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Reviews of Social Hotel

4 out of 5
Social Hotel
Barsha Heights, Dubai

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 82 reviews" "
Rating 8 - Good. 26 out of 82 reviews" "
Rating 6 - Okay. 9 out of 82 reviews" "
Rating 4 - Poor. 12 out of 82 reviews" "
Rating 2 - Terrible. 10 out of 82 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Thamim

Disliked: Cleanliness, property conditions & facilities
Hotel boasts of great facilities and views however it is very run down and in need of renovations. The pictures of the hotel need to be updated to current conditions. The pool and spar were in unacceptable conditions. I did not have a good experience at this hotel.
Stayed 3 nights in Mar 2023

4/10 Poor

Bahram

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Management on 15 Nov,2022
Dear Mr. Bahram,Thank your for your kind review and stayed with Byblos Hotel.Looking forward to welcome you in future to make your stay comfortable.

4/10 Poor

Didier

Disliked: Staff & service
Room was not as requested. Smelly and having several defects. Requested maintenance service daily!
Stayed 2 nights in Jul 2022
Response from Management on 24 Jul,2022
Dear Mr. Didier, Thank you for your stay and kind review. Please accept our sincerest apology for inconvenience you may face during your stay. Our motto to make guest stay comfortable. You may speak to duty manager during your stay to avoid above situation. We will work on your review to make your stay comfortable on upcoming arrival. Looking forward to welcome you.

8/10 Good

Anjana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near metro,
Stayed 2 nights in May 2022
Response from Management on 14 Jun,2022
Dear Ms. Anjana, Thank you for staying with Byblos Hotel and your positive feed back for your recent stay. Hope you have enjoyed your stay with Byblos Hotel. Looking forward to welcome you back.

2/10 Terrible

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The music pumping from the night club on the 15th floor every night is deafening and ruined my sleep on mosts nights. Even after moving rooms I lost sleep.
Stayed 4 nights in Jan 2022
Response from Management on 1 Feb,2022
Dear Mr. Gary, Our goal is to make every guest a happy guest when they stay with us. We apologize for the inconvenience you encountered during your stay with us. kindly know that your comments will be communicated with the team and we will strive to improve our services. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you a more complete experience.

4/10 Poor

Norma

Disliked: Amenities, property conditions & facilities
Average, not too clean.
Stayed 10 nights in Dec 2021
Response from Management on 12 Jan,2022
Dear Ms. Norma, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are sorry to hear that we have not met your expectations and we apologize for the inconvenience you encountered in your stay with us. Kindly know that your comments will be communicated with the team and we will strive to improve our services. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you a more complete experience.

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed
Terrible hotel, service was extremely poor, partying all through the night and the hotel not prepared to do anything about it. No hot water for shower or bath. Room hardly cleaned, old and tired hotel. Not worth the money
Stayed 5 nights in Oct 2021
Response from Imran on 9 Nov,2021
Dear Mr. Paul, Please accept our sincerest apology that we could not meet your expectation. We do care our guest comments and trying to provide more comfort during their stay. Hope this will not be your last impression.

2/10 Terrible

Ron

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been staying at this property for many years but this time was extremely disappointing. For starters the room had cockroaches, the housekeeping told me that their was a towel shortage and they can’t give more than one towel per room, the manager was extremely rude. I had to check out before my departure date due to an emergency and they refused to refund me the balance even though Expedia had spoken to them on phone and approved. Highly disappointed and will never ever stay with them.
Stayed 5 nights in Oct 2021
Response from Imran on 14 Oct,2021
Dear Sir / Madam, Please accept our sincerest apology for inconvenience you faced during your stay. We are trying to make our guest stay comfortable, your above point will bring to management attention and will be actioned accordingly, with regards to refund, there is a policy you have booked from Expedia, if booking is refundable, hotel will refund to you. However on your next visit we will do something from our end. Hope this will not be your last impression.

8/10 Good

Nigel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Imran on 16 Sept,2021
Dear Mr. Nigel, Thank you for kind and positive feed back. Your feed back allow us to improve our services to make your more comfortable. Looking forward to welcome you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 18 nights in Jul 2021
Response from Imran on 5 Aug,2021
Dear Valued Guest, Thank you for your positive feed back and staying with Byblos Hotel. Your feed back is important to us to make your stay more enjoyable. Looking forward to welcome you in future.

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2021
Response from Imran on 1 Jul,2021
Dear Respected Guest, Thank you for choosing Byblos Hotel for stay and positive review. We will make sure your future stay will be more comfortable. Looking forward to welcome you.

4/10 Poor

Christian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not really acceptable
No towels avalable for rooms , room was not cleaned properly as there were used tissue by cabinets , drains blocked and bathroom flooded when showering. Will go elsewhere in future
Stayed 1 night in Apr 2021
Response from Management on 13 Apr,2021
Dear Mr. Christian, Please accept our sincerest apology for inconvenience you faced during your stay. If you can provide your reservation detail, so we can look in to it, so it will not happen in future. We love to make your stay comfortable. Hoping your consideration this time.

4/10 Poor

alaa

Business traveller
Disliked: Cleanliness
Stayed 7 nights in Mar 2021
Response from Management on 15 Mar,2021
Dear Mr. Alaa, Please accept our sincerest apology to hear that we did not meet your exception, if you can share your review by emailing us or by call, so we can make improvement on those areas and can make your stay more comfortable on your next visit.

8/10 Good

tamar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel
my stay was very good clean and comfortable room.the location is perfect.
Stayed 4 nights in Nov 2020
Response from Imran on 30 Nov,2020
Dear Mr. Tamar, Thank you for choosing Byblos Hotel and a positive review for your stay. We love to make your stay comfortable and more enjoyable. Looking forward to welcome you back.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for a great value price.
Stayed 5 nights in Nov 2020
Response from Imran on 19 Nov,2020
Dear Ms. Wendy, Thank you for staying in Byblos Hotel and your positive feed back. Looking forward to welcome you back to make your future stay more comfortable and enjoyable.

8/10 Good

MerihERTEN, Istanbul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is great for reaching to city's touristic activities easily.
Stayed 5 nights in Aug 2020
Response from Imran on 3 Sept,2020
Dear Mr. Merih, Thank you for staying with Byblos Hotel and your positive feed. Looking forward to welcome you in future, so we can make your stay more comfortable and enjoyable.

8/10 Good

MerihERTEN, Istanbul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a good choice both for vacation and business travels. It is located in advantageous place where you may enjoy dining and shopping options around.
Stayed 7 nights in Jul 2020
Response from Imran on 10 Aug,2020
Dear Mr. Merih, Thank you for your kind feed back and staying with Byblos Hotel. Looking forward to make your stay more comfortable and enjoyable.

8/10 Good

Waell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Imran on 30 Jul,2020
Dear Mr. Waell, Thank you so much for positive review and staying with Byblos Hotel. Looking forward to welcome back, to make your stay more comfortable and enjoyable.

8/10 Good

MerihERTEN, Istanbul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located in a nice place where you may easily find dining and shopping options. Hotel staff is friendly and helpful.
Stayed 7 nights in Jul 2020
Response from Imran on 30 Jul,2020
Dear Mr. Merih, Thank you so much for positive review and staying with Byblos Hotel. Looking forward to welcome back, to make your stay more comfortable and enjoyable.

8/10 Good

MerihERTEN, Istanbul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That's a nice hotel with reasonable pricing and located at a good place where it's easy to find dining options
Stayed 7 nights in Jul 2020
Response from Imran on 22 Jul,2020
Dear Mr. Merih, Thank you for staying with Byblos Hotel and your positive feed back. Looking forward to welcome you back.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good
Stayed 1 night in Mar 2020
Response from Imran on 22 Jul,2020
Dear Ms. Rachel, Thank you for staying with Byblos Hotel and your positive feed back. Looking forward to welcome you back.

2/10 Terrible

Adryell

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Worst experience in Dubai
I booked for 5 days but I stayed only 2 nights. The hotel were with a lot of issues... A/C doesn't working, the hot water worked only 3hs on second day... I changed room 2 times looking for something better but, doesn't happen. I paid exta fees for breakfast. First day when breakfast came, I never even saw so worst food. I left of hotel and they doesn't gave me back any amount or didn't any excuses or sorry about...
2nd room 4am when the room were so hot a d impossible to sleep
Stayed 5 nights in Jun 2020
Response from Imran on 15 Jun,2020
Dear Mr. Adryell, Greeting From Byblos Hotel! Please accept our sincerest apology inconvenience you faced. As you came back today to hotel and discussed with you that booking was non refundable, hence we are unable to refund. However we are please to accommodate you in higher category of room with discounted rate that your previous paid amount will be adjust in this booking. As discussed with you at reception your satisfaction and happiness is our moto, so you can come back to hotel. Looking forward to check in you today.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Was OK
Can’t put my finger on it but won’t be staying again. The place was clean and tidy, a little dated but comfy bed. Booked this by mistake rather the Elite one next to Mall of the Emirates. Outside the streets are littered with hundreds, if not thousands of business cards for 18+ services. App won’t let me upload a photo.
Stayed 2 nights in Feb 2020
Response from Imran on 19 Feb,2020
Dear Guest, Thank you for staying with Byblos Hotel, however street card have no relation with hotel. If you have any comments about hotel, please share with us. Thank you.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Imran on 3 Feb,2020
Dear Sir / Madam, Thank you for staying with Byblos Hotel and your positive feed back. Looking forward to welcome you again.

10/10 Excellent

Hesham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Imran on 16 Dec,2019
Dear Mr. Hesham, Thank you for staying in Byblos Hotel and positive feed back. We love to welcome you in future to make your stay more enjoyable.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Imran on 16 Dec,2019
Dear Sir / Madam, Thank you for staying in Byblos Hotel and your positive feed back. We love to welcome you in future to make your stay more comfortable and enjoyable.

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Imran on 23 Nov,2019
Dear Mr. Faisal, Greeting Of The Day!!! Thank you for staying with Byblos Hotel and positive feed back. We would love to make your stay more comfortable and enjoyable on your next visit. Looking forward to welcome you back in future.

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Imran on 23 Nov,2019
Dear Mr. Benjamin, Greeting Of The Day!!! Thank you for staying with Byblos Hotel and positive feed back. We would love to make your stay more comfortable and enjoyable on your next visit. Looking forward to welcome you back in future.

10/10 Excellent

mohamed

Stayed 10 nights in Oct 2019

6/10 Okay

Jainaba

Business traveller
Disliked: Staff & service
Stayed 5 nights in Oct 2019
Response from Imran on 4 Nov,2019
Dear Jainaba, Thank you so much for staying with Byblos Hotel and your kind feed back. Looking forward to welcome you back.

4/10 Poor

patrick

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Shower didnt work properly for 2 days and had no hot water at all another day.
Stayed 7 nights in Oct 2019
Response from Imran on 4 Nov,2019
Dear Mr. Patrcik, Thank you so much for staying with Byblos Hotel and please accept our sincerest apology for inconvenience you faced for two days. We would love to upgrade your room on next visit and will make your stay more comfortable. Looking forward to welcome you back.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service and very impolite staff. I waited for my room 2 hours for a check-in at 10pm.
Stayed 2 nights in Oct 2019
Response from Imran on 11 Oct,2019
Dear Sir / Madam, Please accept our sincerest apology for inconvenience you faced upon check in. Sorry to hear that you have waited for 2 Hours for check in. Hotel check in time is 14:00 Hrs on the day of arrival, if you can provide your booking detail so we can check further and do improvement area need to be and make your upcoming stay comfortable.

6/10 Okay

Maureen, Abu Dhabi

Disliked: Staff & service, amenities
Good price and spacious room. Very lengthy and unfriendly check in.
Stayed 1 night in Oct 2019
Response from Imran on 6 Oct,2019
Dear Sir / Madam, Thank you for staying with Byblos hotel and your kind feed back. We are sorry to hear that check in was not friendly and it's took time. If you can share your room number, so we can find out detail and improve our service for future. Waiting for your swift reply

6/10 Okay

Vanessa

Stayed 6 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019
Response from Imran on 3 Oct,2019
Dear Sir / Madam, Thank you for staying with Byblos Hotel and your valuable feedback. If you can share your booking detail and hotel experience, so we can improve our self to make your stay more comfortable in future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unique night live Terrible timing in check in and check out ( need to review their procedures)
Stayed 1 night in Jul 2019
Response from Imran on 8 Aug,2019
Dear Sir / Madam, Greeting Of The Day!!! Please accept our sincerest apology, you may face during your stay. Hotel standard check in time 14:00 Hrs and check out time is 12:00 Noon, you need to confirm with reception early check in and check out time to avoid any inconvenience. If you face further issue during your stay, please get back to us with your reservation detail.

4/10 Poor

Amr

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very very bad internet connections Long Check in & check out procedures
Stayed 1 night in Jul 2019
Response from Imran on 8 Aug,2019
Dear Mr. Amr, Greeting Of The Day!!! Please accept our sincerest apology, you faced during your stay. If you can provide your booking detail so can check with concern team reason behind bad internet connection, if you can provide person name who checked in and checked out, reason behind delay. So we can do necessary step to guide staff and make your stay memorable for upcoming stay. It should not repeat again.

10/10 Excellent

Mb

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel reception it's very good the room it's clean and service best ,,
Stayed 1 night in May 2019
Response from Imran on 4 May,2019
Respected Sir / Madam, Thank you for your kind feed back and choosing Byblos Hotel for your stay. Looking forward to welcome you in future to make your stay more comfortable, hoping to fill your expectation more.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Imran Ahmed on 4 May,2019
Respected Sir / Madam, Thank you for your kind feed back and choosing Byblos Hotel for your stay. Looking forward to welcome you in future to make your stay more comfortable, hoping to fill your expectation more.

6/10 Okay

Abdullah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Imran on 8 Apr,2019
Dear Mr. Abdullah, Greeting Of The Day!!! Thank you for staying with Byblos Hotel and your response. Looking forward to welcome you in future, to make your stay more comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Imran on 1 Apr,2019
Thank you so much for staying in Byblos Hotel and positive response. Looking forward to welcome you in future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low on price....high on value.
Was a nice hotel and the people that worked there were friendly. The surroundings offer plenty to do and the hotel itself has bars, restaurants, and a club.
Stayed 1 night in Feb 2019
Response from Imran on 7 Mar,2019
Dear Mr. Jason, Greeting Of The Day!!! Thank you for your valuable feed back, and enjoyed your stay with us. Looking forward to welcome you in future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless stay
Trip was faultless staff service and food excellent
Stayed 2 nights in Feb 2019
Response from Imran on 7 Feb,2019
Dear Mr. David, Greeting Of The Day!!! Thank you for staying with Byblos Hotel and your positive response. Looking forward to welcome back in future.

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Imran on 6 Dec,2018
Dear Mr. Florence, Greeting Of The Day!!! Thank you for staying with Byblos Hotel and your valuable feed back. Looking forward to welcome you in future.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Imran on 5 Dec,2018
Dear Mr. Benjamin, Greeting Of The Day!!! Thank you for staying with Byblos Hotel and providing your valuable feed back. Looking forward to welcome you in future.

10/10 Excellent

Tat

An excellent hotel.
Stayed 4 nights in Nov 2018
Response from Imran on 28 Nov,2018
Dear Mr. Parish, Thank you for staying with us and your valuable feedback, allowing us to serve you and make your stay comfortable. Looking forward to welcome you in future.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
No iron or ironing board in the room? The club upstairs music was loud
Stayed 7 nights in Oct 2018
Response from Imran on 7 Dec,2018
Dear Sir / Madam, Greeting Of The Day!!! Thank you for staying with Byblos Hotel and provided your valuable feed. Please accept our sincerest apology for inconvenience you faced during your last stay. Iron and ironing board is available and provided to guest upon request. We love to welcome you again on your next visit. Once you have done hotel reservation please give us a call or message us about your request, so we can take care and make your stay more comfortable.

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel not recommend
At the last moment the hotel shifts the guest in-spite of making a Pre planed reservation
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Medium quality
Stayed 3 nights in Jul 2018