View from property
Check availability

Reviews of Hotel The Mark Haeundae

3.5 out of 5
Hotel The Mark Haeundae
29, Haeundaehaebyeon-ro 298beon-gil, Haeundae-gu, Busan

Reviews

7.6

Good

Rating 10 - Excellent. 113 out of 402 reviews" "
Rating 8 - Good. 157 out of 402 reviews" "
Rating 6 - Okay. 76 out of 402 reviews" "
Rating 4 - Poor. 36 out of 402 reviews" "
Rating 2 - Terrible. 20 out of 402 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Stayed 1 night in Jan 2023

10/10 Excellent

Tiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

colin

Liked: Staff & service, property conditions & facilities
Good Enough
Good enough for the price
Stayed 4 nights in Jul 2021

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small apartment-perfect for long weekend
Office located in back of building A... a little challenging to locate but easy to park out front and walk down the outside “hallways”. Nice check in area. Room was like a little apartment... fridge, freezer, 2 burner gas stove, sink, combo washer/dryer, pots/pans/dishes/silverware included. Plenty of walking access to various restaurants. Easy walk across street to beach. Great price for location and easy beach access and amenities.
Stayed 3 nights in Jul 2020
Response from Hotel THE MARK Haeundae on 9 Jul,2020
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. We effort to provide better service to our customers constantly. Thank you very much.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Hotel THE MARK Haeundae on 26 Jan,2020
안녕하십니까. 더마크호텔입니다. 시간내어 후기 남겨주심에 감사드립니다. 앞으로도 더 나은 서비스와 높은 고객 만족을 위해 늘 노력하겠습니다. 감사합니다.

2/10 Terrible

Sungeun

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
the worst stay I’ve ever been
Room condition was different from what I saw when making the reservation. No partial see view, only construction site in front of window. Also, wrong payment was charged to me. The hotel charged other room’s payment due to the clark’s mistake. And considered it as not a big problem. Terrible service.
Stayed 1 night in Dec 2019
Response from 더마크호텔 해운대 on 1 Jan,2020
안녕하세요. 고객님, 잘못된 뷰표기로 투숙에 불편을 드린 점 죄송합니다.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value in a great area of Busan. The staff were friendly and check in and out were speedy and easy.
Stayed 1 night in Oct 2019
Response from Hotel THE MARK Haeundae on 20 Oct,2019
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. We effort to provide better service to our customers constantly. Thank you very much.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Room comfort
18th floor room and no elevator
Elevators were out of service so we had to walk up 18 floors. Suite had partial ocean view but windows were dirty and we could not see through them.
Stayed 2 nights in Sep 2019
Response from Hotel THE MARK Haeundae on 2 Oct,2019
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 9 nights in Aug 2019
Response from Hotel THE MARK Haeundae on 2 Oct,2019
안녕하십니까. 더마크호텔입니다. 시간내어 후기 남겨주심에 감사드립니다. 앞으로도 더 나은 서비스와 높은 고객 만족을 위해 늘 노력하겠습니다. 감사합니다.

8/10 Good

Verified traveller

Disliked: Room comfort
Cheap Stay Near the Beach
The beds are uncomfortable, very rigid and hard. The rooms need a good redecorating. It's a cheap stay in a great area. Otherwise, the rooms leave much to be desired.
Stayed 2 nights in May 2019
Response from Hotel THE MARK Haeundae on 2 Oct,2019
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. We effort to provide better service to our customers constantly. Thank you very much.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is a condo. Not a hotel. There are no amenities and no restaurant. Very basic furnishings. Only one couch. It has a kitchen but limited utensils.
Stayed 3 nights in Aug 2019
Response from Hotel THE MARK Haeundae on 2 Oct,2019
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much.

4/10 Poor

Verified traveller

Stayed 3 nights in Aug 2019
Response from 호텔 관리진 on 24 Aug,2019
안녕하세요. 고객님, 후기 남겨주셔서 감사합니다.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from 호텔 관리진 on 24 Aug,2019
안녕하세요. 고객님, 점수와 함께 후기 남겨주셔서 감사합니다.

6/10 Okay

KokSeng

Liked: Cleanliness, property conditions & facilities
Noisy morning Apt Hotel
Major construction going on next door. They start work at 6 am in the morning and end late at night. Very noisy at times. Booked a room for four adults but the amenities provided were for 2 pax.
Stayed 2 nights in Mar 2019
Response from Hotel THE MARK Haeundae on 31 Mar,2019
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from 호텔 관리진 on 30 Oct,2018
안녕하세요. 고객님. 시간내어 좋은점수, 후기 남겨주셔서 감사합니다. 좋은하루 보내세요.^^

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located in a very convenient spot making it virtually a beachfront with ready access to mini-marts, bars, restaurants and shops. Room was very comfortable and clean. Plenty of closet space, kitchette had large fridge, and plates and flatware. Partial view to the beach was very good. Staff very welcoming and prlfessional
Stayed 2 nights in Sep 2018
Response from HOTEL THE MARK on 4 Sept,2018
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. We effort to provide better service to our customers constantly. Thank you very much.

8/10 Good

Megan, Toronto

Liked: Cleanliness, staff & service
Nice enough. Close to the beach and market place.
My original booked claimed partial beach views, but I was later told they don't actually have that. I was upgraded to a suite, which did if you consider the slightest peek between 2 other hotels as a "partial view". The beds are hard as rocks and they charge for extra towels, but otherwise it was quite nice. Very close to the beach and the main "strip". It was clean and bright. Basically if you like a very firm matress I would recommend. Just don't pay extra for a view! Lol
Stayed 5 nights in Jun 2018
Response from hotel the mark on 29 Jun,2018
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much.

10/10 Excellent

Sanghun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel THE MARK Haeundae on 4 May,2018
안녕하세요. 고객님, 최고의 점수로 후기 남겨주신 점 너무 감사드립니다. 앞으로도 최선의 서비스와 환경으로 보답드릴 수 있는 호텔이 되겠습니다. 감사합니다.

10/10 Excellent

seongho, NY

Liked: Cleanliness, room comfort
Very close beach
Very good location of enjoy heaundae beach. I had good experience with my family in busan
Stayed 1 night in Jan 2018
Response from Hotel THE MARK Haeundae on 31 Jan,2018
Thanks, we hope to meet your family again.

8/10 Good

Jan

Liked: Staff & service
Stayed 2 nights in Nov 2017
안녕하십니까. 더마크호텔입니다. 시간내어 후기 남겨주심에 감사드립니다. 앞으로도 더 나은 서비스와 높은 고객 만족을 위해 늘 노력하겠습니다. 감사합니다

8/10 Good

Chris, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the beach. Friendly staffs.
Nice hotel next to beach with friendly staffs. Lobby is pretty small but our room was big and had a great view of beach and other buildings. The room also has kitchen, and both bedrooms and living room had ceiling-to-floor windows. Drawbacks were there's no swimming pool, and you need to pay for extra towels.
Stayed 1 night in Nov 2017
Response from THEMARK on 18 Nov,2017
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. We effort to provide better service to our customers constantly. Thank you very much. Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much

10/10 Excellent

sharon, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Central to everything subway station not far away love haeundae beach. Will come back
Stayed 4 nights in Sep 2017
Response from The Mark Hotel on 19 Oct,2017
This is The Mark Hotel. Thank you for your review and visiting us. We effort to provide better service to our customers constantly. Thank you very much.

8/10 Good

jcc, Pyeongtaek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach
It's like an apartment. We enjoyed the location and convenience. Breakfast was nice also.
Stayed 1 night in Jun 2017

8/10 Good

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Overall it was a nice stay. The M suite had plenty of room but the pictures do make it look larger than it is.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Staff & service
Need improvement to staff English standard
The staff are not friendly and helpful at all. I was staying at building B and after check in, I can't find the way to building B however the staff are not willing to show to to the way even they have 3 ppl there with no other guest and I have speak out I need help
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel by the beach in Haeundae
Wonderful rooms We spayed in building B, in a huge obe bedroom with amazing views of the coty and beach Kids suite had a funky kiddie bed and some toys All new and clean Heated floors So much better than hotels we stayed in in Japan!
Stayed 4 nights in May 2017

4/10 Poor

Ng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smell like hospital, used antiseptic
Staff were not friendly. Hotel reception, elevator and corridor did not look welcoming. Appears very metallic and very harsh. Room was not very clean too but the smell of antiseptic was overpowering somehow. I could see layer of dust on benches and wall of toilet. Three of us were given 1 bath towel only and 3 face towels. When we asked for more from the receptionist, we were told that was Korean style - ie Korean only use face towel as bath towel. The towels looked old by the way.
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
안녕하십니까. 더마크호텔입니다. 시간내어 후기 남겨주심에 감사드립니다. 앞으로도 더 나은 서비스와 높은 고객 만족을 위해 늘 노력하겠습니다. 감사합니다.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on 24 Feb,2017
안녕하십니까, 더마크호텔입니다. 투숙후기에 감사드리기 앞서 저희 시설에 불편함을 드린 점 사과드립니다. 말씀해주신점 개선하여 더 나은 서비스를 제공해드릴 것을 약속드리며 앞으로도 많은 관심 부탁드립니다. 고객님의 의견을 발판삼아 더 나은 서비스로 고객님께 보답할 수 있도록 노력하겠습니다.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect except for bed.
Everything was great, plenty of room for the 3 of us. the only complaint would be the hard bed. It was hard, even for Korean standards. Had to get an extra comforter to make it through the night.
Response from General Manager on 24 Feb,2017
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much.

6/10 Okay

1st Time Visit , California, US

Overall - Good
Overall is good. However, I would hope they provided at least 2 shower towels for room of 2 instead of sharing 1 and charge additional for extra towel.
Response from TheMarkHotel on 3 Mar,2017
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much.

8/10 Good

Blake, Cheonan, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Stay
The Mark was a great hotel for our weekend get away. It's a 2 minute walk from Haeundae beach and at the end of a street so the traffic and noise is minimal. The room was very spacious and clean when we arrived. All the amenities were very nice. The beds in our room (family room with 1 double and 1 twin bed) were very firm but other than that the stay was very comfortable. I would certainly stay here again as you can't beat the location.
Response from TheMarkHotel on 3 Mar,2017
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much.

6/10 Okay

steven, Gimhae

Liked: Room comfort
The Mark Busan
The hotel is situated next to the beach. The kids suite is ideal for young children. The room was spacious and comfortable .The only complaint would be the filthy sofa.
Response from General Manager on 3 Mar,2017
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much.

6/10 Okay

steven, Gimhae

Liked: Room comfort
Good marks for The Mark
The room was very spacious and full of toys for children to play with . It was quiet enough to get a decent nights sleep but close enough to the nightlife. The beach is just a few minutes walk away as are some excellent restaurants. The only negative thing was the heavily stained sofa
Response from General Manager on 3 Mar,2017
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. First of all, We are very sorry for your inconvenience. We will effort to improve the service. Thank you very much.

10/10 Excellent

Chen Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with family. Lots of appliances, very convenient.
Response from General Manager on 3 Mar,2017
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. We effort to provide better service to our customers constantly. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel hits The Mark....!
Enjoyed staying there. Helpful staff. Large rooms.
Response from General Manager on 3 Mar,2017
Good morning, This is The Mark Hotel. Thank you for your review and visiting us. We effort to provide better service to our customers constantly. Thank you very much.

10/10 Excellent

donghee

Stayed 1 night in Dec 2022

6/10 Okay

soungmin

Stayed 1 night in Dec 2022

2/10 Terrible

Man keun

Stayed 1 night in Oct 2022

8/10 Good

SeongOk

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2022

8/10 Good

CHOONSUNG

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
출장에 적합한 숙소
처음 방문객은 프론트 위치나 호텔 구조가 낯설어서 불편할 수 있으나 가격 대비 만족스러운 숙소
Stayed 1 night in Aug 2022

6/10 Okay

Hyun

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔
깨끗했어요
Stayed 1 night in Jul 2022

10/10 Excellent

JUNYOUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Sunglyul

Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S ubytováním jsem byl velmi spokojen, pokoj byl uklízen denně, zaměstnanci velmi vstřícní.
Stayed 6 nights in Jun 2022

4/10 Poor

HYUN JUNG

Stayed 1 night in May 2022

10/10 Excellent

KCOPA

Stayed 1 night in May 2022

10/10 Excellent

Ji Seog

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022