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Reviews of Citymax Hotel Business Bay

4 out of 5
Citymax Hotel Business Bay
Al Khaleej Al Tejari 2 St, Dubai, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 27 reviews" "
Rating 8 - Good. 7 out of 27 reviews" "
Rating 6 - Okay. 0 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Santish, I just wanted to provide some feedback on my recent stay at CityMax Business Bay. Overall, I had a great experience at the hotel, with comfortable accommodations and friendly staff. However, I do have a small suggestion for improvement. As a British customer who enjoys a traditional cup of tea, I was disappointed to see that the room only had powdered milk available. Many British tea drinkers prefer to use fresh milk in their tea, as it provides a richer and creamier taste. I would recommend providing small cartons of fresh milk in the rooms for guests who prefer this option. I did, of course, ask for non powdered milk on no less than 3 occasions to 3 different people and they all said politely that it was not possible for me to have any. I hope you will consider this feedback for future guests, as it would greatly enhance the tea-drinking experience for British customers staying at CityMax Business Bay. Thank you for your attention to this matter.
Stayed 2 nights in Mar 2024

8/10 Good

Haidar, AMMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Tiffiney

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The management is rude Saniyah Shaikh. I called and she had terrible listening skills and when asked a question instead of answering she asked another question. The feont desk staff rude. I pay tourism fee by credit card. Even after the see a booking..the will harass over and over for 30 dirham fee as if im running away when im staying here. The front desk Egyptian guy. Constantly harassing for tourism fee even after it was paid. These people have no customer service skill. Im not sure of they are just rude or racist. Either way. I wont be back.

2/10 Terrible

Tiffiney

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The management is rude Saniyah and Egyptian guy front desk. I have booked three times...meaning i get three reviews..be smart people...be nice to eveyone..because your reviews matter. Have respect for your guest.

10/10 Excellent

Tony

Stayed 3 nights in Mar 2023

10/10 Excellent

hassan

Stayed 12 nights in Jul 2022

10/10 Excellent

Mohamed

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Jul 2022

10/10 Excellent

Najwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was nice
Stayed 1 night in Nov 2021
Response from Krishna Yadav on 8 Nov,2021
Dear Valued Guest, We are delighted and happy to know you enjoyed your stay at Citymax Business Bay and we met your expectation. we would like to thank you for rating us! Thank You, Krishna Yadav Front Office Manager

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 7 nights in Oct 2021
Response from Hotel Management on 18 Oct,2021
Dear Aida, We are happy to learn you enjoyed your stay with us, thank you for a wonderful rating. We look forward to welcoming you back! Thank You, Krishna Yadav Front Office Manager

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and helpful staff.
Stayed 2 nights in Oct 2021
Response from Krishna Yadav on 10 Oct,2021
Dear Aida, Good Afternoon, We are delighted to learn you had a wonderful stay with us, thank you for your kind rating looking forward to welcome you back at Citymax Hotel Business Bay. Thank You, Krishna Yadav Front Office Manager

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Citymax Hotel. Room was clean and staff very nice.
Stayed 4 nights in Sep 2021
Response from Hotel Management on 1 Oct,2021
Dear Valued Guest, We appreciate your valuable feedback and delighted to learn you enjoyed your time with us, looking forward to welcome you back at Citymax Hotel Business Bay! Thank You, Krishna Yadav Front Office Manager

8/10 Good

Mohd Hadzrul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Krishna Yadav on 24 Jun,2021
Dear Mr. Hadzrul, Greetings From Citymax Hotel Business Bay! We would like to thank you for your valuable rating, would like to welcome you back in near future, please do let us know, if we could do anything better on your next visit to make your stay more memorable. Thank You, Krishna Yadav Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd stay at the hotel Check in / check out are fast, hotel is clean, staff is friendly, location is convenient
Stayed 1 night in Apr 2021
Response from Krishna Yadav on 14 Apr,2021
Dear Valued Guest, Greetings from Citymax Hotel Business Bay! We are delighted to learn that you have been staying with us and we met your expectation, would like to thank you for your valuable and positive feedback. Looking forward to welcome you back in near future and provide exceptional service as we promise! Thank You, Krishna Yadav Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place, very good location. friendly staff. close to downtown
Stayed 5 nights in Mar 2021
Response from Krishna Yadav on 5 Apr,2021
Dear Valued Guest, Greetings from Citymax Hotel Business Bay! We would like to thank you for rating us and we are delighted to learn we managed to meet your expectation, we promise to deliver our exceptional customer service on your future stay with us, Looking forward to welcome you back. Thank You, Krishna Yadav Front Office Manager

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Mar 2021
Response from Krishna Yadav on 28 Mar,2021
Dear Valued Guest, Greetings From Citymax Hotel Business Bay! We appreciate and thank you for taking time to rate us. Please do let us know if we could have done something better to make your stay memorable. Thank You, Krishna Yadav Front Office Manager

10/10 Excellent

Kieran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2021
Response from Hotel Management on 24 Feb,2021
Dear Valued Guest, Good Afternoon, We appreciate your rating and we are delighted to know you enjoyed your stay with us, We look forward to welcome you back in near future. Thank You, Hotel Management

10/10 Excellent

SallAissatou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new Hotel with an amazing Staff. The service is outstanding. Delicious food from the room service. Rooms are very clean with comfortable bed. Rochelle from the reception was exceptional such a nice and sweet person. The Breakfast buffet is so good and Ernesto is the best he is so caring i always smile when i see him at the breakfast because i know he will take care of me well, he even offered a cup of coffee when i was leaving at 4 AM and took beautiful pictures of my husband and me. I travel a lot but Citymax is one of the best hotel to stay in Dubai
Stayed 1 night in Mar 2020

10/10 Excellent

GayeSerigne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is Amazing A brand new hotel with Great location near to the Dubai Mall, Dubai airport not far from Fold Souk !! My wife and i spent almost 7 days there we felt like we were home because of the helpful and friendly staff. The service is outstanding. I appreciate the level of cleanliness and hygiene on this Covid 19 period. The breakfast buffet was delicious with so many choices Ahad was so nice always taking care of us like everybody there. We also enjoyed the pool. Karim from the reception help a lot. We will definitely come back.
Stayed 6 nights in Mar 2020

10/10 Excellent

Yasuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応も良く、ホテルもダウンタウンにアクセスしやすいです。
Stayed 1 night in Dec 2023

10/10 Excellent

Amandine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Séjour bien passé. Hôtel bon rapport qualité/prix
Stayed 4 nights in Apr 2023

8/10 Good

alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room and well located
Stayed 4 nights in Mar 2023

4/10 Poor

marta

Travelled with family
Disliked: Cleanliness, staff & service
Camera sporca, biancheria da letto macchiata, non lo consiglio
Stayed 1 night in Nov 2022

8/10 Good

Johan

Stayed 1 night in Jun 2022

8/10 Good

Sema

Stayed 10 nights in May 2022

10/10 Excellent

Aurore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel parfait
Tout à été parfait de la réception. Lorsque le directeur nous a vu arriver avec notre fille en bas âge il a tout fait pour que l’on ait une chambre rapidement. Riki est adorable et professionnel. Le service est impeccable. Les règles sanitaires sont très respectées. La piscine est très propre.
Stayed 2 nights in Oct 2021
Response from Krishna Yadav on 1 Nov,2021
Dear Ms. Aurore Bontemps, We are delighted to read your feedback and happy to know you enjoyed your time with us and liked our service, its our responsibility towards our guest to ensure you are well taken care. We look forward to welcoming you back! Thank You, Krishna Yadav Front Office Manager