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Reviews of Livemax Resort Hakone Ashinoko

3 out of 5
Livemax Resort Hakone Ashinoko
Motohakone 159-171, Ashigarashimo-gun, Hakone, Kanagawa

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 78 reviews" "
Rating 8 - Good. 25 out of 78 reviews" "
Rating 6 - Okay. 22 out of 78 reviews" "
Rating 4 - Poor. 6 out of 78 reviews" "
Rating 2 - Terrible. 5 out of 78 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing for the price, the staff were friendly and the private onsen was great!
Stayed 1 night in Apr 2024

8/10 Good

Beltran, San Francisco

Liked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

Charles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty spiders in the room in room Onsen not very hot and the recirculating pump to keep the water hot was not working steep dangerous stairs. No elevator to the third floor and had to carry heavy bags up t the third floor. For an international hotel many of the staff didn’t speak English or even attempt to. un advised extra charge for the use of the in room Onsen that we paid a higher room fee for. Only one microwave for everyone in the hotel to use and yes it’s on the first floor for guests staying on the third floor not convenient.
Stayed 3 nights in Apr 2024

4/10 Poor

Saya Marta

Disliked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Juliana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again. It was the worst hotel in Japan I’ve ever seen. Don’t even know where to start. Perhaps, that we were accommodated in the room with broken and leaking onsen. On reception we were told “once you take a bath, don’t let out water”. Well, thats interesting. We are curious and tried to do so and onsen was leaking badly. Obviously, because of bath full of water overnight and sewage system not working properly, the smell in the room was SO bad, we all felt sick immediately. To open windows, we needed to ask reception staff to help as they were opening from behind of the bath so you need to step ON the bath and open. Ridiculous 😅 Beside of the smell, the room is super worn. Two spots on the wall were just painted on with white paint. We felt like living in the abandoned room. Moreover, there were spiders. Not just one tiny spider but a bunch of huge creatures coming to visit us one by one and in pairs. My child could not properly sleep all night as was terrified. To be honest, me too. And well. The staff. Not helping, not professional. For all comments they could only say “sorry mam” and smile. Not making a tiny effort to improve the situation. Moreover, the property does not have an elevator. And our room was second floor. I’d expect someone to help with luggage but not in this place. Just watching with wonder how we were taking suitcase to the room. Hope this will give an idea of what this hotel is like. I wish I could read this kind of review before booking. It was m
Stayed 2 nights in Apr 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property. Not too difficult or expensive to access via a bus from the Odawara shinkansen station. The rooms are huge, there are a million places to sit and relax, the hot tubs are amazing and fill pretty quickly, the public bath is spectacularly peaceful and gorgeous and is also pretty big. The dining options were plentiful too.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for private in-room spa
I was very pleased with our room, and in-room hot tub. The room was clean and spacious, and most importantly in 0° weather - warm upon arrival. The front desk was very courteous. You may want to bring your own sodas and/or beverages as their vending machine in the lobby is limited.
Stayed 1 night in Jan 2024

6/10 Okay

Joao

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

TAIYO

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Fiona

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Not easy to get to. Food is terrible. Onsen very small. Facility is dated and not clean.
Stayed 1 night in Nov 2023

6/10 Okay

Nathan

Travelled with group
Disliked: Amenities
Dirty rooms
Stayed 2 nights in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for its value.
Great hotel for the value. Very friendly staffs. The location would be a draw back if you don’t drive with your car. You can get to the hotel by bus which is highly recommended but the service is not very frequent. Note that taxi or other car share services are basically nonexistent.
Stayed 1 night in Nov 2023

10/10 Excellent

Xochitl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came here with my sister after a week and a half of traveling to different locations and we wanted to relax at this hot spring. The staff was really friendly and helpful. We really enjoyed the private hot spring in our room. This place is far from town and is surrounded by trees so don't expect any stores. It's a really good place to unwind and relax. Very quaint and tranquil.
Stayed 2 nights in Sep 2023

6/10 Okay

Alex

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was ok to stay over 3 nights, too many stairs to climb and no laundry
Stayed 3 nights in Sep 2023

8/10 Good

Geramy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Far from restaurants and main road but it was a great value for a hotel with private onsen
Stayed 1 night in Jul 2023

8/10 Good

Jessie

Travelled with partner
Liked: Cleanliness, staff & service
Good for the price. Small public bath but no one else was in it so rather relaxing. Buffet breakfast was small and limited, but it did the job. Hard to get to, no restaurants open for dinner except 1. Last bus around 7-8pm. Lots of hills. Staff were nice.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel itself seems kind of outdated, but it was still a pleasant stay. The room was spacious and the in-suite bath was as expected. The staff were very friendly and accommodating.
Stayed 2 nights in Apr 2023

6/10 Okay

Patrick

Stayed 2 nights in May 2023

2/10 Terrible

janine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and will need a car to travel around. Overall the stay is memorable.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recommended to relax.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is meant for locals who drive. For foreigners like me, it is not near to anything and you need to depend on public bus at a specific timing to fetch you to Togendai Station. Walking time is about 30 mins and it is not possible during winter time. All rooms do not have any view to Lake Ashi or Mt Fuji. Rooms are pretty big and clean with private onsen in the room which give us the flexibility to use it anytime. It comes with private bath and toilet, a major reason for booking this hotel. Buffet dinner and breakfast, nothing to wow. Reasonable and ok for us. Front staff is friendly and helpful in answering all my queries. Overall, this hotel more suitable for locals who drive.
Stayed 1 night in Jan 2020
Response from リブマックスリゾート箱根芦ノ湖　　支配人 on 25 Feb,2020
この度は当ホテルにご宿泊頂きありがとうございました。スタッフの接客応対に関しまして高評価いただき大変嬉しく思っております。 今後も愛され続けるホテルになれるよう精進して参ります。また、お近くにお越しの際は当ホテルをご利用下さいませ。貴重なご意見を有難うございました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean, very nice staff . Some may find a little out of the way, but walking distance to Ropeway, Lake Ashi etc, we loved our stay here.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Good place for young family, like with infant: very casual, reasonable, private onsen bath tab in the room. Not so good for us - matured family. The onsen bath is completely visible from room, no privacy. The room was small. Understaffed; though they were working so hard to accommodate the full housed customers. If you have children under 5years old and want to have a very intimate and relaxed family onsen time with low price, I will suggest here. But avoid the weekend. This place followed by OWALIDANI where was so much traffic in the weekend. There is a bus. But it was crowdy like morning train to Tokyo, if not worse. We will stay somewhere nearby train station next time. Oh, the room was SOOOO DRY! I couldn't sleep.
Stayed 1 night in Jan 2018

10/10 Excellent

James, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen resort on the hill just off the lake
Had a great time at this place. The staff don't seem proficient in English but anyone with basic Japanese should get by fine. Room is nice and big, and the private outdoor bath is really cool just as a decorative element even if you don't actually use it. Food was quite high class even if not exactly the freshest or best executed. Shuttle service available for getting back to transport routes.
Stayed 1 night in Jan 2018

8/10 Good

DK, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A healing stay in Hakone
After a few day of shopping in Japan, we were tired. The in-room onsen help us to recover from tireness. A leasure walk around Togendai area was refreshing and relaxing. Hakone Yumoto is the main area of the district, where you can buy souvenir and taste different cuisine. A very enjoyable trip outside Tokyo.
Stayed 2 nights in Oct 2017

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel in the forests of Hakone Japan
My stay at the hotel with my girlfriend was very relaxing because of the professional helpful staff, comfortable beds, and onsen style bath. The staff had a functioning level of english making this a recommendation from me to any english speakers out there. I could see bigger people who are taller than 5'8" having a difficult time with the bathroom because it is very small and the toilet seat isn't very big at all. The local area around the hotel isn't pedestrian friendly so you need to have a motor vehicle if you are to stay here. Overall I enjoyed my stay and I hope to go back during winter if I can.
Stayed 2 nights in Jul 2017

6/10 Okay

TAISHI

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
リピートするかどうか迷う、、、
元は何かの施設だったのか部屋のドアが病院のような引きドアで床とドアの隙間があり廊下の足音等が気になった。エアコン周りの壁が変色していたり、ホコリが溜まっている箇所があり日本の宿泊施設にしては清潔感がなく感じた。室内半個室温泉は◎
Stayed 1 night in Nov 2023

8/10 Good

RYUICHI

Travelled with partner
Liked: Staff & service
連泊での利用でしたが、終始快適に過ごせました。 朝食・夜食ともメニューが豊富でいい感じです。 設備の古さは否めないですが、非常に良い旅行で満足できるホテルでした。
Stayed 2 nights in Nov 2023

6/10 Okay

Ting

Liked: Staff & service
體驗尚算可以
空間和設施都很好，始終山區地方會有小昆蟲跌入去房間的溫泉當中，房間比較悶熱有點氣味，服務人員很熱情有禮貌。
Stayed 1 night in Nov 2023

8/10 Good

hidemitsu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

よしあき

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
正直、ビジネスホテルとあまり変わらない 北陸地方なら温泉付きのビジネスホテルでももっと綺麗だし安い 食事も、2食ともバイキング形式でビジネスホテルのものと変わりない 色々な所が汚かったのがすごく気になった
Stayed 1 night in Oct 2023

8/10 Good

まこと

Stayed 1 night in Oct 2023

6/10 Okay

Shu-wei

Travelled with family
Liked: Staff & service, room comfort
乍看不錯但入住後有點失望
早晚餐是很豐盛的，房間空間很大，但不知為何入棉被套有點破損感，可能使用久了，隔日睡醒後發現有點局部皮膚過敏，不能確認是否跟床單有關係，但剛結束時幾天其他地方的住宿都沒發生這樣的事情，另外房間內的泡湯木池底已經泡水黑化，看起來是有點可怕的，希望能保持一定程度的品質，或是更換不易泡水損壞的池子例如磁磚或石頭材質。
Stayed 1 night in Sep 2023

6/10 Okay

hiroyuki

Travelled with family
Liked: Staff & service
客室温泉風呂付きは魅力的でしたが、室内の湿度が高いので寝具などが湿りが気になりました。 スタッフさんは日本人ではないけど日本語上手で丁寧でした。
Stayed 1 night in Sep 2023

8/10 Good

YOSHIHIKO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

りょうすけ

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
他の方の投稿の通り清掃は行き届いてませんし、施設自体も元が古いのかガタガタです。 寝られれば良いと思って宿泊したので文句は言いませんが…。 スタッフはカタコトながら頑張ってはいると思うのでそこは評価できます。 駐車場が狭く、かなり難度の高い停め方なります。そして遅めに行くと急坂に停めることになります。駐車後車止め置いておくので安心してください！と言われましたが明朝なんもついてませんでした笑
Stayed 1 night in Aug 2023

4/10 Poor

MAKOTO

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
部屋のお風呂に蟻が沢山いた。
Stayed 1 night in Aug 2023

10/10 Excellent

Kaori, Kita-ku, Nagoya-shi

Stayed 1 night in Jul 2023

2/10 Terrible

あやか

Disliked: Cleanliness, property conditions & facilities
・エレベーターがない、階段のみ ・ベッドとテレビの間が狭くて通りずらい ・鏡がガムテープで貼ってたが取れており、いつ落ちてもおかしくない状況で危なっかしかった ・大浴場全体的に掃除が行き届いてないように感じた ・部屋の掃除も行き届いてない（至る所にホコリ） ・ホームページの写真と実際の部屋が違いすぎた 今回は家族旅行で利用させていただきました。 正直、ここまで酷いホテルは初めてで家族みんなでガッカリしています。部屋には至る所にホコリがあり、浴室の扉は閉まりづらくテレビとベッドの間は信じられないくらいに狭く通りづらかったです。 そして、今回は祖母も一緒だったのでエレベーターがないことに驚きましたし祖母自身すごく大変そうに階段を上り下りしていて申し訳なく思いました。ぜひ、エレベーターを付けてください。
Stayed 1 night in Jul 2023

2/10 Terrible

sam

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
房間污糟 , 私人風呂非常污糟,自助餐好一般,整體感覺好差
Stayed 2 nights in Jun 2023

6/10 Okay

Jan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

SHINICHI

Stayed 1 night in May 2023

6/10 Okay

Rosa Yuri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
対応は良かったです。
Stayed 2 nights in Apr 2023

6/10 Okay

Martha ibeth

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2023

6/10 Okay

Lok ki

Stayed 1 night in Mar 2023

8/10 Good

YUA

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
問い合わせに対しても丁寧にかつ親身に対応してくださり、アットホームな宿泊施設でした。大浴場までの道のりが食事会場を通らないといけないのがちょっと気になりましたが、、その点以外は、とても良かったです！
Stayed 1 night in Mar 2023

8/10 Good

CHI MAN

Stayed 3 nights in Feb 2023

10/10 Excellent

???

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子連れだったが、スタッフさんが子どもを可愛がってくれて、好印象だった。