King Salman bin Abdul Aziz Al Saud St, Jumeirah Beach, Dubai
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Management Team One&Only Royal Mirage, Dubai on 28 Apr,2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
Amazing location. Brilliantly run hotel. Loved our stay. We are returning customers over 8 years. Simply the best hotel in dubai
Justyna
Stayed 3 nights in Mar 2024
Response from Management Team One&Only Royal Mirage, Dubai on 17 Mar,2024
Dear Guest, We extend our sincere gratitude for your heartfelt feedback and for your unwavering support over the past 8 years. It is always a privilege to welcome you back to One&Only Royal Mirage, your cherished home away from home. Your kind words truly mean the world to us, and we are delighted to know that we have consistently met your expectations throughout your many visits. The entire team takes immense pride in delivering genuine hospitality, and we are overjoyed to learn that their dedication to serving with sincerity, care, and passion has left a lasting impression on your experiences with us. It was a genuine pleasure to have you as our guest, and we look forward to welcoming you back in the not too distant future. Your continued patronage is deeply appreciated, and we remain committed to ensuring each moment with us is nothing short of extraordinary.
I had great response on a tailor issue - thank you.
Otherwise staff and approach to service was very ‘robotic’ and adhoc.
Breakfast was poor standard for such a hotel
Steven
Stayed 1 night in Mar 2024
Response from Management Team One&Only Royal Mirage, Dubai on 14 Mar,2024
Dear Guest, We take this opportunity to thank you for choosing to stay with us. While it was a pleasure to have you with us, we do regret that you left the Resort with a poor impression. Your satisfaction is of utmost importance to us, and we take your concerns seriously. We extend our sincere apologies for any shortcomings you may have encountered during your stay. Your feedback is incredibly valuable, and we have swiftly taken steps to address these concerns with our team. Our commitment to delivering exceptional service remains unwavering, and we regret any instances where we may have fallen short in this regard. Additionally, we acknowledge that your breakfast experience did not meet your standards. Your feedback has been shared with our Director of Food & Beverage and Executive Chef for thorough review and to implement necessary corrective measures to elevate the guest experience. On a positive note, we are delighted to read that our tailor service met your expectations. Your kind compliment will be shared with our team, serving as encouragement to continue delivering exceptional service.We do hope this recent experience will not deter you from returning again in future. We look forward to the opportunity of welcoming you back and indeed restore your faith in the quality of our services.
Response from Management Team One&Only Royal Mirage, Dubai on 20 Feb,2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
Response from Management Team One&Only Royal Mirage, Dubai on 18 Feb,2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
Great hotel. Private clean beach. Nice pools. Great for photo shoots
Brad
Stayed 1 night in Jan 2024
Response from Management Team One&Only Royal Mirage, Dubai on 4 Feb,2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read your positive comments and are pleased that you found our resort to be exceptional, with a private clean beach, nice pools, and a wonderful ambiance. Your appreciation motivates us to maintain the highest standards, and we look forward to the pleasure of welcoming you back for another memorable stay in the future.
Our second visit to this hotel albeit a number of years apart. The experience was sublime, the staff were so attentive and friendly. The hotel was immaculate and serene. Will be returning again on a more regular basis
Ian
Stayed 6 nights in Jan 2024
Response from Management Team One&Only Royal Mirage, Dubai on 28 Jan,2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that your stay was truly memorable, and the attentive and friendly team played a significant role in your overall satisfaction. Your appreciation for the immaculate and serene ambiance is truly valued. We certainly look forward to welcoming you back in the not too distant future.
Response from Management Team One&Only Royal Mirage, Dubai on 21 Jan,2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
Response from Management Team One&Only Royal Mirage, Dubai on 6 Nov,2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
We heard of the reputation of the One&Only for few years and decided to spend a week at the resort in Dubai. Very disappointing in many ways for a 5 star hotel that should be classified more as a 4 star at most. Old furniture, terrible service, very poor breakfast menu. Unnecessarily expensive for what it is.
Verified traveller
Stayed 6 nights in Sep 2023
Response from Management Team One&Only Royal Mirage, Dubai on 19 Oct,2023
Dear Guest, We take this opportunity to thank you for choosing to stay with us. Indeed, we are saddened to hear that the stay fell below your expectations and the levels of service we are known for. Your feedback is incredibly important to us, and we thank you for highlighting the areas where we may have fallen short of your expectations. We certainly regret any inconvenience or discomfort you may have experienced during your stay. We have attempted to reach you by phone to discuss your feedback in detail, but unfortunately, we were not successful in our attempts. Your insights are valuable, and we want to ensure we address your concerns appropriately. To better understand your experience and discuss potential improvements, we would like to arrange a call at your convenience. Could you please provide us with the most convenient time and your preferred contact number? We are committed to ensuring your concerns are heard and addressed promptly. We do hope this recent experience will not deter you from returning again in future. We look forward to the opportunity of welcoming you back and indeed restore your faith in the quality of our services.
Excellent hotel, Great hospitality. We loved the experience.
Lyberis
Stayed 3 nights in Aug 2023
Response from Management Team One&Only Royal Mirage, Dubai on 3 Sept,2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We are pleased that overall, we were able to create a truly memorable experience for you at the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments. We certainly look forward to welcoming you back in the not too distant future.
The hotel is beautiful and service was excellent. I wish we could have stayed longer. I would recommend this property.
Amy
Stayed 3 nights in Aug 2023
Response from Management Team One&Only Royal Mirage, Dubai on 9 Aug,2023
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. We sincerely value your recognition towards the service of our dedicated staff. They are very much committed to serve with sincerity, care and passion in order to ensure each guest a memorable stay and experience. Our team members will be very pleased to learn that their genuine hospitality was recognized by you. We certainly look forward to welcoming you back in the not too distant future.
10/10 Excellent
Farha
23 Jul,2023
Farha
Stayed 3 nights in Jul 2023
Response from Management Team One&Only Royal Mirage, Dubai on 13 Aug,2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We certainly look forward to welcoming you back in the not too distant future
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
Very helpful staff, amazing services, excellent food.
Marek
Stayed 1 night in Jun 2023
Response from Management Team One&Only Royal Mirage, Dubai on 17 Jun,2023
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. We sincerely value your recognition towards the service of our dedicated staff. They are very much committed to serve with sincerity, care and passion in order to ensure each guest a memorable stay and experience. Our team members will be very pleased to learn that their genuine hospitality was recognized by you. We certainly look forward to welcoming you back in the not too distant future.
Response from Management Team One&Only Royal Mirage, Dubai on 23 May,2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
Response from Management Team One&Only Royal Mirage, Dubai on 23 May,2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
Response from One&Only Royal Mirage, Dubai on 18 Mar,2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
Response from Best regards, Management Team One&Only Royal Mirag on 15 Mar,2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
Response from One&Only Royal Mirage, Dubai on 15 Mar,2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
Very nice "old Dubai style" hotel - very good service. Some facilities are a little old but in very good condition.
Frederic
Stayed 3 nights in Jun 2022
Response from The Management Team at One&Only Royal Mirage on 22 Jun,2022
Dear esteemed guest,
It was our great pleasure welcoming you to One&Only Royal Mirage.
Thank you for your comment on the dedicated service and genuine hospitality provided by our colleaues across the Resort. We will ensure that such is shared with them.
Regarding your constructive comment about the facilities across the Resort, rest assured that the Arabian Court will be uplifted this summer, followed by the Palace next year, to always ensure our esteemed guest everlasting memories.
We do appreciate your positive rating about our Resort, and are looking forward to host you again in a near future.
Warm Regards,
The Management Team at One&Only Royal Mirage
Stayed in 2 Club rooms. Outdated, dark and small rooms. Stained carpet, dirty and small balcony. View from the beach : huge construction in front and to the right
Breakfast ok, but poor fruit choice.
Very well trained staff
Verified traveller
Stayed 6 nights in Oct 2021
Response from Management Team on 5 Nov,2021
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We certainly regret any shortcomings with the quality of some of our product and service experienced during your recent stay. We have reviewed your feedback in detail with the team to ensure we improve accordingly. We certainly hope that despite this recent experience we will have the opportunity of welcoming you back to the resort. Best regards, Management Team One&Only Royal Mirage, Dubai
Good quality and professional service. The facilities are in good condition but nothing special. Given the pricing, one would expect something special…
Verified traveller
Stayed 3 nights in Oct 2021
Response from Management Team on 17 Oct,2021
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We take good note of your feedback and sincerely look forward to welcoming you back in a not too distant future. Best regards, Management Team One&Only Royal Mirage, Dubai
A truly lovely 5-star hotel with great service, facilities and food.
Craig
Stayed 4 nights in Sep 2021
Response from Management Team on 3 Oct,2021
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future. Best regards, Management Team One&Only Royal Mirage, Dubai
Absolutely beautiful. I plan to book again. Customer service and cleanliness is unmatched. The ambiance is nothing less than majestic. I highly recommend this place.
Verified traveller
Stayed 4 nights in Jun 2021
Response from Management Team on 19 Jun,2021
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We take good note of your feedback and sincerely look forward to welcoming you back in a not too distant future. Best regards, Management Team One&Only Royal Mirage, Dubai
The hotel is amazing and the staff super friendly and helpful in everything
Verified traveller
Stayed 6 nights in Jun 2021
Response from Management Team on 17 Jun,2021
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We take good note of your feedback and sincerely look forward to welcoming you back in a not too distant future. Best regards, Management Team One&Only Royal Mirage, Dubai
What a magical place everything and everyone is impecable the service outstanding
Verified traveller
Stayed 6 nights in Jun 2021
Response from Management Team on 17 Jun,2021
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We take good note of your feedback and sincerely look forward to welcoming you back in a not too distant future. Best regards, Management Team One&Only Royal Mirage, Dubai
The resort is top of the line in all areas. It's so beautiful and every detail complements the next. The staff are all professional and a delight to interact with. My 50th birthday in Dubai was like a dream come true. We can't wait to return.
Verified traveller
Stayed 4 nights in Mar 2021
Response from Management Team One&Only Royal Mirage, Dubai on 24 Mar,2021
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We take good note of your feedback and sincerely look forward to welcoming you back in a not too distant future. Best regards
The hotel is perfect. The only thing, the rooms are a bit small for Dubai and this type Hotel.
Christophe
Stayed 4 nights in Feb 2021
Response from Management Team on 21 Feb,2021
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We take good note of your feedback and sincerely look forward to welcoming you back in a not too distant future. Best regards, Management Team One&Only Royal Mirage, Dubai
Fab facilities, fab beach, fab restaurants, pool side etc. Got a free room upgrade so big thank you. You can access the restaurants of OO Palm resort too which is also an exceptional property.
However spa can be better managed.
Verified traveller
Stayed 4 nights in Dec 2020
Response from Management Team One&Only Royal Mirage on 25 Dec,2020
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We take good note of your feedback and sincerely look forward to welcoming you back in a not too distant future. Best regards
Response from Management Team One&Only Royal Mirage, Dubai on 2 Oct,2020
Dear Guest, Thank you so much for taking the time to review your recent experience at One&Only Royal Mirage, we sincerely look forward to welcoming you back in a not too distant future. Best regards,
One of the most beautiful accommodating hotels I have ever stayed it. The staff was so friendly and attentive. The food and the restaurant was also amazing.
clarese
Stayed 3 nights in Mar 2020
Response from Management Team One&Only Royal Mirage, Dubai on 2 Oct,2020
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We take good note of your feedback and sincerely look forward to welcoming you back in a not too distant future.
Best regards,
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage and we sincerely look forward to welcoming you back in a not too distant future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
10/10 Excellent
Verified traveller
26 Feb,2020
Verified traveller
Stayed 6 nights in Feb 2020
Response from Management Team on 1 Mar,2020
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage we hope to welcome you back in the near future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage we hope to welcome you back in the near future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
The property was in excellent condition and had everything you could wish for
Verified traveller
Stayed 6 nights in Feb 2020
Response from Management Team on 1 Mar,2020
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage we hope to welcome you back in the near future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We sincerely look forward to welcoming you back in a not too distant future. Best regards, Management Team One&Only Royal Mirage, Dubai
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage and we sincerely look forward to welcoming you back in a not too distant future.
Best regards,
One&Only Royal Mirage, Dubai
The staff are excellent. Their eye for detail is exemplorarly. A well run establishment.
Verified traveller
Stayed 6 nights in Nov 2019
Response from Management Team on 20 Nov,2019
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We sincerely look forward to welcoming you back in a not too distant future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
All the people who work at the hotel went above and beyond anything that we expected.
Lovely people, fantastic hotel.
Andy
Stayed 3 nights in Nov 2019
Response from Management Team on 20 Nov,2019
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We sincerely look forward to welcoming you back in a not too distant future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
Beautiful luxurious resort great Arabian design quiet great service very unique very expensive
Verified traveller
Stayed 3 nights in Oct 2019
Response from Management Team on 20 Nov,2019
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We sincerely look forward to welcoming you back in a not too distant future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
10/10 Excellent
Sandra, Arrington, Tennessee
Travelled with family, Business traveller, Travelled with group
The property is beautiful and the service is excellent, outstanding.
Sandra
Stayed 2 nights in Sep 2019
Response from Management Team on 5 Oct,2019
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage and we sincerely look forward to welcoming you back in a not too distant future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage and we sincerely look forward to welcoming you back in a not too distant future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage and we sincerely look forward to welcoming you back in a not too distant future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
The staff ia amazing. Ricardo is an excellent manager. Robin's services as a manager of the front desk best inn class. I will stay at this hotel again and recommend to family and friends.
Walter
Walter
Stayed 2 nights in Sep 2019
Response from Management Team on 30 Sept,2019
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage and your recognition of the dedicated service of Ricardo and Robin. We sincerely look forward to welcoming you back in a not too distant future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai