All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 210 out of 362 reviews" "
10 - Excellent
210
Rating 8 - Good. 98 out of 362 reviews" "
8 - Good
98
Rating 6 - Okay. 32 out of 362 reviews" "
6 - Okay
32
Rating 4 - Poor. 11 out of 362 reviews" "
4 - Poor
11
Rating 2 - Terrible. 11 out of 362 reviews" "
2 - Terrible
11
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Dahir
22 Apr,2024
In general the staff were very welcoming and friendly, service was great in my view
The staff where very rude and made my stay in this country very upsetting
KELLY ROSE
Stayed 2 nights in Mar 2024
Response from The Management on 27 Mar,2024
Thank you for sharing your feedback with us. Your input is highly valuable as we continually strive to enhance our guest experience.We genuinely regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we take your comments seriously and are committed to taking the necessary steps to address them and improve our offerings.We appreciate your candid feedback and sincerely hope for the opportunity to provide you with a more satisfying experience on your next visit.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
6/10 Okay
selim, Westwood
24 Mar,2024
selim
Stayed 6 nights in Mar 2024
Response from The Management on 16 Apr,2024
Dear Guest, Thank you for sharing your feedback with us. Your input is highly valuable as we continually strive to enhance our guest experience.We genuinely regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we take your comments seriously and are committed to taking the necessary steps to address them and improve our offerings.We appreciate your candid feedback and sincerely hope for the opportunity to provide you with a more satisfying experience on your next visit.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
the property provided what it promised. My previous experience in Dubai with Four star accommodation was worst and that's why comparing the DoubleTree by Hilton was excellent.
Shailesh
Stayed 1 night in Feb 2024
Response from The Management on 5 Mar,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
6/10 Okay
Jacqueline
26 Feb,2024
Liked: Staff & service
The staff were super helpful, our room had a BO smell through it. It was quite a distance out and not a lot around the property
Jacqueline
Response from The Management on 27 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
6/10 Okay
James
Travelled with family
16 Feb,2024
Liked: Staff & service
the house keeping is always delayed
James
Stayed 7 nights in Feb 2024
Response from DoubleTree by Hilton Dubai Al Jadaf on 19 Feb,2024
Dear Guest, Thank you for sharing your feedback with us. Your input is highly valuable as we continually strive to enhance our guest experience.We genuinely regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we take your comments seriously and are committed to taking the necessary steps to address them and improve our offerings.We appreciate your candid feedback and sincerely hope for the opportunity to provide you with a more satisfying experience on your next visit.
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 19 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,
The hotel was good. The staff were very helpful and friendly.
Emma
Stayed 2 nights in Feb 2024
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
8/10 Good
Parwej, Bexhill
Travelled with group
2 Feb,2024
Liked: Cleanliness, staff & service
Shower was not very good.
Parwej
Stayed 1 night in Jan 2024
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
6/10 Okay
Akhilkumar
Travelled with family
11 Jan,2024
Disliked: Amenities
Akhilkumar
Stayed 9 nights in Dec 2023
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest, Thank you for sharing your feedback with us. Your input is highly valuable as we continually strive to enhance our guest experience.We genuinely regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we take your comments seriously and are committed to taking the necessary steps to address them and improve our offerings.We appreciate your candid feedback and sincerely hope for the opportunity to provide you with a more satisfying experience on your next visit.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
6/10 Okay
Amit
17 Dec,2023
Amit
Stayed 6 nights in Dec 2023
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 16 Feb,2024
Dear Guest, Thank you for sharing your feedback with us. Your input is highly valuable as we continually strive to enhance our guest experience.We genuinely regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we take your comments seriously and are committed to taking the necessary steps to address them and improve our offerings.We appreciate your candid feedback and sincerely hope for the opportunity to provide you with a more satisfying experience on your next visit.Warm Regards,The Management DoubleTree by Hilton Dubai Al Jadaf
10/10 Excellent
Mohammad, FLUSHING
Travelled with family
11 Nov,2023
Liked: Amenities
Great location
Mohammad
Stayed 3 nights in Nov 2023
Response from Anish on 17 Nov,2023
Dear Mohammad,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsReservations
Excellent service from the point of check-in and throughout the stay. All staff are very helpful and courteous. A particular shout out to Joyner at reception and Ratana at the spa.
Dheeraj
Stayed 5 nights in Oct 2023
Response from Anish Khosla on 3 Nov,2023
Dear Dheeraj,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon![Manager name contact number]
Dear Dheeraj,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regards
6/10 Okay
Latrell
16 Oct,2023
Latrell
Stayed 5 nights in Oct 2023
Response from Anish on 17 Nov,2023
Dear Latrell,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsReservations
Dear Ivan,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsReservations
6/10 Okay
Ashish
16 Sept,2023
Ok
Ashish
Stayed 1 night in Sep 2023
Response from Reservations on 3 Nov,2023
Dear Ashish,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your visit/experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.We’re using your feedback to make some important changes:I’m pleased we were able to make things better and I hope we see you again soon.Kind regardsReservations
6/10 Okay
Ashish
15 Sept,2023
Ashish
Stayed 1 night in Sep 2023
Response from Anish Khosla on 18 Sept,2023
Dear Ashish,Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your visit/experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.We’re using your feedback to make some important changes:[Specific yet concise list of changes]I’m pleased we were able to make things better and I hope we see you again soon.Kind Regards,Reservations Team Doubletree by Hilton Dubai Al Jadaf
Dear HamitWe’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!
Great & prompt service. It was a pleasant experience. Staff
is very friendly and helpful. Definitely recommend this place.
Bindu
Stayed 3 nights in Aug 2023
Response from Anish on 4 Sept,2023
Dear BinduWe’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsReservations
10/10 Excellent
Ramesh
1 Sept,2023
Ramesh
Stayed 2 nights in Aug 2023
Response from The Management | DoubleTree by Hilton Dubai Al Jad on 10 Oct,2023
Dear Ramesh,Thank you so much for your kind rating and review. We are grateful that you enjoyed your stay with us.We strive hard to ensure all our guests can have a memorable stay and we are glad you experienced the same.We will convey your regards to the team and we hope you will give us a chance to welcome you again.Warm Regards,
8/10 Good
Ashish
27 Aug,2023
Liked: Cleanliness
Ashish
Stayed 1 night in Aug 2023
Response from Anish Khosla on 29 Aug,2023
Dear Ashish,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsAnish
Dear Benny,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsAnish
8/10 Good
Ashish
18 Aug,2023
Liked: Cleanliness
Ashish
Stayed 3 nights in Aug 2023
Response from Anish Khosla on 20 Aug,2023
Dear Ashish,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!
Dear Ashish,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing customers like you.We hope to see you again soon!Kind regardsReservations
Dear Ashish, We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing Guests like you. We hope to see you again soon! Kind regards, Reservations Team DoubleTree by Hilton Dubai Al Jadaf
Dear Mr. Siddharth, Greetings from DoubleTree by Hilton Dubai – Al Jadaf! We would like to thank you for choosing us as your preferred accommodation choice and taking the time to share your experience. We are so thrilled to hear you had enjoyed your stay and we look forward to seeing you again in the near future. Thank you! Best regards, Reservations Team Doubletree by Hilton Dubai Al Jadaf
Dear Mr. Khalid,Greetings from DoubleTree by Hilton Dubai – Al Jadaf!We would like to thank you for choosing us as your preferred accommodation choice and taking the time to share your experience. We are so thrilled to hear you had enjoyed your stay and we look forward to seeing you again in the near future.Thank you!Best regards,Reservations Team Doubletree by Hilton Dubai Al Jadaf
Dear Daniel,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing customers like you.We hope to see you again soon!
Over all expereinxe was good, can find the same price hotels with better views however.
Fatima
Stayed 1 night in May 2023
Response from Anish Khosla on 15 May,2023
Dear Fatima,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!
6/10 Okay
Verified traveller
Business traveller
25 Apr,2023
Liked: Cleanliness, staff & service
Business trip
It was ok, service and food good. Room was a bit worn, no view.
Verified traveller
Stayed 4 nights in Apr 2023
Response from Anish Khosla on 25 Apr,2023
Dear Anonymous ,Thank you for your balanced and fair review. I appreciate the time you took to evaluate our products/services. I also want to thank you for your criticisms. You’ve shared important details with us that I think we missed previously.Please let me know if you have any additional feedback or concerns. We welcome any additional information that helps us to improve.Warm regards,
Really nice place, would definitely stay again. Clean and pleasant stay. Amazing cookie too.
Omar
Stayed 1 night in Apr 2023
Response from Anish Khosla on 9 Apr,2023
Dear Omar ,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!
Could not get a D/bed, and nice facing high floor Room
Overall our stay was ok, but no paved roads from
hotel to Metro (dusty). Hotel has very good staff - Congrats.
madhusudan m
Stayed 9 nights in Feb 2023
Response from Anish Khosla on 1 Mar,2023
Dear Madhusudan,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsAnish KhoslaAssistant Reservations ManagerDoubleTree By Hilton Dubai Al Jadaf
All was OK,but is one new Dubai zone with problems for transport and acces street
Nicolae
Stayed 2 nights in Feb 2023
Response from Anish Khosla on 9 Feb,2023
Dear NicolaeWe’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!
Dear Ivan,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!
Dear Ivan,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!
6/10 Okay
Luwam
25 Jan,2023
The room had a smell
Luwam
Stayed 3 nights in Jan 2023
Response from Amanda on 26 Jan,2023
Dear Luwam, Warm Greetings from Doubletree by Hilton Dubai Al Jadaf!Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your visit/experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We’re using your feedback to make some important changes: I hope we see you again soon. Kind regards, Reservations Team DoubleTree by Hilton Dubai Al Jadaf
Dear Valued Guest,Greetings from DoubleTree by Hilton Dubai – Al Jadaf!We would like to thank you for choosing us as your preferred accommodation choice and taking the time to share your experience. We are so thrilled to hear you had enjoyed your stay and we look forward to seeing you again in the near future.Thank you!Best regards,Reservations Team Doubletree by Hilton Dubai Al Jadaf
Dear JimmyWe’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!
Dear Garland,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!
We had a pleasant stay here for a week. The breakfast was very good with lots of options. Staff was very friendly especially Dilhara at the restaurant. The property was clean and was centrally located in Dubai.
Nitin
Stayed 9 nights in Nov 2022
Response from Anish Khosla on 26 Nov,2022
Wow Nitin! It sounds like you had a great time with us.Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences.I’m glad we were able to meet your expectations!Best,Anish KhoslaAssistant Reservations ManagerDoubleTree By Hilton Dubai Al Jadaf
Excellent service.
Good house keeping.
Friendly environment.
Shabana
Stayed 6 nights in Nov 2022
Response from Anish Khosla on 25 Nov,2022
Dear Shabana,We’re happy you had a fantastic time with us!Thanks for your trust, we’re thankful for amazing Guests like you.We hope to see you again soon!Kind regardsAnish KhoslaAssistant Reservations ManagerDoubleTree BY Hilton Dubai Al Jadaf
Wow Rolands! It sounds like you had a great time with us.Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.I’m glad we were able to meet your expectations!Best,Anish KhoslaAssistant Reservations ManagerDoubleTree By Hilton Dubai Al Jadaf