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Reviews of Jannah Marina Hotel Apartments

Jannah Marina Hotel Apartments
Al Seba Street, Dubai Marina, Dubai

Reviews

7.8

Good

Rating 10 - Excellent. 67 out of 218 reviews" "
Rating 8 - Good. 90 out of 218 reviews" "
Rating 6 - Okay. 35 out of 218 reviews" "
Rating 4 - Poor. 19 out of 218 reviews" "
Rating 2 - Terrible. 7 out of 218 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rigmor

Stayed 2 nights in Nov 2023
Response from Fadi on 24 Nov,2023
Dear RigmorThank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Fadi Hazeem General Manager

10/10 Excellent

HOUSSEM

Stayed 4 nights in Apr 2023
Response from Fadi Hazeem on 2 May,2023
Dear HoussemThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thank you and RegardsFadi Hazeem General Manager

10/10 Excellent

Karim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was great location just front of marina walk and all kind off cruises I will miss this place for sure . And brake fast was great lots of food and can enjoy the marina view from your table beautiful place Thanks to the staff so nice humble helpful 🙏👍
Stayed 2 nights in Mar 2023
Response from Fadi Hazeem on 16 Mar,2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fadi Hazeem General Manager

8/10 Good

An

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 4 nights in Mar 2022
Response from Fadi Hazeem on 19 Jul,2022
Dear An Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem General Manager

10/10 Excellent

Kadhim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good stay.
It was amazing 5 days I spent in this hotel, we were fully satisfied with peaceful calm place, and srvices, despite we are in Ramadan, every thing regarding food and restaurants was easily available. Nice staff of reception and cleaning services, it was quite relaxing stay.
Stayed 4 nights in Apr 2022
Response from Fadi Hazeem on 13 Apr,2022
Dear Kadhim Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem General Manager

8/10 Good

Jessica, Kew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent location for a stay in Dubai near the Jumeirah Beach Residence, and one of the more affordable hotels with this sort of location. Friendly staff who assisted us to make some phone calls when we had a cancelled flight. Restaurant was excellent with a decent buffet breakfast spread and good options for lunch/dinner if needed. Rooms are fairly clean but could do with some refurbishment. Gym facilities are adequate - small but expected for a basic hotel gym. Overall a good stay - excellent location for the price
Stayed 3 nights in Mar 2022
Response from Fadi Hazeem on 6 Apr,2022
Dear Jessica Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem General Manager

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service
The staff was exceptional. Service was great. The hotel is not as nice as the pictures but location, staff and service make up for any negatives.
Stayed 3 nights in Mar 2022
Response from Fadi Hazeem on 6 Apr,2022
Dear Vivian Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem General Manager

8/10 Good

rafat

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
In general clean and nice marina view , the weather was a bit cold and the water heater was not working , the heater is not central
Stayed 3 nights in Dec 2021
Response from Fadi Hazeem on 13 Jan,2022
Dear Rafat Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem General Manager

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were brilliant the rooms were cleaned and serviced every day the only downside was that we could not use the swimming pool during our stay as it was closed for repair but we were offered the use of a sister pool nearby but we never used it,this was the only downside to our stay otherwise our stay was perfect
Stayed 21 nights in Sep 2021
Response from Fadi Hazeem on 3 Oct,2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem General Manager

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
A good place to stay
The room is clean and well organized. The reception is specially hot (probably there is some sort of problem with the AC) and the service over the breakfast is really poor. The staff apparently feels lack of a good coordination.
Stayed 1 night in Jul 2021
Response from Fadi Hazem on 25 Jul,2021
Dear Douglas Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Fadi Hazeem Operation Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient, staff super friendly! Laurence was very helpfoul to accomodate last minute after Expedia Mess up with its own stupid Virtual Assistant and zero live customer service!
Stayed 2 nights in Jul 2021
Response from Fadi Hazeem on 25 Jul,2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem Operation Manager

8/10 Good

TAKIYAH

Liked: Cleanliness, staff & service, room comfort
Worth the dollar
Convenient location. Needs updates on pool area
Stayed 3 nights in Jul 2021
Response from Fadi Hazeem on 8 Jul,2021
Dear Takiyah Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thank you and Regards Fadi Hazeem Operation Manager

8/10 Good

Abeer

Stayed 1 night in Jun 2021
Response from Fadi Hazeem on 1 Jul,2021
Dear Abeer Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thank you and Regards Fadi Hazeem Operation Manager

2/10 Terrible

Robin Jay

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Fadi Hazeem on 23 May,2021
Dear Robin Jay Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Fadi Hazeem Operation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location and very friendly team specially on Reception , all the services you need it available
Stayed 4 nights in Mar 2021
Response from Fadi Hazeem on 7 May,2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem Operation Manager

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2021
Response from Fadi Hazeem on 12 Mar,2021
Dear Kenneth Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem Operation Manager

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Fadi Hazeem on 12 Mar,2021
Dear Kenneth Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem Operation Manager

6/10 Okay

komel

Travelled with family
Liked: Cleanliness
Balcony with marina view!
Although we had a beautiful balcony view of the marina, the room itself lacked alot of things that would make ones stay comfortable. There were no power outlets near a mirror to do your hair for example or a mirror big enough to get ready around.. the room was always freezing (no carpet) and it just looked better in photos then the actual space. I did enjoy the pool and the location was great, near the walk. Staff was very helpful!! Everyone was very nice and it was safe to stay during Covid..
Stayed 10 nights in Dec 2020
Response from Fadi Hazeem on 12 Mar,2021
Dear Komel Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Fadi Hazeem Operation Manager

4/10 Poor

Ahmed

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jan 2021
Response from Fadi Hazem on 16 Jan,2021
Dear Ahmed Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Fadi Hazeem Operation Manager

8/10 Good

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2020
Response from Fadi Hazeem on 13 Aug,2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem Operation Manager

6/10 Okay

Stephen

Liked: Staff & service, room comfort
Room had a kitchen, but no bowls, cups or other basics. Lack of chairs, no mirror at dressing table.
Stayed 3 nights in Feb 2020
Response from Fadi on 4 Mar,2020
Dear Stephen Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Fadi Hazeem Operation Manager

6/10 Okay

Verified traveller

Stayed 5 nights in Dec 2019
Response from Fadi on 4 Mar,2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem Operation Manager

8/10 Good

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Mr. Fadi on 11 Mar,2020
Dear Andreia Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem Operation Manager

8/10 Good

Marcus

Liked: Staff & service, room comfort
Great views when upgrade room to Marina view
Lovely view of the Marina when you ask to upgrade your room. Really friendly staff and huge comfy bed. However the in room facilities are rather dated and I couldn’t seem to get hot water from the shower. I also had a leak above my sink in which I mentioned twice at reception yet nothing was done and then mess was not cleared. Overall I enjoyed my stay but I do think attention to detail was lacking in these apartments.
Stayed 3 nights in Dec 2019
Response from Mr. Fadi on 11 Mar,2020
Dear Marcus Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem Operation Manager

8/10 Good

Adeel

Liked: Staff & service
Disliked: Room comfort
they dont mention room city side views
if you book by hotels .com pic shown marina view room but hotel gives you city side room hotel bathroom is to small no toothpaste no brush services
Stayed 1 night in Nov 2019
Response from Mr. Fadi on 11 Mar,2020
Dear Adeel Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fadi Hazeem Operation Manager

2/10 Terrible

Erwin

There is no cable tv. Tv cable is on and off
Stayed 1 night in Oct 2019
Response from Mr. Fadi on 11 Mar,2020
Dear Erwin Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Fadi Hazeem Operation Manager

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Mr. Fadi on 11 Mar,2020
Dear Mohamed Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Fadi Hazeem Operation Manager

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Sep 2019

6/10 Okay

Ali

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Clean hotel, staff friendly, however, the rooms and pool area needs refurbished.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Spacious rooms, good location
Room was really spacious, modern and kept very clean. Although the room described as having a balcony, this was a small area that you could only just stand on, approx 1 metre wide by 30cm deep.. I wouldn’t call this a balcony and having paid extra for it I wasn’t pleased. The pool was extremely unclean throughout our stay, this was very disappointing. There is great areas on the roof for sunbathing with fantastic views of the marina. Overall it is a good place to stay in a brilliant location but needs some improvements.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic view of marina Very close to supermarket 24 hrs Very comfortable beds
Stayed 8 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recreational area was NN ice layout. Pool was pleasant.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The view sucked and when asked to be upgraded, i would have been charged an extra 100. Spent a lot of money for 5 days and wasn't worth it. The bathroom was a huge disappointment. You could literally sit on the toilet and brush your teeth at the same time. No space in the bathroom whatsoever!!
Stayed 6 nights in Mar 2019

8/10 Good

Yash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location good but service slow Experience so so Bcs toilet not good very small and smell inside always
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property doesn’t look like the photographs. It’s too old and shabby. Don’t expect a good view from the room as the windows face everywhere but the marina front. Only saving grace is the location and grocery store across the road
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

The location of the property is great and the 1 bedroom is spacious, but it’s not no where near a 4 star. They didn’t supply wash clothes, lucky I had my own and the bedroom tv never worked, the toilet is way too close to the sink giving you an uncomfortable area to do your business.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff were very friendly and polite, our room had a leak when we complained they moved us to an even bette4 suite with a view ove4 the marina
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
I asked for a can opener and they went and got me a new one. My wife and kids stayed last new year in a same design room but different floor. This time no furniture . Ie no bar stools, chairs table to eat at. There’s a kitchen to cook but only the bed to eat on. But very clean.
Stayed 7 nights in Feb 2019

10/10 Excellent

Elizabeth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Lovely staff- particularly the nice lady that checked us in.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing holidays, so beautiful place, helpful staff and top level service
Stayed 5 nights in Dec 2018

10/10 Excellent

JP, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One the best views in Dubai Marina are from this hotel
Stayed 7 nights in Nov 2018

10/10 Excellent

Lavinia

amazing view and hotel great bedsheets great location totally recommend
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 6 nights in Nov 2018

6/10 Okay

Andrew, Germany

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
closed to Beach, stuff was good, but room-conditioner was always very cold
Stayed 9 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018