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"Fantastic ambiance friendly staff felt safe very clean"

"Loved the customer service "

"Spacious/ did not like the long line to get signed in. Only one person at the desk and she needs to work on being professional."

"Shuttle to and from Cleveland Clinic. Personnel friendly and helpful. Dining room could add some more options in their menu.Also room service. "

"Loved the free breakfast. "

"We left Cleveland 40 years ago. I liked the fact that the city is walkable and tourist friendly with many attractions and good restaurants. We especially enjoyed staying at the Hyatt in the historical Arcade."

"There was no microwave in the room, and ALL of the ice machines were out of order; that alone was a huge disappointment. The room itself, though, was pretty nice. Also, just as a matter of hospitality professionalism, the 3rd floor hallway carpet was absolutely FILTHY."