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Reviews of Hyatt Regency Galleria Residence Dubai

5 out of 5
Hyatt Regency Galleria Residence Dubai
Deira Corniche, Po Box 6655, Dubai

Reviews

7.8

Good

Rating 10 - Excellent. 131 out of 311 reviews" "
Rating 8 - Good. 93 out of 311 reviews" "
Rating 6 - Okay. 36 out of 311 reviews" "
Rating 4 - Poor. 25 out of 311 reviews" "
Rating 2 - Terrible. 26 out of 311 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Eugene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff around the amenities are helpful and are welcoming.
Stayed 8 nights in Mar 2024

2/10 Terrible

kaiwan, Dubai

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Haroon

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very close to Airport and rooms are specious
Stayed 5 nights in Feb 2024

8/10 Good

Shakshi

Travelled with family
Liked: Cleanliness, property conditions & facilities
We are family of 4. Would like to have 2 rooms connected or close by. We only had a problems with the rooms being separated and being on different floors. Overall very good Hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Haroon

Business traveller
Liked: Cleanliness, property conditions & facilities
Good place

2/10 Terrible

Gloria

Travelled with family
Disliked: Cleanliness
Honestly such a poor quality “luxury” hotel. Stayed at the apartments and people in the apartments were treated as secondary by the staff. Reception staff were dismissive, room service barely cleaned anything and took very long to deliver whatever was requested. On the day we were leaving we called for luggage carts, 10 minutes passed there was no cart, so we just physically took our 3 large and 2 carry on suitcases to the taxis. At the 300$ New Years party, we were served cheap alcohol. Such a disappointing stay overall, I will definitely stay away from this hotel in future.
Stayed 8 nights in Dec 2023

6/10 Okay

Mouhamed

Stayed 2 nights in Jan 2024

10/10 Excellent

Hena

Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 3 nights in Dec 2023

6/10 Okay

augusto

Liked: Cleanliness, amenities
Convenient location ...metro near by and mall in the permisses ...breakfast ok , could be better .
Stayed 7 nights in Nov 2023

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, room comfort
Old Dubai
It was pleasant stay with spacious apartment and excellent location.
Stayed 1 night in Nov 2023
Response from Hyatt Regency Galleria Residence on 6 Dec,2023
Thank you for sharing your feedback regarding your stay!Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Raisha

Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023
Response from Hyatt Regency Galleria Residence on 6 Dec,2023
Thank you for sharing your feedback regarding your stay!Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

8/10 Good

parvez

Travelled with family
Liked: Cleanliness, room comfort
Better than last trip
Ac wouldn’t kick in and rooms were needing upgrades Shocked at prostitution at THIS hotel!!!! There was even a fight in the car park about whom the woman should go with
Stayed 5 nights in Oct 2023
Response from Hyatt Regency Galleria Residence on 7 Nov,2023
We are extremely alarmed by your statement. Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, room comfort
Ideal place for family holidays
Very comfortable and convenient place for family. An airer in the apartment to dry clothes will be helpful
Stayed 7 nights in Oct 2023
Response from Hyatt Regency Galleria Residence on 7 Nov,2023
Thank you for sharing your feedback regarding your stay! I am glad that you find everything clean and very respected ambiance all around the hotel. We are continually trying to improve the internet facility that we offer. Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

8/10 Good

Moshud

Stayed 6 nights in Oct 2023
Response from Hyatt Regency Galleria Residence on 6 Dec,2023
Thank you for sharing your feedback regarding your stay!Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great and staff very approachable at all times. The only thing l would say it would be nice if you could make a call directly from the room instead of having to go through reception and also on the last night we asked for towels which we never received it’s a good thing we brought a spare hand towel with us. Thank you.
Stayed 7 nights in Oct 2023
Response from Hyatt Regency Galleria Residence on 26 Oct,2023
Thank you for sharing your feedback regarding your stay at the Hyatt Regency Dubai & Galleria and we hope that you will consider us for your next trip!

10/10 Excellent

Ronnie

Stayed 3 nights in Oct 2023
Response from Hyatt Regency Galleria Residence on 26 Oct,2023
Thank you for sharing your feedback regarding your stay at the Hyatt Regency Dubai & Galleria and we hope that you will consider us for your next trip!

8/10 Good

Sanjaykumar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel We had an appartement with 2 bedrooms very nice clean and great view
Stayed 8 nights in Sep 2023
Response from Hyatt Regency Galleria Residence on 26 Oct,2023
Thank you for sharing your feedback regarding your stay at the Hyatt Regency Dubai & Galleria and we hope that you will consider us for your next trip!

2/10 Terrible

Shan, Fort Worth

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hyatt Regency Galleria Residence on 7 Nov,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

8/10 Good

Ibrahim

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Has all ameneties. Good for families that want to shop in deira area
Stayed 2 nights in Sep 2023
Response from Hyatt Regency Galleria Residence on 6 Oct,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

2/10 Terrible

Khalid

Travelled with family
Disliked: Cleanliness, room comfort
The room has unpleasant smell. To make matter worst I found a cockroach with my proof showed to the gentleman in charge. And the receptionist Mohamed was unhelpful.
Stayed 2 nights in Sep 2023
Response from Hyatt Regency Galleria Residence on 28 Sept,2023
We are extremely alarmed by your statement. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us so that we can make you feel better regarding you stay with us.

10/10 Excellent

Saiyka

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean, customer service exceptional. hotel staff always available. Breakfast 5 star with amazing service.
Stayed 4 nights in Sep 2023
Response from Hyatt Regency Galleria Residence on 28 Sept,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Amina

Liked: Cleanliness, amenities, property conditions & facilities
People were very nice and helpful!!!
Stayed 12 nights in Aug 2023
Response from Aman Michael on 7 Sept,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

6/10 Okay

Martha

Nice
Stayed 7 nights in May 2023
Response from Aman Michael on 7 Sept,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

MOHAMMAD, Salmiya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Jul 2023
Response from Aman Michael on 15 Aug,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good apartment.
Good apartment with modern amenities. The building is occupied by different types of tenants which is typical of the location. Uber was easily accessible. Small convenience store on the ground floor. Nice view from the apartment. Checkin staff could have been more helpful and polite. People who delivered the luggage to the room were nice.
Stayed 4 nights in Jun 2023
Response from Aman Michael on 15 Aug,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

4/10 Poor

Shan, Fort Worth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Management is garbage and doesn’t provide said amenities. The apartment is worn out and dated with housekeeping not providing amenities stated. Ignore the fact that there’s WiFi as it either doesn’t work or isn’t fast enough to browse the internet.
Stayed 7 nights in Jun 2023
Response from Aman Michael on 15 Aug,2023
Thank you for sharing your feedback regarding your stay! we have addressed this with the team to ensure we improve on this.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Wonderful Hyatt!!
Great service, good room, delicious food
Stayed 1 night in Jun 2023
Response from Aman Michael on 23 Jun,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

6/10 Okay

Anand

Travelled with family
Liked: Cleanliness, room comfort
Family Stay
Stayed at the Galleria residences for 3 nights and the apartment was really nice. The location is amazing in Deira with Gold Souk across the road. What was very disappointing was the service levels as they were kind of non-existent-had to ring multiple times to get a single item such as coffee mugs. Rooms were also not cleaned until late afternoon. There is no specialist staff for room service and everyone does everything in this hotel hence the delays. will not be staying here again despite the location. Definitely not Hyatt level service-quite deceptive.
Stayed 3 nights in Jun 2023
Response from Aman Michael on 23 Jun,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

muhammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about this hotel. Everything was nearby shopping, food, attractions, it had it's own mall and 24/7 room service. Clean, organized, very well managed hotel and employee's. Will stay here again.
Stayed 8 nights in Jun 2023
Response from Aman Michael on 19 Jun,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

6/10 Okay

Stefanos

Travelled with family, Business traveller
Nasty area, no coffee in the room, limited parking space
Stayed 8 nights in May 2023
Response from Aman Michael on 13 Jun,2023
Thank you for sharing your feedback regarding your stay! . We are truly sorry you felt differently and therefore like to apologize. We hope you will be giving us another chance and returning to our hotel in future.

2/10 Terrible

Hongyi

Stayed 8 nights in May 2023
Response from Aman Michael on 30 Jun,2023
Thank you for sharing your feedback regarding your stay!Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

4/10 Poor

IHAB

Stayed 2 nights in May 2023
Response from Aman Michael on 30 Jun,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Faduma

Stayed 1 night in May 2023
Response from Aman Michael on 6 Jun,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Faduma Ali

Travelled with family
Liked: Cleanliness, room comfort
Very welcoming staff, very clean.
Stayed 2 nights in May 2023
Response from Aman Michael on 1 Jun,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Wilson

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Aman Michael on 1 Jun,2023
Thank you for sharing your feedback regarding your stay!Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Fabio

Stayed 3 nights in May 2023
Response from Aman Michael on 1 Jun,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Hares

Stayed 4 nights in May 2023
Response from Aman Michael on 1 Jun,2023
Thank you for sharing your feedback regarding your stay!Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

8/10 Good

Mohi

Liked: Cleanliness, property conditions & facilities
Far from downtown
Stayed 2 nights in May 2023
Response from Aman Michael on 24 May,2023
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

8/10 Good

parvez

Travelled with group
Liked: Cleanliness, room comfort
Improved greatly,
I have stayed there a number of times , My biggest complaint was the internet and cleaning On this 8 days trip the hotel has greatly improved Well to to Mohammad, jenni Abdul and all the team Last point, please try to keep the call girls away from the hotel as if gives a bad light for families
Stayed 8 nights in May 2023
Response from Aman Michael on 15 May,2023
Thank you for sharing your feedback regarding your stay!Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

2/10 Terrible

Karni

Travelled with group
Disliked: Cleanliness
Was very bad room carpet smells bad
Stayed 3 nights in Nov 2022
Response from Aman Michael on 29 Nov,2022
Thank you for sharing your feedback regarding your stay, raised concerned will be shared with the concerned department. Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

4/10 Poor

Shan, Fort Worth

Travelled with family
Liked: Cleanliness, amenities
The amenities such as the gym were great. It was well maintained and clean. Unfortunately things start to fall apart with the service. The location is central, however not exactly a nice part of Dubai.
Response from Aman Michael on 7 Nov,2022
Thank you for sharing your feedback regarding your stay! I am glad that you find everything clean and very respected ambiance all around the hotel. Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

2/10 Terrible

Adil

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 5 nights in Oct 2022
Response from Aman Michael on 31 Oct,2022
Thank you for sharing your feedback regarding your stay! Please let us know if you have any concerns. Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

TEMITOPE

Travelled with family
Liked: Cleanliness, room comfort
MY EXPERIENCE
It is a lovely place for a family stay. Easy access to tourist attraction booking with good discount. Easy Access to transport like taxi and xar rentals. Lovely place for kids
Stayed 7 nights in Jul 2022
Response from Aman Michael on 1 Aug,2022
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

2/10 Terrible

Fuad

Travelled with family
Liked: Cleanliness, room comfort
Customer service is bad
Stayed 1 night in Jul 2022

10/10 Excellent

Duminda

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2022
Response from Aman Michael on 1 Jul,2022
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Khair Ullah

Liked: Amenities, property conditions & facilities
I like the staff behaviors they were amazing
Stayed 2 nights in Jun 2022
Response from Aman Michael on 14 Jun,2022
Thank you for sharing your feedback regarding your stay!Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Khair Ullah

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Saira

Travelled with family
Liked: Cleanliness, room comfort
Nice place to stay
Apartment is clean and very comfortable. Got an upgrade to 2BR for free.
Stayed 4 nights in May 2022
Response from Aman Michael on 27 May,2022
Thank you for sharing your feedback regarding your stay! I am glad that you find everything clean and very respected ambiance all around the hotel. Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!

10/10 Excellent

Oladipo

Travelled with family
Liked: Cleanliness
Stayed 9 nights in May 2022
Response from Aman Michael on 18 May,2022
Thank you for sharing your feedback regarding your stay! Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!