three day stay. Notified front desk and all I got was they know. If ur going to eat breakfast make sure u are early because at 0930 there was very little food.
Stayed 3 nights in Jul 2022
Response from JS on 15 Jul,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok but wouldn't stay again
The apartment was fairly spacious but very dated and dark, shower pressure weak and the lifts took a long time.
Stayed 2 nights in May 2022
Response from JS on 6 Jul,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

6/10 Okay

Ebru

Liked: Cleanliness
Stayed 3 nights in May 2022

4/10 Poor

Chang Hoon

Stayed 5 nights in May 2022
Response from JS on 17 May,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

10/10 Excellent

JONG H

Stayed 1 night in Apr 2022
Response from JS on 28 Apr,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from esther on 19 Mar,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from esther on 30 Jan,2022
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

8/10 Good

Cheong, St-Laurent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was incredibly good!
Stayed 1 night in Oct 2021

10/10 Excellent

Cameron

Stayed 1 night in Aug 2021

10/10 Excellent

young ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from esther on 31 Aug,2021
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 고객님의 소중한 의견에 감사드립니다.

8/10 Good

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean
It was nice, clean and friendly.
Stayed 2 nights in Jul 2021
Response from esther on 3 Aug,2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
위치는 정말 좋습니다. 하지만 체크인때 직원분이 키는 한개 밖에 주지 않으셨고 와이파이 비번도 따로 안내해주지 않으셔서 따로 전화해서 여쭤봐야 했습니다. 그리고 저는 괜찮았는데, 같이 간 친구가 키가 180cm 인데 침대가 작고 짧다고 다소 불편하다고 했습니다. 방 클리닝 해주신 직원분들은 정말 친절하십니다. 감사합니다.
Stayed 2 nights in Jul 2021
Response from esther on 26 Jul,2021
Felix by STX(Hotel & Suite)를 이용해 주셔서 감사합니다. 우려하시는 사항을 확인해 보완하도록 하겠습니다. 소중한 의견 감사합니다.

10/10 Excellent

Wilford

Liked: Cleanliness, staff & service, room comfort
Elevator Doors
The elevators close amazingly fast. By the time a group exits, the doors are slamming shut in a hurry and it hurts. I have a bruise on me left wrist from the impact of the doors closing. Wonderful place, but do something about the elevator doors
Stayed 2 nights in Jul 2021
Response from esther on 31 Aug,2021
Thanks for staying with us. We will check your concerns and make up for them. We appreciate your feedback.

8/10 Good

Imesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Stayed 4 nights in Jun 2021
Response from esther on 12 Jul,2021
Thanks for staying with us. We appreciate your feedback!