Property entrance

Reviews of Bayview Hotel Georgetown Penang

4 out of 5
Bayview Hotel Georgetown Penang
25-A Farquhar Street, Georgetown, George Town, Penang

Reviews

7.8

Good

Rating 10 - Excellent. 269 out of 1000 reviews" "
Rating 8 - Good. 453 out of 1000 reviews" "
Rating 6 - Okay. 178 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Allan

Travelled with partner
Disliked: Property conditions & facilities
We previously stayed at Bayview in 2019 and noticed that the property has deteriorated somewhat since then. Some major upgrades are needed to the rooms and furniture is ‘tired’ and worn. With some investment, this place could really improve. Whilst the staff is helpful and pleasant, I can’t recommend this as a good place to stay.
Stayed 10 nights in Mar 2024
Response from Bayview Hotel Georgetown on 25 Mar,2024
Dear Allan,Thank you so much for sharing your experience with us. First, I would like to apologize for the inconvenience that you faced during your stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property soon. We sincerely looking forward to serving you again.Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Lee, KLUANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for The money
Stayed 1 night in Mar 2024
Response from lclynne on 22 Mar,2024
Dear Lee,Thank you for making us your preferred hotel during your recent visit to Penang. We were pleased to have you as our guest and would be delighted to welcome your return again.Best regards,Lynne ChoongHotel Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to Chulia street and Chew jetty. Stone throw away from blue mansion.
Stayed 2 nights in Mar 2024
Response from Bayview Hotel Georgetown on 9 Mar,2024
Dear Edward,Thank you for making us your preferred hotel in the heart of the city. My team and I are thrilled that you had a fabulous stay experience and enjoyed every aspect of it especially our strategic location. We hope you had a great time in Penang and look forward to welcoming you back again soon!Best regards,Lynne ChoongHotel Manager

4/10 Poor

vinny

Disliked: Property conditions & facilities
I think the property needs a major makeover - the interiors are old, carpets are stained in the rooms and hallways. The pro for this hotel is its location and convenience to all the attractions around Georgetown, but there are other nicer hotels in the area, maybe a bit more pricey but could be worth the extra bucks. Depends on who is with you, I was traveling alone so did not mind the old carpets, but if I had my significant other with me, she would have me move out rightaway
Stayed 3 nights in Mar 2024
Response from lclynne on 5 Mar,2024
Dear Vinny,Thank you for choosing Bayview Hotel Georgetown Penang as your preferred choice of accommodation on your recent trip to Penang. Despite the good remarks, we apologize for the shortcomings that you have encountered during your stay. We will take heed of your comments for the betterment of our services and facilities. We look forward to delighting you again on your next trip to Penang.  Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from lclynne on 5 Mar,2024
Dear Richard,Thank you for your time to write and share your stay experience. We are happy to hear that you had an enjoyable stay with us. It is our passion to strive in offering satisfactory service to our valued guest. We look forward to delighting you again on your next trip to Penang. Best regards,Lynne ChoongHotel Manager

2/10 Terrible

Jeremy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Good location but that was the only redeeming quality of this hotel. Mould everywhere in the bathroom, stained sheets and towels, dirty walls - overall an unhygenic and dirty place that is not worth the cheap price.
Stayed 2 nights in Feb 2024
Response from lclynne on 27 Feb,2024
Dear Jeremy,Thank you for choosing to stay at Bayview Hotel Georgetown recently. Providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I am very sorry to learn that your experience with our service was less than adequate. Please accept our sincerest apologies for the unseemly incident as we value our guests and understand how important it is to offer exceptional service. I would like to thank you for bringing this to our attention. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.Best regards,Lynne ChoongHotel Manager

6/10 Okay

Ong Kian

Travelled with partner
Liked: Cleanliness
It take a long time to check in event I arrive at midnight and the car park unconvenient
Stayed 1 night in Feb 2024
Response from lclynne on 13 Feb,2024
Dear Ong Kian,Thank you for choosing to stay at Bayview Hotel Georgetown recently. Providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I am very sorry to learn that your experience with our service was less than adequate. Please accept our sincerest apologies for the unseemly incident as we value our guests and understand how important it is to offer exceptional service. I would like to thank you for bringing this to our attention. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to delighting you again on your next trip to Penang.  Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Dilsaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to extend our holidays a couple of times without any issues or problem. The hotel is very centrally located and easy excess. Walking distance to shopping and food courts. I would definitely come back and stay here again
Stayed 1 night in Jan 2024
Response from lclynne on 5 Feb,2024
Dear Dilsaz,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future.Best regards,Lynne ChoongHotel Manager

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 5 nights in Jan 2024
Response from Bayview Hotel Georgetown on 29 Jan,2024
Dear Lily,Thank you for staying with us during your recent trip to Penang. My team and I are grateful and appreciate you taking the time to share your rating with us. We are delighted to know that your stay experience was amazing and comfortable. We hope you had a great time in Penang and look forward to welcoming you back again soon!Best regards,Lynne ChoongHotel Manager

4/10 Poor

Meeri

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from lclynne on 22 Jan,2024
Dear Meeri,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. It is much appreciated if you could elaborate more about your stay experience so that we can take heed of it for the betterment of our service. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards,Lynne ChoongHotel Manager

6/10 Okay

Leng, Silver Spring

Stayed 5 nights in Jan 2024
Response from lclynne on 5 Feb,2024
Dear Leng,Thank you for making us your preferred hotel during your recent visit to Penang. We were pleased to have you as our guest and would be delighted to welcome your return again.Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
360 rooftop dining, pool
Stayed 2 nights in Dec 2023
Response from lclynne on 29 Dec,2023
Dear Bryan,Thanks for your review. We are glad that you had an enjoyable stay with us and had enjoyed our pool as well as our partnered 360 restaurant. Your feedback will be shared with our partner. Looking forward to welcome you again in the near future. Happy New Year in advance !Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bayview Hotel Georgetown on 2 Feb,2024
Dear Brian,Thank you for taking the time to review your experience with us. My team and I are humbled by the full rating of your stay with us. We are delighted to know that your stay experience was amazing and comfortable. We hope you had a great time in Penang and look forward to welcoming you back again soon!Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Ming

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Throughout my stay, the hotel's staff consistently demonstrated a commitment to guest satisfaction, always ready to assist with a smile. Their attention to detail and prompt responses to any inquiries truly enhanced the overall experience. Its proximity to the downtown area, renowned for its local street food and vibrant street arts scene, made exploring the city a breeze. I look forward to returning in the future.
Stayed 7 nights in Dec 2023
Response from lclynne on 26 Dec,2023
Dear Ming,My team and I are glad to know that you found our guestroom comfy and spacious, location strategic and most importantly, that your stay was well worth it. My team is ecstatic to receive your compliment on their warm hospitality. We will continue to look into going the extra mile in accommodating our valued guests.Our doors are always open for you and your family. Until we meet again, Merry Xmas and an advance Happy New Year too.Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's older and could use some updating but it's a great place. Perfect location, nice rooms, food on site and near. My high point was the staff. They are the best. They are friendly, helpful, and relaxed but professional. As usual, it comes down to people. Great hotel!
Stayed 10 nights in Dec 2023
Response from Bayview Georgetown on 22 Dec,2023
Dear Mark,Thank you for your review and for choosing our hotel. We are happy to learn that you enjoyed every aspect of your stay, from the accommodating guestroom, and staff hospitality to the strategic location. My team and I look forward to welcoming you back soon for another fabulous stay. Once again, thank you, and stay safe. Best regards,Lynne ChoongHotel Manager

8/10 Good

Mei Boon

Travelled with family and small children
Liked: Cleanliness, amenities
We book a family room for 2 adults and 2 kids. It has 1 king and 2 single bed. Room is bug but you can hear the noises from other rooms and can even smell durian bought by other room. There is 1 bath and 2 toilets. The bath there is a bathtub but somehow if u shower int he morning maybe peak houra, the hot water isnt that hot. The parking is multi story amd there is only lift serving the 2 floors. If you happen to park at other floors be ready to climb the stairs.
Response from lclynne on 21 Dec,2023
Dear Mei Boon,Thank you for making us your preferred hotel during your recent visit to Penang. Noted on your feedback. Our Housekeeper had been briefed. We were pleased to have you as our guest and would be delighted to welcome your return again.Best regards,Lynne ChoongHotel Manager

8/10 Good

Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from lclynne on 18 Dec,2023
Dear Chase,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dusty room
Room is huge but, check in takes forever, room is super dusty.
Stayed 1 night in Dec 2023
Response from lclynne on 13 Dec,2023
Dear Value Guest,My team and I regret to learn that our services did not meet your expectations during your visit. We will be sure to continue reviewing our service and training will constantly be provided to ensure that we serve guests with warm hospitality and excellent service.Once again, we thank you for having brought the shortcomings to our attention. It is our fervent hope to to be given the opportunity to welcome you back in the future.Best regards,Lynne ChoongHotel Manager

8/10 Good

lim

Stayed 4 nights in Nov 2023
Response from lclynne on 26 Dec,2023
Dear Lim,Thank you for making us your preferred hotel during your recent visit to Penang. We were pleased to have you as our guest and would be delighted to welcome your return again.Best regards,Lynne ChoongHotel Manager

8/10 Good

Stephen

Stayed 5 nights in Nov 2023
Response from Bayview Georgetown on 15 Dec,2023
Dear Stephen,Thank you for taking time off your schedule to share your stay experience with us. It is with true regret to learn that we have fallen so far short of the highest standards and we hope that you will accept our sincere apologies for the inadequacies experienced during your stay. I will be reviewing your feedback with the team for improvement and rectification. Thank you for your time, and again, we apologize for the shortcomings.Best regards,Lynne ChoongHotel Manager

6/10 Okay

Peter

Liked: Cleanliness, amenities
Need renovating
Stayed 7 nights in Nov 2023
Response from lclynne on 11 Nov,2023
Dear Peter,We take pride in the history of our hotel as it is one of Penang's historical landmarks and be assured that we are continuously looking into upgrading our facilities for the overall comfort of our valued guests.My team and I thank you sincerely for staying with us and for your feedback. We look forward to delighting you again on your next trip. Best regards,Lynne ChoongHotel Manager

6/10 Okay

Chi

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location with a nice view of the bay, convenient to walk to many locations in George Town. Room facilities are very average and a bit dated for a 4-star hotel.
Stayed 4 nights in Nov 2023
Response from lclynne on 9 Nov,2023
Dear Chi,Thank you for taking time in reviewing your stay experience with us here. We are glad to hear that you enjoyed our location that is strategically established in the heart of Georgetown. The Hotel is one of Penang's historical landmarks and be assured that we are continuously looking into upgrading our facilities and amenities for the overall comfort of our valued guests.My team and I look forward to seeing you again!Best regards,Lynne ChoongHotel Manager

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is fine - clean, tidy, perhaps a bit dated. Nothing fancy. The rooftop bar and restaurants don’t open until 4:30pm and 6:30pm respectively which is disappointing. Hotel location is superb.
Stayed 4 nights in Oct 2023
Response from lclynne on 8 Nov,2023
Dear Ben,Thank you for making us your preferred hotel during your recent visit to Penang. The Hotel is one of Penang's historical landmarks and be assured that we are continuously looking into upgrading our facilities and amenities for the overall comfort of our valued guests.Noted on your feedback. Our rooftop only caters for the evening function as the view up at night is nice and the daytime is too warm for comfort too.We truly appreciate your support and hope to delight you again on your next visit to Penang. Best Regards,Lynne ChoongHotel Manager

10/10 Excellent

Disko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, and the hotel restaurants located within the building were convenient for late-night dining.
Stayed 3 nights in Oct 2023
Response from Bayview Georgetown on 19 Oct,2023
Dear Disko,Thank you for your review and for choosing our hotel. We're happy that you have a wonderful experience during your recent stay with us. We hope you had a great time taking in the sights of Georgetown and enjoyed a wonderful gastronomic adventure while in Penang. We look forward to welcoming you back with us for many more memorable stays.Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Maybank, 48000 RAWANG

Stayed 2 nights in Sep 2023
Response from Bayview Georgetown on 7 Oct,2023
Dear Valued Guest,Thank you for making Bayview Hotel Georgetown Penang your preferred choice of accommodation whilst in Penang. We are absolutely delighted to hear about your wonderful experience. We hope you had a great time in Penang and look forward to welcoming you back again soon!Best regards,Lynne ChoongHotel Manager

8/10 Good

Praneel

Travelled with family
Liked: Staff & service
Great location but the property is a bit dated and needs better cleaning of facilities. Overall not a bad option if you are looking for easy access to points of interest.
Stayed 2 nights in Sep 2023
Response from Bayview Georgetown on 3 Oct,2023
Dear Praneel,Thank you for taking the time to share your feedback. We’re sorry to hear you had a less-than-ideal experience with your stay and my sincere apology for the shortcomings during your stay with us. We have taken note of the issues highlighted above and rest assured we have notified our team for improvement. On a positive note, we are glad that you like the location of our hotel. We hope you had a great time in Penang and look forward to welcoming you back again in the near future.Best regards,Lynne ChoongHotel Manager

8/10 Good

Max

Stayed 6 nights in Sep 2023
Response from Bayview Georgetown on 19 Oct,2023
Dear Max,Thank you for staying with us during your recent trip to Penang. We’re really grateful and appreciate you taking the time to share your rating with us. We hope you had a great time taking in the sights of Georgetown and enjoyed a wonderful gastronomic adventure while in Penang. Looking forward to seeing you again soon.Best regards,Lynne ChoongHotel Manager

8/10 Good

David

Stayed 3 nights in Sep 2023
Response from lclynne on 8 Sept,2023
Dear David,Thank you for making us your preferred hotel during your recent visit to Penang. We were pleased to have you as our guest and would be delighted to welcome your return again someday. Best regards,Lynne ChoongHotel Manager

6/10 Okay

Thazin

Travelled with partner
Liked: Staff & service, amenities
The toilet downstairs for public use is so dirty with water on the floor. There is nobody to wipe the wet floor. Seems like people pee on the floor and use water instead of using the toilet seat.
Stayed 2 nights in Aug 2023
Response from lclynne on 19 Aug,2023
Dear Thazin,Thank you for making us your preferred hotel during your recent visit to Penang. We were pleased to have you as our guest. Noted on your feedback. Our Housekeeper had been briefed and further reminders will be given to the team to ensure frequent checks are made.Thank you for staying with us and we hope to serve you better on your next visit.Best Regards,Lynne ChoongHotel Manager

4/10 Poor

Nyi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from lclynne on 17 Aug,2023
Dear Nyi,Thank you for making us your preferred hotel during your recent visit to Penang. We were pleased to have you as our guest. Do keep us posted on your recent stay where possible. Thanks.Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Chui Tee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all amenities. Friendly and helpful staff. Will stay same hotel on my next trip to Penang
Stayed 3 nights in Aug 2023
Response from lclynne on 15 Aug,2023
Dear Chui Tee,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager

8/10 Good

Jesse

Stayed 3 nights in Jul 2023
Response from Bayview Georgetown on 4 Aug,2023
Dear Jesse,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay with us and I’m looking forward to having you again as a guest in our hotel.Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Por

Response from lclynne on 24 Aug,2023
Dear Por,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future.Best regards,Lynne ChoongHotel Manager

4/10 Poor

Andrea, Toronto

Disliked: Cleanliness
This is clearly a very old hotel that has not been updated for decades. The first room I was put in had hair on the bed, dirty toilet, dirty shower curtain, I took a shower and the bathroom floor flooded. The lock on the door was falling off. So I was moved to another room that was only slightly better. In this room, there were holes in the sheets, the towels were stained, and the safe didn’t work. I have stayed in hundreds of hotels and this one was, by and large, the greatest disappointment. The staff was lovely but unfortunately, the room was terrible. So terrible, in fact, I checked out a day early, took the financial loss and booked another hotel.
Stayed 3 nights in Jul 2023
Response from lclynne on 31 Jul,2023
Dear Andrea,My team and I thank you for taking time off your schedule to share your stay experience with us. It is with regret to learn that we have fallen so far short of the standards expected and we hope that you will accept our apologies for the inadequacies experienced during your stay. Please be assured that necessary actions will be taken regarding the matters you mentioned to ensure there are no similar occurrences in the future. Once again, we thank you for having brought the shortcomings to our attention. Best regards,Lynne ChoongHotel Manager

8/10 Good

OONG PING

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from lclynne on 21 Jul,2023
Dear Oong Ping,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager

8/10 Good

John paul

Stayed 7 nights in Jul 2023
Response from lclynne on 4 Aug,2023
Dear John,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager

6/10 Okay

paul

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from lclynne on 12 Jul,2023
Dear Paul,Thank you for making us your preferred hotel during your recent visit to Penang. We were pleased to have you as our guest and would be delighted to welcome your return again.Best regards,Lynne ChoongHotel Manager

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

2/10 Terrible

Angel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon entering the lobby, the hotel looks decent. However, when we got to our floor, the hallway to the room was dark with a musky, moldy, cigarette smell. The room itself also had the same smell. The carpets should definitely be replaced. The bathtub was slow to drain and the water went past our ankle each time we shower. There were no comforter, just a really old thermal blanket that we had to use the sheets to cover each night. We roughed it out since only stayed for a few nights. Would not recommend this hotel to anyone.
Stayed 3 nights in Jun 2023
Response from Bayview Georgetown on 5 Jul,2023
Dear Angel,We regret to learn that your recent stay experience with us was not to your expectation and that you will not be returning. It is with true regret to learn that we have fallen so far short of the highest standards and we hope that you will accept our sincere apologies for the inadequacies experienced during your stay. We have taken note of your comments and remedial actions will be taken to address them. Thank you for bringing this to our attention. Your feedback helps us do better.Best regards,Lynne ChoongHotel Manager

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth Staying Hotel
Overall a good hotel to stay.
Stayed 4 nights in Jun 2023
Response from Bayview Georgetown on 5 Jul,2023
Dear Eric,Thank you for sharing with us insights into your stay experience at Bayview Hotel Georgetown Penang.I am truly pleased to know that you have enjoyed your experiences with us. I look forward to welcoming you back with us for many more memorable stays.Best regards,Lynne ChoongHotel Manager

8/10 Good

Kean Teong

Travelled with group
Disliked: Staff & service
Check out need to queue very long. Unsystematic.
Response from Bayview Georgetown on 3 Jul,2023
Dear Kean Teong,Thank you for taking the time in reviewing your stay experience with us. It is with regret to learn of the drawbacks encountered during your checked-in. We sincerely apologize for the setback faced at the Front Desk. The rightful departmental head has been highlighted to improve on the issues and constant training will be provided to our team to ensure guests experience a seamless stay whilst with us. Best regards,Lynne ChoongHotel Manager

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great suite, just a few niggles
Our sea view suite was wonderful, spacious, taste fully decorated, with one and a half bathrooms. The hotel itself is well located, staff friendly, and place well maintained. There were just a few niggles that meant downgraded review from 5*. When arrived only total of 2 towels in both bathrooms, and only 5 clothes hangers for the 2 of us. These were quickly remedied, but during week tea bags not always replaced, a small thing but we had bought our own coffe e and milk but relied on hotel for tea. At initial check in was great, got into room an hour early. After that problems with queues at front desk. twice gave up waiting, a third time complained when as second in queue I had waited 30 minutes by that time and guy in front of me even longer. Lady was working hard but it took 40 minutes to be served. At check in I put funds on room card so could charge room service, laundry etc. But found laundry wanted cash on delivery both times, and restaurant wanted cash for breakfast so never charged anything to room.
Stayed 7 nights in Jun 2023
Response from lclynne on 16 Jun,2023
Dear Adrian,Thank you for making us your preferred hotel during your recent visit to Penang. We were pleased to have you as our guest. We hope that your stay had been a good one despite the mentioned on the feedbacks. Your feedbacks are well noted and our team Managers had been briefed to further ensure there will be no further repetition on the said.We truly appreciate your support and hope to delight you again on your next visit to Penang. Best Regards,Lynne ChoongHotel Manager

4/10 Poor

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from lclynne on 16 Jun,2023
Dear Jay,My team and I regret to learn that our services did not meet your expectations during your visit. We will be sure to continue reviewing our service and training will constantly be provided to ensure that we serve guests with warm hospitality and excellent service.Best regards,Lynne ChoongHotel Manager

6/10 Okay

Chor Ling

Travelled with partner
The queue to check-in was very long with only 2 staffs working. After waiting for half an hour to check-in, I was told to wait for another 20 mins to get my room ready. As it was already more than 2 hours pass check-in time and I was in a rush, had to settle for a room that I did not book for (not an upgrade). Room is very dated, the towels really should be changed. The only good thing about this hotel is the location.
Stayed 1 night in Jun 2023
Response from Bayview Georgetown on 14 Jun,2023
Dear Chor Ling,Thank you so much for the feedback!We are very sorry to hear that you were disappointed with your stay at our hotel. We do take note and are aware of the issues highlighted above and will be reviewing your feedback with the team for improvement and rectification. We hope that you will grant us another opportunity in the future to make things right.Best regards,Lynne Choong

2/10 Terrible

Zachary, Walnut

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I've been to Penang a handful of times and I've always found the locals to be friendly and welcoming. Yet this hotel managed to round up the the most unpleasant people on the island and staffed them at the lobby. The chubby girl with glasses at the front desk in particular has a holier-than-thou attitude that made me feel like my very presence before her was a nuisance. The check-in experience was akin to a Seinfeld scenario, "no soup for you!" At least the soup in Seinfeld was supposed to be fantastic. This hotel here is deteriorating, not only in its physical appearance, but in its staff and management. Stay elsewhere, fellow travelers. You're better than this.
Stayed 2 nights in Jun 2023
Response from Bayview Georgetown on 12 Jun,2023
Dear Zachary,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation. Your feedback caught my serious attention and we sincerely apologize for the staff's behavior. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I would like to extend my most profound apologies for the unfortunate inconvenience that you have faced. Please be assured that your comments will be reviewed with the team with immediate plans for improvement. It is our most fervent hope to be given another opportunity to make amends with you in the future.Best regards,Lynne ChoongHotel Manager

8/10 Good

Nelson

Travelled with group
Liked: Cleanliness, staff & service
Property is truly old but is still functional. Not much complains for the price point. Room is big and spacious although not much amenities. Breakfast is terrible and not at all worth the extra money, do not recommend getting it. No slippers to use in the room. No toothbrush and tooth paste on the first day but turned up on the second day without me asking. Soap and shampoo are very basic.
Stayed 3 nights in Jun 2023
Response from lclynne on 7 Jun,2023
Dear Nelson,My team and I thank you for taking time off your schedule to share your stay experience with us. We regret to learn that our services did not meet your expectations during your visit. We will be sure to continue reviewing our service and training will constantly be provided to ensure that we serve guests with warm hospitality and excellent service.We hope to serve you again in the coming future.Best regards,Lynne ChoongHotel Manager

4/10 Poor

Alexandra

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The Hotel is well located and the staff is nice. Room is big but the bed is hard and the pillows was old and yellow. We asked for new pillows but it was the same. The male bathroom at the lobby was really dirty with sticky floors, the women bathroom was not so clean but not as dirty as the male. The hotel hasn't been updated since they open and you can tell by the state of the furniture, carpets, and decor. Area was nice and easy access to bars, restaurants and tourist location. Staff was nice and helpful.
Stayed 3 nights in May 2023
Response from Lclynne on 24 May,2023
Dear Alexandra,Thank you for choosing Bayview Hotel Georgetown Penang. We regret to learn of the drawbacks encountered during your stay with us. At Bayview Hotel Georgetown Penang, we take cleanliness very seriously. The head of Housekeeping has been highlighted of your experience for future betterment. I sincerely thanked you for your honest feedback and we are making every effort to upgrade our facilities and amenities for the overall comfort of our guests. Thank you for staying with us and we hope to serve you better on your next visit.Best Regards,Lynne ChoongHotel Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PENANG MAY 2023
Nice hotel in a really good location in Georgetown both for visiting historical buildings and also for bars and restaurants. Staff were all friendly and very helpful. I was on the 12th floor with nice views of the Strait of Malacca. My only slight issue was the wifi was sometimes not so good in my room.
Stayed 2 nights in May 2023
Response from lclynne on 18 May,2023
Dear Simon,Thank you for taking time to review your stay experience with us here. My team is ecstatic to receive your compliment on their warm hospitality. We are glad that you had enjoyed our location too. We will continue to look into going the extra mile in accommodating our valued guests to make up for areas and facilities that falls short of expectations.Noted on your feedback, our IT team had been briefed to recheck on the mentioned. We truly appreciate your support and hope to delight you again on your next visit to Penang. Best Regards,Lynne ChoongHotel Manager

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient to walk around Georgetown
Stayed 2 nights in May 2023
Response from lclynne on 18 May,2023
Dear Monica,Thank you for taking time in reviewing your stay experience with us here. We are glad to hear that you enjoyed our location that is strategically established in the heart of local food paradise and sightseeing areas.We truly appreciate your support and hope to delight you again on your next visit to Penang. Best Regards,Lynne ChoongHotel Manager

2/10 Terrible

Kea Ming

Stayed 1 night in May 2023
Response from lclynne on 31 May,2023
Dear Kea Ming,Thanks for staying with us.Best regards,Lynne ChoongHotel Manager