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"Staff was excellent and really went out of their way to help us in a difficult situation. Room was spotless and had a lot of great amenities. We would definitely recommend this hotel to anyone coming to Sapporo."

"I only had two transactions with the staff in the 5 days I was. Checkin & out. Room was very clean. Comfy bed & pillows. I would recommend this hotel. The only downside, there were many restaurants ajoining it, with loads of people coming & going. But once in the lift to your room it was very quiet. Bang in the centre of the Susukino area. Restaurants & bars just a 50 meter walk away. Susukino is the 'happening' area of Sapporo. "

"clean room"

"Very nice hotel, perfect breakfast menu and service!"

"Hotel staff was very welcoming and attentive. Room was clean and fresh. Breakfast buffet was excellent, large variety of Japanese and Western food. "

"Location is great and room is spacious "

"The service from the beginning was excellent compared to other ana hotels in Japan"

"Definitely good value for the price. Room was clean and staff was friendly and public bath was fantastic!! They only have house keeping when guest stay three days or more but I didn’t mind cuz they give us "

"Location is everything! In the heart of Sapporo between Odori and Susukino, easy access to food, shops and transportation. Room was clean and spacious. Family room comes with kitchenette - stove, microwave, medium fridge with proper freezer, washing machine and pod coffee machine with coffee and tea pods! Free microwave popcorn for family room too! Beds are comfy, furniture is new. Onsen is not very large for the number of guests using it at peak time. We used it off-peak in the evening between 630pm - 715pm - post dinner crowd started at 7pm!! In the morning when it opens at 6am, IT IS CROWDED. Free popsicle/ice cream post onsen. "