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Reviews of Studio M Arabian Plaza Hotel & Hotel Apartments

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 62 out of 117 reviews" "
Rating 8 - Good. 29 out of 117 reviews" "
Rating 6 - Okay. 12 out of 117 reviews" "
Rating 4 - Poor. 6 out of 117 reviews" "
Rating 2 - Terrible. 8 out of 117 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a chance to stay at Studio M. Liked the property, very convenient location and very well kept facilities. Looked after by duty Manager Gulzar, I must say he has surpassed level of excellent customer service. Very help ful, polite and well aware of how to look after guest. Highly recommend him and his leadership skill.
Stayed 7 nights in Apr 2024

10/10 Excellent

CARL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this location was great. Transportation is very close by.
Stayed 3 nights in Mar 2024

10/10 Excellent

CARL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My staff was overall great.
Stayed 4 nights in Mar 2024

10/10 Excellent

CARL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 2 nights in Apr 2024

10/10 Excellent

CARL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was great. The reception and security staff are very friendly and professional! A big thank you to Jessica, Mohammed and the rest of the team. I would recommend extending the gym hours to 24/7 or midnight to allow those that work late to enjoy a workout. See you next time!
Stayed 3 nights in Apr 2024

10/10 Excellent

CARL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a great location to stay. Gasem is great and always very fast at the desk
Stayed 2 nights in Mar 2024

10/10 Excellent

CARL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I’ve enjoyed my stay at this hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Aidarus

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommended,
Stayed 1 night in Feb 2024

2/10 Terrible

Ameer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, best option to stay close to DBX terminal 2
Stayed 1 night in Nov 2023
Response from Amr on 14 Nov,2023
Dear Sergio,Thank you for taking the time to share your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience.May we have another opportunity to welcome you again to your home in Dubai in the not-too-distant future.Yours sincerely,Amr Adel General Manager

8/10 Good

ABDIRAHMAN ISLA

Liked: Cleanliness, staff & service, property conditions & facilities
The interior design in the room as well as the receptio and surrounding
Stayed 1 night in Oct 2023
Response from Aiman on 24 Oct,2023
Dear Valued Guest,Thank you for the time you have taken to share your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience.May we have another opportunity to welcome you again to your home in Dubai in the not-too-distant future.Yours sincerely,General Manager

4/10 Poor

Caleb

Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from General Manager on 24 Oct,2023
Dear Valued Guest,Thank you for taking the time to share your experience with us. We were very concerned to read that your stay with us was not so pleasant and that you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your visit and are genuinely sorry that you left with such an impression of our hotel.We would hope that you might perhaps allow us a further opportunity to be of better service to you in the future.Sincerely,General Manager

2/10 Terrible

Emil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They had issue with their faucet in the bathroom and when we checked out they told us that we did it until we proved them it was before. They also had ripped sofa and thanks God they didn't tell us we did this as well.
Stayed 2 nights in Sep 2023
Response from Ahmed on 28 Sept,2023
Dear Valued Guest,Thank you for taking the time to share your experience with us.We were very concerned to read that your stay with us was not so pleasant and you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your stay and are truly sorry that you left with such an impression of our hotel.We value your comments and will definitely look into the areas you raised in a view of improving our products. We would hope that you might perhaps allow us a further opportunity to be of better service to you in the future.Sincerely,Hotel Managment

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
I liked my overall stay. Close to everything and clean.
Stayed 15 nights in Aug 2023
Response from Aiman on 28 Oct,2023
Dear Ayesha,Thank you for the time you have taken to share your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience.May we have another opportunity to welcome you again to your home in Dubai in the not-too-distant future.Yours sincerely,General Manager

2/10 Terrible

naser mayoof

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty
Response from Ahmed on 4 Sept,2023
Dear Naser,Thank you for taking the time to share your experience with us.We were very concerned to read that your stay with us was not so pleasant and you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your stay and are truly sorry that you left with such an impression of our hotel.We value your comments and will definitely look into the areas you raised in a view of improving our products. We would hope that you might perhaps allow us a further opportunity to be of better service to you in the future.Sincerely,Maria LamarcheGeneral Manager

8/10 Good

Bashir

Liked: Staff & service, amenities, property conditions & facilities
Everything was perfect but not the front road.
Stayed 6 nights in Aug 2023
Response from Ahmed on 4 Sept,2023
Dear Mr.BashirThank you for choosing Studio M Arabian Plaza as your accommodation here in Dubai and for taking the time to review us.We are glad to know that you enjoyed your stay with us and that you had an overall positive experience at our hotel, as reflected in your rating. We are looking forward to welcoming you back soon for another great experience. Yours sincerely,Maria LamarcheGeneral Manager

10/10 Excellent

masood

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptional staff ms florance and lal mani
Lal Mani and Florance, they are very hard worker and keep Room very clean and helpful
Stayed 1 night in Aug 2023
Response from Maria on 8 Aug,2023
Dear Masood,Thank you for staying at Studio M Arabian Plaza Hotel & Hotel Apartments. We are glad to read your review and know you enjoyed your stay with us. Your compliments will be shared with Lal Mani and Florance.It is always a pleasure to host our valued guests and ensure every stay is always memorable. We are looking forward to welcoming you back soon.Yours sincerely,Maria Lamarche General Manager

8/10 Good

JAREON

Liked: Cleanliness, staff & service, property conditions & facilities
The property is affordable and close to the airport. The staff was very friendly and always helpful.
Stayed 3 nights in Jun 2023
Response from Maria on 8 Aug,2023
Dear Valued Guest,Thank you for staying at Studio M Arabian Plaza Hotel & Hotel Apartments. We are glad to read your review and know you enjoyed your stay with us. Your compliments will be shared with all the team members.It is always a pleasure to host our valued guests and ensure every stay is always memorable. We are looking forward to welcoming you back soon.Yours sincerely,Maria Lamarche General Manager

8/10 Good

FAKHRELDIN

Stayed 6 nights in May 2023
Response from Maria on 9 Jun,2023
Dear Valued Guest,Thank you for taking the time to rate Studio M Arabian Plaza. So gratified to know that you have positive feedback about our hotel.We are looking forward to your future stay with us.Yours sincerely,Maria Lamarche General Manager

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it of course. Best staff ever Johnry and Hassan made my stay amazing. I booked this hotel for a few days after arriving to Dubai :) its close to airport
Response from Maria on 17 Apr,2023
Dear Violeta,Thank you for the time to share your experience with Studio M Arabian Plaza during your stay. We are pleased to know that the hotel's colleagues and location have exceeded your expectations.Your kind compliments will be shared with Johnry and Hassan. We will be glad to serve you again on your next visit to Dubai in the not-too-distant future.Yours sincerely,Maria Lamarche General Manager

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hhhh
Stayed 1 night in Mar 2023

4/10 Poor

Huda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Maria on 21 Mar,2023
Dear Huda,Thank you for the time you have taken to rate Studio M Arabian Plaza. Your feedback and ratings are so important to us, as these will assist us in ensuring that we exceed our guests' expectations. If you wish to identify areas during your stay that you felt we could improve on, please do not hesitate to contact us.Yours sincerely,Maria Lamarche General Manager

6/10 Okay

Alexandre

Liked: Cleanliness, staff & service
Room did not have a bathtub as shown in the pictures on Expedia.
Stayed 3 nights in Mar 2023
Response from Maria on 16 Mar,2023
Dear Alexandre,Thank you for taking the time to share your experience with us. We were very concerned to read that your stay with us was not so pleasant and that you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your stay and are truly sorry that you left with such an impression of our hotel.We would hope that you might allow us a further opportunity to be of better service to you in the future.Sincerely,Maria LamarcheGeneral Manager

8/10 Good

Mr Aas B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Maria on 18 Mar,2023
Dear Mr Aas B,Thank you for the time you have taken to rate Studio M Arabian Plaza. Your feedback and ratings are so important to us, as these will assist us in ensuring that we exceed our guests' expectations. If you wish to identify areas during your stay that you felt we could improve on, please do not hesitate to contact us.Yours sincerely,Maria Lamarche General Manager

4/10 Poor

Daniel

Business traveller
Liked: Cleanliness
Smoking room
We booked 2 nonsmoking rooms but we received one for impaired person (bathroom with sewage system that needs to be repaired because of the smell- room Nr 141) and one smoking room. After change of kind words we were promised that smoking room will be changed next day for non-smoking room with higher quality . Nobody cared and did not made the change for next 4 nights till end of our stay. If you come at “ wrong hour” for breakfast you twill not find at least few dishes.I will add that I am Rewards Gold Member at Hotels.com. The only plus of hotel is near Al Qiyada Metro station.
Stayed 5 nights in Jan 2023
Response from Ahmed on 6 Feb,2023
Dear Daniel,Thank you for taking the time to share your experience with us.We were very concerned to read that your stay with us was not so pleasant and you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your stay and are truly sorry that you left with such an impression of our hotel.We value your comments and will definitely look into the areas you raised in a view of improving our products. We would hope that you might perhaps allow us a further opportunity to be of better service to you in the future.Sincerely,Maria LamarcheGeneral Manager

8/10 Good

Kamala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Maria on 5 Jan,2023
Dear Ahmed,Thank you for taking the time to rate Studio M Arabian Plaza. So gratified to know that you had an overall positive stay at our hotel.We are looking forward to your future stay with us.Yours sincerely,Maria Lamarche General Manager

2/10 Terrible

Dulce

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They room the have available were room for smoking people. The room and the whole floor smell so bad. The offer a room for special needs with few soap and not door for shower. Scary that a person was hiring my door in the middle of the night.
Stayed 1 night in Nov 2022
Response from Maria on 30 Nov,2022
Dear Dulce, Thank you for taking your valuable time to inform us about your experience following your stay with Studio M Arabian Plaza. We have learned that some of our services did not meet your expectations this time.I would take this opportunity to sincerely apologize for the inconvenience caused.Kindly note that your feedback is well noted and was shared with the concerned department, and we have added clear notes to your profile stating your highlighted points. As we always aim to be a reliable hospitality organization, serving our guests with the utmost care and personal touch to make sure every guest's stay is the most enjoyable and memorable one.We look forward to welcoming you back.Yours sincerely,Maria Lamarche General Manager

10/10 Excellent

Jinny

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2022

2/10 Terrible

Haohui

Travelled with partner
Disliked: Cleanliness
Wasn’t expect to pay $10 per night at check in.
Stayed 2 nights in Dec 2021
Response from SMAP on 13 Dec,2021
Dear Mr.Haohui, Thank you for staying with us. We want to thank you for taking your valuable time to inform us about your experience at our Hotel. Regardless, the 10 AED is a mandatory fee paid by guests upon arrival as per the country rules. We always look forward to welcoming you back and assure you that we have added clear notes to your profile stating the mentioned remarks as we will spare no efforts to make your stay with us the most enjoyable and memorable one as we always aim to be a reliable hospitality organization serving our guests with utmost care and personal touch. Sincerely, Ursula Chidiac General Manager

8/10 Good

Catarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I like it all, from the housekeeping guy, to the receptionist. The only thing is strange you have to wait a while they checking your room for you to get a check out.
Stayed 1 night in Nov 2021
Response from Ursula on 4 Dec,2021
Dear Catarina, Thank you for the time you have taken in sharing your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience and our colleagues have exceeded your expectations. Kindly note that the hotel gets quite busy during the peak hours of check-in and check-out. Please note that your feedback is received and duly noted. Our sincere apologies for the inconvenience caused. May we have another opportunity to welcome you again to your home in Dubai in the not too distant future. Yours sincerely, Ursula Chidiac | General Manager

8/10 Good

Temesgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Ursula on 4 Dec,2021
Dear Temesgen, Thank you for taking the time to rate Studio M Arabian Plaza. So gratified to know that you have positive feedback about our hotel. We are looking forward to your future stay with us. Yours sincerely, Ursula Chidiac | General Manager

6/10 Okay

Shaunise Yvonne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros: clean, contemporary, close to the airport, centrally located, attentive housekeeping staff. Cons: money hungry, poor customer service, tiny gym, very small pool area, mediocre breakfast. As other Expedia users may know, when booking a package (flight and hotel), the number of people you book for the flight will automatically be the number of people that is booked for the hotel. Well, the first time I booked with Studio M I was flying alone and meeting my husband in Dubai. I called Millennium hotels to inform them that my hotel booking is for 2 not one. They told me “no problem, just notify reception when you check-in, there are no additional fees”. I checked-in with no issue and enjoyed my stay. This second time, I booked the trip for three. My mom’s flight was switched so she was arriving the day after my daughter and I. I told reception that my husband and mom will be meeting us so there is a total of 4 people. Reception said, “no problem”. The day before our check-out, as we are eating the “free” breakfast, a restaurant staff approached me to tell me that I need to pay for the additional people because my reservation is only for 2. I explained to him, then went to reception. They realized my booking was for 3 originally, and left it alone. I thought it was settled but when I returned to my room reception called me and gave me every excuse under the sun why I needed to pay for 1guest. It was frustrating to know that they were ok losing a repeat guest over 40AED.
Stayed 6 nights in Nov 2021
Response from SMAP on 13 Dec,2021
Dear Ms.Yvonne, Thank you for staying with us. We want to thank you for taking your valuable time to inform us about your experience at our Hotel. Regardless, your original booking was for 2 pax and any additional guest in the room is subject to an extra charge in the restaurant. We always look forward to welcoming you back and assure you that we have added clear notes to your profile stating the mentioned remarks as we will spare no efforts to make your stay with us the most enjoyable and memorable one as we always aim to be a reliable hospitality organization serving our guests with utmost care and personal touch. Sincerely, Ursula Chidiac General Manager

2/10 Terrible

Roof

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not cooperating staff
Stayed 1 night in Oct 2021
Response from Ursula on 3 Nov,2021
Dear Roof, Thank you for the time you have taken to rate Studio M Arabian Plaza. Your feedback and ratings are so important to us, as this will assist us in ensuring that we exceed our guests' expectations. Our apologies for the unpleasant gesture of our colleagues towards you. May we have another opportunity to welcome you again for another great experience. Yours sincerely, Ursula Chidiac | General Manager

8/10 Good

cherryl

Stayed 1 night in Sep 2021

6/10 Okay

Brenda

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Space of the room was okay and the bed was very comfortable. The bathroom shower had a lot of mold because there was no fan to ventilate while showering. The inside of tub was digusting and looked extremely dirty. We told the cleaning people to clean it but I dont think they knew what we meant. We always asked for extra towels since there were 2 people in the room and we shower each day sometimes 2 times a day. Some days cleaning only gave us one hand towel. This was not satisfying. Hotel shuttle was extremely expensive, this should have been free to guest when going to airport to depart. Hairdryer was attached to the underside of table outside of bathroom. It was difficult to dry your head. Overall I give only a 3 to this hotel. Next time I will stay at another
Stayed 7 nights in Sep 2021

10/10 Excellent

Masoud, West lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!! We will come back soon again!!
Stayed 1 night in Aug 2021

8/10 Good

Sajjad usman kazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from SMAP on 12 Jul,2021
Dear Mr. Sajjad usman kazi, Thank you for taking the time to rate Studio M Arabian Plaza. So gratified to know that you have positive feedback about our hotel. We are looking forward to your future stay with us. Yours sincerely, Ursula Chidiac | General Manager

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Clean, room is so nice, location is superior
Stayed 1 night in May 2021

8/10 Good

Falak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
C
It was good stay there very close metro and restaurants so I enjoyed there 😄
Stayed 5 nights in Feb 2021
Response from SMAP on 28 Feb,2021
Dear Mr.Falak, Thank you for choosing Studio M Arabian Plaza as your accommodation here in Dubai and for taking the time to review us. We are glad to know that you enjoyed your stay with us and that you had an overall positive experience at our hotel, as reflected in your rating. We look forward to welcoming you in the not too distant future. Yours sincerely, Ursula Chidiac | General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

md Riazuddin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from SMAP on 10 Dec,2020
Dear Valued Guest, Thank you for the time you have taken to share your feedback following your stay with Studio M Arabian Plaza. Happy to know that you had an overall positive experience. Our pleasure to welcome you again at your home in Dubai in the not too distant future. Yours sincerely, Ursula Chidiac | General Manager

2/10 Terrible

abin

Travelled with group
Disliked: Staff & service, room comfort
I was so sad to say, very bad service and swimming pool was open and not highg
Stayed 1 night in Nov 2020
Response from SMAP on 16 Dec,2020
Dear Mr. Abin, Thank you for taking the time to share your experience with us. We were very concerned to read that your stay with us was not so pleasant and you were not happy with our service. We sincerely apologize for the inconvenience caused that resorted in your stay not being maximized. Kindly note that we will definitely look into the areas you highlighted related to improving our products and services. Looking forward to welcome you in the future. Sincerely, Ursula Chidiac | General Manager

10/10 Excellent

Alhassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The man in the reception his name Gulazar was so kind and friendly I want say to him thanks
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap Hotel = Poor Services
The toilet was not clean as there were disgusting stains on it. Towels were for only 1 person even though we booked the room for 2pax.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Excellent service and nice, clean hotel!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good staying, Thank you Ghaly the receptionist
Stayed 1 night in Feb 2020

10/10 Excellent

James

Business traveller
Location is okay with metro, easy to move without car, for short term stay okay
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in and checking out needs to be better. But is not because of staff. Its just because was too busy during the time i arrived and departed
Stayed 1 night in Dec 2019
Response from SMAPMC on 11 Dec,2019
Dear Valued Guest, Thank you for sharing your feedback. It may happen that the hotel gets quite busy during the peak hours of check-in and checkout. Nevertheless, we would like to assure you that we are continually looking for innovative solutions to enhance the arrival and departure experience of our guests. Please note that your feedback is well noted. Meanwhile, our apologies if the delay in your check-in and check-out resorted to your stay not being maximized. We hope to have the opportunity to serve you again in the not too distant future. Yours sincerely, Ursula Chidiac | General Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place for a staycation
The place was very good. Accommodating staff and superb service. Me and my wife was just there for an overnight stay.
Stayed 1 night in Dec 2019
Response from SMAPMC on 11 Dec,2019
Dear Mr. Jan, We are thrilled to know that we have succeeded in making your experience a memorable one as our hotel aims to provide all our guests' with a unique experience and we are sure that our colleagues enjoyed catering to your needs as much as you enjoyed your stay. On a more positive note, we thank you for sharing your valuable feedback for Studio M Arabian Plaza. Can't wait to welcome you again in the not too distant future. Yours sincerely, Ursula Chidiac | General Manager