Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Reviews of Four Points by Sheraton Production City, Dubai

4 out of 5
Four Points by Sheraton Production City, Dubai
Plot No. IMPZ.B.018 and B.019, Building 26 & 27 Dubai Production City, Dubai, Dubai

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 32 reviews" "
Rating 8 - Good. 8 out of 32 reviews" "
Rating 6 - Okay. 0 out of 32 reviews" "
Rating 4 - Poor. 4 out of 32 reviews" "
Rating 2 - Terrible. 4 out of 32 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful.
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton Production City Dubai on 30 Dec,2023
Dear Michael,Thank you for sharing your review. It was a pleasure to have you as our guest at Four Points by Sheraton Production City, Dubai and we are really happy to hear that you had an enjoyable stay with us particularly with the service experienced. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City, Dubai

4/10 Poor

Vinod

Stayed 3 nights in Nov 2023
Response from Four Points by Sheraton Production City, Dubai on 7 Nov,2023
Dear Vinod,Thank you for sharing your review. It was a pleasure to have you as our guest at Four Points by Sheraton Production City, Dubai and we are really happy to hear that you had an enjoyable stay with us. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City, Dubai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience overall
Stayed 13 nights in Sep 2023
Response from Four Points by Sheraton Production City, Dubai on 11 Oct,2023
Dear Valued Guest,Thank you for sharing your review. It was a pleasure to have you as our guest at Four Points by Sheraton Production City, Dubai and we are really happy to hear that you had an enjoyable stay with us. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City, Dubai

10/10 Excellent

Ehab, Mississauga

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at a hotel and had a fantastic experience! The staff were incredibly friendly and helpful, always going out of their way to ensure that I had everything I needed. The room itself was clean and comfortable, with plenty of space to relax and unwind after a long day of sightseeing. The location was also great, with easy access to all of the attractions and amenities that the area has to offer. Overall, I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay.
Stayed 1 night in Apr 2023
Response from Four Points By Sheraton Production City Dubai on 16 May,2023
Dear Ehab,Thank you for sharing your review. It was a pleasure to have you as our guest at Four Points by Sheraton Production City, Dubai and we are really happy to hear that you had an enjoyable stay with us particularly with the service experienced. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City, Dubai

8/10 Good

Satpal

Stayed 9 nights in Feb 2023
Response from Four Points by Sheraton Production City, Dubai on 26 Mar,2023
Dear Satpal,Thank you for taking your time to complete our survey. Our team strives for delivery of exceptional guest experiences and we have found that you have rated your stay "8", I am curious to know if there were any elements of your visit we could have enhanced, your valuable feedback will help us identify areas of opportunity for us to improve the guest experience. We look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City, Dubai

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Four Points by Sheraton Production City, Dubai on 22 Mar,2023
Dear Patrick,Thank you for sharing your review. It was a pleasure to have you as our guest at Four Points by Sheraton Production City, Dubai and we are really happy to hear that you had an enjoyable stay with us particularly with the service experienced. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City, Dubai

4/10 Poor

Sewken

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Feb 2023
Response from Four Points by Sheraton Production City, Dubai on 22 Mar,2023
Dear Sewken,Thank you for taking the time to fill out our guest satisfaction survey. I would like to sincerely apologize for any inconvenience during your stay. I will certainly review all standards with my team. However, if you could take a few moments of your time to highlight areas in particular that you found lacking I would be very grateful and certainly use them as a tool to improve.Best Regards,Four Points by Sheraton Production City, Dubai

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Greet location. Staff are hard at work to provide good service.
Stayed 4 nights in Feb 2023
Response from Four Points by Sheraton Production City, Dubai on 25 Feb,2023
Dear Valued Guest,Thank you for sharing your review. It was a pleasure to have you as our guest at Four Points by Sheraton Production City, Dubai and we are really happy to hear that you had an enjoyable stay with us particularly with the service experienced. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City, Dubai

2/10 Terrible

Lamia

Disliked: Staff & service
Stayed 3 nights in Feb 2023
Response from Four Points by Sheraton Production City on 16 Mar,2023
Dear Lamia,Thank you for taking the time to fill our survey. I would like to sincerely apologize that you were not satisfied on your recent stay at our property.However, if you could take a few moments of your time to highlight areas in particular that you found lacking I would be very grateful and certainly use them as a tool to improve.Best Regards,Four Points by Sheraton Production City

8/10 Good

Ruslan

Stayed 2 nights in Feb 2023
Response from Four Points by Sheraton Production City Dubai on 13 Mar,2023
Dear Ruslan,Thank you for taking time to rate your previous stay with us.We wish to be of service in the future.Best Regards,Four Points by Sheraton Production City Dubai

4/10 Poor

Michael

Disliked: Staff & service
I arrived at 2:30 AM. I had just traveled 8000 miles, and just wanted a soft drink. I was told that the restaurant was closed and I should walk to the gas station next door. Not a good start. My room faced the building next door, I had reserved a city view. I contacted the manager the next morning. They told me the room was not available until my third day at the hotel. When I wanted to move, they said they would contact me, and I had to call them two hours later. Had no sense of urgency. This hotel is in a construction zone. Spend a little more money and stay in a more attractive area.
Stayed 5 nights in Feb 2023
Response from Nimesh Sharma on 16 Feb,2023
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team along with action & note was taken during your stay, to ensure the necessary guidelines are in place and reviewed to prevent such issue from occurring in the future. Please give us another chance to make amends and we will ensure you will have comfortable & memorable stay with us. I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Four Points by Sheraton Production City, Dubai, UAE

10/10 Excellent

Dyllan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable. Excellent breakfast, great fitness area and pool.
Stayed 13 nights in Jan 2023
Response from Four Points By Sheraton Production City Dubai on 27 Jan,2023
Dear Dyllan,Thank you for taking the time to share your feedback.We are pleased to read that you enjoyed your stay with us.It is our goal to consistently provide superior service and accommodation at our hotel and your comments are important.Looking forward to welcome you back!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2023
Response from Four Points By Sheraton Production City Dubai on 21 Jan,2023
Hi Mr. Daniel,Thank you for taking your time to review our hotel. We hope to serve you again in the future.Best Regards,Four Points By Sheraton Production City Dubai

8/10 Good

DHARI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, large rooms, the only thing I didn’t like the location, little far from the attractions and nothing around.
Response from Nimesh on 10 Jan,2023
Dear Dhari,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards,Nimesh SharmaFront Office Duty Manager,Four Points by Sheraton Production City, Dubai, UAE

10/10 Excellent

Muhammad Atif

10/10 Excellent

Koka

8/10 Good

joseph

Stayed 8 nights in Nov 2022

8/10 Good

Lorena

Stayed 4 nights in Nov 2022

2/10 Terrible

Anatolii

10/10 Excellent

Emad

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No rooftop terrace in the evening.
Stayed 12 nights in Apr 2024
Response from Four Points by Sheraton Production City, Dubai on 3 May,2024
Dear Mr. Andreas,Thank you for your time to share your feedback from your recent stay at Four Points by Sheraton Production City Dubai Hotel however we have our roof top High Five Bar and Lounge in one of our building. We apologize if this information was not cascaded and hoping to welcome you back at our hotel for better experience.Sincerely Yours,Four Points by Sheraton Production City, Dubai

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel attentif et souriant . Petit déjeuner très bien super séjour !
Stayed 9 nights in Feb 2024
Response from Four Points by Sheraton Production City Dubai on 27 Feb,2024
Dear Nadia,Thank you for sharing your review. It was a pleasure to have you as our guest at Four Points by Sheraton Production City, Dubai and we are really happy to hear that you had an enjoyable stay with us particularly with the service experienced. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City, Dubai

8/10 Good

Malene Rohde Lang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Super hotel - value for money. Meget venligt og hjælpsomt personale. Selv om morgenmads buffeten var udemærket, havde det klædt stedet at servere frisk juice i stedet for det meget syntetiske.
Stayed 5 nights in Dec 2023
Response from Four Points by Sheraton Production City, Dubai on 6 Jan,2024
Dear Malene Rohde,Thank you for sharing your review. It was a pleasure to have you as our guest at Four Points by Sheraton Production City Dubai and we are really happy to hear that you had an enjoyable stay with us.Your feedback about the breakfast and fresh juice is well accepted and shared with relevant department heads hence we hope this does not deter you from visiting us again.We look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City Dubai

10/10 Excellent

Merve Seda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goed
Stayed 9 nights in Nov 2023
Response from Four Points by Sheraton Production City Dubai on 28 Nov,2023
Dear Merve Seda,Thank you for sharing your review. It was a pleasure to have you as our guest at Four Points by Sheraton Production City, Dubai and we are really happy to hear that you had an enjoyable stay with us particularly with the service experienced. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City, Dubai

10/10 Excellent

temime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 5 nights in Oct 2023
Response from Four Points by Sheraton Production City, Dubai on 8 Nov,2023
Dear Temime,Thank you for sharing your review. It was a pleasure to have you as our guest at Four Points by Sheraton Production City, Dubai and we are really happy to hear that you had an enjoyable stay with us. Your feedback is greatly valued and we look forward to welcoming you back again in the near future. Best Regards,Four Points by Sheraton Production City, Dubai

10/10 Excellent

Samir

Stayed 4 nights in May 2023
Response from Four Points by Sheraton Production City, Dubai on 30 May,2023
Dear Samir,Thank you for staying at Four Points by Sheraton Production City, Dubai and we hope you reached your destination safely.We appreciate your time and effort in taking our survey. We hope to welcome you back at our property.Best Regards,Four Points by Sheraton Production City, Dubai

2/10 Terrible

Oksana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sehr sehr schmutzig, ungeschultes Personal, das Hotel überhaupt nicht zu empfehlen
Stayed 9 nights in Mar 2023

2/10 Terrible

TAKASHI

Travelled with group
Disliked: Staff & service, room comfort
Do not stay in this hotel
There had been so loud sound and noise from the lounge on the 5th floor until 3:00 am. I stayed on the 4th floor and I could not sleep at all. I called reception to change the room or do something about it, but they didn't do anything. It was an awful experience.
Stayed 1 night in Jan 2023
Response from Four Points by Sheraton Production City Dubai on 22 Jan,2023
Dear Mr. Takashi,We greatly appreciate your time and effort in sharing your feedback on your previous stay with us. It is with sincere regret to learn about your disappointment while within our care. We have alerted the relevant department heads regarding your concern; rest assured that we are taking appropriate actions in response to this matter so as to avoid any inconvenience of this kind to our valued guests in the future. We hope that this will not deter you from coming back as we are committed to show you that your recent unfortunate experience is not our brand standard. Once again thank you for staying with us and looking forward to welcome and be of better service to you here at Four Points by Sheraton Production City Dubai.Best Regards,Four Points by Sheraton Production City Dubai Team

10/10 Excellent

MIGUEL ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precio calidad cumplió con las espectativas
Response from Nimesh on 10 Jan,2023
Dear Miguel,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards,Nimesh SharmaFront Office Duty Manager,Four Points by Sheraton Production City, Dubai, UAE

10/10 Excellent

Luis Enrique

8/10 Good

LEONARDO FABRICIO