Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews of DoubleTree by Hilton Dubai Al Jadaf

4 out of 5
DoubleTree by Hilton Dubai Al Jadaf
Plot 3261450 - Al Jadaf, Dubai, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 210 out of 362 reviews" "
Rating 8 - Good. 98 out of 362 reviews" "
Rating 6 - Okay. 32 out of 362 reviews" "
Rating 4 - Poor. 11 out of 362 reviews" "
Rating 2 - Terrible. 11 out of 362 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dahir

In general the staff were very welcoming and friendly, service was great in my view
Stayed 2 nights in Apr 2024

2/10 Terrible

KELLY ROSE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff where very rude and made my stay in this country very upsetting
Stayed 2 nights in Mar 2024
Response from The Management on 27 Mar,2024
Thank you for sharing your feedback with us. Your input is highly valuable as we continually strive to enhance our guest experience.We genuinely regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we take your comments seriously and are committed to taking the necessary steps to address them and improve our offerings.We appreciate your candid feedback and sincerely hope for the opportunity to provide you with a more satisfying experience on your next visit.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

6/10 Okay

selim, Westwood

Stayed 6 nights in Mar 2024
Response from The Management on 16 Apr,2024
Dear Guest, Thank you for sharing your feedback with us. Your input is highly valuable as we continually strive to enhance our guest experience.We genuinely regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we take your comments seriously and are committed to taking the necessary steps to address them and improve our offerings.We appreciate your candid feedback and sincerely hope for the opportunity to provide you with a more satisfying experience on your next visit.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

10/10 Excellent

Shailesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property provided what it promised. My previous experience in Dubai with Four star accommodation was worst and that's why comparing the DoubleTree by Hilton was excellent.
Stayed 1 night in Feb 2024
Response from The Management on 5 Mar,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

6/10 Okay

Jacqueline

Liked: Staff & service
The staff were super helpful, our room had a BO smell through it. It was quite a distance out and not a lot around the property
Response from The Management on 27 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
😀
Stayed 4 nights in Feb 2024
Response from The Management on 27 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

6/10 Okay

James

Travelled with family
Liked: Staff & service
the house keeping is always delayed
Stayed 7 nights in Feb 2024
Response from DoubleTree by Hilton Dubai Al Jadaf on 19 Feb,2024
Dear Guest, Thank you for sharing your feedback with us. Your input is highly valuable as we continually strive to enhance our guest experience.We genuinely regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we take your comments seriously and are committed to taking the necessary steps to address them and improve our offerings.We appreciate your candid feedback and sincerely hope for the opportunity to provide you with a more satisfying experience on your next visit.

10/10 Excellent

Madeline, Hagatna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well needed rest
Stayed 1 night in Dec 2023
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 19 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,

8/10 Good

Emma

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good. The staff were very helpful and friendly.
Stayed 2 nights in Feb 2024
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

8/10 Good

Parwej, Bexhill

Travelled with group
Liked: Cleanliness, staff & service
Shower was not very good.
Stayed 1 night in Jan 2024
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

6/10 Okay

Akhilkumar

Travelled with family
Disliked: Amenities
Stayed 9 nights in Dec 2023
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest, Thank you for sharing your feedback with us. Your input is highly valuable as we continually strive to enhance our guest experience.We genuinely regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we take your comments seriously and are committed to taking the necessary steps to address them and improve our offerings.We appreciate your candid feedback and sincerely hope for the opportunity to provide you with a more satisfying experience on your next visit.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

10/10 Excellent

Maher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

10/10 Excellent

Najia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

6/10 Okay

Amit

Stayed 6 nights in Dec 2023
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest, Thank you for sharing your feedback with us. Your input is highly valuable as we continually strive to enhance our guest experience.We genuinely regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we take your comments seriously and are committed to taking the necessary steps to address them and improve our offerings.We appreciate your candid feedback and sincerely hope for the opportunity to provide you with a more satisfying experience on your next visit.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf

10/10 Excellent

Mohammad, FLUSHING

Travelled with family
Liked: Amenities
Great location
Stayed 3 nights in Nov 2023
Response from Anish on 17 Nov,2023
Dear Mohammad,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsReservations

10/10 Excellent

Dheeraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the point of check-in and throughout the stay. All staff are very helpful and courteous. A particular shout out to Joyner at reception and Ratana at the spa.
Stayed 5 nights in Oct 2023
Response from Anish Khosla on 3 Nov,2023
Dear Dheeraj,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon![Manager name contact number]

8/10 Good

Dheeraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and great service
Stayed 6 nights in Oct 2023
Response from Reservations on 3 Nov,2023
Dear Dheeraj,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regards

6/10 Okay

Latrell

Stayed 5 nights in Oct 2023
Response from Anish on 17 Nov,2023
Dear Latrell,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsReservations

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Anish Khosla on 18 Sept,2023
Dear Ivan,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsReservations

6/10 Okay

Ashish

Ok
Stayed 1 night in Sep 2023
Response from Reservations on 3 Nov,2023
Dear Ashish,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your visit/experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.We’re using your feedback to make some important changes:I’m pleased we were able to make things better and I hope we see you again soon.Kind regardsReservations

6/10 Okay

Ashish

Stayed 1 night in Sep 2023
Response from Anish Khosla on 18 Sept,2023
Dear Ashish,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your visit/experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.We’re using your feedback to make some important changes:[Specific yet concise list of changes]I’m pleased we were able to make things better and I hope we see you again soon.Kind Regards,Reservations Team Doubletree by Hilton Dubai Al Jadaf

10/10 Excellent

Hamit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Anish Khosla on 14 Sept,2023
Dear HamitWe’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!

8/10 Good

Bindu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great & prompt service. It was a pleasant experience. Staff is very friendly and helpful. Definitely recommend this place.
Stayed 3 nights in Aug 2023
Response from Anish on 4 Sept,2023
Dear BinduWe’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsReservations

10/10 Excellent

Ramesh

Stayed 2 nights in Aug 2023
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 10 Oct,2023
Dear Ramesh,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,

8/10 Good

Ashish

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Anish Khosla on 29 Aug,2023
Dear Ashish,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsAnish

10/10 Excellent

Benny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good stay
Stayed 1 night in Aug 2023
Response from Anish Khosla on 29 Aug,2023
Dear Benny,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsAnish

8/10 Good

Ashish

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Anish Khosla on 20 Aug,2023
Dear Ashish,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
mil
Stayed 2 nights in Jul 2023
Response from Anish Khosla on 12 Aug,2023
Dear Ashish,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing customers like you.We hope to see you again soon!Kind regardsReservations

8/10 Good

Ashish

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2023
Response from Amanda on 26 Jul,2023
Dear Ashish, We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing Guests like you. We hope to see you again soon! Kind regards, Reservations Team DoubleTree by Hilton Dubai Al Jadaf

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Amanda on 26 Jul,2023
Dear Mr. Siddharth, Greetings from DoubleTree by Hilton Dubai – Al Jadaf! We would like to thank you for choosing us as your preferred accommodation choice and taking the time to share your experience. We are so thrilled to hear you had enjoyed your stay and we look forward to seeing you again in the near future. Thank you! Best regards, Reservations Team Doubletree by Hilton Dubai Al Jadaf

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks a lot
Stayed 3 nights in Apr 2023
Response from Amanda on 2 Jul,2023
Dear Mr. Khalid,Greetings from DoubleTree by Hilton Dubai – Al Jadaf!We would like to thank you for choosing us as your preferred accommodation choice and taking the time to share your experience. We are so thrilled to hear you had enjoyed your stay and we look forward to seeing you again in the near future.Thank you!Best regards,Reservations Team Doubletree by Hilton Dubai Al Jadaf

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice property.
Stayed 1 night in May 2023
Response from Anish Khosla on 17 May,2023
Dear Daniel,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing customers like you.We hope to see you again soon!

8/10 Good

Fatima

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Over all expereinxe was good, can find the same price hotels with better views however.
Stayed 1 night in May 2023
Response from Anish Khosla on 15 May,2023
Dear Fatima,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Business trip
It was ok, service and food good. Room was a bit worn, no view.
Stayed 4 nights in Apr 2023
Response from Anish Khosla on 25 Apr,2023
Dear Anonymous ,Thank you for your balanced and fair review. I appreciate the time you took to evaluate our products/services. I also want to thank you for your criticisms. You’ve shared important details with us that I think we missed previously.Please let me know if you have any additional feedback or concerns. We welcome any additional information that helps us to improve.Warm regards,

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, would definitely stay again. Clean and pleasant stay. Amazing cookie too.
Stayed 1 night in Apr 2023
Response from Anish Khosla on 9 Apr,2023
Dear Omar ,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!

8/10 Good

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel in Al Jadaf
Decent enough hotel in Al Jadaf; the surrounding area is bit sparse. Good value.
Stayed 1 night in Mar 2023
Response from Anish Khosla on 7 Mar,2023
Dear S,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!

8/10 Good

madhusudan m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could not get a D/bed, and nice facing high floor Room Overall our stay was ok, but no paved roads from hotel to Metro (dusty). Hotel has very good staff - Congrats.
Stayed 9 nights in Feb 2023
Response from Anish Khosla on 1 Mar,2023
Dear Madhusudan,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsAnish KhoslaAssistant Reservations ManagerDoubleTree By Hilton Dubai Al Jadaf

8/10 Good

Nicolae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was OK,but is one new Dubai zone with problems for transport and acces street
Stayed 2 nights in Feb 2023
Response from Anish Khosla on 9 Feb,2023
Dear NicolaeWe’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Anish Khosla on 9 Feb,2023
Dear Ivan,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Anish Khosla on 3 Feb,2023
Dear Ivan,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!

6/10 Okay

Luwam

The room had a smell
Stayed 3 nights in Jan 2023
Response from Amanda on 26 Jan,2023
Dear Luwam, Warm Greetings from Doubletree by Hilton Dubai Al Jadaf!Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your visit/experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We’re using your feedback to make some important changes: I hope we see you again soon. Kind regards, Reservations Team DoubleTree by Hilton Dubai Al Jadaf

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Amanda on 25 Jan,2023
Dear Valued Guest,Greetings from DoubleTree by Hilton Dubai – Al Jadaf!We would like to thank you for choosing us as your preferred accommodation choice and taking the time to share your experience. We are so thrilled to hear you had enjoyed your stay and we look forward to seeing you again in the near future.Thank you!Best regards,Reservations Team Doubletree by Hilton Dubai Al Jadaf

8/10 Good

Jimmy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Anish Khosla on 8 Jan,2023
Dear JimmyWe’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!

10/10 Excellent

Garland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a great price!
Response from Anish Khosla on 8 Jan,2023
Dear Garland,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!

10/10 Excellent

Socorro

8/10 Good

Nitin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay here for a week. The breakfast was very good with lots of options. Staff was very friendly especially Dilhara at the restaurant. The property was clean and was centrally located in Dubai.
Stayed 9 nights in Nov 2022
Response from Anish Khosla on 26 Nov,2022
Wow Nitin! It sounds like you had a great time with us.Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences.I’m glad we were able to meet your expectations!Best,Anish KhoslaAssistant Reservations ManagerDoubleTree By Hilton Dubai Al Jadaf

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Good house keeping. Friendly environment.
Stayed 6 nights in Nov 2022
Response from Anish Khosla on 25 Nov,2022
Dear Shabana,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsAnish KhoslaAssistant Reservations ManagerDoubleTree BY Hilton Dubai Al Jadaf

10/10 Excellent

Rolands

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from Anish Khosla on 25 Nov,2022
Wow Rolands! It sounds like you had a great time with us.Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.I’m glad we were able to meet your expectations!Best,Anish KhoslaAssistant Reservations ManagerDoubleTree By Hilton Dubai Al Jadaf

10/10 Excellent

Iuliia

10/10 Excellent

Wilber, WEST NEW YORK

Stayed 6 nights in Oct 2022