Hotels with Interconnecting Rooms

"We stayed one night, arriving late at night. We had a pet and stayed in the pet room designated part of the resort. We have stayed in some old renovated hotels before, so it did not bother us that the hotel was older and the upgrades were minimal. But what did bother us was our room was filthy. I am not exaggerating. There was dust everywhere, as if it had not been dusted for months. Dust on the coffee pot, on the tables, on the ice bucket, etc. Then, the bathroom had hairs all over the floor, the pet crate that was supplied in the room, had a cracker in it. We were so tired, we just looked at the sheets which looked okay and slept. The next morning, we went to breakfast at the lodge and the staff were not pleasant, the kiosk menu was completely confusing and the buffet was not even listed as an option...and when we asked the staff, we got an eyeroll and a "what do you want?", and confused with the response, I just said we would like to do the buffet, and the response was "yeah, what do you want??". Then, the coffee was completely out and they said we had to go to the Cafe to get it. We watched as other experienced the same, with 5 employees around not saying a word. After we left that day, I reached out to the text asking us about our stay. I answered with the pictures of the filth we discovered. They said that was "not acceptable" and would discuss it with their manager to see what could be done. Three days later, after a couple of exchanges, never heard back from them. "

"This is a decent hotel with the ambience of a Holiday Inn Express not a Crowne Plaza! The lobby is much less elegant than shown in the pictures. There is a very small bar. Overall, this is not a very classy place and I wouldn't stay there again. "

"Overall it was a great place. The people the breakfast the grounds the entertainment and hummingbirds. We did not want to leave."

"Rooms are retro. Lobby, grounds, restaurants, pools, bar, market….all modern and beautiful. Great place!"

"Construction noise constantly, alot of amenities closed, blood stains on the carpet, rock slide closed…..i can go on"

"Good hotel, nice staff"

"Everything is great! We enjoyed our stay there. Excellent place to stay!"

"Loved everything so close, bus pickup right at lodge, didn’t have to drive !"

"The staff were patient and very helpful. The rooms were nice and clean, kept the noise away. The food was good. "