Thank you for taking the time to communicate to us as to why you were unhappy during your stay at our property; and we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your concern. Your observation of the room has been shared to the property management team, especially the housekeeping, in order to better improve our services rendered. Please accept our sincerest apology for any trouble or inconveniences we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Hi RaymondWilliams. We are sorry that you were not happy with your stay in our property. You have booked a privately owned unit and those extra charges are not included in your rental fee. It was also indicated in our page for those additional fees should you want them to use. Please accept our sincerest apology for any trouble or inconveniences we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Hi Yousef, Thank you for taking the time to leave a review. The elevator is a known issue and it is the way the building was built. The management is trying to see ways around it but we still appreciate your feedback. We weren’t notified that you were not satisfied with the cleanliness of the unit. We could have corrected it if you had told us about it during your stay. Thank you once again for the feedback.

Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely helped define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!