Property amenity
Check availability

Reviews of Residence Inn by Marriott Grand Rapids Downtown

3 out of 5
Residence Inn by Marriott Grand Rapids Downtown
40 Louis St NW, Grand Rapids, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 496 out of 621 reviews" "
Rating 8 - Good. 89 out of 621 reviews" "
Rating 6 - Okay. 20 out of 621 reviews" "
Rating 4 - Poor. 6 out of 621 reviews" "
Rating 2 - Terrible. 10 out of 621 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Love staying here! Only issue was that the blinds in the room were damaged amd could not be opened or closed. Looks like they were also ripped. Otherwise awesome exoerience again.
Stayed 1 night in May 2024
Response from Andrew on 20 May,2024
Thank you for your feedback - glad you had a good time and we appreciate the feedback on the blinds - we will take a look at this and get it fixed!

10/10 Excellent

Darrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andrew on 20 May,2024
Thank you for the rating!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in the heart of downtown Grand Rapids, surrounded by amazing restaurants and unique shops. The staff is extremely polite and helpful. The rooms are quiet; I would have not known that anyone one else was in the hotel had I not seen them in the lobby or on the elevator. They make the best scrambled eggs I've ever had at a RI! I highly recommend this hotel. I will certainly stay there again the next time I return to GR to visit family.
Stayed 2 nights in May 2024
Response from Andrew on 13 May,2024
Hello and thank you for your review! We will share with our team and see you next time!

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to van andel. Good bars/restaurants on the street level. Room was half windows with great view of Grand Rapids. Many establishments in walking distance.
Stayed 1 night in May 2024
Response from Andrew on 13 May,2024
Thank you so much for the review!

10/10 Excellent

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The space was amazing. Private and easy to walk to any downtown locations
Stayed 1 night in May 2024
Response from Andrew on 13 May,2024
We love hearing this! Thanks so much!

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an area where you could walk to many museums, restaurants, or parks. The downside is that means it is loud at night. We were on the 4th floor and could hear people talking on the street and the traffic noise late into the night. There were many events going on at the center across from the hotel so the traffic at dinner time was insane.
Stayed 2 nights in May 2024
Response from Andrew on 13 May,2024
Thank you for the review! We are sorry to hear about the noise. We have shared your feedback with the team.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Hotel was very clean and I loved the locked elevator and doors for added security.
Stayed 1 night in May 2024
Response from Andrew on 8 May,2024
Thank you for the review! We appreciate your feedback and hope you can come back to stay with us again soon!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andrew on 8 May,2024
Thank you for the rating!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
The property is quite nice. Check in was a breeze. Parking onsite is $30 a night even though they own the parking garage. The room was pleasantly and surprisingly nice. I wasn't sure what to expect because I have had some doozies booking online. This one would go on the stay again list.
Stayed 1 night in May 2024
Response from Andrew on 8 May,2024
Thank you for the review!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room and the easy access of venue we were going to
Stayed 1 night in May 2024
Response from Andrew on 8 May,2024
This is great - thanks so much!

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms. The area has a lot of noise below even on the second floor. Parking was challenging with no valet & cost was $30 per day which was pricey.
Stayed 1 night in Apr 2024
Response from Andrew on 3 May,2024
Hello,Thank you for your review - we have shared your feedback with the team and will do what we can to better serve our guests in the future

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
great location, clean room.
Stayed 1 night in Apr 2024
Response from Andrew W on 26 Apr,2024
Thanks so much - see you next time!

8/10 Good

Hyun Ji

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! One thing we were a little disappointed is that their breakfast wasn't that great compare to their name value. Other than this, the location, staffs, everything was great!
Response from Andrew W on 22 Apr,2024
Thank you for your review. We are sorry to hear that you were not a fan of our breakfast. We do our best to provide options for everyone. If there are specific items you would like to discuss, please feel free to reach out!

10/10 Excellent

Chaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. I really enjoyed having an actual kitchen setup with a sink and a stove and microwave and fridge
Stayed 1 night in Apr 2024
Response from Andrew W on 22 Apr,2024
We really appreciate your feedback!

10/10 Excellent

Christin, White pigeon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and we were on the third floor and wow the view. The staff were very nice. The breakfast was very good and hot. I will be staying here again. We went to a concert and the venue was literally about a block away, so we just walked. The area around the area was nice. They have a nice pool, which unfortunately we didnt have time to get in. The only complaint was we didnt have a tub, but thats ok. We had a big shower and the shampoo and other things were available and very nice. Im hoping to bring my son next time and do some things with him.
Stayed 1 night in Apr 2024
Response from Andrew W on 19 Apr,2024
What a nice review! Thank you so much for taking the time to share your experience. Can't wait to see you again!

10/10 Excellent

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to get to Van Andel from here! Maybe a 1 minute walk. Staff was very friendly and helpful. Beautiful facilities. Parking in the garage was also great!
Stayed 1 night in Apr 2024
Response from Andrew W on 16 Apr,2024
Thank you so much! We appreciate your review!

10/10 Excellent

Caelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Residence Inn! The front desk staff was helpful and friendly, the room exceeded our expectations, and the breakfast was great. We were attending a concert at Van Andel Arena, so the location was perfect.
Stayed 1 night in Apr 2024
Response from Andrew W on 16 Apr,2024
Thank you for taking the time to share your experience with us! We hope to see you next time

10/10 Excellent

Anya

Stayed 1 night in Apr 2024
Response from Andrew on 8 May,2024
Thank you so much!

10/10 Excellent

Cilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, sheets felt nice.
Stayed 1 night in Apr 2024
Response from Andrew W on 16 Apr,2024
Thank you - we are glad you enjoyed your stay!

10/10 Excellent

Mallori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Andrew W on 15 Apr,2024
Thanks for the 5 rating!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, reminded me of home with having a kitchen. Rooms are big and had a great view.
Stayed 1 night in Apr 2024
Response from Andrew W on 15 Apr,2024
Thank you - we appreciate the great review!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew W on 10 Apr,2024
Thank you so much!

10/10 Excellent

Jesse

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful updates, super clean, delicious breakfast, good security. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Andrew W on 9 Apr,2024
Thank you very much for your review! We look forward to having you again!

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucked and needs better signs.
Stayed 1 night in Apr 2024
Response from Andrew W on 8 Apr,2024
We appreciate your feedback

10/10 Excellent

Lindsey

Stayed 1 night in Mar 2024
Response from Andrew W on 18 Apr,2024
Thank you!

10/10 Excellent

Amy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew W on 3 Apr,2024
Thank you for the 5/5!

8/10 Good

Brenna

Stayed 1 night in Mar 2024
Response from Andrew W on 18 Apr,2024
Thanks so much!

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew W on 28 Mar,2024
Thank you so much for the 5/5!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Feb 2024
Response from Andrew W on 27 Mar,2024
Thank you so much for the review and rating!

10/10 Excellent

Ian Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed very much, thank you.
Stayed 2 nights in Mar 2024
Response from Andrew W on 26 Mar,2024
We are glad to hear this - thank you!

10/10 Excellent

Brayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Mar 2024
Response from Andrew W on 26 Mar,2024
Thanks so much!

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew W on 26 Mar,2024
Thank you for the 5 out of 5 rating!

10/10 Excellent

James

Stayed 2 nights in Mar 2024
Response from Andrew W on 15 Apr,2024
Thanks so much!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend to family and friends a great place to stay.
Stayed 2 nights in Mar 2024
Response from Andrew W on 26 Mar,2024
We appreciate your recommendation - thank you!

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities
Very spacy and modern
Stayed 1 night in Mar 2024
Response from Andrew W on 26 Mar,2024
We are glad you think so! Come back and see us real soon.

8/10 Good

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Mar 2024
Response from Andrew W on 17 Mar,2024
Thank you so much!

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very nice! This was my 2nd stay and I was very pleased with it. Hotel location is perfect if you’re going to an event at the Van Andel Arena. Rooms are spacious and beds are comfortable. The only downside is the parking garage. It’s often full and you’re not guaranteed a spot in it even if you’re staying at the hotel. $30 per night for the parking garage. Other than that, this hotel is great!
Stayed 1 night in Mar 2024
Response from Andrew W on 17 Mar,2024
Thank you - we appreciate your review and feedback!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of downtown Grand Rapids, right across from Van Andel and so much fun! Loved our king suite and kitchenette. Staff was amazing!
Stayed 1 night in Mar 2024
Response from Andrew W on 13 Mar,2024
Thank you for your awesome review!! We appreciate your kind words. We hope to see you again soon!

10/10 Excellent

Lashonda

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice hotel
Stayed 2 nights in Mar 2024
Response from Andrew W on 13 Mar,2024
Why, thank you! We appreciate it!

10/10 Excellent

Jose, Reese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew W on 13 Mar,2024
Thank you for the review!

8/10 Good

Chelsea

Stayed 1 night in Mar 2024
Response from Andrew W on 3 Apr,2024
Thank you for the rating

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best location you can get downtown for events, still new and very clean. Prices are competitive, definitely worth a stay if you aren’t doing Amway or JW which are $100 more
Stayed 1 night in Mar 2024
Response from Andrew W on 13 Mar,2024
We are so glad to hear that you enjoyed your time with us. Come back again soon!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the city to walk to everything. Rooms are clean & spacious. 2nd stay here & and will stay again.
Stayed 1 night in Mar 2024
Response from Andrew W on 13 Mar,2024
So glad to hear you returned to us! We appreciate your business and hope to see you next time your travel plans bring you back to the area!

10/10 Excellent

Lori, Flushing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice. I was quite impressed with everything. When I come back to the area, I will choose this hotel again.
Stayed 2 nights in Mar 2024
Response from Andrew W on 13 Mar,2024
We love hearing that - thank you so much! See you next time

10/10 Excellent

Nichole, Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly and accommodating. The liby and rooms were very clean. The hotel is close to everything, including the DASH bus stop.
Stayed 1 night in Mar 2024
Response from Andrew W on 13 Mar,2024
Thank you for your review! We appreciate you taking the time to leave us these kind words!

8/10 Good

Lauren

Stayed 1 night in Mar 2024
Response from Andrew W on 28 Mar,2024
Thank you for your rating!

10/10 Excellent

heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was so nice.
Stayed 1 night in Mar 2024
Response from Andrew W on 13 Mar,2024
We are glad you enjoyed your stay!

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a king with the corner city view which is a huge room with a kitchen! This room was really nice & very clean! I would stay again , great location!
Stayed 1 night in Mar 2024
Response from Andrew W on 13 Mar,2024
We'd love to have you again! Thank you for the review and we'll see you next time!

10/10 Excellent

Jannina

Travelled with family
Liked: Amenities
We stayed here because it is in walking distance of the venue that we were going to. It was just us girls and it felt very safe! The doors and elevator require a room key.
Stayed 1 night in Mar 2024
Response from Andrew W on 8 Mar,2024
So glad to hear of your pleasant experience! Thank you for sharing with us!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location downtown
Stayed 1 night in Mar 2024
Response from Andrew W on 6 Mar,2024
Thank you Adam - we appreciate your rating and review!