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Reviews of Swissotel Al Ghurair

5 out of 5
Swissotel Al Ghurair
Omar Bin Al Khattab Street, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 606 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff were very helpful and friendly. Location was also convenient
Stayed 7 nights in Apr 2024

10/10 Excellent

Dorah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa is great.
Stayed 4 nights in Apr 2024

10/10 Excellent

abdul ahad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy excess to the mall
Stayed 4 nights in Apr 2024

10/10 Excellent

Reaz

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early and hotel was able to accommodate, which was of utmost importance to me as I was traveling with my parents after a 13 hr flight from the US. Stayed at other hotels in Dubai and they can not come close to this kind of service. Mahmud and Julius had superb customer facing skills. They were kind, patient and hospitable. Their excellence and ability to make us feel welcomed makes me want to stay here every trip in Dubai! Swissotel is also greatly located in Deira. Thank you
Stayed 2 nights in Apr 2024

8/10 Good

firoozeh

Business traveller
Liked: Property conditions & facilities
I expected much more from the breakfast buffet
Stayed 1 night in Apr 2024

2/10 Terrible

Robert

Stayed 1 night in Apr 2024

8/10 Good

Zehra

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was centrally located in Deira which was great! There were numerous restaurants nearby and the prices were economical compared to the Jumeirah side. The hotel is attached to a mall which is extremely convenient. We went during Ramadan and were expecting a grand buffet for suhoor but unfortunately their options were limited. The staff is excellent - extremely friendly and willing to go the extra mile. I would highly recommend staying at the hotel! Great for families!
Stayed 7 nights in Mar 2024

10/10 Excellent

EVA, KIGALI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shabesha at reception was very helpful, and professional, was relaxing staying at Swiss hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place during my time in Dubai! Would definitely book another room in the future!!
Stayed 5 nights in Mar 2024

10/10 Excellent

Armine, yeghvard

Stayed 3 nights in Mar 2024

10/10 Excellent

Basir

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel and Nice Staff
Stayed 1 night in Mar 2024

10/10 Excellent

Elhadji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities
Stayed 5 nights in Mar 2024
Response from Aelansari on 17 Mar,2024
Dear Elhadji,Thank you so much for the perfect rating. We are grateful of the time you have taken to let us know your satisfaction. Look forward to welcome you back soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

8/10 Good

Balqisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Maxtay John

Stayed 5 nights in Feb 2024

10/10 Excellent

GEORGES

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE STAFF AT THE RECEPTION
Stayed 3 nights in Feb 2024
Response from Aelansari on 9 Mar,2024
Dear Georges,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

2/10 Terrible

Cherryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scammed
The hotel is horrible. I used the phone to call my credit card company, collect call, to have my card replaced. It was a collect call. On the check out day, i was told i owe them money, i have a telephone bill. I was wonder Why they were charging me 279.+ dirhams for 10mins and 4 mins call. I showed them the website that shows its a collect call. I waited and wasted more than an hour waiting in the lobby to resolve the issue. Only to be told, it is their policy that the guest pays whether or not it is a collect call or not. It definitely is a scam hotel to me.
Stayed 4 nights in Feb 2024
Response from Aelansari on 9 Mar,2024
Dear Cherryl,Thank you for taking the time to share your feedback with us. We are truly sorry for the inconvenience you experienced during your stay at Swissôtel Al Ghurair. Please accept our sincere apologies for any confusion or misunderstanding regarding the phone charges.We have investigated the matter thoroughly and understand your frustration regarding the collect call issue. We would like to clarify that our policy is to charge for all phone calls made from the hotel, regardless of whether they are collect calls or not. We apologize if this was not clearly communicated to you during your stay.Please rest assured that we take your feedback seriously and will use it as an opportunity to improve our communication with guests regarding phone charges. We will make sure to review our procedures and provide clearer information to avoid any future misunderstandings.We truly value your patronage and appreciate you bringing this matter to our attention. We hope that you will give us another chance to serve you better in the future. Should you require any further assistance or have any additional concerns, please do not hesitate to contact us directly.Thank you once again for your feedback.Sincerely,Amal El AnsariGeneral ManagerSwissôtel Al Ghurair & Swissôtel Living Al Ghurair

10/10 Excellent

Malick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 7 nights in Feb 2024
Response from Aelansari on 9 Mar,2024
Dear Malick,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

6/10 Okay

Zuhaib

Did not offer me VIP room upgrade
Stayed 5 nights in Feb 2024
Response from Aelansari on 9 Mar,2024
Dear Zuhaib,Thank you for sharing your feedback regarding your recent stay at Swissôtel Al Ghurair. We sincerely apologize for any inconvenience caused by not offering you a VIP room upgrade. We appreciate your comment and will take it into account for future improvements. Our team is committed to providing exceptional service to all our guests, and we regret that we fell short on this occasion. We hope to have the opportunity to welcome you back in the future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

10/10 Excellent

MOHAMAD

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2024
Response from Aelansari on 9 Mar,2024
Dear Mohamad,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

10/10 Excellent

Samia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This has always been one of my favourite hotel groups to stay at. They are luxury. The staff is ever so friendly. They accommodated my requests.
Stayed 2 nights in Dec 2023
Response from Aelansari on 9 Mar,2024
Dear Samia,We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

10/10 Excellent

zainub

Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel is not very nice to walk at night but the hotel was good
Stayed 3 nights in Jan 2024
Response from Aelansari on 9 Mar,2024
Dear Zainub,We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

10/10 Excellent

Same

Stayed 9 nights in Dec 2023
Response from Aelansari on 9 Mar,2024
Dear Same,Thank you for the perfect rating! We appreciate the time you have taken and your satisfaction with Swissotel Al Ghurair services. We look forward to your soonest visit again.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

8/10 Good

Muhammad Zakir

Stayed 5 nights in Dec 2023

10/10 Excellent

Salem

Stayed 7 nights in Dec 2023

10/10 Excellent

Yasmin Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service
Stayed 5 nights in Dec 2023

6/10 Okay

Iedries

Travelled with partner
Disliked: Property conditions & facilities
Property needs updating.
Stayed 1 night in Nov 2023

10/10 Excellent

Abdirashid

Stayed 5 nights in Nov 2023

8/10 Good

Abdul Gaffar

Disliked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was pleasant except for room next door with family fighting at odd hors and kids shouting at 2 am. waking us up.
Stayed 6 nights in Oct 2023

8/10 Good

Phillip, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service
Swissotel Al Ghurair is a nice hotel with a great mall and dining options nearby. The biggest disappointment was the breakfast which is very chaotic if you come later in the morning, with a long wait to get in and for many food and other options such as coffee - not good enough for a hotel that claims to be 4.5 stars
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Everything was good that I had ask for non smoking room. In the end was given a level that had cigarette smell that was so strong.
Stayed 4 nights in Sep 2023

10/10 Excellent

Waseem

Stayed 5 nights in Oct 2023

2/10 Terrible

Uzair

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely poor service, the staff is extremely rude and not helpful at all. They are slow. They are not responsive. The parking is very difficult too, it’s around a busy area. Would definitely not stay there again.
Response from Aelansari on 9 Mar,2024
Dear Uzair,Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed in this hotel, and it doesn't disappoint. Staff are polite, courteous and helpful; quick with a smile and greeting... and this is across all sections - entry, lobby, dining and housekeeping. This might be normal in Dubai, but after 3 weeks in Europe it was a most welcome change. However, I'd simply like to think this hotel is a bit special. Room was large, spacious and clean. The extra large bed was so comfortable that getting out of it was the hardest choice to make each day. Breakfast options in the dining room are wide and varied... and all delicious. A real coffee barista would have made it just perfect... but the Espresso still hits the spot. Dont skip a visit to the pool. After a long day out and about in the heat, a long dip in the pool is the perfect way to end the day. I just wish it was accessible longer, we would have stayed in till midnight given a choice. Book in advance, and its excellent value for money. Top choice.
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Mojtaba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing i liked about the five star hotel was easy access to the mall from its main level and having good restaurants around the hotel with n8ce pool and gym we didn't need to go anywhere else. This hotel will be my first choice in next visit to Dubai. Highly recommend.
Stayed 3 nights in Sep 2023

8/10 Good

Kwabena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. Staff is amazing. Especially Julian at front desk who went above and beyond to get us a room for early check in. The property is nice but not on the same level of other 5 stars like Marriott Marquis, etc. However not bad at all.
Stayed 3 nights in Sep 2023

8/10 Good

Zulfikar

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing much. Average stay
Stayed 6 nights in Sep 2023

10/10 Excellent

Mojtaba

Stayed 1 night in Sep 2023

6/10 Okay

Nimesh

Stayed 1 night in Sep 2023

10/10 Excellent

Stella J

Stayed 4 nights in Aug 2023

10/10 Excellent

Michael, LYNNWOOD

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
good location Convenient
Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Aug 2023

10/10 Excellent

Mustaq

Stayed 1 night in Aug 2023

10/10 Excellent

Abdulkadir

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never lete me down I stay at this hotel every twice a year and it’s always a pleasure
Stayed 3 nights in Aug 2023

8/10 Good

Ajlina

Travelled with family
Liked: Cleanliness, staff & service
Things we liked: Hotel proximity to shopping mall, gave us free extra bed after hold up to check in on time, eco friendly, friendly and accommodating staff. Things that could be better: check in was at 3 but room not ready so had to wait, concierge took 1 hour to deliver bags on check in (though on leaving was efficient and fast), extra bed mattress was hard, beds relatively small, carpeting in rooms somewhat old.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dawit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023

8/10 Good

Abdullahi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too crowded area and way too hot when I was there
Stayed 8 nights in Jul 2023
Response from Aelansari on 27 Jul,2023
Dear Abdullahi,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

8/10 Good

ISA

.
Stayed 4 nights in Jun 2023
Response from Aelansari on 18 Jul,2023
Dear Isa,Thank you for the nice rating! We appreciate the time you have taken and your satisfaction with Swissotel Al Ghurair services. We look forward to your soonest visit again.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place for a peaceful stay
The hotel is at a excellent location in the heart of the city and next to the mall which makes it more convenient for access for all requirements. There is ample of parking also available for the hotel guests.
Stayed 2 nights in Jun 2023
Response from Aelansari on 18 Jul,2023
Dear Valued Guest,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai