Disney's Maingate West Hotels from S$77

"Black mold growing in the AC vents, night stand and all in the bathroom. Sheets and comforter had stains. Found dirty tissues behind the night stand. The room was very muggy but cold. We changed hotels."

"Great staff, property and overall experience."

"Air was just ok....kitchen needed big mixing bowl,sharp knife "

"We booked a two bedroom with golf course view and was also expecting cook to order breakfast as advertised on Expedia. They DO NOT offer cook to order breakfast and we didn't realize we didn't have a golf course view into several days of our stay, but it was too late to change rooms. At check out, I mentioned I was upset about paying for a golf view and not receiving it, but they indicated it was a "special" request item and based upon availability. I sent them a print out of my reservation that clearly stated golf course view, but that was not good enough. The cook to order breakfast was evidently Expedia's fault. So, I asked for late check out as an olive branch, since we had an ill person in our party and was expecting a change in flight plans the next day....even an hour would have helped. Yet again, they couldn't accomodate us. Should change the name to Mystic Dud."

"Staff was friendly helpful and amazing! Breakfast was a bonus and front desk was very helpful "

"We didn’t get around to the pools but there were many pools in different locations to choose from. I highly recommend this property for any families with children"

"Honestly, I am disappointed in my entire stay there. The few shared pools were small. The 2 room 2 bathroom villa was nice initially until we started getting comfortable. While in the complete glass shower out in the open, there was no where to put my foot to do a leg shave. So, I sat down on the shower floor and immediately noticed black mold under the tall ledge in the shower. The exhaust fans were LOUD. A fan sounded like it was about to go out. The big jet tub was dripping constantly. Then the main living area tv wasn’t working at all. They did quickly send maintenance, but they were there for 4 hours. It felt uncomfortable like we couldn’t be in our own villa. The groundskeepers were less than friendly. Everything was expensive, not much was included in the stay. For the amount of my entire trip, I would rather go out of the country and be treated better."

"Great staff! They upgraded our room which was awesome. Amenities were great — pools are clean and well taken care of. It was a great stay and definitely lots of bang for your buck! "

"Ashley from baggage claim area. She works night shifts. She was amazing. We got in early like 4 am sat morning., and she helped us figure out what we needed to do. We had our luggage lost and she was fso helpful to let me know they would accept it and put it away for us when wif we were not around when it come over. Also she helpped us realize walmart was close. I could have googled stuff but she was very helpful with check in and everything. She really went above and beyond ♡"