Aerial view
Check availability

Reviews of Canopy by Hilton Dubai Al Seef

4 out of 5
Canopy by Hilton Dubai Al Seef
Al Seef Street Building A, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 169 reviews" "
Rating 8 - Good. 41 out of 169 reviews" "
Rating 6 - Okay. 14 out of 169 reviews" "
Rating 4 - Poor. 4 out of 169 reviews" "
Rating 2 - Terrible. 6 out of 169 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Mohammad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was great, good room very kind and respectful staff, but there was some sort of bugs in the room which went to our clothes and bit us until we get back home in Melbourne and washed out everything
Stayed 2 nights in Apr 2024

2/10 Terrible

Pratheek, Edithvale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Laxmi on 19 Apr,2024
Dear PratheekThank you for taking time to share your feedback with us. We apologize that you were disappointed with your visit.We are sorry your experience at our hotel did not reflect the level of quality we strive for. We are known for our exceptional attention to detail, and we regret that we may have missed the mark on this occasion. We value your feedback and would like to learn more about how we could have improved your stay.Thank you for taking the time to rate our services, and we hope to have the opportunity to make it up to you.Best regards,Laxmi ThapaFront Office Team

8/10 Good

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Laxmi on 19 Apr,2024
Dear Rochelle,Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our hotel's location during your stay.We believe that a great location can truly enhance the overall experience for our guests, and we're delighted that you found ours to be excellent.We appreciate you choosing to stay with us and taking the time to leave your review.We look forward to welcoming you back for another wonderful stay in the future!Best regards,Laxmi ThapaFront Office Team

10/10 Excellent

Djoudi, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Nicw
Stayed 1 night in Apr 2024
Response from Laxmi on 10 Apr,2024
Dear Djoudi,Thank you for taking a time for giving us the prefect review and rating of your stay with us. Should you need any further assistance, please don't hesitate to contact us.Best regards,Laxmi Front Office Team

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new and everything is clean and of high quality. The buffet breakfast in the morning was excellent. It is a good transit hotel in Dubai as it is close to the airport. The breeze from Dubai Creek is lovely in the morning.
Stayed 1 night in Mar 2024
Response from Laxmi on 10 Apr,2024
Dear Virginia,Thank you for your wonderful feedback! We're delighted to hear that you are having a wonderful stay at our hotel and enjoyed the cleanliness and high quality of everything's. It's fantastic to know that you found our buffet breakfast to be excellent and that our proximity to the airport made us a convenient choice for your transit needs. If you need further assistance to make your stay more memorable, please do not hesitate to contact us.Best regards,LaxmiFront Office Team

10/10 Excellent

Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dependable staff. Very courteous and respectful
Stayed 5 nights in Feb 2024
Response from Nandhu on 23 Feb,2024
Dear Valued guest, we are so pleased to hear that you enjoyed your time with us and truly heartened to receive your generous review of Canopy by Hilton Al seef. Thank you for letting us know how much you enjoyed it. We are especially pleased that you felt well looked after. We look forward to welcoming you back to the Canopy by Hilton Al Seef. Best regards, Nandhu Front Office Team.

10/10 Excellent

Richard

Stayed 4 nights in Feb 2024
Response from Divi on 24 Mar,2024
Dear Richard.Greetings From Canopy By Hilton Dubai Al Seef.Thank you for your glowing 5 out of 5 review! We're thrilled to hear that you had such a wonderful experience at our hotel. Your feedback means the world to us, and we look forward to welcoming you back soonThank you Divi

10/10 Excellent

Carlina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Canopy by Hilton Al Seef is a clean, sleek, modern hotel. All the staff were so helpful and also arranged a taxi for us to the airport. There was a really big breakfast spread and the level 7 pool and bar had an amazing view of the city and creek. The hotel is walkable to the historic neighbourhood and some nice restaurants and is also close to the train if you want to head to the Burj Khalifa or the Palm.
Stayed 2 nights in Jan 2024
Response from Laxmi on 17 Jan,2024
Dear Carlina,Thank you for taking the time to share your positive experience at The Canopy by Hilton Al Seef. We are delighted to hear that you found our hotel to be clean, sleek, and modern. It's wonderful to know that our staff made a positive impression on you with their helpfulness and efficiency, including arranging a taxi for your convenience. We're pleased that you enjoyed the substantial breakfast spread we offer, and it's great to hear that the pool and bar which provided you with an amazing view of the city and creek. It's fantastic to hear that our location was convenient for you, being within walking distance of the historic neighborhood and some nice restaurants. If there's anything specific you would like to share or suggest for improvement, please feel free to reach out. Best regards, Laxmi Thapa, front office Team.

10/10 Excellent

Chime're

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, we will definitely return!
Stayed 7 nights in Dec 2023
Response from Laxmi on 10 Jan,2024
Dear Chime're,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you loved your stay, and we greatly appreciate your kind words. It's fantastic to know that you had a memorable time, and we look forward to welcoming you back on your next visit.Best regards,Laxmi ThapaFront Office Team.

8/10 Good

Demetria, Ruskin

Liked: Cleanliness, staff & service, amenities
The plugs in our rooms were not working properly and the shade cord was not working properly. Before guest checkin makes sure everything in the rooms are working properly.
Stayed 2 nights in Dec 2023
Response from Laxmi on 10 Jan,2024
Dear Demetria,We sincerely apologize for the inconvenience you encountered during your stay, and we appreciate your valuable feedback. Your experience is important to us, and we regret that the plugs and shade cord in your room were not in proper working order.We understand the importance of ensuring all amenities are functioning correctly before guest check-in, and we are taking immediate steps to address and rectify these issues. Please rest assured that your comments will be shared with our maintenance team to prevent a recurrence.We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Best regards,Laxmi ThapaFront Office Team

6/10 Okay

Anand

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Office Team on 28 Dec,2023
Dear Anand, we are truly heartened to receive your generous rating of your with us. We are sorry to hear you have been dissatisfied with your stay with us. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards, Laxmi Thapa, Front Office Team.

10/10 Excellent

Hussain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. I lost my cell phone in a taxi. I informed the front desk staff and they retrieved the taxi number through security cam footage. They were nice enough to contact the Taxi company and I got my cell phone back. I forgot his name but he was slim, wears glasses, and is from Bangladesh. He was very helpful as was Busa and the rest of the crew. This might’ve been the best customer service I ever received. The food at the breakfast buffet was amazing. Location is perfect. It’s quiet, next to a few embassies and a step or two away you can find yourself on the waterfront. There are many restaurants by the hotel. A few steps further from the waterfront, you can find yourself in the souq where you can buy local spices, perfumes, food, etc… The Burjuman Mall is less than a 10 minute walk away. Beside the mall you can find a lot of Indian affordable eateries and restaurants. Convenience store and Lulu Hypermarket is not too far away neither. It’s not too far from the airport. This place feels like home away from home and the staff definitely make you feel at home.
Stayed 1 night in Dec 2023
Response from Laxmi on 10 Jan,2024
Dear Hussain,Thank you so much for your glowing review! We're overjoyed to hear about your positive experience at our hotel, and we're thrilled that our staff Busa, made your stay memorable. We're delighted we could assist in recovering your lost cell phone – our team is always here to go the extra mile for our guests.It's wonderful to know that you enjoyed our breakfast buffet, the quiet yet convenient location near embassies and the waterfront, and the proximity to local attractions like the souq and Burjuman Mall. We appreciate your kind words about our home-like atmosphere and are pleased to have made you feel welcome.Your detailed feedback on nearby Indian eateries, restaurants, and shopping options is invaluable and will undoubtedly assist future guests in exploring the area.We look forward to welcoming you back and thank you for choosing to stay with us!Best regards, Laxmi ThapaFront Office Team

8/10 Good

Mary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Laxmi on 24 Dec,2023
Dear Mary, we are truly heartened to receive your generous rating of your with us. We are delighted to know that you are enjoying our hospitality. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards, Laxmi Thapa, Front Office Team

10/10 Excellent

Mae

Travelled with partner
Liked: Amenities
Great location! Convenient to a lot of places! Easy pickup and drop off!
Stayed 4 nights in Nov 2023
Response from Laxmi on 24 Nov,2023
Dear Mae,Thank you so much for the great rating. we are delighted to know that you are having a great experience with us.Best regards,Laxmi

4/10 Poor

masarra

Disliked: Staff & service
Not to our expectations
It's an excellent hotel location with a modern new York theme feel to it , lot of cafes and restaurants at the creek few minutes walking distance which excellent from November till April But many issues 1. Non smoking 🚭 hotel rooms which smell like they are smoking 2 the AC wasn't cooling and we suffered all night , 3. We booked with breakfast and they were insisting without though we double checked at checkin and they confirmed it was with 4. It's a hotel on the creek so all the rooms should have a creek view or at least a semi creek view , not block buildings just outside your window
Stayed 1 night in Nov 2023
Response from Laxmi Thapa on 14 Nov,2023
Dear Valued guest, thank you for sharing your detailed feedback about the hotel. We appreciate your input on the smoking smell in non-smoking rooms, AC issues, breakfast confusion, and the view concerns. Your comments will be shared with the management for improvement. If need any further assistance, please feel free to contact our duty manager at reception.

6/10 Okay

PRATEEK

Stayed 5 nights in Oct 2023
Response from Laxmi Thapa on 16 Nov,2023
Dear Prateek, we are truly heartened to receive your generous rating of your stay with us. We are delighted to know that you are enjoying your stay with us. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us.

10/10 Excellent

Stephanie Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Laxmi on 23 Oct,2023
Dear Stephanie,Thank you for taking the time to share your positive rating about your stay with us. We are so pleased to hear that you are enjoying your stay with us. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards,Laxmi ThapaFront Office Team

10/10 Excellent

Divina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff where excellent, Quick to respond to requests.Food was great! Supee clean! Would definitely recommend !
Stayed 4 nights in Oct 2023
Response from Laxmi Thapa on 11 Oct,2023
Dear Divina,Thank you for taking a time for giving us the feedback. We happy to know that our staff provide you the excellent service and we delighted that you found our food service, cleanliness service very much satisfaction. Do let us know if there is anything we can do to make stay more memorable. Having a wonderful stay with us. Best regards, Laxmi Thapa, Front office Team.

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location on the Creek
The Hilton is a new hotel, I found the staff and the room attendants were very attentive, check in was a dream, was not a busy time so very easy to get around and enjoy the amenities especially the pool area and seating on the 7th floor. All I would say the breakfast could be more organized, the coffee machine had issues, but no one seemed to pick up on it, not a great selection for western person, but a small gripe in an overall great trip.
Stayed 3 nights in Sep 2023
Response from nandhu on 25 Sept,2023
Thank you so much for taking time to give us a wonderful review and we're awaiting to welcome you once again.

2/10 Terrible

Imran

Travelled with family
Liked: Property conditions & facilities, room comfort
Well below par
No Smart TV, No USB port for charging and unexpected alarm went off in room at midnight, very disappointed with the stay.
Stayed 1 night in Sep 2023
Response from Divi on 19 Sept,2023
Dear Imran, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We sincerely apologise for the service shortfall during your stay with us that did not meet the expectations mentioned. I have to reiterate that this is not the usual way we operate in this hotel. We take much pride in what we do and by not able to live up to expectations.We sincerely hope you will give us another opportunity to make it right and experience genuine Hilton hospitality.Thank you & Best regards Divi Duty Manager

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai hotel - excellent
This hotel was in an excellent location. They offer a service of transport to their sister hotel closer to the marina. Room was clean, pool was also very clean. Overall service was awesome. Breakfast was also very delicious. Overall we are very pleased with this hotel and would recommend.
Stayed 4 nights in Sep 2023
Response from nandhu on 18 Sept,2023
Thank you for spending your valuable time to give us a wonderful review.

8/10 Good

Thangavadivel

Travelled with partner
Liked: Amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2023
Response from nandhu on 9 Sept,2023
Thank you so much for your wonderful review!

10/10 Excellent

Pavel, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Nandhu on 30 Aug,2023
Thank You for giving us a wonderful review!

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Front Office Team on 29 Aug,2023
Dear Micheal, Thanks for the awesome 5* rating! We are thrilled that you are enjoying your stay with us. Best regards, Front Office Team

10/10 Excellent

SAZID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Aug 2023
Response from Front Office Team on 29 Aug,2023
Dear Sazid, we are so pleased to see your 5* rating and that you enjoyed your stay at our hotel. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards, Front Office Team .

10/10 Excellent

hamad saleh

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2023
Response from Front Office Team on 17 Jul,2023
Dear Hamed, we are truly heartened to receive your generous rating of your with us. We are delighted to know that you are enjoying our hospitality. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards, Front Office Team

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Front Office Team on 26 Jun,2023
Dear Andrew, we are truly heartened to receive your generous rating of your stay. We are delighted to know that you are enjoying our hospitality. If there is anything we can do to make your stay more enjoyable, please do not hesitate to contact us. We wish you a wonderful stay with us. Best regards, Front Office Team

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Two night stay - June 2 - 4
Nice little hotel. Clean, good location on the creek and the price was right. My only two issues were: 1) Lengthy check-in time. They only had one staff member at the front desk. She was fine but she needed help. 2) My particular room (336) is situated directly below the section of the hotel gym that has the free weights. On both mornings of my stay I was awakened by early morning fitness enthusiasts dropping weights on to the floor. So, be warned if you are given room 336.
Stayed 2 nights in Jun 2023
Response from Divi on 12 Jun,2023
Dear Paul, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service. We sincerely apologise for the service shortfall during your stay with us that did not meet the expectations mentioned. We are looking forward to welcoming you again. Thank you & Best regards Divi Duty Manager

10/10 Excellent

Zayda, Northridge

Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere !
Stayed 2 nights in Jun 2023
Response from Front Office Team on 21 Jun,2023
Dear Zayda, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your stay with us. We are delighted to hear that you are enjoying at our property and service. Best regards, Front Office Team

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend this place to stay for business and non self sufficient travelers, however a better stay than JBR if you are a tourist for the sites, use public transport, or wanting to visit other Emirates. Very quiet, next door to consulates and Palace of His Highness Sheikh Ahmed the Emir of Qatar. Valet is free and the breakfast was worth the little extra money for its spread including made to order omelettes. The rooms may need to have some inspections done for cosmetics like something as simple as mirrors having smudges that won’t come off or the roller blinds having damage for some reason. The room I got was a studio and that was my fault, I was looking for a room with a kitchen/kitchenette. 8.9/10 -Earned their hospitality plaque from Dubai.
Stayed 11 nights in May 2023
Response from Front Office Team on 31 May,2023
Dear Nathanael, thank you for choosing the Canopy by Hilton Al seef and for taking the time to offer your feedback. We are delighted to know that you are enjoying your stay with us, Wish you wonderful day. Best regards, Front Office Team

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Front Office Team on 31 May,2023
Dear Keith, thank you so much for staying with us! It was a pleasure having you and we are happy to see your rating and to hear you had a great stay. Best regards, Front Office Team

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and clean place. Staff are friendly and helpful.
Stayed 1 night in Mar 2023
Response from Divi on 17 Apr,2023
Dear Belinda, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service. Thank you & Best regards, DiviDuty Manager

8/10 Good

Charlie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, super hotel
Great location being on the creek and a short walk from the souks. Lovely views, great breakfast, very helpful staff. Lovely pool - BUT when entering our room there as always an intolerant smell which I think was coming from the drains, the hotel had fresheners plugged into the wall in the hallways. They also really need to Cory out the lighting system which is far too complicated - trying to be clever. I raised that with management pre-covid but still the same. Otherwise a great stay which I’ll repeat and hope they sort these two issues out.
Stayed 2 nights in Mar 2023
Response from Andie on 19 Apr,2023
Dear Mr./Ms. Warda, Thank you for your reviews and points of feedback during your stay. Hopefully we are able to welcome you here again to make it right. Kind regards, Andie VerrijthDuty Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded to better hotel
The hotel I reserved was overbooked so they put me in their sister hotel, the Al Seef Heritage Hotel Dubai, Curio Collection by Hilton, but I was still able to use all the facilities in the Canopy by Hilton Dubai Al Seef. The hotels were 5 mins away by buggy which you could request from the hotels.
Stayed 1 night in Mar 2023
Response from Divi on 17 Apr,2023
Dear Paul, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service. Thank you & Best regards, DiviDuty Manager

10/10 Excellent

Farid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever
Stayed 8 nights in Mar 2023
Response from Divi on 17 Apr,2023
Dear Farid, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service. Thank you & Best regards, DiviDuty Manager

8/10 Good

Vishnu Saran

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The overall experience was very good but the rooms are very cold and couldn’t control the temperature in the room because the valve in the central AC system was left fully open. Had to call the maintenance person to close the valve and make the temperature controller work.
Stayed 6 nights in Feb 2023
Response from salma/ Guest relations on 10 Mar,2023
Dear Vishnu, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service. We will share your feedback with the concerned department, and we will work on it. Thank you & Best regards,

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from salma on 4 Mar,2023
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to the hotel shortly.

8/10 Good

Abdallah, Amman

Stayed 1 night in Feb 2023
Response from Divi on 17 Apr,2023
Dear Abdallah, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service. Thank you & Best regards, DiviDuty Manager

6/10 Okay

Jacqueline

Liked: Cleanliness
Disliked: Staff & service, amenities
Most staff were friendly and professional but there were two staff members that were rude and dismissive to my questions. I wouldn’t stay again. The experience in Dubai was amazing but these two staff members were a disappointment. Maintenance had to fix the toilet and sink.
Stayed 1 night in Feb 2023
Response from Divi Chandran on 16 Feb,2023
Dear Jacqueline,Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We would like to know how we could have served you better to achieve a 5 out of 5.We are looking forward to welcoming you again. Thank you & Best regards Divi Duty Manager

10/10 Excellent

Alessio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, with excellent service, catering and facilities. I will definitely be back.
Stayed 3 nights in Feb 2023
Response from salma on 13 Feb,2023
Dear Alessio,Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We are happy that you enjoyed your stay with us.We are looking forward to welcoming you again.Best regards.Salma Boumsseli

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Room without a view
The staff were good on reception, the breakfast was good. The gym was ok as long as you can do all you need with a max of 20kg dumbbells and no free weight bar( just basic machines). You get a coffee machine but the pods weren’t replaced after the first time I used it. I was there 4 nights and they didn’t replace them once, even after I asked for replacements on multiple occasions. The worse thing about the whole stay was the rubbish view from the average room. I paid for a Premium King room and had a restricted view of a wall, when I phoned down to request a better view they said I didn’t request a city or creek view so I can’t have one. The photos of the room I booked had a view so if you book make sure you know what you’re getting as it’s too late when you’re there. I definitely wouldn’t stay there again.
Stayed 4 nights in Jan 2023
Response from salma on 7 Feb,2023
Dear Tim,Greetings from Canopy by Hilton Dubai Al Seef.Thank you for taking time to review us, and We sincerely apologize for the service shortfall during your stay with us that did not meet the expectations mentioned. We hope you will give us another opportunity to make it right and experience genuine Hilton hospitality. Thank you & Best regards Salma Boumsseli. Guest relations

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023
Response from salma/ Guest relations on 10 Mar,2023
Dear Janet,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Canopy by Hilton Al Seed soon.Kind Regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so nice with the best bed ever. The staff are so helpful and friendly. The rooms are comfy and well sized. The area around is lovely. It’s peaceful, but right on the creek with great walks. I’ll happily stay here again and wish I didn’t have to leave.
Stayed 7 nights in Jan 2023
Response from salma on 25 Jan,2023
Dear Mary, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service. Thank you & Best regards, Salma Boumsseli

10/10 Excellent

IRSHAD

Stayed 1 night in Jan 2023
Response from salma on 18 Jan,2023
Dear Irchad, thank you for choosing the Canopy by Hilton Al Seef and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit.Best regards,Salma Boumsseli

8/10 Good

Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around is really amazing .. the hotel is new and clean ..
Response from Andie on 15 Jan,2023
Dear Mr./Miss. Alabri, Thank you for your kind words! I will pass your message to the rest of the staff. Hopefully we are able to welcome you here again soon! Kind regards, Andie Verrijth - Front Office

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel near the airport with super breakfast and close to shops and restaurants.
Response from salma on 27 Dec,2022
Dear Sergio, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service We are looking forward to welcoming you again. Best regards Salma Boumsseli

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the stuff we met were friendly and helpful, looking to go the extra mile to make sure we had a good stay. Thanks!
Response from salma on 27 Dec,2022
Dear Steven, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service. Our greatest strength is our team members. They always try their best for the guest. Thank you & Best regards Salma Boumsseli

6/10 Okay

Uliana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities, but just not convenient in detail
- The rooms are very dark, the lights are dim. Couldn’t even do my makeup. - The corridor music is very loud and annoying, I could hear it all the time through the door - AC was set to some mode where it was always 18 in the room until I called for an engineer - USB outlets were turned off - As well as a fridge Why do I have to spend time figuring out how all that works, it should just work - Also it was impossible to sit in the rooftop restaurant after 11:30pm, since they start watering plants with fertilizers and the smell is horrible.
Stayed 8 nights in Nov 2022
Response from Divi Chandran on 11 Dec,2022
Dear Uliana, Greetings from Canopy by Hilton Dubai Al Seef. Thank you very much for taking the time to share your experience following your recent stay with us. We sincerely apologise for the service shortfall during your stay with us that did not meet the expectations mentioned. I have to reiterate that this is not the usual way we operate in this hotel. We take much pride in what we do and by not able to live up to expectations.We sincerely hope you will give us another opportunity to make it right and experience genuine Hilton hospitality.Thank you & Best regards Divi Duty Manager

6/10 Okay

Glen, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Nice walking along the creek. The room was bizarre. Lighting was strange and hard to control. No end tables beside the bed. Plugs and usb hidden in the headboard. Room was quiet and bed was comfortable.
Stayed 2 nights in Nov 2022
Response from Divi on 24 Nov,2022
Dear Glen,Greetings from Canopy by Hilton Dubai Al Seef.Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our property and our service.We are looking forward to welcoming you again.Thank you & Best regardsDivi Chandran

8/10 Good

Firuz

Stayed 2 nights in Oct 2022
Response from Laxmi on 10 Jan,2024
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to the hotel shortly.