Outdoor pool, pool umbrellas, pool loungers
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Reviews of Gateway Hotel

3 out of 5
Gateway Hotel
Al Souqe Al Kabeer, Khalid Bin Al Waleed, Dubai

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 102 reviews" "
Rating 8 - Good. 44 out of 102 reviews" "
Rating 6 - Okay. 21 out of 102 reviews" "
Rating 4 - Poor. 5 out of 102 reviews" "
Rating 2 - Terrible. 2 out of 102 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

sanjay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near shopping area
Stayed 8 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Sulejman

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2019

6/10 Okay

Shaheen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
One of our room thermostat not working despite 2 hotel attempts. It was freezing cold the whole time. The other room, got king size bed despite reserving twin beds and insisting on it at front desk. Finally after 30 min of wait, they changed the room to twin beds.
Stayed 2 nights in Nov 2019

10/10 Excellent

Bruce I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Enjoyed our stay at the Gateway Hotel. the location (old town) was perfect for our holiday, with easy access to the Metro.The room was was nice and clean.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2019

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but area not inviting
A great hotel with friendly and helpful staff. However, the area was not very pleasant and was quite dirty surrounded by electrical stores and take away shops. The hotel was clean and bed was comfortable with a nice breakfast buffet.
Stayed 3 nights in Sep 2019

8/10 Good

Raghu

Liked: Cleanliness, room comfort
No bells and whistles, budget hotel
Great location and accessibility, but Customer service and food options could be improved. Very few vegetarian options in breakfast spread. In fact their quality of breakfast has gone down since my earlier visit to this hotel in 2017.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2019

6/10 Okay

Denise

Liked: Room comfort
Internet very slow. Had to ring if there was a problem. Organised shuttle to airport in the morning only to be told later it was booked out. They did organise it with a driver an hour later.
Stayed 1 night in May 2019

8/10 Good

A.Traveller

Travelled with group
Liked: Cleanliness, staff & service
I loved the staff, they couldn't have been nicer or more helpful! I didn't like that we had been promised twin beds, but didn't get them.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very kind when Granddaughter became ill.They provided her with a special fruit plate. So kind. The only negative comment would be that the shower water could have been warmer.
Stayed 7 nights in Mar 2019

8/10 Good

asha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
It was a good stay
Stayed 4 nights in Feb 2019

8/10 Good

Subhajyoti

Liked: Staff & service, room comfort
A gem in the heart of old dubai
Located in the heart of But Dubai/Old Dubai this hotel is a true gem. A bit dated in room decor and conditions of bathroom and other fixtures, otherwise its a pleasant stay. The breakfast on the roof top restaurant has quite a few choices - Asian, indian and European hot and cold items. It also has its own parking for guests if you are bringing a car which is great since it is hard to find parking in this part of the city. Its minutes away from some key landmarks - Abra station to the old souks, bastakhiya and the Dubai museum and palace. Overall a really good experience and a pleasant stay.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Well centred well situated shopping very cheap food abundant
Stayed 6 nights in Dec 2018

10/10 Excellent

Sharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
The stay was good. The service was good and met our expectations. The rooms are clean, large and comfortable. The breakfast had many choices and enjoyable. The hotel is close to many attractions.
Stayed 4 nights in Nov 2018

8/10 Good

Guest, California

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice breakfast, nice gym and business center. Cleaning staff was very organized and helpful.
Stayed 4 nights in Nov 2018

10/10 Excellent

Dipalee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very suitable for family stay and well maintained
Stayed 2 nights in Sep 2018

10/10 Excellent

Jabulani, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is near the metro stations. Good value for money. The staff is very friendly and caring.
Stayed 2 nights in Aug 2018

8/10 Good

Daljit

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
It was pleasant
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Nice Hotel
I requested 2 twin beds at the time of booking and at arrival. I understand its not a guarantee but at least try to accommodate. The receptionists try to ignore you as much as possible. My room was on the 3rd floor and the hallway gets pretty noisy at 12-1AM because of the restaurant. The restaurant closes at 11PM. I never had dinner there but heard the food is decent. The room service is good and price is reasonable. Hotel does offer buffet breakfast, food is so so. My shower was broken. The spray was all over the place. The water pressure and temperature is good. House cleaning did a good job with stacking up 2 free water bottles a day but did not replace towels. There isn't much English channels, maybe 3/4. The hotel has a sewer smell and they try to mask it with something but the smell isn't favorable. And my main complaint was the sounding calls (12AM and 4AM) for prayer from the nearby mosque, plus music playing in the middle of night for hours. Make sure to bring ear plugs. Lastly, the metro station is about a 15 minute walk. This isn't comfortable when the humidity is high and temps are at 106 degrees F. The bell boys and security do not assist with hailing a cab, they tell you to walk to the main street. The hotel does offer free shuttle bus service upon your depart from Dubai to airport but it only runs certain times of the day.
Stayed 4 nights in May 2018

8/10 Good

Merushka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gatewat hotel stay - 7 May 2018
It was a good hotel to stay at in a good location, near to the metro and shopping. The breakfast was poor and could have had a better tasting selection.
Stayed 3 nights in May 2018
Response from April on 16 May,2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

refolin , uk

Liked: Cleanliness, staff & service, room comfort
good hotel
The hotel itself is very very clean, and good service and good staff . Its centrally located to access to local shopping and train station and late night eat outs and just to wonder around to see. Breakfast is exellent so much varities and eat as much as you want. Beautiful swimming pool. I have been to this hotel before 3 years ago. The only problem in this hotel is the wifi as its still not improved from last visit , and poor lighting in room that we were in . We only have bed side lights really and it feels dark . Thats the only reason why i would not visit this hotel again for these reasons . Its not an old building fairly new looking and well mainted. If they make these changes am sure this is the best hotel around.
Stayed 2 nights in Apr 2018
Response from April on 16 May,2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Salbiah, dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gateway hotel is the worst
Not the actual room that we saw in the website. It seems that the people there not being honest. Throughout our stayed there, none of the days we managed to get into swimming pool. No notice given to say that the swimming pool is under maintenance and so for. Very disappointed
Stayed 6 nights in Apr 2018
Response from April on 16 May,2018
Thanks for staying with us. We appreciate your feedback! We do apologise for the inconvenienced caused, we're doing out very best to improved our service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 7 nights in Feb 2018

8/10 Good

cindy, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it Was good and comfortable quite good to stay
Nice and conviniant at reasonable price. Nice and helpful staffs to solve problem
Stayed 5 nights in Feb 2018

6/10 Okay

mang song

Near to airport but quit far from tourist attracti
Location of hotel seem difficult to find

6/10 Okay

Dai, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical 3 star hotel
The rooms do not have a bath tub as advertised and going by the size of the bathroom probably never did . The food lets the hotel down,not sure where the kitchen is but all three courses were brought to the restaurant at the same time covered in foil and either kept walm or simply all put on the table at the same time. The breakfast menu was very Indian/Asian biased and what was described as the European choice was strange to say the leaste e.g pizza for breakfast ? The staff deserve a special mention as they were all very helpfull,polite and hard working .
Stayed 3 nights in Jan 2018

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

Pouyan, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was very good the staff was excellent and extremely helpful I would recommend to everyone our experience was a very happy one over all I would give 5 out 5
Stayed 6 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel
Within walking distance of Meena Bazaar, and other similar locations
Stayed 4 nights in Dec 2017

4/10 Poor

Balkish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average.
Very average hotel. Dark rooms, and noisy.
Stayed 12 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but good have been better
Generally good hotel, but breakfast could have been better and the walls were thin
Stayed 6 nights in Nov 2017

2/10 Terrible

Bhupender

Disliked: Cleanliness, staff & service, property conditions & facilities
Pathetic experience.
I had a late check-in around 11pm which was informed well in advance to the hotel guys while booking. although the check-in was frisk enough, the room they gave was a very dingy one. On the very entry itself, I saw a cockroach in the room. Called the reception to change the room and they changed the room immediately. The room given this time had so much noises as this next to construction which in Dubai normally happens at night. For the price, it's not even a 2 star hotel.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel.
Hotel was convinient far form south indian restaurants , shopping and good availability of taxis.
Stayed 5 nights in Oct 2017

8/10 Good

B, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Breakfast Buffet
Very nice breakfast for a good price and different food each day we ate a lot, good location in Deira not far to walk to the textile markets and historical area, ten minute walk from the Metro. We arrived early in the morning before check in and allowed us to leave our luggage at reception until our room was ready. Very happy and happy with free shuttle back to the airport.
Stayed 2 nights in Oct 2017

8/10 Good

Sarah E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good at hotel except pool was not open when it was supposed to be. Easy access to metro and bus. Grocery store near by.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL CLOSE TO THE SHOPPING CENTRE
VERY PLEASANT. GOOD BREAKFAST. GOOD ROOMS. CLOSE TO THE SHOPPING CENTRE. CLOSE TO TRAIN STATION. CLOSE TO THE BOARD WALK ONE BOAT RIDE ACROSS TO DEIRA SHOPPING CENTRE.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

10/10 Excellent

Mary, Fort Walton Beach, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and very convenient located.
I stayed there for 7 days and nights and I hated to leave. It was such a pleasure being there. All I had to do is go outside the front door and I could go shop, eat and visit other areas. Great location, clean and pleasurable. I would recommend this hotel for the great price and the wonderful hospitality.
Stayed 7 nights in Sep 2017

10/10 Excellent

Dipalee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017

8/10 Good

Elaine, Australia

Liked: Room comfort
Not a good area
Hotel was average not that handy to a lot of attractions
Stayed 2 nights in Aug 2017

8/10 Good

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with breakfast and easy access
Great location with access to restaurants and stores nearby. A bit of walk to public transport but not a big deal. The stay was very comfortable but lighting could be improved. It felt dark inside the room despite turning on the lights. Breakfast had a lot of varieties as well!
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Nazriet, vancouver, Canada.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel it's close to that bus depot and stores
In general very nice hotel, staff and what I like the most was their complimentary car service to the airport!

8/10 Good

Verified traveller

Liked: Staff & service
Convenient. Shuttle service to airport is good Service.
Stayed 5 nights in May 2017

10/10 Excellent

lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and eazy in Big city
Tucked in a residential shopping area which gave me a look at regular life style in contrast to all the wealth. Fabulous breakfast buffet included. Spotless. Short walk to metro and major bus terminal and the CREEK access. Great value. Traveling alone, very comfortable.

8/10 Good

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
it was great stay at busy season