Desk, free WiFi, bed sheets
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Reviews of 118 Hotel

2.5 out of 5
118 Hotel
29 Jalan Dato Keramat, George Town, Penang

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 126 reviews" "
Rating 8 - Good. 63 out of 126 reviews" "
Rating 6 - Okay. 22 out of 126 reviews" "
Rating 4 - Poor. 3 out of 126 reviews" "
Rating 2 - Terrible. 3 out of 126 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Satinder Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to transport hub (KOMTAR) which made it very convenient to go everywhere. The only downside is that the checkin desk is at their sister property about a five minute walk. Also did not notice any elevator. The above two points were not an issue for me but may be a concern for people with mobility issues. The property is well maintained and very clean. Checkin and checkout was very smooth. I enjoyed my stay of four nights and would use them again if need be.
Stayed 4 nights in Nov 2023

4/10 Poor

MOHD ISMI ASWALY

Liked: Cleanliness
Disliked: Staff & service
I have experience staying in self-check in hotels before this, but this one was terrible. Despite having to make 3 rounds in jammed traffic just to find a car park, I also been told to get my room key at the other 118 hotel right once I arrived at the reception counter. Although the uncle who worked at the counter wanted to help me riding his bike, that 118 hotel staff refused and still asked me to get it for myself. Finally I got my room key after having a debate to allow that uncle to ride his bike to do his job.
Stayed 1 night in Oct 2023

8/10 Good

Kim Chi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel. Bath towels, hand towels and bath mat. Soap dispenser in shower. Soap bar also provided. Air conditioner, fan, hot water and wifi work well. Don’t forget to flick the switch outside the bathroom to activate the air conditioner and hot water. Water bottles provided. Also water dispenser (cold and hot) near reception with coffee and mugs. Saw umbrellas also. Good movies on TV. Tan (reception lady) very nice and polite. Do try Kuantan rd morning market, Cecil st food court, Friday night market van praagh and Ais Tingkap. Free CAT bus from Komtar around Georgetown, last stop at ferry. Then it starts again at the ferry to Komtar in a slightly different direction due to one war streets. Chowrasta market also has hawker stalls in the alley in the morning. Do not go to New Lane hawker food - overpriced and not the best in flavour. You will not be able to sit unless you buy a drink.
Stayed 2 nights in Jan 2020

10/10 Excellent

Chee Wee

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was that there were no windows in the room. The staff were fantastic and we even stayed an extra night. It was so convenient to everything in downtown Penang.
Stayed 2 nights in Aug 2019

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, enjoyed our stay, thanks. No bottle of water but a water dispenser at the front
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Still okay. Room very small. No hair dryer in the room
Stayed 2 nights in Oct 2018

8/10 Good

Loh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thoroughly enjoyed our stay. Staff are very pleasant helpful and friendly. Its close to all amenities. Good value
Stayed 2 nights in May 2018
Response from Arizona HE Koay on 20 Jun,2018
Thank you so much for your kind review and also for choosing 118 Hotels during your stay in Penang. Have a pleasant trip home.

8/10 Good

Bridgette, Seremban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and economic hotel
The staff are friendly and helpful. Hotel condition is good and clean. Worth the price. Good for short stay.
Stayed 1 night in Mar 2018
Response from Koay on 25 Apr,2018
Thank you for your kind review.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good location
Hotel is close to most of the famous eateries. Most are just walking distance from the hotel.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Arizona HE Koay on 10 Jan,2018
Thank you for your kind review and feedback. We try our utmost best to make all our guests stay happy and as comfortable as can be. We are glad you enjoyed your stay here and hopefully the next time if you do drop by Penang again, we can be a better host to you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a comfortable stay. Bed is not clean. No parking
Stayed 1 night in Dec 2017
Response from Arizona HE Koay on 9 Jan,2018
We will take note of your response with immediate action. We apologize for not being able to provide you with a comfortable stay.

8/10 Good

Cynthia

Stayed 1 night in Sep 2017

8/10 Good

alang, jb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gud stay
gud stay
Stayed 1 night in Aug 2017

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Sean, Petaling Jaya

Disliked: Cleanliness, property conditions & facilities, room comfort
My one night stay
Came here due to its location as it is near time square. However, the room is really tiny and towels were not clean (spotted black stain and with holes). Hotel room is warm as we can't keep the air-conditioner on when we are out.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good, very clean and comfortable and located in an area that is well serviced by supermarkets, transport, a variety of food stalls and small cafes, and a laundry across the road. The room was bigger than I expected. Communications were a bit of an issue - I couldn't get any hotel wifi reception on my iPad or mobile phone reception in my room, admittedly not major problems but annoying. I wasn't all that impressed at getting hit with a further 8 ringgit "government tax" on top of what I had already paid with my reservation through Hotels.com. It's only 8 ringgit and perhaps a state tax in Penang (??) but no other hotel I stayed at in Malaysia found it necessary to pull that stunt. All said, it was a good hotel, clean,comfortable and safe and offers great value for money.

10/10 Excellent

Kah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday with husband and in-laws
Good value for money. Stayed 3 nights, was on holiday with husband and in-laws. Staff were friendly and helpful. Hot and cold water dispenser in the lobby. Hot shower, air conditioning, TV, good size room. Walking distance to the small local market (Kuantan Market), eateries (on New Lane), shopping malls (M Mall and Penang Times Square) . Easy to get around.

8/10 Good

Verified traveller

Liked: Cleanliness
Nice clean room. Very small space and area to put bags on floor.

6/10 Okay

Verified traveller

Nearby most places
Its a convenient location to be staying on your trip to Penang.

6/10 Okay

mehmet cagri

Disliked: Property conditions & facilities
So so 118
Very small room. No where to put luggages. Complementary coffee at the entrance but only with sugar. Location is central. Wifi was ok but not super.

8/10 Good

Mike, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel close to the bus terminal...
My room had no windows and there was no breakfast included; but the hotel and room were both clean and the price was right. There were at least two 118 hotels in town. This one was close to the main bus terminal. So it was easy to get to Batu Ferringhi beach and to/from the airport. Everywhere else in Georgetown I walked to...

6/10 Okay

Sarosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget and clean hotel.
Nice budget hotel for a short stay with great location near KOMTAR and friendly staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel
Cean room and good location.Near Perangin Mall and First Avenue

6/10 Okay

Tan

Liked: Cleanliness
Disliked: Staff & service, room comfort
Convenient and reasonably clean hotel.
Tea making facility is missing. Pillows stink. Toilet seat need to be fixed. Towels not replaced after roon serviced.

10/10 Excellent

Kam Fai, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business visit
Nice, close distance to destination Komtar

8/10 Good

Verified traveller

Liked: Cleanliness
Close to City. Walking Distance.
Only thing is no parking. Need to park at road side.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very good location.Excellent staff
Hotel near Komtar.Easy to go anywhere in Penang.Good and clean room.Excellent staff.I would like to thank you Mr.Boon ,hotel staff for very kindly service.

8/10 Good

muhammad saifuddin, kota bharu, kelantan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended hotel
value for money. the only issue is parking...

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just location and friendly staff
To stay in without window room is terrible. But location is very nice.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good value
Room small, but clean staff helpful.

8/10 Good

M

new hotel
The place is still new. It is very clean and spacious.

8/10 Good

How Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and nice, located just a traffic from the main bus interchange (Komtar). Only thing that could have been better was the room size. Got a double room at the end, was really small, saw other rooms which are slightly larger. Nevertheless, still a good choice for budget travellers

8/10 Good

meizing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean place to stay
The room is nice and clean ..feel comfort when staying with my husband.

6/10 Okay

Chye Kian

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

TIONG BENG, Singapore

Disliked: Cleanliness
Holiday @ Penang
The hotel was in central location within 5 minutes walking distance to KOMTAR, Avenue 1 Mall, Pragin Mall, Gama Mall & nearby eateries. The 3 bad things about this hotel is that the common hallway was not ventilated (no airon nor fan), no refrigerator in room & lots of mosquitos in the room.

8/10 Good

Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and location is central.We booked the hotel located at jalan dato keramat but they upgraded us to the newer hotel at new lane as they had a power shutdown the day we check in. The upgrade is a pleasant surprise :)

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

ELICIA, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good , comfortable , good for value
The hotel services are good and we have a pleasant stay. However, during our 1st night of stay, the opposite room was noisy by speaking very loud and the wall was not a noisy protected wall. The area for improvement is the pillow. The pillow was super soft and the heater was not enough hot especially when after the 1st person shower. The place are near will 3 shopping mall, food lane.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
I stayed for 3 nights. Very good staff, welcoming, friendly and helpful. Good location, close to shopping mall, local restaurants and free bus that takes you into Georgetown. Decent price, good value. Shame there was no window in the room I was in, however, overall I was very happy with 118 and I would recommend it... and I would stay there again.

10/10 Excellent

Samuel, Subang Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place for a short holiday
Rooms were clean and neat. only that finding a parking is hard

8/10 Good

airayaya, Malaysia

Liked: Cleanliness, staff & service
Far from the heart of georgetown
The staff was friendly and nice. You can ask them about directions around Georgetown. Our room do not have window. Don't repeat our mistake by walking from jetty to the hotel! Ride the CAT bus (free shuttle!) from jetty and hop off at Komtar. The hotel is not too far from Komtar, look out for GAMA, the hotel is just along that mall.

10/10 Excellent

You Mao, Batu Pahat, Johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penang 3 days trip
Friendly and helpful staffs make me like home...Good for family trip

10/10 Excellent

Xavier, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence no frills hotel, great location!
Excellent no frills hotel in a great location near to Komtar (5 mins walk), GAMA shopping centre (1 min walk), 1st Avenue (7 mins walk), street foods (one is nearby at Sunway Hotel), Kaki Kaki foot massage (10 mins walk, need to pass Times Square), near to take free bus (CAT) at Komtar to move around inside George Town, nearby bus stop 7 for Hop On-Hop Off Tourist bus. Very friendly and helpful staff. Do note that if the hotel with window faces the road it could be noisy for a light sleeper. Dark curtains, few ASTRO TV channels, no fridge, no safe, no tooth brushes, just a few things to take note if staying. Water heater with good water pressure and a shower gel attached. Clean room, clean sheets and clean towels. Value-for-money no frills hotel. Great stay!

10/10 Excellent

Lily, Sarawak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to city center.& easy access to bus terminal & eateries.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumb up
Great location, so near to shopping complex and also easy to find good food nearby.