Hotels near Gran Puerto Pier

"Not to bad"

"Completely disappointed with our stay! When I booked the “All Inclusive” I was expecting to get the All inclusive treatment however, this hotel is far from having the all inclusive treatment . First and foremost, at our arrival we were not even greeted by any staff personnel , from there I knew , things were not going to be good ! Then came our check in, we arrived early and were charged for early check in , pretty much everything to get our day started . If we wanted the wristband, we needed to pay . Checked in got to our room only to find out we didn’t have a fridge, or an iron . We had to request those and were told that our rooms “ didn’t come with those” ! Say what?! This is the first time I hear and all inclusive doesn’t have those amenities! Then came food, terrible !!! Keeping in mind that this is a “kid hotel “the food options for kids were nearly none. Hot dogs and burgers is all they had. My kids were beyond disappointed with the options. Let’s not talk about the drinks for the kids… only had 2 “soda” options . Either Pepsi or squirt and tasted like water half the time ! Moving along to the water park, the water park is not kept up with . While we slid down the slides, paint would come off the slides. My husband had a white shirt on and it had paint on it after we would leave the water park. If you are trying to relax to the sound of the waves , don’t count on it cause there’s none! Lastly, my husbands water shirt and sandals were stolen! "

"Buffet food was excellent Bar was great Staff vary helpful and friendly "

"The service at the pool is extra slow. I waited 45 minutes for a pizza. The bed, it had no bed topping, Only 1 sheet And a comforter. It didn’t feel hygienic! "

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"Clean room , beautiful resort , staff was awesome and restaurant, beach club were great "

"The pool side is too hot, not enough shade. Just one long pool and a kids pool. Staff was very responsive to our needs. The food was very good. "

"Great hotel for the price. Aesthetic vibes. Hotel’s restaurant food was so good. Friendly staff."

"I didn't use the airport shuttle and the taxi guys at the airport gouged me mercilessly. Use the shuttle and save yourself AU$100 one way. Better still get an Uber and save AU$145 one way. The Hacienda is Spanish quaint. great for families and excellent location."