Hotels near Chen Rio Beach

"The staff at this resort was amazing! They definitely do the best with what they have to work with. The pros ~ the food at Bordeaux was wonderful, the staff at Oceana were always amazing and our room was always fresh and necessities were always plentiful!! Unfortunately, the cons far surpassed the pros to this resort. We never had hot water during our stay with the exception of one morning at 7:00. Several other couples we met during our stay had been relocated to different buildings to accommodate lack of hot water as well. The public restrooms near Windows and also near the Preferred Club Lounge were kept clean but smell horribly of sewage. If you enjoy adult poolside activities and nightly entertainment, I highly recommend you stay elsewhere. We have been to countless all inclusive resorts and have never felt so pressured to make purchases within the resort from staff. I am not sure if this is typical of Hyatt owned properties, but multiple times every day we were approached about paying for something. We enjoyed our week and made the best of what was offered and I hate to give a negative review, but these are things that have definitely deterred me from looking into staying at any other Secrets/Hyatt resort in the future."

"Amazing staff - JD & Arbey were great entertainers. Lineth in the front desk was amazing & all the servers & bartenders were very friendly. The beach was amazing!"

"Estuvo de lujo el viaje, el trato, la comida y la hospitalidad que brindan hacen que uno quiera regresar."

"Staff was very nice but the room need a maintenance."

"Had a great clean room all week staff was always helpful and nice ocean view exceptional from the adults only pool Great Vacation"

"Peaceful location. Kids club staff were so friendly and patient."

"If you're expecting the traditional all inclusive with the party vibe and things to do, this is not your place. Felt like just being at a hotel. "

"The food is not good doesn’t have flavor pretty terrible pretty bland. I would never recommend this hotel. I had cockroaches in my room."

"Incredible stay at the Explorean. The staff were all so attentive and nice. Beautiful and clean resort."