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Reviews of Kimberley House

2 out of 5
Kimberley House
No 59 Kimberley Street, Georgetown, George Town, Penang

Reviews

6.8
Rating 10 - Excellent. 7 out of 75 reviews" "
Rating 8 - Good. 33 out of 75 reviews" "
Rating 6 - Okay. 25 out of 75 reviews" "
Rating 4 - Poor. 4 out of 75 reviews" "
Rating 2 - Terrible. 6 out of 75 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Hidayah, Shah Alam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a heritage building so we can feel how the history past through the years and it's really fun, but it's kinda no so soundproof, so i can hear what my next room talk about 😅😅 while mostly were so good ☺️
Stayed 2 nights in Sep 2019

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Front Desk ( Weng ) on 20 Aug,2019
Dear Guest Thank you for staying in Kimberley House.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very not greedy at all.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Always photos in adds and reality is not same
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

William, Kuala Lumpur

Liked: Staff & service, property conditions & facilities
Excellent location within Georgetown, 3 minutes walk to Komtar. Just next door to many restaurant and food stalls. Nice and friendly staff. Satisfactory washroom and room cleanliness and could be improves. E.g.: Room floor was not being mopped. Zero sound proof room. I stay at the ground floor and because the upper floor is wooden made, the sound of foot steps upstairs are loud and clear. But what to expect, its a budget stay after all. What's nice about the room is that the air-conditioner works well, and there is a fan as well. Recommended if you are on a budget travel.
Stayed 2 nights in Oct 2018

8/10 Good

Dawn

Liked: Cleanliness, room comfort
The room was a good size and clean, but dimly lit. WiFi was iffy in the room, ok in the lobby. Most of the staff was good. Great location.
Stayed 2 nights in Jun 2018

6/10 Okay

Garry

Liked: Staff & service
Stayed 7 nights in May 2018

6/10 Okay

Li, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities
Good location
Toilet and. Bathroom need improvement. Good and convenient location
Stayed 1 night in May 2018

6/10 Okay

Cony, Chiang Mai, Thailand

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location,Food street, Convineince store
We booked 2 double rooms, our rooms are clean but my air con remote was broken and I already informed the girl at front counter but no action I got to borrow from my friend's room. For our rooms location need to claim upstaire and staire case very high Toilet a little bit dirty. They provide towel if you ask. The location very good next steamboat restuarant and street food just in front of the hotel. Nearby shopping mall just walking distance.Cheap and value
Stayed 1 night in Jun 2017

6/10 Okay

K347, Melbourne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Penang epicentre
Place has a nostalgic feel. The reception person was nice and polite. The room is sufficient for (very) short stay. You get what you pay for so no complaints from my side. Just a bed with thin mattress and even thinner pillow. The pluses are the aircon is cold so in humid Malaysia, that's heaven sent. Situated on the ground flour, my room hasn't a window, so that may not appeal to everyone. The other major plus is it is right in the heart of Georgetown. So, almost everything. Is within reach. Step out and street hawkers are everywhere. Overall, suits younger traveller and short stay traveller. A plus on the balance.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel didnt let us to check in, I didnt stay in this hotel, bad arrangement!!!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet guesthouse
Very nice, quiet guesthouse, friendly staff, lovely room, all as described.

2/10 Terrible

kwok, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room service
The hotel room portable air con is very terrible. Is not cool at all. Will not recommended to those want any budget hotel can get better deal than this. The air con is very terrible.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best, but ok!
my stay was okay. the bed was so uncomfortable, the hostel need a good clean, not having an old lady to clean it. it need a good clean.showers need to be cleaned. just clean them don't know why this hostel doesn't have a cleaning team that will do a professional cleaning. but it wasn't that and it was OK! location amazing staff were so friendly. helpful

8/10 Good

tiw, Subang Jaya

Liked: Cleanliness, staff & service
Disliked: Room comfort
Poor bed. Good air cond. great neighborhood.

2/10 Terrible

Alvin Dale, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BOOK AT YOUR OWN RISK!
I stayed at a double room for 3 nights, no windows and bathroom is shared. During my last day, when I went to the common bathroom for a shower, someone went into my room and took ALL my cash - equivalent to almost 600 MYR. Lucky the thief left my cards and gadgets, my phone was hidden under the pillow and my iPad covered under my clothes. It was so quick. When I entered the room, I noticed my wallet on my bed. I just thought I left it there so I didn't notice what just happened. When I checked out, they gave me back my 10 MYR deposit (BTW, they will ask for 2 MYR per night fee, for I dunno what and 10 MYR deposit). I was already outside the premises when I put the 10 MYR inside my wallet. That was when I noticed all my cash was gone. I rushed back to the reception and reported what happened. I asked them to check the CCTV but they told me they had to report it to the police. The lady receptionist mentioned something like it could have been one of their old tenants who had access to the room. They were trying to call the owner but they said she's overseas. They told me to wait and I told them I could not wait any longer coz I have a flight to catch...with only 10 MYR in my pocket! She noted how much was stolen, I told her I have 100 USD, 30 SGD and around 70-90 MYR (total almost equivalent to 600 MYR). I just left them coz I know there's nothing that would happen. Who knows, it might have been an inside job! So book at your own risk and always keep your valuables with you...

6/10 Okay

Tzar, Singapore

Liked: Staff & service
Disliked: Cleanliness, room comfort
Could be so much better!
Good points - Great location: within walking distance of cafes and eating places, plus a mall! - Rustic old world charm decor - share toilets were pretty clean Bad points - The main problem of this place would be its bed pillows + sheets ( Pillows were lumpy, smelly and terribly stained, while sheets and comforter [ NO cover!] were stained as well). - AC was noisy - We can't eat in our own rooms! Neutral - Rooms have no windows - place only had stairs ( take note elderly folk!)

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"A Painful Lesson"
The single bedroom has a funky loft vibe to it. That said the experience of staying in it is completely ruined by the extreme discomfort of the mattress whose coils press against your back. That coupled with the heat of the room (there is an ineffective portable A/C unit in the room that continously drips water) and the non-stop stompping of the floor boards until well past midnight will have you counting the minutes until checkout. Avoid this guesthouse because the pros (cool architecture, lounge, affordability and proximity to street food) don't come anywhere close to compensating for its shortcomings.

6/10 Okay

Siska, Jakarta

Disliked: Staff & service, property conditions & facilities
Quite comfort, affordable price,strategic location
Quite comfort with very affordable price, if you are a budget traveller, this one is exactly what you are looking for. Near chowrasta market and on the heart of city.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but not worth it
I stayed in a private room for three nights here. The room was like a jail cell, no windows, ugly grey tile floor, and ugly decorations. There were ants everywhere. The bed was old, lumpy and super uncomfortable. The AC is on a table in the middle of the room and only cools the bed area and not very well. There were no blankets, just a thin fleece throw. They don't have enough bathrooms, I'd have to wait an hour in the morning just to use the toilet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice, even luxorious place if you are willing to pay a little extra.

8/10 Good

frank, hong kong

Liked: Cleanliness, staff & service
centre of interest
close to sightseeing eating and shopping location. i just walk to china town within minutes.

10/10 Excellent

Maisy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get more than you paid!
Excellent service and excellent staff. The best budget guesthouse I had been in Penang. Do stay again at my next trip.

6/10 Okay

Angel, Bangkok

Liked: Cleanliness
Disliked: Staff & service, room comfort
Good guesthouse/hostel for exploring Georgetown
This is a good cheap option for a guesthouse/hostel in the central part of georgetown, near the predominantly Chinese neighborhoods and down the street from the Kimberley night hawkers. It's not a hotel so no fridge, tv or anything but a bed and a chair + desk, but the rooms are clean, they have adequate shared showers and generally not very noisy at night so you can sleep although earplugs are suggested for light sleepers. Bring mosquito repellant/traps as its easy to let them into your room while you're there. Also, if you plan on using multiple electronic devices, bring or buy a powerstrip as rooms only have one outlet.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Daniel, Johor Bahru

Liked: Staff & service, property conditions & facilities
Strategic Hotel for Food and Georgetown Walks
1) During Check in - Was treated with cold shoulder and impolite by chinese young man. At 09-00 hours was asked to wait for Check- in at 13:30 hours. Double standard treatment as much to explained to non-Malaysian guests and reminded me to come back before 12 midnight; 2) Taxi - was offered by the aforesaid attendant instead of walking for 2.5km (leas than 30 mins walk by foot) starting with Rm50 per trip. Called in the taxi driver and asked for RM20 for the max of 5km taxi ride and the driver said that some portions of the taxi fare needs to be shared with the hotel attendant; 3) Room was having weird food waste odour when came in and had to clean and disinfected myself; 4) Another attendant Apple was very helpful and passed a practical map pamphlet and annotated the Georgetown art street, riding rental, eatery at chowrasta market, Penang Road and Burmah Road; and 5) Facilities were good except on the squeky wall fan in the room and no window in the room to aware of day of night.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice and cheap hotel
Good value for money. The staff is also really helpful. Only negative aspect was that there was no room service

8/10 Good

Mark Iven

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Tung Yu, Taiwan

Clean n basic
Basic n clean

6/10 Okay

Steve H, Singapore

Disliked: Property conditions & facilities, room comfort
Good just to put your head down
Suited us as a family of four as we just wanted a base for exploring Georgetown so we were only there to sleep. We'll positioned for Armenian St and local food stalls, and well priced. Don't expect a flash hotel and you won't be disappointed. Staff weren't particularly helpful but we weren't expecting concierge service either so not a major issue.

6/10 Okay

Verified traveller

8/10 Good

travfella, sg

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not bad..
The place is nice, black and white with artistic wall stickers.. Bed a bit hard, comfort okey, silence questionable esp our room near the rear staircase. We can hear footsteps and loud guests the whole time. Otherwise its clean, staffs are great, the bathrooms mixed but okey. If u want privacy, pay more in other place;)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great service but needs new mattresses!
Really nice guesthouse with good location near big bus station, mall for cooling down and shopping and hawker good nearby. Serc

6/10 Okay

Steve, sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Ambience
I stayed 2 nights here and it is a nice place to stay. It's in a good location and is close to Komtar as well as bring central to all the highlights of Georgetown. My only issue was the thin walls and squeaking doors. I had a room next to showers and toilets.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Patrick, Winnipeg, MB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location on quiet street
Staff were polite and helpful, location was great, clean a mini night food market right outside, good wifi, movies in the lounge

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice staffs
Sleep in single room in May, had to stay close to the portable aircon when I was in the room. Extremely hot and humid season.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Close to shopping mall and local attractions.
The hotel was better than I expected, it was clean, quiet (except for young Japan backpackers in next room one night). Bathrooms and toilets need upgrade but were adequate. Close to Prangin Mall and local bus services, short walk to any of attractions. Rated quite OK by me.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, clean, basic
This is a great budget option in a great location - in the middle of the hustle and bustle in Georgetown with cheap yummy street food and lots of life right outside the door. We stayed two nights in a private room, shared bathroom. The person working on the front desk (male) the first night and day was really helpful and friendly. They provide good wifi in your room and a computer you can use in the common area with internet. The walls are quite thin, you can hear other people quite easily, but it's not a party place so the noise doesn't go too late.

8/10 Good

Hadzwan, KL

Liked: Staff & service
Centrally located within Georgetown UNESCO
Great hotel staff, comfortable enough, value for money

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

10/10 Excellent

mel, Adelaide

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for many, great location!
Facilities were clean and well maintained, room was comfortable, hostel was inviting and relaxed. Better than the hotel I stayed in while in KL. Had a single room to myself, had everything I needed to be comfortable, nice sized room, the shared rooms looked roomy and clean also. Check in time is 2pm, not 8am as the site and booking confirmation suggests, so don't get caught out there, like I did. Free tea and coffee area, cold filtered water, computer, wifi throughout hostel, printing available, heaps of clean couches and seating areas, fans and aircon, TV and DVD player in main lounge. Staff can come across as unfriendly but when they check you in or you ask a question they are actually quite nice.

8/10 Good

Juan Carlos, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice shared accommodation.
In general, the hotel was nice. The room was clean, staff is helpful and the facilities are pleasant, if you don't mind shared restrooms. The only inconvenient for me was the location. It is Chinatown and, although there is always people around, at night time it can be very dark around, so it feels dodgy. It is a 15 min walk to Penang Street, where the nightlife of Penang is.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
ทำเลดี พนักงานเป็นกันเอง ความสะอาดโดยรวมถือว่าดี อยู่ใกล้ร้านอาหาร
Stayed 2 nights in Apr 2019
Response from Weng on 11 May,2019
Dear Guest Thank you for the your review and hopefully you manage to enjoy in Penang.

8/10 Good

jalan, fukuoka

Travelled with family and small children
Liked: Cleanliness
土足禁止でかなり清潔でした。 泊まるだけなら十分だと思います。 スタッフも淡々としていて、かといって冷淡でもなく適当な距離をおいた大人の対応で好感がもてました。
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

館内は静かで、その点は良かったが、洗面台が使い辛いことと、ベッドに南京虫がいたのには辟易した。
Stayed 3 nights in Nov 2018

6/10 Okay

Px

ใกล้กับศูนย์กลางการเดินทาง เดินทางสะดวก หาง่าย ติดสตรีทฟู้ด
Stayed 2 nights in Nov 2018

6/10 Okay

Yilei

Budget hotel
Good location in George Town next to a night market of Chinese food, accessible to art streets.
Stayed 2 nights in Sep 2018