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Reviews of Treppan Hotel & Suites by Fakhruddin

Treppan Hotel & Suites by Fakhruddin
Dubai Sports City, Dubai

Reviews

8.0

Very good

Rating 10 - Excellent. 41 out of 112 reviews" "
Rating 8 - Good. 47 out of 112 reviews" "
Rating 6 - Okay. 9 out of 112 reviews" "
Rating 4 - Poor. 7 out of 112 reviews" "
Rating 2 - Terrible. 8 out of 112 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with group
price good, hotel older and not much to do in area
Stayed 1 night in Nov 2023

4/10 Poor

Mohammed

Travelled with family
إقامة لن تتكرر
الفندق يقع في مدينة دبي الرياضية، ليس لديه إطلالة مميزة، تأخر دخولنا للغرف قرابة الساعتين، حاول موظفين الإستقبال مساعتدنا ولكن لم يقدموا جديد، المدير المناوب ليس لديه إمكانيات حل المشاكل، الإفطار غير جيد وغير متنوع ومكان الإفطار صغير جدا، توجد مواقف أسفل الفندق وأمام الفندق
Stayed 1 night in Sep 2023

10/10 Excellent

fawzi

Travelled with family
Liked: Cleanliness, room comfort
Highly recommended
It was an amazing stay. Staff are extremely helpful and friendly
Stayed 2 nights in Feb 2023
Response from Abdelaziz on 20 Feb,2023
Dear Valued Guest,Thank you so much for taking the time to leave us feedback :)

6/10 Okay

Stephane

Travelled with family
Stayed 3 nights in Dec 2022
Response from Abdelaziz on 1 Jan,2023
Thank you for your feedback

10/10 Excellent

BETTY

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great
Response from Abdelaziz on 7 Dec,2022
Thank you for your feedback :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Old and dirty
I stayed before in the hotel few years back and it was good. But this time the hotel room was awful. Clearly old and needed maintenance. The toilet ceiling was about to fall down and AC full of mold and dust. I got allergy and couldn’t stop coughing. I asked to cancel my check in but they refused to do. They showed me a different room but still the same condition. The receptionist wasn’t helpful and refused to camcel my booking. But thanks for Hotels.com they took a very good care of me and booked me another Hotel that was higher in price with no extra charge.
Stayed 7 nights in Sep 2022
Response from Abdelaziz on 2 Oct,2022
Dear Hassan Ayache,We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention. We have communicated your comments to our department concerned for further improvement. On behalf of the entire Team, we look forward to welcoming you back on your next visit to Dubai to assist better. Best regards.Hotel Management

10/10 Excellent

Ahmer

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Well priced, clean and spacious
Stayed 1 night in Aug 2022
Response from Abdelaziz on 29 Aug,2022
Thank you for your feedback :)

2/10 Terrible

Randall

Travelled with family
Disliked: Cleanliness, amenities
Hotels are synonymous with room service, charges to your room, adequate internet, and overall concern for the visitors enjoyable and comfortable stay. When one stays in a hotel, it is one of those unspoken expectations that one will have an escape from life's dramas. Imagine having to endure noxious fumes from renovations next door, cleaning crew never cooperating with your schedule but instead insisting on theirs or no cleaning and using the same used filthy rag all day to clean everything from the sink, counter and toilet. Try to sleep while a private disco above your head persists even after calling the front desk if they will even answer. The only room service is a cash room service because there isn’t a framework for billing to ones room and that includes the restaurant and any other facility. Lastly additional charges were levied upon arrival which were not included in the original booking fees. I don’t recommend staying here when one could get better service at a motel.
Stayed 27 nights in May 2022
Response from Abdelaziz on 18 Jul,2022
Dear Randall, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention. We have communicated your comments to our department concerned for further improvement. On behalf of the entire Team, we look forward to welcoming you back on your next visit to Dubai to assist better. Best regards Hotel Management

8/10 Good

Kaveer

Liked: Cleanliness, room comfort
Decent hotel at decent price
Very good stay. Extended a few days. Good value for money. No real concerns.
Stayed 2 nights in May 2022
Response from Abdelaziz on 18 May,2022
Thank you for your feedback :)

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Very Nice and quiet location for the price
Stayed 3 nights in Mar 2022
Response from Abdelaziz on 27 Apr,2022
Thank you for your feedback :)

6/10 Okay

Rami

Disliked: Cleanliness
Stayed 27 nights in Mar 2022

2/10 Terrible

Ali

Travelled with family
Disliked: Cleanliness
The cleanness was very poor.
Stayed 4 nights in Mar 2022
Response from Abdelaziz on 8 Apr,2022
Dear Ali, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please let us knows your booking number & room number. We are committed to providing great customer service and we would like to make things right. Best regards Hotel Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Great for getting work done, quiet, affordable,
Wifi connection was critical for my stay and I had excellent connection with fast speed, much better than even at my home or from my phone. Very comfortable, clean and affordable.
Stayed 1 night in Jan 2022
Response from Abdelaziz on 28 Jan,2022
Thank you for your feedback :)

8/10 Good

Thomas

Stayed 2 nights in Jan 2022
Response from Abdelaziz on 10 Jan,2022
Thank you for your feedback :)

8/10 Good

colette

Travelled with group
Liked: Cleanliness, room comfort
good comfortable easy
I stayed for 7 days in Treppan hotel in Dubai, the room was small size with Kitchener and washing mAchine easy comfortable beds missing a clock in the room but service was good when you ask something you get it, cleaning the room was every day, the hotel was 25 minutes away from the downtown and that was my choice closer to the Global village and Expo2020 There was small restaurant with good food on the first floor with a small market beside it So in general was a good stay and I have no complaints
Stayed 7 nights in Dec 2021
Response from Abdelaziz on 4 Jan,2022
Thank you for your feedback :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Clean and comfortable
A little dated but clean and comfortable. Good shower pressure. Pool was pleasant. Housekeeping were helpful and did a great job (particularly Sainoddin). Kitchenette facilities were very handy.
Stayed 2 nights in Dec 2021
Response from Abdelaziz on 19 Dec,2021
Thank you for your feedback :)

8/10 Good

Erumm

Travelled with family
Liked: Cleanliness, room comfort
excellent, happy with apartment, spacious, good for family
Stayed 8 nights in Dec 2021
Response from Abdelaziz on 15 Dec,2021
Thank you for sharing your feedback :)

6/10 Okay

Verified traveller

Business traveller
No towels
Housekeeping keeps forgetting about the towel
Stayed 24 nights in Oct 2021
Response from Abdelaziz on 23 Nov,2021
Thank you for your feedback

8/10 Good

Peter

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021
Response from Abdelaziz on 17 Nov,2021
Thank you for your feedback!

4/10 Poor

Verified traveller

Travelled with group
Stayed 1 night in Oct 2021
Response from Abdelaziz on 30 Oct,2021
Dear Valued Guest, Greetings! We would like to know more about your experience during your stay & kindly let us knows your booking number-name and the contact details. Best Regards, Treppan Hotel & Suites by Fakhruddin

10/10 Excellent

Chantal

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

4/10 Poor

Babajidrolajide, Dubai

Disliked: Cleanliness
Found two big cockroaches in the room. Thats disgusting
Stayed 7 nights in Jan 2021

10/10 Excellent

William, Dalmally

Liked: Cleanliness, amenities, property conditions & facilities
Very peaceful hotel , quite location , excellent service
Stayed 22 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stayed at Treppan for around 9 days, the facilities in the room were great. I had a washing machine and an oven top that were both very useful for my long stay. Sainoddin took care of us by making sure the room was always clean, providing us with coffee and water every day. Overall it was a great location, clean and well-equipped room. Unfortunately the last day, the ceiling started to drip some water and it was a mess! Please make sure to fix these problems, and maintain your rooms.
Stayed 10 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to be in the Sports City area of Dubai and this hotel worked perfectly for all our needs. Reasonably priced as it is not in the heart of the tourist zone but access to all amenities was easily achieved. The staff are extremely attentive and we definitely recommend this property.
Stayed 2 nights in Feb 2020

8/10 Good

Hazem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite hotel
It is amazing
Stayed 1 night in Feb 2020

10/10 Excellent

Jaykits

Travelled with partner
Liked: Cleanliness, amenities
Great with great location . Limited amenities but nice and clean
Stayed 14 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was unique about the hotel, our experience was totally disappointing. The bathroom when you try and open it, make this crushing scary noise that makes it look like something is about to fall on you. The breakfast was just pathetic, if one item is not too oily, or tasteless, even ordinary egg they couldn't get it right. I couldn't even eat my food, just left it on the table and walked away, my husband who ate some of it, had stomach upset and was running to the bathroom all day. Then the staff there, totally rude, act like you are bothering.Also, both the bathtub and bathroom sink was not going to well, making them look messy after use, just happy we only used one night.The only positive thing i can say was that the lady and man we met at check- in was nice. I have been to several hotels, and for the amount we paid we paid 235 dollars, service is always excellent or better, but this hotel was just worst. Hope the manager reads this, and works towards improving, especially breakfast and customer service.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was fantastic, the door men were very helpful and check in was great. But when checking out this morning the receptionist doesn’t have a good customer service .
Stayed 5 nights in Oct 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
the bed was good but no cutlery, china in small kitchen, too far from centre.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, staff friendly with a lovely rooftop pool and gym. Air conditioned rooms and hotel was a 7 minute walk from a 24 hour supermarket. Ideal hotel for visiting family in Victory Heights.
Stayed 12 nights in May 2019
Response from Treppan Hotel & Suites on 5 Nov,2019
We thank you for taking the time to share your experience at the Treppan Hotel & Suites . We are pleased to have satisfied your expectations and your comments have been passed on to our team as they are very encouraging and will help us pushing our benchmarks upwards. Once again thank you for sharing your thoughts and we look forward to welcoming you back to Dubai and to the Treppan Hotel & Suites on your next visit.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel off beaten track
This hotel is value for money but it is some way from the main attractions. Staff were really helpful.
Stayed 4 nights in Mar 2019
Response from Mohamed Hussein on 20 Mar,2019
Thank you so much for taking the time to share your views on our hotel. We are delighted to see that you have found our services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Treppan Hotel & Suites.

8/10 Good

Sheraz

Liked: Cleanliness, staff & service, room comfort
Pay attention to maintenance
Overall the hotel is nice, one comment that they need to pay attention maintaining the building. Our bathroom ceiling rattled with loud noise every time we opened and closed the door.
Stayed 1 night in Feb 2019
Response from Mohamed Hussein on 20 Mar,2019
We thank you for taking the time to share your experience at the Treppan Hotel & Suites . We are pleased to have satisfied your expectations and your comments have been passed on to our team as they are very encouraging and will help us pushing our benchmarks upwards. Once again thank you for sharing your thoughts and we look forward to welcoming you back to Dubai and to the Treppan Hotel & Suites on your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Mohamed Hussein on 20 Mar,2019
Thank you so much for taking the time to share your views on our hotel. We are delighted to see that you have found our services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Treppan Hotel & Suites . King Regards

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities
It is clean and near from activity’s and interesting places
Stayed 5 nights in Jan 2019

10/10 Excellent

Tanya613

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fully equipped kitchens. Checkin was smooth and fast. It took less than 5 minutes.
Stayed 1 night in Dec 2018

4/10 Poor

Ryan

Booked king bed, got 2 single beds Booked non smoking, smoke coming through the vents Wanted to check in early because I know my check out would be early, they asked me to pay more. Never got my 20% off food and beverage Disappointed
Stayed 3 nights in Nov 2018

8/10 Good

Michael

Nice little studio. Large comfortable bed, annoying shower (panel not long enough and impossible to stop bathroom floor getting soaked). However, would definitely stay again. Pizzas from the Oregano restaurant up the road were 5*.
Stayed 6 nights in Nov 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2018

4/10 Poor

Seon, Dubai

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel has gone downhill over the last 2 years
We stayed at this hotel previously when it was Auris Fakhruddin hotel, and it was cleaner, staff were more professional and the hotel was generally busier. We moved rooms 3 times as AC wasn’t working in one (we also informed reception staff that the balcony was filthy and someone’s vest was on the floor), second one gave me bites all over my body from the bed, and the third was an upgrade to a one bed - which was great until we saw how dusty and dirty everything was - the cutlery and kettle was dirty, the plates, the table and bed were dusty. The room clearly hadn’t been used or cleaned in a while. There are plenty of parking spaces near the back entrance of the hotel, where we previously parked when we stayed in Auris, however on day 3 of our stay we were hounded by security who told us we could no longer park there as it was for staff - there were NO signs whatsoever to differentiate between staff parking and customer parking!! There are a few members of staff who will go out of their way for you and are very professional I.e, the cleaners, the maintenance and concierge staff but reception staff and security need training on customer service. The good point is that when we stayed previously there was no food option, however now they have a restaurant on site, which does provide room service. Food is basic but does the job when you’re hungry! Sadly, we won’t be staying here again and we really are disappointed with how much the hotel has gone downhill!
Stayed 7 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great team, great service, and great value. Compliments to Shameem, one of the particularly helpful managers.
Stayed 5 nights in May 2018

10/10 Excellent

Abedalrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Excellent if you are planning to see events
Good hotel with lovely staff. But room needed to be cleaned. Not alot in terms of shops and to do locally but great location if you planning to see events at Cricket stadium
Stayed 3 nights in Mar 2018

10/10 Excellent

Aideen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday again this year!
We had a problem on check-in they did not have the apartment we booked. The receptionist gave us 2 hotel rooms instead of a 2 bedroom executive apartment and said that the problem would be sorted out the next day. It was eventually sorted out the following day after I rang Hotels.com. After the initial mix up our holiday was excellent. The staff were all very welcoming, polite and helpful
Stayed 8 nights in Dec 2017

6/10 Okay

camila, miami

Liked: Cleanliness, staff & service
good
they need to fix the liquing in the shower and fix the watter pipes a fee days with out hot water in the winter not good
Stayed 9 nights in Dec 2017

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
average hotel, nothing special,construction next door, so noisy due to that, definitely overpriced for facilities and location.
Stayed 3 nights in Dec 2017

10/10 Excellent

Dare, Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
My family and I had a great experience, but wrong timing as there was construction going on nearby; lots of banging from early morning.
Stayed 4 nights in Dec 2017