Garden views, serves lunch, dinner, and brunch
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Reviews of Metro Residences Hotel

3 out of 5
Metro Residences Hotel
9, Ruelle Casimir, Charrier, Cap-Haitien

Reviews

6.8
Rating 10 - Excellent. 7 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 4 out of 32 reviews" "
Rating 4 - Poor. 8 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Amiel

Stayed 1 night in Nov 2023

4/10 Poor

Bessie Anastha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Could have done much more. Paid for breakfast but I was served what I could purchase on the street.
Stayed 2 nights in Nov 2023
Response from A. Angrand on 13 Nov,2023
Thank you for Staying with us. We are very sorry that your stay weren’t as expected. We apologize and promise to do better for your next stay. Again thank you for choosing Métro Residences Hotel.

6/10 Okay

geraldine

Liked: Staff & service
A diamond chip in the rough
This Hotel have signs that it was a nice place to stay before covid. There are some improvements the owner is addressing such as plumbing. Being without guest for a couple years and the owner was really not expecting us as he had cancelled all bookings, the generator for the AC was not primed. However, the owner was the epitome of hospitality His staff on hand quickly found a room with an old fashion electic AC that worked quite well. The room was quickly dusted and a small fridge was moved into the room The linen was clean and next morning the front desk staff brought us hot coffee. They really tried to accommodate us. The decor is native to Haiti. The location is in the central area of Cap City but on a quieter side street. I think once the improvements to the plumbing issues are made and the entry treshold tiles replace, some cleaning up of the entry courtyard etc is done it will again reflect the vibrancy it must have had before the 2 years neglect occurred. I must add that I'm a usual 4-5* hoyel patron and was really repelled at the 1st impression. But our driver had a long day driving us fro Hinche over a very rough 2hours of bad road and he abandoned us after dropping us off at the front gate. The 2 young women that was there were obviously not expecting us. They called the owner and he was one of the nicest understaning persons ever. Along with the 2 youn ladies, my husband's patience I was able to calm down sufficiently to accept the hospitality.
Stayed 8 nights in Jul 2021
Response from A.Angrand. on 5 Aug,2021
Thank you for your support. We wish to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2021
Response from A. Angrand on 8 Jul,2021
We try very hard. Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
It was very nice and clean. The staff was very friendly and professional will definitely consider going back when I’m in Cap-Haitian
Stayed 3 nights in Mar 2021
Response from A. A. on 3 Jun,2021
Thank you, we are glad you enjoyed your stay with us, we hope to see you soon.

8/10 Good

RINS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from John on 16 Apr,2021
Thank you for staying with us. Customers like you make us try harder. Thank you.

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Amenities
I didnt like the room I was put in, thhe bathroom started leaking and bed bugs bit me and my daughter. When i approached them with that the switch thenroom to a better room and condition and then they opened the wifi to the hotel so my experience was not all bad
Stayed 4 nights in Jan 2020

2/10 Terrible

Wilguens

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel claim that they have parking and it wasn't true if one car already park, you have to find your way to park outside the hotel. at checking the lady was so nice but i never get a towel on time in my room due to the construction, it was a mess
Stayed 10 nights in Aug 2019
Response from Guest Services. on 9 Oct,2019
Thank you for choosing Metro Residences Hotel. The hotel has limited inside parking and plenty of street parking. Sorry about the inconveniences. We hope to see you soon.

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Wesner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haiti 18 Nov 18
The staffs were very nice. They tried to accommodate to all requests. My only issue was the hot water. But for the it was overall a very nice place to stay.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,it’s fantastic, everybody should go there
Stayed 2 nights in Oct 2018

10/10 Excellent

Marlange

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Allonce on 24 Aug,2018
Tank you for choosing Metro Residences. We hope to see you soon.

6/10 Okay

sorina, hamilton ont canada

Disliked: Cleanliness, property conditions & facilities, room comfort
overcharged by expedia false advertising not to book again here or through expidoa
Stayed 15 nights in Jun 2018
Response from A Angrand on 6 Aug,2018
We are very sorry you felt that way. Contact Expedia, they will take the time to review your booking and explain everything to you. We jus want our customers to be happy when they visit Cap Haitien. Your next visit, the last night is on us and your room will be upgraded. Thank you for choosing Metro Residences Hotel in Cap Haitien.

4/10 Poor

Cesar, Florida

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
One of the three receptionist was so awful I believe she needs to receive a courtesy class to work to any decent hotel in the area. I spent 10 days without watching any news because the TV is not working at all. The hotel can’t not provide me with a bottle of water besides the first day, the receptionist greeted me with one bottle of water. They told me that the hotel will charge me with a $20 fee if I have a guest slept with me in my room with two beds. Quietly frankly I had bad experience this time with this hotel and I wouldn’t recommend it to anyone who wants to go to a vacation in Cap-Haïtien. The only positive thing in this hotel is the lady who prepares the breakfast and happens to do everything in this hotel such as receptionist, cooking and cleanings as well. To sum up, that lady has more customers service more than any other two ladies who worked at the front desk.
Stayed 7 nights in Jun 2018
Response from Allonce on 3 Jul,2018
Thank you for choosing Metro Residences Hotel. The hotel price is per Guest, when you happen to have extra guest and you do not disclose it to your booking agency, it is really not fair to the hotel. We had the choice to make you pay or ask you to leave, we did not do neither, We just reminded you that you booked for one guest and we will not be serving breakfast to your extra guests and you paid for their breakfast, thank you. We are here to serve you and we hope to see you soon.

6/10 Okay

SAKY

Disliked: Staff & service, property conditions & facilities
Nov. 2017
Well, it’s an OK enough place to stay if you need a place just to crash for the night or nights. Aside from that the hotel could use some upgrades inside and out. this is my second times staying there and I encountered a lot more problem during this stay then I did on my last trip, some of the issues were : no hot water, and when I told the front desk they said there is hot water, we showered with cold water a couple of times and went back to report the problem again, but it took an argument to get the problem resolved which the guy said was a breaker behind the bathroom. The power kept cutting out every hour every night til about 3am no one seem to be bother by it nor did we ever get an explanation. Breaksfast is okay...
Stayed 7 nights in Nov 2017
We are very sorry you did not enjoy your stay, we will try to do better next time. Thank you for the honest review.

4/10 Poor

charitable, naples fl

Disliked: Staff & service
I didn't like the service I spent 2 days with out AC-DC and room service. I will not recommend it to anyone else's.
Stayed 5 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Beware!
This place is way over priced for what it is, the free wifi did not work while I was there, rooms are really small and the bathroom running water was just hot water when taking a shower and that was no fun! TV didn't work but after several request they came and fix it. Lots of Miskitos inside the room and extremely humid.

8/10 Good

i rather not, Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this place I wish they have a restaurant in .over all good to stay .thanks guys. Nb I would recommended any one to stay because it's convenient to get out quiet don't regret to stay with them I'll do it again .
Response from Allonce on 18 Aug,2016
Thank you for choosing Metro Residences. Your next stay will be even better. We are planning on putting hot tubs, a new bar and soaking pool on the roof garden. See you soon

8/10 Good

Randy, New Yor

Liked: Cleanliness, staff & service, room comfort
Very responsive to guest
There was an issue with phone reception in the original room, but I was moved. The T.V. is controlled by Registration and not satisfactory. Otherwise, the people are nice and they provide with Air Conditioned and breakfast is just fine. I believe that they are willing to satisfy and for this, I would recommend this place.
Response from Allonce on 18 Aug,2016
Thank you for Choosing Metro Residences. We do have Canalsat in all the rooms now. Cell phone reception has more to do with the carrier and the placement of the cell phone tower, we will relay the message to the cellular companies. We hope to see you soon.

10/10 Excellent

lukha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was great. everything was cool.
Response from General Manager on 9 Nov,2016
Thank you. You are the very reason we are trying so hard. Come back soon

4/10 Poor

Jill, Utah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay
We showed up at the hotel, but did not stay. We did not feel the area was safe with the political unrest that was happening. The hotel did not have a restaurant.
Response from General Manager on 9 Nov,2016
I understand your concern and we want you to be safe at all time. The area is as safe as any neighborhood in Cap- Haitien. Give us a try next time.

4/10 Poor

Edwin, Miami, Fl

Liked: Room comfort
Disliked: Staff & service
Reasonable hotel, but needs major improvement.
Well let's first talk about the pro's about this hotel. I liked the fact that it included a fridge and small kitchenette that was functional and came in very handy since I brought food with me too cook. Room was spacious and somewhat clean. Room did have cob webs in the upper right side of the door panel. Bed was very comfortable and did receive a good nights sleep for the three nights I stayed there. Location is excellent since it is centrally located in Cap-Haiten. There are stores and markets in the area to buy stuff from which is good. Location is good and you feel safe in the area when you are walking around. Had electricity every night and hot water to take a shower everyday which is good. Now for the con's. The first is when I arrived Monday evening around 7:00 pm the receptionist wasn't that friendly. She then asked me for 15.00 US currency for the three nights I would be staying there. I proceeded to tell I just arrived you couldn't wait till I check out or the next morning to ask for the money for the electrify. She then stated we had to pay up front which I was very upset about since I had been up from 4:00 am traveling to arrive in Cap-haiten. Flew in from Fort-lauderdale that morning. Paid her 20.00 US but did not have 5.00 change to give me back, which I found unacceptable since the asked me for money for the electricity right away. I then stated since you have no change to give back to me then you should let me give you the next morning when you have change,
Response from Allonce on 18 Aug,2016
Thank you, we are working very hard so your next visit can be better. See you soon

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel lobby very hot, bathroom shower water pressure very low. No hot water, missing toiletries such as shampoo, lotion and small wash towels. The staff was friendly but did not know what to do when we inform them that were checking out two days early. They was unable to give me a receipt indicating that I only stay one day. AC wall unit does not work well, very loud.
Response from Allonce on 18 Aug,2016
We are working very hard to make your next stay more pleasant. We are looking at all the air conditioners, they will be fixed or replaced. Thank you for choosing Metro Residences.

4/10 Poor

Sweet Pea, Hawaii

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at Metro was delightful. The hotel itself, however, didn't match its description very well at all. There was no "restaurant" or "rooftop bar" or much of anything except the very basics and a nice breakfast served in the lobby. The electricity kept going off (the staff DID tell us that they were having problems with their generator and that they would move us to a different hotel if we wanted, which we declined, but it was still frustrating). The water went off completely a few times while we were there (for a total of 4 nites). The Internet (which we rely on while we are travelling) was very intermittent. The hotel was a 15-minute taxi ride into the town itself, which we were initially unaware of!
Response from Allonce on 18 Aug,2016
Sorry for the inconvenience. It seems that you stayed with us at a very bad time. Our bar was closed and so was our rooftop garden. We are putting hot tubs and soaking pool for the summer of 2017. We hope to see you soon

8/10 Good

karen, Colorado

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and reasonable in Cap Haitien along Hwy 1
Reserved hotel the day prior. Staff did not know upon arrival. Seemed confused when shown the web page confirming payment. We needed two beds but were told there were no rooms like that. When shown the photo, a room appeared. Room had a 50% discount as well that night, but we could not talk her into giving us two rooms for the same paid price. Difficult to find off Hwy 1 as signs say Metro Hotel, but its registered as Metro Residences. Internet works in the lobby. DESPITE all this, the rooms were spacious, clean, bright, comfortable and the breakfast the next day was OVER THE TOP...omlette, toast, fruit, juice, oatmeal, potatoes, coffee and Coconut juice out of the coconut! Nice bar area up top..just needs people :)
Response from General Manager on 9 Nov,2016
Thank you, your next stay will be even better. We are working very hard just for that. Come back soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Very nice people and a quiet stay. The staff provided breakfast. TV had channels similar to home.
Response from Allonce on 18 Aug,2016
Thank you for choosing Metro Residences. We are putting hot tubs and a soaking pool for the summer of 2017. The rooftop garden bar will be open. See you soon

10/10 Excellent

Sara, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were super awsome.
I love waking up to a wonderful warm breakfast. And some wonderful soup at super time. The hotel were the best ever. Wonderful staff very loving caring and genuine. I love one in particular name Lovely she went the extra miles to make my stay extra special. I would definitely recommend people to this hotel. I had a great time there. But they can try to improve with the cable that's the only little problem. Other than that best hotel ever. Thanks to all the staff at Metro hotel. I will definitely go back and metro will be my hotel. Thanks expidia for helping me book my trip.
Response from Allonce on 18 Aug,2016
Thank you for choosing Metro Residences. We do have satellite television in all the rooms now. We are putting hot tubs and a soaking pool on the rooftop garden. The rooftop bar will be open. See you soon.

10/10 Excellent

Miliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne expérience!
Staff super gentil et respectueux! Malgré un problème au niveau de la réservation le personnel a été très gentil et a résolu le problème rapidement. Les chambres sont spacieuses et propres!
Stayed 2 nights in Dec 2018

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
una de las habitaciones se inundo, las tras dos muy bien
Response from General Manager on 9 Nov,2016
Thank you for Saying with us. We had a lot of rain recently and we are very sorry that one of your rooms had water. We are making repairs to get the problem corrected. We are very pleased that you still enjoyed your stay with us and thank you for letting us know that the other 2 rooms were perfect. Come back soon.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Dangerous area
Bad area, the personnel does not speak other language than Creole, they try to give their best but the surrounding conditions does not help
Response from General Manager on 9 Nov,2016
We are sorry you felt that way. The area is very safe, give us a try next time you visit Haiti and see for yourself in case you did not stay with us.

8/10 Good

Michel, Ste-Agathe-des-Monts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité-prix
Bel accueil.Visite de la chambre et de la terrasse. Conseils pour les restaurants et markets dans les alentours.Lit très confortable. Air climatisé et eau chaude appréciés.Wifi gratuit.Petit déjeuner copieux et santé. L'hôtel est à 4 km. du centre ville mais j'avais affaire dans cette zone. Taxis à proximité.
Response from General Manager on 9 Nov,2016
Thank you. we are trying to get even better. Just for you. Come back soon.