Gielgud Theater

Staff was helpful with check in and bags. Room was clean and cozy. Area was safe and easy to walk to restaurants and park. Wi-Fi was working great. Will stay again.

We stayed at Inhabit Queen’s Gardens for three nights and had a very mixed experience. Our first night was particularly difficult. We arrived after midnight, but even allowing for the late hour, the staff seemed surprisingly inexperienced and unprepared. Unfortunately, the quality of service did not improve much during our stay. The main issue is the lack of a professional reception experience. Whenever we asked a question, staff often looked at one another as if unsure who knew what to do. They were lovely people, but seemed poorly trained for front-of-house hospitality and lacked the confidence and awareness needed to anticipate guests’ needs. The rooms are incredibly small, and unless you are on the fourth floor, fresh air can also be an issue. That said, there is a lot to love here. The restaurant is absolutely outstanding, especially for vegans, vegetarians, or anyone looking for healthy, thoughtful food. The wellness facilities are another major highlight. The yoga room is lovely and can be booked for your own practice, while the sauna and salt room are wonderful additions. Believe it or not, despite the service issues and tiny rooms, we would return. The hotel has a wonderful concept and many special qualities. We sincerely hope the owners invest in stronger staff selection, training and leadership. With a professional front-of-house team, this could be an exceptional London hotel.