Search Residences in Cancun South

"The ocean view is amazing but the waves hit hard in that part of the beach"

"Clean room. Great staff. The pool and activities are very good. But a couple of things could be better: 1. Limited and repeated food items in buffet. Specially if you’re vegetarian or have dietary restrictions, your options would be salad, fruit and bread. 2. We stayed for 6 days and were given only 2 restaurant reservations. They only have 3 restaurants. For a 5-star, that is low (especially if you compare it to other properties in the hotel zone). 3. The staff forgot about a pre-paid birthday package I booked for my husband. When I called to check, they remembered and did the decor but they forgot to change the drink to non-alcoholic as per my request. We got it changed later but that was disappointing on the birthday night. 4. The swim up bar, pizza bar and cafe close by 6. So if you’re coming back from a tour in the evening and want to take a dip and enjoy the facilities, you cannot. 5. They have a $100 Mexican Pesos charge for room service. For an all-inclusive, this is an extra charge that most other hotels do not have. So that wasn’t something we were aware of. Otherwise, the location is great. The pool is wonderful. The breakfast spread is very good. The lobby bar that opens at 11 AM is also wonderful and has lots happening each night. The theatre has shows every night that are different and wonderful. The kids club had activities between 4-5 PM like face painting, etc that are good too. I would rate this place a 3.5/5 and call it a 4 star at best."

"I always my reservation with expedia (VIP). I called Expedia amd asked to add another person to one of the rooms, so the expedia representative put me on a 3 way call and talked to the Hotel direct. So They sent me an email stating that I have to pay $1098, &349 for taxes which was charged on the 14th of February and $749 at the property when I check in. So at check they refused to approve the transaction and stayed 2 hours back and forth, showed the email, logged into my bank showed the down payment. We were a group of 13 people that I held their check in. So the front desk manager told me pay $1299 to add the person to a room that is paid for &2500 originaly is way too much money, over 50% for 1 person added to two youngsters and one 13 year old, and she will look into it and investigate it, and will apply the refunds later. When I looked on the second she was not there, on the third day she told me we cannot find the personally person that arranged for this. The wierd part is that they had the name and information of the additional person at check in. I assume they are thieves and opportunists. All I can do now is contest the charges with my Credit Card, and let them reaolve that way with the entity that sent the email. I do not have that mich time for their crap. So I ended up paying $1650 os ridiculous. "

"Place was a complete vibe all around one of The top resorts we’ve been to remember it’s adults only so expect what you will Jealous couples do research before you head over but forsure an experience!!"

"The staff was very nice and the other people staying at the resort were very fun! great place to stay for young adults!"

"The resort is very outdated, and the food is poor quality."

"The beds were very hard the internet was slow and no English speaking tv channels and dear lord stop people from saving chairs at the pool and beach should be first come "

"Amazing hotel, food was excellent at every restaurant we ate at. Staff were very friendly and helpful. Hotel grounds are immaculate."

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