Coffee shop

Reviews of Hotel Villa Mayor

3 out of 5
Hotel Villa Mayor
Portal Nuevo, 246 plaza regocijo, Cusco

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 134 reviews" "
Rating 8 - Good. 56 out of 134 reviews" "
Rating 6 - Okay. 20 out of 134 reviews" "
Rating 4 - Poor. 7 out of 134 reviews" "
Rating 2 - Terrible. 8 out of 134 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Santiago Ivan, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Super helpful staff to take care of all our needs, flexible. Great location for everything, but that means you can hear the traffic and people outside. No parking and didn’t notice any AC but great for walking travelers at the heart of the city
Stayed 4 nights in Apr 2024

6/10 Okay

Jesse

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Benedick

Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

8/10 Good

Sung Hoon

Stayed 2 nights in Jul 2023

10/10 Excellent

Billy Don, Albany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly. Breakfast was not much but that was ok with us.
Stayed 4 nights in Jun 2023

10/10 Excellent

Yankiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view to Plaza Regocijo and amazing location
Stayed 6 nights in Nov 2022

2/10 Terrible

Camila

Stayed 1 night in Oct 2022

10/10 Excellent

Anshuman

Liked: Cleanliness, staff & service
Property is located centrally in Main square and hence everything is very convenient, The inside look/room is little old, but I guess you aren’t going to be in room during the day. Be mindful of weekends- the music from nearby pubs is loud and goes on late!! Staff - Lys and Hernan - were very helpful (helped me with many questions ).
Stayed 4 nights in Sep 2022

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot to stay BEFORE Machu Picchu
Good location, overall good value, but sound really carries. People are waking up early to go to Machu Picchu which is great! I would stay here again BEFORE Machu Picchu, but if you want to sleep in after Machu Picchu maybe not the best choice.
Stayed 1 night in Sep 2022

10/10 Excellent

Arindam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome location , everything is very close. Service is great and staffs are very friendly and try to help you in every steps. Rooms are great, we could see the streets and the park from balcony. love the location
Stayed 5 nights in Jul 2022

2/10 Terrible

Neil, Detroit

Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel seems conveniently located close to the Plaza de Armas. However, it is too uncomfortable. The beds are not sturdy, are held in place with straps and creak every time you do the sightliest movement. Additionally, the windows are too thin and you can hear all the street noise, specially the all-night-long honking.
Stayed 1 night in Jul 2022

10/10 Excellent

Leticia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that Liz was very nice and very on top of things as soon as I had a problem. She was very friendly and helpful with everything. The breakfast was really good too. Overall happy with my stay there.
Stayed 5 nights in Jul 2022

6/10 Okay

Saeid, Hartford

Travelled with group
Liked: Cleanliness, staff & service
Everything was Ok, but if you need reliable internet, do not stay here.
Stayed 1 night in Nov 2021

6/10 Okay

Björg, Iceland

Liked: Cleanliness, staff & service, amenities
No windows in my room, except the sml one in the ceiling. That I fo find claustrophobic! Staff very friendly.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020

6/10 Okay

Oscar, Buenos Aires

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I booked a room with a doble bed but I got a room with a doble and a single bed witch was too small and not enough room for our need. I addressed the issue with the staff in charge but he come out with a lots of excuses and at the end he didn't do nothing about it. Very disappointed for what I paid. I have only one question for you: 1:- Why you allow companies like this one to miss lead and take advantage of clients? 2:- I believe they know what they doing because they know that's hard to get accomodation in the very last minute in areas like that. Thanks
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Julie, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great breakfast. Room was small but cozy and had a tv. Heater was broken.
Stayed 2 nights in Nov 2019

8/10 Good

Uriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was clean, the WiFi was slow and it was a little dated. The hotel is really close to a lot, so good deal.
Stayed 3 nights in Nov 2019

10/10 Excellent

George

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Oct 2019

2/10 Terrible

Sheila, Panamá

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like breakfast only and ubication the rest is terrible
Stayed 3 nights in Nov 2019

6/10 Okay

Ramesh

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
tiny place
good hotel, but compact rooms. very close to main area.no ventilation & noisy from the square
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. The location can not be beat - right in the center of everything. It’s noisy from outside which can’t be helped. Make sure your room has a space heater for the chilly nights. The breakfast is good with eggs made to order and fresh fruit. Don’t expect fancy at this price. It’s clean and central with helpful staff. I would stay again.
Stayed 4 nights in Oct 2019

8/10 Good

cecille marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel centrally located but it can be very noisey Our room was facing the square which was nice but the traffic was very loud and continued all night.
Stayed 1 night in Oct 2019

8/10 Good

Claudio

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time in this place. Great location to visit Cusco
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

HC, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are very accommodating. Great breakfast. Best location 1 block from Plaza De Armes. Shower has hot water with very strong pressure, only negative is toilet flushes weak and slow and the power outlets often don't charge (not providing proper power output).
Stayed 3 nights in Aug 2019

4/10 Poor

Robert

Disliked: Staff & service, room comfort
I wouldn't stay there again
Good location. Good breakfast. Shower's temperature is unpredictable, it switches to boiling hot to freezing randomly whilst the shower is on. Wifi wasn't available all the time and when available it had quite poor connection.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking, site-seeing, and dining. Friendly and helpful staff. Very noisy at night, but I suppose that it to be expected when you sleep so close to the Plaza. I do wish there was some glass on the windows or something to block out sound. It is just wooden shutters.
Stayed 2 nights in Jul 2019
Response from Team Hotel Villa Mayor on 25 Jul,2019
Dear guest Grateful for the time I spend commenting on his experience at the Hotel Villa Mayor, effectively as every city there is a little noise on the weekends, we commit ourselves to make some improvements to isolate the sound and affectionately send a greeting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent location and helpful staff. Rooms were average.
Stayed 1 night in Jul 2019
Response from Team Hotel Villa Mayor on 25 Jul,2019
Dear guest Thank you very much for your comment, we will continue improving in your observations from the city of Cusco we send you a warm greeting

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Team Hotel Villa Mayor on 10 Jul,2019
Dear guest Thank you very much for taking the time to write a comment about your experience at the Hotel Villa Mayor

10/10 Excellent

sahaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Cusco
They could not have been nicer. The hotel was very charming and I loved the cocoa tea and leaves that were always available.
Stayed 3 nights in Jul 2019
Response from Team Hotel Villa Mayor on 10 Jul,2019
Dear guest Thank you very much for taking the time to write a comment about your experience at the Hotel Villa Mayor , our purpose is to give our best service to our guests to make our culture and traditions known. Hope to have it at some other opportunity and be able to receive it again with a afetuos welcome. Kind, regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019
Response from Team Hotel Villa Mayor on 10 Jul,2019
Dear guest We appreciate and value your comment, so we can improve and give our guests a better service at the Hotel Villa Mayor. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this was in a fantastic location, right off the main plaza. It's also a cute historical building. The room was small, but clean and comfortable for one person. It was very loud due to the festivities, but that was nothing to do with the hotel - just note that it is consistently loud surrounding Cusco's anniversary. Staff is friendly and helpful. The only really annoying inconvenience is that they do not have bottles of water available, so if you are arriving later at night when surrounding stores are closed, make sure you plan ahead to have water.
Stayed 2 nights in Jun 2019
Response from Team Hotel Villa Mayor on 1 Jul,2019
Dear. Guest Thank you very much for commenting your experience at the Hotel Villa Mayor, your comment is very important for us so we can continue to give our best service to our guests, traveled on holiday dates of Cusco and the celebration is very big, we hope to have it in another opportunity will be very you are welcome. Best regards Atte. Team Hotel Villa Mayor

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fabulous. Right on a very nice square and one block from an even bigger square with lots of activity.
Stayed 1 night in Jun 2019
Response from Team Hotel Villa Mayor on 24 Jun,2019
Dear guest Thank you for writing your comment of your stay at the Villa Mayor Hotel, it is important for us. King ,regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful, room was always very clean, great location, and breakfast was great and just enough. The things I look for in selecting a hotel are: cleanliness, location, comfort. This hotel met my expectations!!
Stayed 3 nights in Jun 2019
Response from Team Hotel Villa Mayor on 24 Jun,2019
Dear guest Thank you for the time in commenting your experience at the Hotel Villa Mayor, happy that your stay has been of your expectation, this motivates us more to continue giving our best service, we hope to have it in another opportunity. King ,regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful. Takes visa which is a plus. Nice breakfast. Good value
Stayed 1 night in Jun 2019
Response from Team Hotel Villa Mayor on 18 Jun,2019
Dear guest Thank you very much for your opinion, your comments are important for us, we will continue giving the best service to our guests. best regards

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast room a bit a bit noisy as you can hear the music from the next-door bar
Stayed 2 nights in Jun 2019
Response from Team Hotel Villa Mayor on 21 Jun,2019
Estimado Huesped Gracias por tomarte el tiempo en compartir su experiencia en el Hotel Villa Mayor ,consideramos sus observaciones siempre con el deseo de superarnos y dar el mejor servicio a nuestros huespdes . Saludos,cordiales

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff I lost my sunglasses and they kept it for me
Stayed 1 night in Jun 2019
Response from Team Hotel Villa Mayor on 18 Jun,2019
Estimado Huesped Agradecidos por compartir su comentario ,esperamos que su experiencia en el Hotel Villa Mayor haya sido placentero y poder disfrutar de nuestra hermosa ciudad del Cusco y su majestuoso Machu Picchu . Siempre dispuestos ha dar la mejor atención y servicio a nuestros huéspedes . Saludos,cordiales

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Hotel Villa Mayor. on 30 May,2019
Estimado Huesped . Le saludo en nombre del equipo y le agradecemos por el tiempo que ha tomado para compartir con la comunidad Hoteles.com un comentario sobre su experiencia en la posada villa mayor Cusco . Nos llena de felicidad saber que ha disfrutado de la comodidad de las instalaciones del hotel más , así como sus impresionantes visitas que realizo en la ciudad imperial del cusco. Esperamos poder pronto darle la bienvenida nuevamente a Cusco!! Genuinamente agradecido por su visita! Saludos cordiales, Angel HotelVillaMayor.

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don't book this hotel if you want to sleep.
We booked a double room and when we arrived we received a Twin Room. We asked the front desk if they can change the room. They let us know they don't have an other room with queen bed for us ( the one we booked ) . Then we took the room with no choice because it was already late. The night was a nightmare cause of the nightclub right to our room. Finally at 7am a cleaning staff knocked at the door and opened it without waiting any answer from us.This woke up us after this terrible night. Wouldn’t stay here again. It wasn’t comfortable and super noisy.
Stayed 1 night in Apr 2019
Response from HotelVillamyor on 30 Apr,2019
Dear Thomas. Thanks for your comments. we are very sorry to hear from your comments that you had a disappointing experience with us Your feedback helps us improve. We really appreciate your comments about your recent stay with us, please accept our sincere apologies for not achieving your expectations. We have been working in change image of different areas in the hotel as well as in the rooms, we are sure that we will be able to offer you the comfort and quality that you expect when coming to Villa Mayor .Your preference is very important for us, we hope to have the opportunity to host your within the very near future, it will be a pleasure to have an special attention with you and your family. Thank you once again for your comments, Best Regards, Angel HotelVillamyor.

4/10 Poor

Soowon

Disliked: Cleanliness, staff & service
counter lady service was awful
the lady attitude was awful who assisted our check in, she couldn't speak English well and we had a bit difficult time to communicate. and then she rolled her eyes, sighed loudly in front of me. we were very disappointed at her service. other staff were nice.
Stayed 1 night in Apr 2019
Response from HotelVillamyor. on 30 Apr,2019
Dear Soowon. Thanks for your comments. we are very sorry to hear from your comments that you had a disappointing experience with us Your feedback helps us improve. We really appreciate your comments about your recent stay with us, please accept our sincere apologies for not achieving your expectations. We have been working in change image of different areas in the hotel as well as in the rooms, we are sure that we will be able to offer you the comfort and quality that you expect when coming to Villa Mayor . Your preference is very important for us, we hope to have the opportunity to host your within the very near future, it will be a pleasure to have an special attention with you and your family. Thank you once again for your comments, Best Regards, Angel

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Great location. Poor Service.
Highlights: location, hot water (and water pressure in shower), available breakfast (nothing fancy but very convenient!) Lowlights: Mediocre customer service. Details: We stayed here after hiking the Inka Trail. The hotel is in a great location near the main Plaza. The bathroom was cozy but had great water pressure and hot water, so it was perfect for what we wanted. We got back from our hike kind of late and called the front desk to ask for a few water bottles. They informed us that this was not a service they provided which was very disappointing. At that point we would have paid any amount of high price for water (since we were ending the 4 day hike). It would've been a great opportunity for customer service that they very much did not take. Additionally, the wifi or TV did not work.
Stayed 1 night in Apr 2019
Response from HotelVillamyor. on 30 Apr,2019
Dear Gueths Thanks for your comments.we are very sorry to hear from your comments that you had a disappointing experience with us Your feedback helps us improve. We really appreciate your comments about your recent stay with us, please accept our sincere apologices for not achieving your expectations. We have been working in change image of different areas in the hotel as well as in the rooms, we are sure that we will be able to offer you the comfort and quality that you expect when coming to Villa Mayor . Your preference is very important for us, we hope to have the opportunity to host your within the very near future, it will be a pleasure to have an special attention with you and your family. Thank you once again for your comments, Best Regards, Angel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually I like this place because was comfortable and kind of small house to me. The staff was so friendly professional.
Stayed 4 nights in Apr 2019
Response from Hotel Villa mayor on 16 Apr,2019
Dear Gueths. Greetings from all staff of Villa mayor hotel Cusco. We are so glad to hear that you had such a good experience and that we have met your expectations. We greatly appreciate the time you spent in sharing your opinion and comments . Thanks again for choosing us as holiday destination and making Villa mayor hotel your choice. Best regards, Angel HotelVillamayor