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Grand Excelsior Hotel Deira

4.0 star property
Hotel with a full-service spa, near Dubai Creek

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Photo gallery for Grand Excelsior Hotel Deira

Outdoor pool, open 8:00 AM to 6:00 PM, pool loungers
Lobby sitting area
1 bedroom, premium bedding, minibar, in-room safe
Nightclub
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe King

1 bedroom, premium bedding, minibar, in-room safe

Deluxe King

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double or Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Double or Twin Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

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About the area

Map
Al Muteena Street, Deira, Dubai, 5772

What's nearby

  • Al Ghurair Centre - 15 min walk - 1.3 km
  • City Centre Deira - 3 min drive - 3.0 km
  • Gold Souk - 4 min drive - 4.0 km
  • Dubai Museum - 6 min drive - 5.3 km
  • Dubai Festival City Mall - 7 min drive - 7.7 km

Getting around

  • Abu Baker Al Siddique Station - 10 min walk
  • Dubai (DXB-Dubai Intl.) - 15 min drive

Restaurants

  • ‪Red Table Restaurant - ‬4 min walk
  • ‪Modern Coffee Shop - ‬6 min walk
  • ‪مطعم ومقهى نسرين - ‬5 min walk
  • ‪Calicut Notebook - ‬4 min walk
  • ‪ماكدونالدز - ‬4 min walk

About this property

Grand Excelsior Hotel Deira

Upscale hotel near Dubai Creek
Located close to City Centre Deira and Gold Souk, Grand Excelsior Hotel Deira provides a nightclub, a poolside bar and a rooftop terrace. Treat yourself to a Thai massage at the on-site spa. The on-site international cuisine restaurant, Terrace, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a hair salon.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe
  • A banquet hall, a gift shop and a 24-hour front desk
Room features
All 229 individually decorated rooms offer comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Bidets, shower/bath combinations and free toiletries
  • 32-inch LCD TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

Afrikaans, Arabic, English, Farsi, Filipino, French, Hindi, Indonesian, Russian, Swahili, Thai, Ukranian, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 49 for adults and AED 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Le Cafe
  • Terrace

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 8,073 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift
  • Smooth flooring in room
  • Wheelchair accessibility

More

  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 200 per accommodation, per stay
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 49 for adults and from AED 25 for children
  • Airport shuttle fee: AED 150 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 100244835300003

We should mention

Pool access available from 8:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Grand Excelsior Hotel Deira Dubai
Grand Excelsior Deira Dubai
Grand Excelsior Deira
Sheraton Deira Dubai
Grand Excelsior
Grand Excelsior Deira Dubai
Grand Excelsior Hotel Deira Hotel
Grand Excelsior Hotel Deira Dubai
Grand Excelsior Hotel Deira Hotel Dubai

Frequently asked questions

Does Grand Excelsior Hotel Deira have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 6:00 PM.

Is Grand Excelsior Hotel Deira pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Excelsior Hotel Deira?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Excelsior Hotel Deira?

Check-in begins at 3:00 PM.

What time is check-out at Grand Excelsior Hotel Deira?

Checkout is at noon.

Does Grand Excelsior Hotel Deira provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 150 per vehicle applies.

Where is Grand Excelsior Hotel Deira located?

Located in Deira, this spa hotel is within 3 mi (5 km) of Dubai Creek, City Centre Deira and Gold Souk. Grand Mosque and Dubai Museum are also within 3 mi (5 km). Abu Baker Al Siddique Station is 10 minutes by foot and Salah Al Din Station is 16 minutes.

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Grand Excelsior Hotel Deira Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 73 out of 297 reviews
Rating 8 - Good. 100 out of 297 reviews
Rating 6 - Okay. 56 out of 297 reviews
Rating 4 - Poor. 35 out of 297 reviews
Rating 2 - Terrible. 33 out of 297 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10

Nice
Stayed 9 nights in Dec 2024

2/10

Terrible, bathroom was gross not Cleaned, broken down. Mold everywhere and not renovated
Stayed 2 nights in Mar 2025

6/10

The staffs were very good
Stayed 3 nights in Jun 2024

10/10

It was clean and safe
Stayed 5 nights in Apr 2024

6/10

The hotel was old and run down. The hallway was noisy due to the noisy guests and children running through the corridors after midnight. When call into reception there was no answer. Generally clean and decent.
Stayed 6 nights in Jan 2025

6/10

Location and staff
Stayed 10 nights in Feb 2023

2/10

Room had bad smell. Asked to be moved to a different room and they gave me one right above the Karaoke Bar so it was loud music all night. Bathroom had no hot water for showering. The furniture was old and broken.
Stayed 2 nights in Jan 2025

8/10

No telephone service in the room
Stayed 6 nights in Nov 2024

10/10

Coming back from COVID long closure they are doing well.
Stayed 3 nights in May 2023

8/10

Very old property. Super busy because of location and multiple night clubs inside the hotel. Elevator waiting time too long. Underground parking is a joke. Impossible to drive into the parking and every time someone has to inform the staff in the lobby so security opens the door for the parking. Having said that staff were lovely and kind.
Stayed 7 nights in May 2024

2/10

Thw hotel name is Grand but nothing grand about this terrible hotel. Carpet and room smells diety. In 3 days stay we have to keep on complaining whole of our trip went in hotel staff fixing. Shame for hotels.com to advertise such patheic hotel which is not upto standard. Stay away for family
Stayed 3 nights in Dec 2023

2/10

Worse hotel experience ever. Overall Poor service.
Stayed 6 nights in Dec 2023

8/10

Staff were totally unprofessional we called for towels 10 times no one was response back to us.
Stayed 1 night in Jul 2022

2/10

Water was leaking in washroom No hot water Had to ask everyday for basic things as towel, hair dryer etc
Stayed 5 nights in Feb 2024

2/10

The property was shabby and unclean. I didcovered a cockroach in my bedroom and developed a rash on my leg where I was bitten by something.
Stayed 8 nights in Aug 2022

2/10

What you see on Expedia's website is not it! It's a low budget hotel with very dirty room's and bathrooms. You would have call multiple times for the cleaning and for clean cups! No it's nothing to write about and they do not use Expedia! Expedia is a thief!!
Stayed 7 nights in Aug 2022

2/10

I want to start by saying that this was booked by Expedia and was meant to be with breakfast which I paid extra for but when the confirmation came it was without breakfast. It definitely did not mention that it was 3PM check in time because had I known this prior to my arrival I would not have booked this property. Our flight was an early morning one and when we arrived they told us that we couldn’t check in until 3PM nor did they have “any available rooms” that we could purchase even though we should have been a complimentary one seeing as we were leaving at midnight the night we was leaving. The staff did not care that we had just got off a flight and made us sit in the waiting area for number of hours before we finally got our room. They wouldn’t declare the difference in price for with or without breakfast and had no idea how it could have happened. There was many other people in similar situations as a lot of them were in the waiting area.. check out time is also early so need to bear that in mind. Room card kept not working so daily had to go downstairs to make it work again. Terrible experience not sure how this is a 4* hotel.
Stayed 4 nights in Dec 2023

8/10

Pool ist auf keinen Fall so wie auf den Bildern. Da trinken Tauben raus, sicherlich nicht viel Chlor drin. Das Badezimmer war unterirdisch schlecht.
Stayed 5 nights in Apr 2025

10/10

Stayed 1 night in Nov 2024

8/10

Stayed 3 nights in Oct 2024

6/10

Stayed 7 nights in Jul 2024

10/10

Stayed 2 nights in Mar 2024

8/10

Hotel molto grazioso ,grande con la piazzetta interna molto bella ,io ho solo soggiornato x la notte, quindi non ho usufruito dei ristoranti e colazione, molto capiente economico ,una palestra, e una piscina non tanto grande in terrazza ,nel complesso una piacevole vacanza
Stayed 5 nights in May 2024

10/10

Stayed 1 night in May 2024

8/10

Kiváló hotel. A szobákban nincs semmi extra, de a célnak tökéletesen megfelelnek. A 4 csillagos érzés is megvolt. Közel van a reptér, kb 7 perc volt kocsival/taxival. A közelben több vásárlási lehetőség és boltok is voltak. A szobák tiszták és tiszta a fürdőszoba is. Napi takarítás van. A reggeli kiváló. Ajánlom mindenkinek a hotelt.
Stayed 2 nights in Apr 2024