Hotels near Go Grand Outlet Riviera Maya

"Lots of good things, but I don't think I will recommend to my friends and family due to some bad parts. THE GOOD 1. Premium finishes throughout 2. Great pools and poolside entertainment and amenities 3. Most staff are very friendly and helpful NOT SO GOOD 1. I received $750 worth of "resort credits," which is a fancy way of saying I prepaid for tours and I never ended up taking or using. The one tour I did end up taking did not accept my "resort credits." The four spa treatments I tried to schedule were never responded to/scheduled by an agent. 2. When you need something from the concierge or tour desk, it's going to take a long time. Nothing works like clockwork. E.g., 1 hour to get a tour booked, with about 20 minutes just on hold. It's like a factory that still hasn't developed repeatable processes. 3. Discovered what *appeared* to be two different drug stashes just offshore the hotel beaches. What do I mean by that? Well, imagine playing in the water 40 feet off a beach with your family and you step on something squishy. You pull up a brick sized thermo-sealed plastic bag full of fine grains or powder. Then you pull up 2 more from the same spot. Then, 200 yards down the beach, you find another similar stash. I have never experienced this before. 4. Brings out some unethical behavior in guests and staff. On at least two occasions, I saw guests jump lines, or get in yelling fights, and instead of guiding guests to proper behavior, the staff just tolerated it."

"Staff really friendly . Rooms are spotless . Nice lay out. Breakfast really nice with different options. Close to Airport . Shuttle service really convenient ."

"I have zero complaints about this resort. I will be back. The spa was great. Food was great. Staff were outstanding. Room was perfect, and cleaned throughout the day several times. I loved my stay here, and Will recommend to others. "

"Worst experience ever, food very bad not much variety, activity are limited, I don’t recommend at all"

"Fantastic pick, our stay at the Moon Palace Nizuc was great and we’d love to come back."

" Beautiful views and fantastic food. "

"Pool was great, so relaxing. Taco bar was phenomenal. All the food was exceptional"

"Quick layover. Shuttle arrived within 20 minutes to pick us up at the airport. Check-in was quick and easy. The room was clean and cool when we arrived. We had a couple of drinks in the lobby bar with a very friendly bartender. Rooms quiet for sleeping. We would definitely stay here again."

"High pressure sells pitch while checking in. Then non stop phone calls and had to unplug phone. Same on checkout, but some 299 deal which was an initial price. Our privacy light was turned on without us knowing and never received service or towels after first day. Had to get bottled water from gym. Flight experience was bad too. Was double charge 460.00 for luggage with 5 hours of calls and messages and still not refunded."