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Reviews of Grand Excelsior Hotel Deira

4 out of 5
Grand Excelsior Hotel Deira
Al Muteena Street, Deira, Dubai

Reviews

7.0

Good

Rating 10 - Excellent. 67 out of 281 reviews" "
Rating 8 - Good. 95 out of 281 reviews" "
Rating 6 - Okay. 53 out of 281 reviews" "
Rating 4 - Poor. 35 out of 281 reviews" "
Rating 2 - Terrible. 31 out of 281 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Nyeji

Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Nothing grand about hotel stay away
Thw hotel name is Grand but nothing grand about this terrible hotel. Carpet and room smells diety. In 3 days stay we have to keep on complaining whole of our trip went in hotel staff fixing. Shame for hotels.com to advertise such patheic hotel which is not upto standard. Stay away for family
Stayed 3 nights in Dec 2023

4/10 Poor

Brady

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Mohamed

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
To be honest i booked this hotel me my wife and my child 6 years old I been booked 2 bed king bed but i was reach there they give me 2 single bed and they ask me to buy another bed for 200 dirham if you convert it’s cost £44.5 a night I ask why they said what did you get online it’s not right this is business in Dubai and I was up set and I have no choice because I can’t afford that money after I share the bed my son this is my worst 3 nights in dubai
Stayed 3 nights in Dec 2023

2/10 Terrible

Moosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Worse hotel experience ever. Overall Poor service.
Stayed 6 nights in Dec 2023
Response from Management on 13 Dec,2023
Dear Moosa,We are sorry to hear that you have had such a negative experience while staying with us.Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation, to remain this a one-time occurrence.Thank you for taking the time to share your feedback, please note that we take all reviews seriously and will use them in our continuous improvement efforts.We wish you all the best,The Management

2/10 Terrible

Aimy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to start by saying that this was booked by Expedia and was meant to be with breakfast which I paid extra for but when the confirmation came it was without breakfast. It definitely did not mention that it was 3PM check in time because had I known this prior to my arrival I would not have booked this property. Our flight was an early morning one and when we arrived they told us that we couldn’t check in until 3PM nor did they have “any available rooms” that we could purchase even though we should have been a complimentary one seeing as we were leaving at midnight the night we was leaving. The staff did not care that we had just got off a flight and made us sit in the waiting area for number of hours before we finally got our room. They wouldn’t declare the difference in price for with or without breakfast and had no idea how it could have happened. There was many other people in similar situations as a lot of them were in the waiting area.. check out time is also early so need to bear that in mind. Room card kept not working so daily had to go downstairs to make it work again. Terrible experience not sure how this is a 4* hotel.
Stayed 4 nights in Dec 2023
Response from Management on 13 Dec,2023
Dear Aimy,Thank you for taking the time to share your feedback following your stay at Grand Excelsior Hotel Deira.Please accept our sincere apologies for the not so good experience while staying with us. Please be advised that we have noted all the points that you've highlighted to us and we assure you that we will investigate this internally and will take an immediate action to where it is needed.We hope that this will not hinder you to stay with us again the near future.Best wishes,The Management

2/10 Terrible

khalid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Management on 13 Dec,2023
Dear Khalid,Thank you for visiting us at Grand Excelsior Hotel Deira.It is our pleasure to have you as our guest and we hope we achieved our goal of making your stay memorable.We look forward to welcoming you back again soon.Thanking you,The Management

6/10 Okay

Adlan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel.. I expected better
Stayed 2 nights in Oct 2023
Response from Jhoana on 22 Nov,2023
Dear Adlan,We are sorry to hear that you have had such a negative experience while staying with us.Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation, to remain this a one-time occurrence.Thank you for taking the time to share your feedback, please note that we take all reviews seriously and will use them in our continuous improvement efforts.We wish you all the best,The Management Grand Excelsior Hotel Deira T: +971 (0)4 2688888P.O. Box 5772, Al Muteena Street, Deira, Dubai, UAE

10/10 Excellent

Abdinur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming back from COVID long closure they are doing well.
Stayed 3 nights in May 2023
Response from Sanjay on 8 May,2023
Dear Abdinur,Thank you for visiting us at Grand Excelsior Hotel Deira.It is our pleasure to have you as our guest and we hope we achieved our goal of making your stay memorable.We look forward to welcoming you back again soon.Thanking you,Sanjay LuthraCluster Director Grand Excelsior Hotel Deira

8/10 Good

San Sang

Liked: Staff & service
Stayed 8 nights in Feb 2023
Response from Sanjay on 20 Mar,2023
Dear San Sang,We really appreciate you taking the time to share your rating with us following your recent stay at Holiday International Hotel.We look forward to seeing you again soon.Kind regards,Sanjay LuthraCluster Director Grand Excelsior Hotel Deira

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, amenities
Location and staff
Stayed 10 nights in Feb 2023
Response from Sanjay on 20 Mar,2023
Dear Nicole,Thank you so much for sharing your experience with us. We hope to see you again soon.Wishing you all the best,Sanjay LuthraCluster Director Grand Excelsior Hotel Deira

2/10 Terrible

Jumoke Gbemisola Mary

Disliked: Cleanliness, amenities, property conditions & facilities
What you see on Expedia's website is not it! It's a low budget hotel with very dirty room's and bathrooms. You would have call multiple times for the cleaning and for clean cups! No it's nothing to write about and they do not use Expedia! Expedia is a thief!!
Stayed 7 nights in Aug 2022

2/10 Terrible

Marlene

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was shabby and unclean. I didcovered a cockroach in my bedroom and developed a rash on my leg where I was bitten by something.
Stayed 8 nights in Aug 2022

2/10 Terrible

Rubin Andrews

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall cleaniness and the attitude of the staff.
Stayed 2 nights in Jul 2022

8/10 Good

Amandeep

Disliked: Staff & service, amenities, property conditions & facilities
Staff were totally unprofessional we called for towels 10 times no one was response back to us.
Stayed 1 night in Jul 2022

2/10 Terrible

Abdallah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

BALOCH SHAH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Feb 2022

10/10 Excellent

Abdinur

Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2022

6/10 Okay

CONOR

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Look elsewhere
Not impressed at all with the service at this hotel. Alot of the staff were definitely not attentive nor concerned with the service provisioned. Facilities aged and poorly kept. Currency exchange non existneent - told no cash! Worst, very noisy into earlly hour's and on last night what sounded like a massive riot occurred around 4 am. Never bothered to ask as staff didnt care much on arrival.
Stayed 3 nights in Feb 2022

4/10 Poor

Zahir

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude and abrupt staff, not very helpful at all. Will definitely not be staying afain.
Stayed 3 nights in Feb 2022

6/10 Okay

Abdulla

Disliked: Cleanliness, property conditions & facilities
Very average
The room smelt of damp and there were no towels. The only good thing about the hotel was the bed that’s all. I wouldn’t come back again though.
Stayed 2 nights in Feb 2022

2/10 Terrible

Ade

Stayed 1 night in Dec 2021
Response from Joseph on 5 Jan,2022
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. Please accept our sincere apologies for falling short of your expectations. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely,

4/10 Poor

RICKY LIH HORNG

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2021

2/10 Terrible

Shaikh

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The receptionist was very rude, I have seen so much rudeness while checking in at a Hotel . This year I have spend 37 nights on different hotels
Stayed 2 nights in Dec 2021
Response from Joseph on 5 Jan,2022
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. Please accept our sincere apologies for falling short of your expectations. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely,

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Receptionists very friendly and provide good service. Furnitures, doors, all very old and don't work well
Stayed 5 nights in Oct 2021
Response from Ankita Gohil on 3 Dec,2021
Dear Sir/Madam, Greetings from Grand Excelsior Hotel Deira! Thank you for choosing our hotel for for your stay!. Looking forward to welcome you back. Best Regards Reservation

2/10 Terrible

murisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021
Response from Joseph on 5 Jan,2022
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. Please accept our sincere apologies for falling short of your expectations. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location was good. Bed was comfortable. Reception has no idea what is going on. They asked me to pay them when I was checking out. I said I booked through Expedia and showed confirmation but they still insisted that they have not received payment and I should follow up with Expedia. The staff has no idea what's going on. I'm still here and they are trying to figure out their payment.
Stayed 1 night in Apr 2021
Response from GEHD on 29 Apr,2021
Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. Please accept our sincere apologies for falling short of your expectations. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely,

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Ankita on 27 Apr,2021
Dear Valued Guest, Thank you for your wonderful review on your recent stay at Grand Excelsior Hotel Deira. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon.

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Zulfiqar, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very extremely friendly and professional, especially Farhan. Service was good and the food great
Stayed 4 nights in Nov 2020

10/10 Excellent

AsadHameed, London UK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stayed in this place truly liked it due to location and vibrancy. Near to historical attractions.
Stayed 8 nights in Feb 2020
Response from Marlou on 22 Jul,2020
Dear Mr. Hameed, Greetings from Grand Excelsior Hotel Deira! We thank you for your message and giving us an excellent reviews 5 out 5 score during your stay in our hotel. We are grateful to know that your stay was memorable experienced because you were convenient and comfortable with the accessibility of the place. Thank you once again for your kind feedback and we look forward to welcome you again in Grand Excelsior Hotel Deira. Best regards, Marlou Urot Director of Sales

10/10 Excellent

Abdulkadir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Damir Kartal General Manager on 23 Mar,2020
Dear Mr. Abdulkadir, Thank you for your kind review. It's a pleasure to know that you had a pleasant stay at Grand Excelsior Hotel Deira. Please feel free to contact me at any time and we will make sure that your next stay will be as pleasant as a previous one We are looking forward to welcoming you back Best Regards,

2/10 Terrible

Khalid, Khartoum.

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like nothing there. I have noticed the staff need serious training on customer service and satisfaction. They need to be trained how to talk to the guest in a professional way. If you were looking for a quiet hotel. DON'T go there
Stayed 4 nights in Feb 2020
Response from Guest Relation Manager on 17 Feb,2020
Dear Mr , Khaled We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are sorry that we were not able to deliver up to your expectations on this day especially with the customer service you received and service you received from our staff. We will forward your comment to the concerned department for the future action We would like to reassure that it will never happen again and we will make sure that you next stay will be pleasant with us We are looking forward to welcoming you back to Grand Excelsior Hotel Deira hopefully soon Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a mildew smell. Everything else was very good.
Stayed 10 nights in Jan 2020
Response from Marketing Executive on 1 Mar,2020
Thank you for taking the time to write us your feedback. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are sorry that we were not able to deliver up to your expectations on this day especially with the room smell, Thank you so much for your kind words. We are happy you enjoyed your stay with us, and look forward to welcoming you back very soon!

8/10 Good

Verified traveller

Liked: Cleanliness
Checking in staff needs more training. Front desk is a mix bag of tight and wrong information. Poor communication between staff. Staff do make up statements to cover up lack of info. Poor organisation at breakfast hall. No one guides you to a table. Once you get up to get more food your seat will go. There is no one to organise the chaos. I found staff just standing there not bothered. Most rooms needs updating. Good locations very courteous door staff.
Stayed 3 nights in Jan 2020
Response from Guest Relation Manager on 17 Feb,2020
Dear Guest. thank you for your feedback. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are sorry that we were not able to deliver up to your expectations on this day , specially.with the staff at the Resturant we will send your comment to the concern department , we are sorry and we apologize for unconditional event we will do our best to make sure your next visit will be satisfied , and we look forward to see you soon in our Hotel , Grand Excelsior Hotel so you can see that your comment was concerned , Once again, many thanks for your review and we do apologize and regret that this impacted your stay at our hotel. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay nice and clean hotel Good service
Stayed 3 nights in Jan 2020
Response from Marketing Executive on 1 Mar,2020
Dear Guest Thank you for your wonderful review on your recent stay at Grand Excelsior Hotel Deira. We were pleased to read that you had an overall pleasant stay at our hotel, and our great team created a wonderful experience for you. We look forward to welcoming you soon.

10/10 Excellent

Akram

Liked: Property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Kwok

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Relation Manager on 17 Feb,2020
Dear Kwok Thank you for taking the time to review our hotel ,It is always good to know that our guests leave our hotel completely satisfied, we look forward to having you stay with us on your next visit to Dubai.

4/10 Poor

Maiwand

Stayed 2 nights in Dec 2019

8/10 Good

Simao

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was ok, food accommodation clean, etc... However the Pubs noise was too high making it difficult to sleep.
Stayed 3 nights in Dec 2019
Response from Damir Kartal on 26 Dec,2019
Dear Simao, Thank your feedback & we sincerely apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff & department head. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Damir Kartal Cluster General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not what the pictures claimed it would be. The room and amenities were old, outdated and not the cleanest. The service was also awful. One or two staff members were helpful but overall, the service was lacking.
Stayed 3 nights in Dec 2019
Response from Guest Relation Manager on 17 Feb,2020
Dear Guest , We apologize for the services that you have received which is not up to your par. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I will forward your comment to concern department And we wish to have yo again in Grand Excelsior Hotel

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Hotel for smokers
Blad cigarettes smell everywherem.
Stayed 4 nights in Nov 2019
Response from Damir Kartal,Cluster General Manager on 10 Dec,2019
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

2/10 Terrible

Bernadette

Stayed 2 nights in Dec 2019

6/10 Okay

MARGARET R

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Damir Kartal, Cluster General Manager on 10 Dec,2019
Dear Thank you for posting your comments online. It is great to hear that you have enjoyed the service.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Damir Kartal, Cluster General Manager on 10 Dec,2019
Dear Guest, We are happy you enjoyed your stay with us, and look forward to welcoming you back very soon!

8/10 Good

Ella, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to metro station. Bit of a hike to burj khalifa/mall of emirates and definitely more “local flavour” than one might be looking for in Dubai but a perfectly comfortable hotel, breakfast decent and great front staff
Stayed 3 nights in Nov 2019
Response from Damir Kartal, Clsuter General Manager on 10 Dec,2019
Dear Ella, Thank you for taking the time to review our hotel ,It is always good to know that our guests leave our hotel completely satisfied, we look forward to having you stay with us on your next visit to Dubai.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Damir Kartal, Cluster General Manager on 10 Dec,2019
Dear Guest, Thank you for taking the time to review our hotel. We look forward for guest feedback to improve our services.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 5 nights in Oct 2019
Response from Damir Kartal on 26 Dec,2019
Dear Guest, Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit. Sincerely, Damir Kartal Cluster General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Damir Kartal, Cluster General Manager on 10 Dec,2019
Dear Guest, Thank you for taking the time to write your review following your recent stay. We apologies for the problems you experienced. We are confident the hotel management will continue working with their staff to improve the level of service offered for future guests or your next visit.

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019
Response from Damir Kartal, Cluster General Manager on 10 Dec,2019
Dear Guest, Thank you so much for your feedback. We are happy you enjoyed your stay with us, and look forward to welcoming you back very soon!