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Reviews of D'Nice Heritage House

2.5 out of 5
D'Nice Heritage House
17 Lebuh Malayu, Georgetown, George Town

Reviews

8.6

Excellent

Rating 10 - Excellent. 26 out of 45 reviews" "
Rating 8 - Good. 10 out of 45 reviews" "
Rating 6 - Okay. 6 out of 45 reviews" "
Rating 4 - Poor. 1 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good if you are interested in the historical core of Georgetown. There’s lots to see and many places to eat within walking distance. The owner is very kind and helpful. She helped us find our way around town and recommended good food places!
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, good location
Good location, 10-15 mins walk to most things you want to see in George Town. Hassle free check in (we arrived late so the staff left the key in a safe place for us) and hassle free check out. Actually we never met any of the staff. Room was clean, the bathroom very new. Bed was comfy. But we were on the 1st floor which meant we had to endure the people stomping away on the second floor, and people walking and talking on the streets. Among the better hotels of its kind for the price, and there was always street parking in front of the hotel.
Stayed 2 nights in Jul 2019

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Lovely charming place with everything you need for a good night in Penang.
Stayed 1 night in Dec 2018

10/10 Excellent

Josephine, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy room and friendly staff
The room we stayed is a suite. The room is big and cozy. The area of this hotel also very heritage feel. I love it so much. We will stay here again.
Stayed 2 nights in Sep 2018

10/10 Excellent

Birgit

Great place to visit the city
Centrally placed, the hotel was very much in line with the description. Very clean, nice and spacey room/private bathroom. The manager was awesome providing any help we needed.
Stayed 4 nights in Aug 2018

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at d,nice hotel
A simple but very effective hotel. Clean, very comfortable and a friendly owner. Nothing bad to say, great value for money.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vey vey helpful and friendly staff, anyways willing to help in every way possible.
Stayed 3 nights in Mar 2018

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
We had a fantastic stay here, the owner literally couldn’t have done more for us. The hotel was small and very homely, and in a quiet but convenient location. Would definitely return.
Stayed 1 night in Mar 2018

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very friendly English speaking staff
Stayed 3 nights in Mar 2018

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dilemma experience
i brought two kid along with my in-laws for a short overnight stay. The inn is nicely decorated, room was clean and located in a historical area. However this not suitable with family with kid or heavy footer as the wooden floor will reflect your movement accurately, in another words noise to others.
Stayed 1 night in Oct 2017

6/10 Okay

Jessica , Singapore

Disliked: Cleanliness, property conditions & facilities
Basic toiletries & room service are not provided.
There are no toothbrush, tissue in room. Only a 2 in 1 hair & body soap dispenser. Hotel staff said is provided only upon request. No room cleaning service or towel change though we stayed for 2 nights. There is no counter staff after 7pm with surrounding environment doesn't look safe.
Stayed 2 nights in Jul 2017

10/10 Excellent

EDDIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Helpful Staff
Excellent location close to all amenities, friendly and helpful staff has made our stay at D Nice a very pleasant and enjoyable experience
Stayed 2 nights in Jun 2017

8/10 Good

PHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Services and Friendlly
Generally are quit good, good services and friendly
Stayed 2 nights in Jun 2017

8/10 Good

S

Liked: Cleanliness, staff & service, room comfort
A nice boutique hotel
A nice boutique hotel close to a lot of the recommended places of interest. The family room we had is spacious and could really accommodate a family of three. Eating out is easy, and if you want to take shelter (due to the hot weather) in an air conditioned shopping mall, Prangin Mall is just a stone throw away. The only down side is there is no room service, and there is also no known self operative laundry service nearby.

8/10 Good

Kareen

Liked: Cleanliness, property conditions & facilities
Value for money
Room was a tad too small for my liking. I was not sure why I had the impression that the room was supposedly bigger... Anyway, no toiletries given (only toilet roll and bath towels) I'm used to traveling light so I did not bring along my toiletries... Breakfast was not impressive. Did not bother to take breakfast at this establishment. Room was adequately furnished and cosy. Did not like that there were no curtains to block out sunlight in the morning. I guess I got what I paid for, There was a mildly unpleasant smell having walked past a corner where they have this pet rabbit in a cage at the common area. Service desk at fixed hours- 8am to 7pm. Location was great though! However, no convenient store within the vicinity. May not consider this hotel again

4/10 Poor

Jean, London

Disliked: Staff & service, property conditions & facilities
Good location but...
The room was too small and bewarn, you are made to carry your shoes in a bag upstairs. No cleaning at all throughout the period of stay. Minimal reception hours. Next to the road and could be noisy.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good hotel for a night
Central hotel close to Little India. Within walking distance to a lot of restaurants. Staff is friendly.

10/10 Excellent

Julia, Byron Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful stay here
This is a great hotel on the edge of the heritage district of Georgetown, so the location was great. The bed was very comfortable and I loved the wooden floors and high ceiling. The staff was pleasant, and they even upgraded me for no extra cost which was super lovely.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Lovely old building, really nicely restored. Beds and pillows really comfortable! Bathroom has an effective shower curtain. Staff only on site 9-6 but they came in at 7 to give us breakfast before an 8 am bus. Breakfast is very basic. Walkable throughout the old city and even to the bus station (10 min).

10/10 Excellent

Mike, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with excellent location
A Brit in Asia - We have been to Penang before but always stayed at the Novotel or similar , this time we really wanted to feel the ambiance of the old town. We were greeted by Joey and were not disappointed, the staff were just so friendly and helpful. What impressed us straight away was that everything was so clean, someone had really thought about what visitors wanted. The room we stayed in was at the front of the building and was a large room, fully aircon, very well furnished and extremely comfortable with good bathroom, again everything was very clean. There was also satellite TV just in case you needed it. Some people may find that particular room noisy as you could hear all the hustle and bustle outside however thats actually why we wanted to stay there, we wanted the whole experience. (If we had wanted an isolated quiet room we would have stayed elsewhere) The location is terrific as we just got up each morning and pottered around the Heritage streets, just amazing. Also a stone throw from the jetties where you could walk and see the Sunrise & Sunset. All in all it was one of the best weekend aways we have had.
Hotel entrance
View into street
Hotel Side

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need in Penang
Perfect stay! D'nice was everything we needed for our 5 day stay in Penang. Great location, very clean, comfortable bed, air conditioning, yummy breakfast and helpful hosts. I would stay here again and would recommend it to others.

6/10 Okay

Don, Petaling Jaya

Liked: Cleanliness, staff & service, room comfort
If only it was on the second floor
Sleeping quality was not bad. Just try to avoid room 103. Can hear footsteps from second floor. Otherwise it is was a good stay in terms of location and value. Just ensure you request for rooms on the second floor. Good coffee right opposite of this hotel.

2/10 Terrible

Annetta

Disliked: Staff & service, room comfort
First off the staff at the front desk were lovely. The rooms were adequate. However at 8pm on our first night very noise construction started directly outside our door, including excavator digging, jackhammers, dumping of rocks, moving of pipe, and talking. We are on the 2nd floor with the construction directly below our window (photos attached). This continued off and on until after 11pm when we called the manager, Jason, who is located 1 hour away. I asked when it would be finished maybe around 4am. I asked to be moved to another hotel and Jason said he was unsure of this possibility. Around 12am we decided to find our own hotel and move on our own. This included our 2 year old who was struggling to sleep through the noise. As someone who lives in SE Asia I know these thing happen from time to time without warning. However the hotel did very little to support us when it was happening. I again spoke to Jason the next morning as we decided to discontinue our stay at the hotel all together. He assured me if I sent a refund request the would agree to send the money back. It has been nearly 1 month as to date the hotel as refused to issue any kind of refund. I think the hotel is fine, but if you have any problems do not expect them to support you when someone is not on duty on location (front desk has limited hours). Additionally I can not say the hotel is honorable since they have not follow through on their word to refund part of our stay.

10/10 Excellent

Jackie Sean, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay..
This absolutely the best choice for those who wanted to explore Georgetown.. Right in the heart of heritage town area, the shopping centre and local foods as well as the street arts are within walking distance. Comfortable and clean room. Very worth for monies..

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DNice is really nice.
So good i stayed here twice. Georgetown is such a nice place I stayed for 9 days as opposed to intended 4. D'Nice House is lovely and well located. Advice for all - if not fully occupied ask that no room above you is being used, as with wooden floorboards above the noise is terrible and it's not the person above you fault. Simply bad management - upgrades and moves should be given ASAP., ruined my last night. Tips - urban spice for a lovely breakfast is 5 mins away, cafe across kids on bike art is good too for French toast and tea. LittleIndia is great for dinner as are so many places. For the beach in Batu Ferengii take 101 bus and be prepared for a cold journey (air-con). Best tip for the beach, but I never said it - just walk into the Golden Sands Resort complex and enjoy the facilities for free as no one asks!! Enjoy.

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and relaxing stay.
D' Nice Budget is exactly what the name suggests, beautiful and cheap. The staff are very helpful and they provide excellent good customer service. There are also many vegetarian cafe and restaurants, most within walking distance and are great for vegetarian like me. Great stay.

10/10 Excellent

TC, Malaysia

Liked: Cleanliness, staff & service, room comfort
Beats many larger, 3- and some 4-star hotels.
A small cosy, clean and comfortable hotel. Staffs are also very friendly and helpful. Being in the old part of Georgetown, it is a great base to explore the clan houses, museums, temples, old shops & houses. There are also plenty of side streets to explore, ponder & take snaps.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, clean and quiet - result.
As you arrive in Georgetown and wonder about its rustic, delapidated look of the streets nearby, don't worry. This is a charming place, rooms are lovely, staff nice and welcoming. upon your wandering you will come to love this place (most should) and its rustic charm and how you can find gems of cafes and eating places at every turn. Food is amazing all over the place. A bus (101) from nearby will take you to Batu Ferengii beach within 20 mins or so and this is better than staying there, so quiet and lifeless other than the beach. So much so that I stayed longer than intended and D'Nice Heritage makes it so much better. A really nice, comfortable and clean stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the old town of Penang. A over 100 year-old heritage pre-war house.. Well renovated.. Good location, the shopping, local foods just within walking distance.. Staff service is good.. Value for money.. will come again..

10/10 Excellent

Liza, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and the staff service was good.. There was free coffee, tea and some other light refreshment.. Very comfortable and satisfying..

10/10 Excellent

Isabelle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel...
Good location, comfortable room.. Staff services were great... Will consider to come again..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Heritage House
The location was just perfect! The manager on duty was very nice and made our check in experience, a good one. The room was nice clean, bathroom water heater working well, water pressure good and the beds very comfortable . We had lunch nearby and the food was good...

10/10 Excellent

Madison, SZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !!! Room, Bathroom, Staff, Location !!!
The room come with bathroom and very clean and tidy , I had been this place before but I got only share bathroom with other housemate and cost me more. This time I feel surprise as cheaper then last time I stay in Malay street and I had given a window room and come with attach bathroom, I feel I have a excellent trip because of them so that only spend time to give Them a review. Sure will be back again here for my next stay !!!

10/10 Excellent

Joanne Tang, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay, Clean, Good Service
Comfortable Stay, Clean, Good Service and Good Location.. There were many eateries around there within walking distance..

10/10 Excellent

Stuart, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Spacious, and Friendly
Great location , near street art and chew jetty and come with nice staff. we booked 3 rooms with friend together and there is private bathroom in every room for us and host very nice give us some Penang map and recommend us to some nearby coffee house and local food as well. Room is clean and toilet is clean and mattress is comfort !!! Perfect stay for us...

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Georgetown...
Clean and spacious room, comfortable bed, nice bathroom... Great location. Street acts, local nice foods and shopping mall within 10 min walking distance. There are some light refreshments available at the lobby for in house guests. Very convenience in case of hungry in the midnight... Friendly and courteous for both reception and house keeping staff. Value for money. Sure will come again..

8/10 Good

mura, 東京都

Liked: Staff & service
気楽さ
ヘリテージと言うことで、作りは古いが趣がある。部屋数9部屋との事で家族的に付き合える。ロビーでゆったりコーヒー飲める。コムターに歩いて7分位です。
Stayed 3 nights in Apr 2018

8/10 Good

Wing Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jonas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOULDN'T RECOMMEND TO ANYONE!!!!
The stay at d'nice was anything but nice. The included breakfast didn't exist due to earlier complaints from guests and had to be bought in and consisted of toast and peanutbutter. The limited cleaning clearly meant no cleaning at all during the entire stay. The hot water in the shower didn't seem to be working and made it very uncomfortable to shower. The room itself had serious damp issues in the walls that made patches of paint fall of and made it feel very poorly maintained. The reception had very limited number of operating hours and wasn't even staffed during those hours; some of the communication had to be dealt by leaving notes at the counter. The staff with the exception of one made us feel very unwelcomed and non caring about their guests. The area surrounding the hotel felt very sketchy after dark walking home, but was quite close by the touristic places in Georgetown. The d'nice hotel didn't live up to the expectations, the pictures and information set up and was very overpriced! Wouldn't recommend and would never come back!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
位置還不錯，但是距離商店都有一段距離 吃的耶有點距離 要自己自備盥洗用品 房間還算乾淨但是wifi有點弱 有門禁卡感覺安全多了 以上為個人意見
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service
職員親善有禮，房間整潔
*********************************************** 職員親善有禮，房間整潔，但小昆蟲較多，特別是螞蟻，房內有冰箱更好。位置尚算方便，很不錯。 ***********************************************

6/10 Okay

Anders

Disliked: Staff & service, room comfort

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mysigt hotell i bra läge
Mysigt hotell med nära till det allra mesta! Mycket trevlig och hjälpsam personal. Det enda som vi kan anmärka på är frukosten som var lite torftig, men annars var det mycket bra.

10/10 Excellent

Natascha , Mainz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel
Ein tolles kleines Hotel in Georgetown in dem Gastfreundschaft groß geschrieben wird!