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Reviews of Vouk Hotel Suites

4 out of 5
Vouk Hotel Suites
57-G-3 Mansion One, Jalan Sultan Ahmad Shah, Georgetown, George Town

Reviews

8.0

Very good

Rating 10 - Excellent. 164 out of 450 reviews" "
Rating 8 - Good. 176 out of 450 reviews" "
Rating 6 - Okay. 71 out of 450 reviews" "
Rating 4 - Poor. 24 out of 450 reviews" "
Rating 2 - Terrible. 15 out of 450 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Adrian

Disliked: Cleanliness, amenities, property conditions & facilities
Cockroach on bedroom, yellow stains on shower floor, musky smell
Stayed 1 night in Mar 2024

6/10 Okay

Kim Choy, Shah Alam

Travelled with partner
Liked: Cleanliness, staff & service
The executive suite do need proper maintainent especially the bath tub and water outflow system.
Stayed 1 night in Mar 2024

6/10 Okay

Elvina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It’s an older building and outside downtown area. Restaurant in the hotel close early, front desk staff very friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Feb 2024

4/10 Poor

Mary

Stayed 1 night in Jan 2024

6/10 Okay

CHEE CHON

Travelled with family
Water heater is not working and we have to change room, and upon moving into the new room, similar problem happened on the following night. Bedsheets and towels are stained and yellow. I dont think this hotel is rated as said.
Stayed 4 nights in Dec 2023

6/10 Okay

David

Liked: Room comfort
Disliked: Property conditions & facilities
Good location but hotel/rooms need maintenance.
This is my second time staying at Vouk Hotel in Penang. I am unlikely to stay here again as the maintenance issues seem to be getting worse rather than better, unfortunately. It's not a bad place to stay; the hotel just needs a lot of work. Pros: *Central location to easily access most of Penang's popular areas; walk to Northam night market (5 minute walk), Gurney Drive/Plaza (10-20 minutes walk), and even historic Georgetown (20-30 minutes walk). *Very comfortable bed and linens. *Very spacious room and bathroom. *Great pharmacy and a Starbucks next door. *In-room, secured safe deposit box with customizable digital code. *Large workstation/desk and plenty of cabinet space. Cons: *Found several bugs/roaches in the bathroom, some adults and many babies, and one adult in the main area. *No hot water in the shower or sink the second day. *Needs minor maintenance (damaged wood flooring, inoperable wall light to the left of bed, electrical switch on left of bed sticks out from wall, wallpaper needs to be replaced, etc.) *Wifi is annoying to access, especially with a laptop. Each time you return to the room you need to re-login to the network. *Cash deposit of RM100 required to check in. *Hotel hallways are very dated and need a renovation/upgrade. *Not very quiet; you can easily hear people in the hallway and the adjacent rooms. I suggest getting a room at the far end of the hallway, furthest from the elevator, to minimize noise.
Stayed 2 nights in Dec 2023

6/10 Okay

Pramod

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location. Room size is good. Lighting in the room inadequate, gloomy. Amenities insufficient. Housekeeping irregular.
Stayed 4 nights in Nov 2023

8/10 Good

Mohd Zambri, Johor Bahru

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Nicholas, Mont kiara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Room and service was all good, facilities are temporary closed. Overall for a short stay was ok.

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 13 nights in Oct 2023

2/10 Terrible

Anderson

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rundown We booked 2 rooms both is so poor maintain. The floor is so so oily, because they using tiles, and didn't clean it. Toilet leakage The sink is literally leaking while we using it. Water Heater The water heater will suddenly no hot water in the middle of shower. Dirty in overall Table, floor, bed and everything inside the rooms don't really clean properly. Very disappointed with the rooms condition.
Stayed 1 night in Sep 2023

8/10 Good

SENG CHONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Ya-Tzu

10/10 Excellent

Juneanida

Stayed 1 night in Aug 2023

10/10 Excellent

Ngung Chia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Spacious room in good location
Nice big spacious room. Good facilities - free car park, good WiFi, swimming pool, gym. Limited restaurant service but plenty of eateries in vicinity - Gurney is just 10 mins walk away. Not sure whether its an oversight - previous occupier left a cup of bubble tea in the bin and the bin is not emptied. Limited cable TV - only loxal channels. Only 1 set of toiletries (shower gel and shampoo) for a double room. Have to request for replenishment. Booked for 2 nights but room cardkeys were deactivated after 1 night - have to get it validated at reception. Renovation is dated and the basin tap head came off easily.
Toilet
Toilet
Room
Lift lobby
Stayed 2 nights in Aug 2023

10/10 Excellent

Muhd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

Uma Mageswary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty Room Dirty toilet Aircon not working
Stayed 3 nights in Jul 2023

8/10 Good

Hock Fook Anthony, Singapore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near the beach
Stayed 1 night in Jul 2023

8/10 Good

Hon Wei

Liked: Cleanliness, staff & service, property conditions & facilities
It is a good and peaceful area, and is quiet. Surrounding are far away from attraction area.
Stayed 3 nights in Jul 2023

8/10 Good

Elaine

Liked: Staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Su Anne

Stayed 5 nights in May 2023

8/10 Good

David

Liked: Staff & service, room comfort
Great hotel, but rooms need general maintenance.
Vouk (Room 411): PROS: *Secure/bolted safe to store valuables; *Blackout shades keep room dark; *Large spacious room, bathroom & shower; *Strong shower water pressure and very hot water; *Great location walkable to Georgetown, Gurney Drive and just across street from Northam Beach Cafe night market, Starbucks, pharmacy, & 24hr mini-mart; *Large workstation area and TV; *Plenty of closet/drawer space; *Four lifts so never a wait; *Nice, cozy lobby; *On-site café/restaurant; *Rooftop pool & views; *Do not disturb & housekeeping signal lights; *Universal travel plug at workstation; *Plenty of room lighting options; *Friendly staff. CONS: *Needs room maintenance to fix leaky sink/pipe causing water pool on bathroom floor; recaulk toilet at floor; clean/replace dirty/peeling wallpaper; ceiling stains; damaged wood flooring; ceiling vent above toilet drips water on your head; *WIFI connection resets each time you leave WIFI range so you continually need to reenter username/password; *Poor soundproofing from doors both between suite room & hallway; *Bed is comfortable but seems a bit shaky/unstable; *Hotel lobby is nice and hotel itself looks great/modern from outside, but interior hallways to rooms are very dated and could use modernization (new carpet/flooring, paint); *On-site cafe, Indulgence Lounge, claims to be open until 8p, but on 28 May I arrived 7.55p to place quick to-go dessert order but cafe closed with employees sitting at tables on their phones; *RM100 room deposit.
Dirty, old wallpaper should be replaced.
Nice spacious room with large comfortable bed, large workstation, large TV, and plenty of cabinet and drawer space.
Damaged wood flooring (just this one area, but it should be addressed).
Peeling wallpaper needs to be replaced.
Stayed 7 nights in May 2023

6/10 Okay

Alex

Travelled with family
Disliked: Cleanliness
Cleanliness not up to par.
Cleanliness not up to par. Cups have stains in them and the kettle was not cleaned (foul smell inside the kettle. I think the previous customer might have cooked something in it. It goes to show that the housekeeping people did not even check the kettles or cups in the room. Although location is excellent but the cleanliness need some work.
Stayed 2 nights in Feb 2023

10/10 Excellent

Deepak, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern spacious rooms. Rooftop pool with great view of city. Clean. The only suggestion I have is to train the staff to learn English if the hotel wants foreigners. Most staff do not speak English…
Stayed 7 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good value for money
Stayed 23 nights in Feb 2023

4/10 Poor

Anthony

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was rated as a four star hotel, that would not be a correct assessment, it is more like a 2 star or possibly a 3 star. We booked two rooms, the first room TV did not work and the A/C did not work. There was trash behind the curtain that was not cleaned from the previous guests. The second room hot water did not work. The staff was great and helped move us from the first room to another room. This room had an adjoining door to another room and we could hear that family very clearly throughout the night.
Stayed 2 nights in Dec 2022

8/10 Good

Syamsul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet limited. No nasi lemak as malaysian standard breakfast dish. Watermelon served is not fresh. Otherwise is great.
Stayed 2 nights in Feb 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Poor receptionist and Internet services.
Room is pretty standard. For a 4 star hotel, it's over rated as there are not much facilities available like international standard restaurants, good sized swimming pool etc. Receptionist was very solemn and does not respond congenially to questions. If fact, she seems oblivious to questions posed like she's deaf (but there is no sign / badge to evince that) Worst part was the free Internet in the rooms. They give you a voucher for user name and password for 3 devices. First day we managed to log on for 2 devices. After that 1 device then 3rd day, cannot log on at all. We complained to front desk and they sent someone, then for about 15 minutes we can log on. After that, back to square one. So we have no choice but to use our own mobile data. Very poor Internet services as if they control the access.
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Room sound proof very bad.. can even hear next door turn on water tap and etc... talking can be hear clearly...
Stayed 1 night in Sep 2022

6/10 Okay

Ong

Travelled with group
Liked: Staff & service
Stayed 3 nights in Sep 2022

4/10 Poor

Dennis

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room is clean. Bathtub not working on 1st day checking. After 2nd day reporting it worked for a while after that not working again
Stayed 3 nights in Sep 2022

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Hami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Chong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penang holiday
Very good!
Stayed 2 nights in Aug 2022

4/10 Poor

Md Iqbal Hossain

Business traveller
Disliked: Staff & service
Tardy service, housekeeping bad, access card system non functional, staff less than cooperative, breakfast inadequate
Stayed 2 nights in Aug 2022

6/10 Okay

Den

Disliked: Cleanliness, amenities, property conditions & facilities
Never make up room, never change towel, never replenish shower gel, no free welcome drinks, room bad lighting, damaged sofa, TV channel not many selection. Swimming pool never provide towel.
Stayed 2 nights in Jul 2022

2/10 Terrible

kean seng

Stayed 1 night in Jul 2022

10/10 Excellent

YOKE SUM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
该酒店下次去还会住的，交通很方便，环境很乾净、内部设施也不错，主要是服务员的态度非常好。
Stayed 3 nights in Jun 2022

6/10 Okay

Lily

Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Looks good in pictures, but room condition was pretty bad. Not very well maintained. Floor sticky, bathroom tiles mouldy, sink top cracked.
Stayed 8 nights in Jun 2022

4/10 Poor

Fu hsien

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was wondering how a 4 star with malfunctioning hot water….
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
A staycation with befitting price
The bathroom did not have a floor towel when we entered which is a basic and we have to request for it. They don't provide any hand or face towels. Just 2 bath towels. A couple of the pillow cases were creased and have stained marks so we requested for a change. We need to remind them 3 times before they send someone to change the pillow case eventhough we can see that there were not many guests in the hotel since it's off peak season. The sound proof of our room was terrible as we can hear voices from a man speaking with a lady on a cellphone. Imagine we can even hear the lady's voice from the other side of the cellphone! Otherwise, the room is quite spacious with other standard amenities. They do provide toothbrush and other sanitaries. Price of room was reasonable.
Stayed 2 nights in Jun 2022

10/10 Excellent

Andy

Stayed 1 night in Jun 2022

8/10 Good

Puteri Aizza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room were nice and spacious. Its location is strategic for us to get to the places we intended to visit.
Stayed 1 night in Jun 2022

2/10 Terrible

Yuri

Stayed 1 night in Jun 2022

10/10 Excellent

M.Azrul

Stayed 1 night in Jun 2022

10/10 Excellent

San San

Stayed 2 nights in May 2022

4/10 Poor

M.aidil

Stayed 2 nights in May 2022

10/10 Excellent

MOHAMMAD NAZIR BIN

Stayed 1 night in May 2022