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Reviews of Best Western Plus Maple Leaf

4.5 out of 5
Best Western Plus Maple Leaf
Plot 1B, Road 1, Sector 1, Uttara Model Town, Dhaka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 114 reviews" "
Rating 8 - Good. 35 out of 114 reviews" "
Rating 6 - Okay. 9 out of 114 reviews" "
Rating 4 - Poor. 2 out of 114 reviews" "
Rating 2 - Terrible. 2 out of 114 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

P J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and caring. They also went out of their way to be of hep and service. I’ll definitely stay there again when I am in Dhaka.
Stayed 1 night in Apr 2024

8/10 Good

Md

Stayed 1 night in Mar 2024

2/10 Terrible

Ramin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Antoine, Beirut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2023

6/10 Okay

Yan

Liked: Staff & service
Like: convenient airport pickup dropoff $18 round trip (book in advance), helpful and pleasant staff, food on 2nd floor restaurant is yummy and high quality, super close to airport, there's a nice coffee shop/restaurant called Gusto like 5 mins walk away, they gave me late checkout Dislike: room quite small and doesn't look well maintained and feels a bit dirty, no hot water for shower (but talked to other guests who said they had hot water), didn't receive room upgrade although Expedia showed I had such benefit My room was facing the main road, could hear noise at night, but I was ok, light sleepers may want to ask for a room on the other side
Stayed 2 nights in Dec 2023

10/10 Excellent

Antoine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Response from Shoaib on 24 Mar,2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your comments.

10/10 Excellent

Zainab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Shoaib on 24 Mar,2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel.

6/10 Okay

Cody Spencer

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Shoaib on 24 Mar,2024
Thank you for taking the time to share your recent experience with us. We appreciate your detailed feedback as it allows us to continually improve and ensure the best possible stay for all our guests.We're delighted to hear that you found our airport pickup and drop-off service convenient and that you enjoyed the assistance of our helpful and pleasant staff. It's also wonderful to know that you found the food at our second-floor restaurant to be yummy and of high quality. We strive to provide a comfortable and enjoyable experience for all our guests.However, we sincerely apologize for any inconvenience you experienced regarding the size and maintenance of your room, as well as the lack of hot water for your shower. Rest assured, we take cleanliness and maintenance seriously, and we will address these issues with our housekeeping and maintenance teams to ensure they are rectified promptly.Regarding the room upgrade concern, we apologize for any confusion. Our team always endeavors to accommodate our guests' preferences whenever possible. We'll review our procedures to ensure that such benefits are communicated clearly and honored accordingly in the future.Additionally, we regret any disturbance caused by noise from the main road. We understand the importance of a peaceful night's rest and will do our best to accommodate requests for quieter room placements.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved and memorable stay.Warm regards,

8/10 Good

ZH

Stayed 1 night in Sep 2023

10/10 Excellent

Matin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class service 10/10
Staff were very helpful and very friendly We enjoyed our stay and hope they continue to maintain this quality service best of luck and hope to see you again in future.
Stayed 1 night in Sep 2023

8/10 Good

Sanjida

Liked: Staff & service
Some details in the room were dirty like in the corners of the rooms and the phone
Stayed 1 night in Aug 2023

10/10 Excellent

Basudev

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service It’s just location; too congested.
Stayed 3 nights in May 2023
Response from Shoaib on 29 May,2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your comments and are pleased to hear that you found our customer service to be exceptional. Providing great customer service is one of our top priorities, and we are delighted to know that our efforts made a positive impact on your experience.We understand that the location of our hotel may not have met your expectations due to congestion in the area. We apologize for any inconvenience this may have caused. While we cannot change the location of our property, we strive to offer our guests a comfortable and enjoyable stay through our excellent service and amenities.We value your feedback and will take it into consideration as we continuously work towards enhancing our guests' overall experience. Our team is always ready to assist you with any information or recommendations regarding nearby attractions or alternative routes to help navigate through the congestion.Should your travels bring you back to our city, we hope you will give us another opportunity to serve you. We are confident that our dedicated staff will go above and beyond to ensure you have a pleasant stay, regardless of the location challenges.Once again, thank you for your kind words about our customer service. Your satisfaction is of utmost importance to us, and we look forward to welcoming you back to our hotel in the future

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Shoaib on 29 May,2023
Thanks for staying with us.

8/10 Good

Joo Guan

Stayed 1 night in Mar 2023

10/10 Excellent

Shahreen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very helpful staff and clean hotel
Stayed 1 night in Feb 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Shoaib Ahmed on 3 Dec,2022
Dear Valued Guest, Thank you for your positive review and for taking the time to provide us with your excellent feedback. We are greatly happy that we made your recent visit wonderful at our Best Western PLUS Maple Leaf. It was great to have you as a guest. I am sure that your wonderful review will inspire us to do even better each day and we strive to provide our guests with exceptional experiences all the time. Also, we look forward to welcoming you back again in the future. Regards BW PLUS Maple Leaf Team

10/10 Excellent

nazmul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Oct 2022
Response from Shoaib Ahmed on 3 Dec,2022
Dear Valued Guest, Thank you for your positive review and for taking the time to provide us with your excellent feedback. We are greatly happy that we made your recent visit wonderful at our Best Western PLUS Maple Leaf. It was great to have you as a guest. I am sure that your wonderful review will inspire us to do even better each day and we strive to provide our guests with exceptional experiences all the time. Also, we look forward to welcoming you back again in the future. Regards BW PLUS Maple Leaf Team

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient airport collection and drop off service.
Stayed 1 night in Oct 2022
Response from Shoaib Ahmed on 3 Dec,2022
Dear Valued Guest, Thank you for your positive review and for taking the time to provide us with your excellent feedback. We are greatly happy that we made your recent visit wonderful at our Best Western PLUS Maple Leaf. It was great to have you as a guest. I am sure that your wonderful review will inspire us to do even better each day and we strive to provide our guests with exceptional experiences all the time. Also, we look forward to welcoming you back again in the future. Regards BW PLUS Maple Leaf Team

10/10 Excellent

Biplab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best western dhaka
Overall nice
Stayed 1 night in Sep 2022

10/10 Excellent

Iftekhar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close from the Airport.
Stayed 1 night in Aug 2022

10/10 Excellent

James, Christchurch

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and rate this hotel a great place to stay near the airport
Stayed 1 night in Sep 2022

8/10 Good

CHIN CHEK, SERI KEMBANGAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel & room.
Stayed 7 nights in Jul 2022

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with good transfer
Stayed 1 night in Jun 2022

6/10 Okay

Mustafa Sharif

Liked: Staff & service, room comfort
The bathroom was not impressive, water clogged in the shower area and there is mold in the shower area that needs attention.
Stayed 2 nights in Jun 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very noisy and dirty but cant be helped as its near airport. the area doesnt have anything decent nearby
Stayed 1 night in Mar 2022

10/10 Excellent

rejean, garrison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly nice hotel.
Stayed 2 nights in Jan 2022
Response from Shoaib Ahmed on 3 Feb,2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ILHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Shoaib Ahmed on 3 Feb,2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Habib

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was pleasure staying for 2 nights. Looking forward to stay more in next trip .
Stayed 2 nights in Sep 2021
Response from Shoaib Ahmed on 3 Feb,2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
really bad managements, stuff disrespect one of my friend its really unacceptable
Stayed 2 nights in Jul 2021
Response from Shoaib Ahmed on 7 Aug,2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

MOHAMMED

Stayed 1 night in Jul 2021
Response from Shoaib Ahmed on 11 Aug,2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resturent Food need more cheaper All is good Thanks at all
Stayed 1 night in Jul 2021
Response from Shoaib Ahmed on 3 Feb,2022
Thanks for staying with us. We appreciate your feedback and We will work on it.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best western with their best
Every time I stayed in this hotel I felt welcomed. There are few thing at the breakfast buffet just minor things. Overall very happy with the front desk service.
Stayed 1 night in Mar 2021
Response from Shoaib Ahmed on 29 Mar,2021
Dear Guest, This is our pleasure to receive your positive feedback. We are happy to know that we have met your expectation and this is very encouraging to us. We hope in the future you will always choose Maple Leaf as your base in Dhaka. Regards BW PLUS Maple Leaf Team

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2020
Response from Shoaib Ahmed on 7 Dec,2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Asif, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the hotel is the service. I got picked up from the airport in a timely and smooth fashion. The breakfast buffet was excellent and opens really early at 6:30 am. The Internet was speedy. The staff were friendly and helpful. The gym is a bit too small. Had no good view and gave me no inspiration to work out there. I don't think the hotel has any pool either. Their is a lounge near the check in counter that is okay but I think they can do better. My stay here nice and sweet. It's the best hotel in the area in my opinion.
Stayed 5 nights in Nov 2020
Response from Shoaib Ahmed on 6 Dec,2020
Dear Guest, This is our pleasure to receive your positive feedback. We are happy to know that we have met your expectation and this is very encouraging to us. Regarding your concern about the gym and swimming pool facility, please be noted that the BW PLUS category brand has been customized specially for business travelers. And It has been found by the survey that they do not get much time to use the swimming pool facility. Henceforth, we kept Steam and Sauna facilities instead which use are fully complimentary for our all valued guests. Also due to the structural plan, we could not allocate much space for the gym but we tried to ensure maximum and updated equipment there required for the daily workout. Though we do not have a designated trainer for the gym but surely for the assistance we provide an expert during the workout on a request basis. Thank you for staying with us and we will try our best to address your shared concerns as much as possible. Looking forward to the opportunity of serving you again in the future. Regards BWP Maple Leaf Team

10/10 Excellent

Harry, Harrisburg, PA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport with a very fast, easy shuttle. The staff were incredible, every single person extremely friendly and ready to help promptly. Restaurants open with a wide variety of food and their coffee shop makes the best macchiatos we have ever tasted! Guards at the entrance provide an extra level of security.
Stayed 1 night in Feb 2020
Response from Nusrat Sorwar on 12 Mar,2020
Dear Mr. Harry, This is an absolute pleasure for us to receive such compliments from our guest. This encourage us to deliver a superior service to our valued guest. We hope to see you soon as our guest.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No view, nice staff and services. We were charged 80$ for broken mirror, which accidentally broke. I feel like it’s a bit much.
Stayed 6 nights in Jan 2020
Response from Nazia Nusrat on 14 Jan,2020
Dear Sir, Thanks for your nice gesture. We are extremely sorry to know about this accident. On behalf of hotel management I would like to express my sincere gratitude to stay with us and apology for the charge that was actually unavoidable due to room amenities damage. I hope in the future we will get the opportunity to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Nusrat on 12 Jan,2020
Dear Guest, Thanks for your nice feedback.We are looking forward to see you as our guest soon.

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star
Great service. Lovely rooms and excellent proximity to airport.
Stayed 1 night in Nov 2019
Response from Nazia Nusrat on 9 Nov,2019
Dear Sir, Thank you so much for your great review. We are very happy that you enjoyed your stay with us. Please come back again so we can serve you and please feel free to contact. Best Regards. Best Western Plus Maple Leaf Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at the Maple Leaf Best Western Hotel are excellent - accommodating friendly and helpful. Thank you to the whole team for an excellent stay.
Stayed 2 nights in Oct 2019
Response from Nazia Nusrat on 5 Nov,2019
Dear Sir, Thank you for your encouraging feedback. This is our pleasure to receive such compliments. We wish to see you again.

10/10 Excellent

MING CHEIWG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to say,just feel like at home.
Stayed 1 night in Oct 2019
Response from Nusrat Sorwar on 17 Oct,2019
Dear Mr. Ming, Thanks for your nice feedback. This is our pleasure to receive such compliments. Your feedback encourage us to deliver a superior service for our valued guest. We wish to see you again.

8/10 Good

Selim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
This is my second time stay in this hotel. Clean, stuff are helpful. Delicious breakfast. Little bit noisy, because close to major road.
Stayed 4 nights in Oct 2019
Response from Nusrat Sorwar on 7 Oct,2019
Dear Sir, This is our pleasure to receive such compliments from our valued guest. Regarding noise we are sorry for your trouble. Your feedback encourage us to deliver a superior service for our future valued guest. We wish to see you again.

10/10 Excellent

Kun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are all friendly and helpful. Room is clean and quiet. Comfortable bed - we all had a good sleep. Hotel is very close to airport and they provide pick up service. Maybe the only thing need to be improved is the quality of breakfast, not worth the money $15 per person.
Stayed 1 night in Sep 2019
Response from Nusrat Sorwar on 24 Sept,2019
Dear Mr. Kun, Thanks for your nice feedback. This is our pleasure to get you as our guest. Your feedback is very important to us. This motivate us to deliver an excellent service to our valued guest as well as to improve our lacking. We wish to see you soon again.

10/10 Excellent

Mark Fraser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, and customer focused staff
Everything about this hotel is good. Staff are kind, and unlike Le Meridian and Radisson, you do not feel that they are looking for tips, non stop. The care is genuine. Location will save those in the garment business, time. In Dhaka, that’s a big deal..!
Stayed 2 nights in Aug 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make the hotel
Staff were all great. Friendly and helpful The hotel transport was very good as well
Stayed 2 nights in Aug 2019
Response from Nusrat Sorwar on 31 Aug,2019
Dear Mr. Mark, Greetings! Thanks for your nice feedback. Your feedback encourage us to deliver a superior service for our valued guest. We wish to see you again as our guest. We are proud to serve our guest.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Nusrat Sorwar on 8 Aug,2019
Dear Guest, Your feedback is very important to us. Your specific input will help us to deliver an excellent service for our future valued guest. We wish to see you soon in our hotel as guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Nusrat Sorwar on 8 Aug,2019
Dear Guest, This is our absolute pleasure to find your positive review. This encourage us to deliver a superior service for our valued guest. We wish to see you soon as our guest.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with how friendly and helpful the staff where
Stayed 1 night in Jul 2019
Response from Nusrat Sorwar on 25 Jul,2019
Dear Mr. Mike, This is our pleasure to receive such compliments from our valued guest. This help us to deliver superior service in a continuous manner. We wish to see you again in our hotel.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Nusrat Sorwar on 18 Jul,2019
Dear Ms. Linda, Thanks for your nice gesture. This is our pleasure to receive your review. We wish to see you again as our guest.

10/10 Excellent

Jim, Knoxville TN USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the airport and its service is the best. Highly recommended. This is my 6th visit.
Stayed 1 night in Jun 2019
Response from Nusrat Sorwar on 3 Jul,2019
Dear Mr. Jim, This is our pleasure to receive your positive review. Your feedback motivate us to deliver a superior service for our guests. We would like to see you often as our guest. We are happy to serve you.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My week at the Best Western Plus Maple Leaf
It was a very productive week in Dhaka. I truly enjoyed the hotel and its great service. However, I thought the bathrooms were a bit small. The bed was quite comfortable and a good breakfast buffet to start the day. Overall, a very good hotel experience.
Stayed 1 night in Jun 2019
Response from Nusrat Sorwar on 25 Jun,2019
Dear Mr. Michael, This is our absolute pleasure to receive your positive feedback. We wish to serve you in more better way in the future. We hope to see you soon as our guest.