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Reviews of Hakuba Gondola Hotel

3 out of 5
Hakuba Gondola Hotel
4631-4 Hokujo, Hakuba, Nagano-ken

Reviews

6.0
Rating 10 - Excellent. 11 out of 42 reviews" "
Rating 8 - Good. 8 out of 42 reviews" "
Rating 6 - Okay. 4 out of 42 reviews" "
Rating 4 - Poor. 7 out of 42 reviews" "
Rating 2 - Terrible. 12 out of 42 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Noisy until late from the bar. Dirty room with hole in the wall. Mostly polite staff, one rude staff member checking in. Maybe good choice for younger party crowd.
Stayed 2 nights in Jan 2024

10/10 Excellent

Federico

Stayed 2 nights in Dec 2023

4/10 Poor

Kelsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Benjamin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place is the definition of everything that is wrong with Hakuba!! A fossil of the 1998 Olympics, now owned and operated by Australians, like the rest of Hakuba. Walking into this hotel was like teleporting straight into Front Valley, Perisher. The only Japanese person we seen, was told to speak english by reception staff when he asked for his room number in Japanese. Disgraceful!!
Stayed 1 night in Jan 2023

2/10 Terrible

Stuart

Disliked: Staff & service, room comfort
Rooms are far too small and cramped insufficient power points to charge mobile lighting way too dim you can hardly see anything they don’t have a courtesy bus to local bus depot and if Taxis are unavailable as they were well it’s just too bad for you .they gave 3 busses sitting there but apprantley they belong to another company steps are way too steep and would be illegal in Australia breakfast was a joke overall disappointing stay
Stayed 3 nights in Jan 2023

4/10 Poor

Saihung

Travelled with partner, Travelled with group
Disliked: Amenities
The location for Happo One basically can't be beat. You can throw a snowball to the Gondola from in front of the building. The building is old and there is only Wi-Fi in the guest lounge. I tried to email the staff for some information multiple times over a month and they never responded.
Stayed 4 nights in Jan 2023

2/10 Terrible

Woody Ki Fung

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised. Definitely not a 3 star hotel. No wifi - at first I was wondering why all these folks are hanging out at the reception area. It turned out that there's the only spot in the "hotel" with WIFI. There is no in room wifi. This "hotel" definitely does not have "Free Wifi" to me. Although "check in policies" said check in time is from 4pm to 11:30pm, there was no staff at the reception at 9:30pm. There is a little envelope with your name and the room key in it at the reception... The lack of any amenities other than body soap, shampoo and some filthy towel. There is no kettle or hair dryer in the room, which I consider a standard for 3 star hotel. In other 3 star hotels, you can pick up razor, toothbrush or whatever at the counter. There is none in this hotel. No drinkable water - There is a vending machine at the front door, but you know what, water was sold out. A guy from another group looked at me and said "There is no water bro, what are you gonna get?...." Unstable, structurally unsound bunk bed. OK, I paid I think 3000 more to get the room with 3 twin beds, and what I got was a double bed and a bunk bed...The bunk bed makes all kind of squeaking noise when I was just trying to get onto the top bed. It feels really dangerous Breakfast with no meat - I have lived in Japan for a long time, and I have stayed in many cheaper hotels, but this hotel provides by far the worst breakfast. There was only bread(toast) with jam and cereal for food. Don't bother.

2/10 Terrible

IZUMI

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay in a ski resort type hotel, but decided to try a different hotel this time and we’re not disappointed. This hotel has no frills, breakfast is a very simple affair, but it’s convenient, reasonable and the staff are friendly. Be aware, if you hire your kit from the hotel, it’s convenient in terms of location and price, but the opening hours for rental are limited. We turned up at midday expecting to be able to do half a day of boarding, to find they had closed and didn’t reopen until 4pm after the slopes closed, which was frustrating. All in all though a great place to stay, the bar was fun to visit and it had a great Aussie vibe.

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and not maintained well. Breakfast is poor. Rooms are small, old and dirty. Understaffed and awful manager. Lazy, does not want to help with anything. Very poor service

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Serge

Travelled with family
Liked: Cleanliness, staff & service
Good budget option for not fuzzy travelers.
I chose this hotel as we were on a budget. Two nights during peak season would set me back around 150.000 yen. This hotel was below 60.000 yen for three nights which was the reason I reserved immediately without checking the reviews. Afterwards I started reading the reviews and then the worries started to grow... shared toilets, dirty, etc , were keywords which popped up in most reviews. When we arrived we were met by a polite Japanese person who checked us in. There is no parking, but next to the hotel is a snowfree parking for 1000 yen a night. The room was spacious and really nice and warm. It's a bit old, but nothing to complain about. We had a family room with toilet and shower and bath. The toilet and the bath unit are together so this was a little inconvenient for a family of 5...but certainly not 100.000 yen worth of inconvenience. We had a double bed for the parents which was comfortable, we had a bunk bed for two kids, but the upper bed was too noisy, so we took the mattress and put it on the ground. The third bed was a sleeping sofa which was not comfortable due to a hard part which splits the sofa/bed in the middle. But we were all dead tired, so we slept through all incomfort. In the morning we had a free breakfast with toast and jam, cereals and boiled eggs. The area is very nice and lively and it's really in front of happo gondola. My family are all boarders though so we drove to hakuba 47 which is a 10 minute drive. All in all, we had a great time, thanks!
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Overall, I had a great stay at the Hakuba Gondola Hotel. The room were clean, very comfortable, and The staff was amazing. I highly recommend this hotel for anyone visiting Hakuba.
Stayed 2 nights in Dec 2021

10/10 Excellent

Sathish Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent !! Convenient location for Ski in-Ski out and Dining
Stayed 2 nights in Dec 2021

8/10 Good

LeAnn808, Yamaguchi, Japan

Travelled with family
Liked: Cleanliness, staff & service
Very good location, it is an older style lodging which I knew ahead of time by reading the reviews, I was not expecting anything more. Water pressure is good and the showers water is hot which is needed after a day of snowboarding. It met my needs. A place to stay to rest and shower, and free breakfast in the morning. Would stay again if I could bring my dog next time.
Stayed 5 nights in Dec 2020

10/10 Excellent

Kurt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, top tier service
Walking distance to the gondola is what drove us to select this hotel, but the service and amenities made it the perfect place. We had 3 to a room and it was not too bad for space. The attached bar and restaurant were always welcoming and the hotel includes a spacious dry room with lockers to put your gear after hitting the slopes. Overall, a great stay and would definitely recommend.
Stayed 1 night in Dec 2020

2/10 Terrible

Geoffery

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

BernieComerford, Wellington NZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing location. Lovely helpful staff. Great bar. Our rooms were a good size with ensuite and lovely view of the mountain. Loved the small chub to relax in at the end of the day. English breakfast that was included in the price was perfect. Looking forward to returning one day.
Stayed 5 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific staff, forced room changes during stay and claimed they informed hotels.com of this.
Stayed 3 nights in Feb 2019

8/10 Good

Alex, Nagano, jp

Liked: Cleanliness, staff & service
Disliked: Amenities
The building is beautiful, location amazing and the pub is great must try the mad cow burger. On the nagative the bed springs are shocking and the bathrooms are ancient bring shower sandals.
Stayed 5 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Just a simple youth hostel with 4-5 star hotel prices. We had the room with a bathroom but I had a better bathroom in camper van. The guys at reception were friendly enough (Aussie) but it almost felt like they were doing community service or out on parole. Our friends stayed in another hotel which was cheaper and that looked much better value for money. Don’t let the pretty pictures fool you. It was Very close to the Gondola and we hired or equipment from Woodys across the road - great service and very friendly. Not sure I will rush back. In fact the stay ended up with us having an average experience in Hakuba.
Stayed 6 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel met the basic needs. Really inconvenient for the hotel not to accept credit card. Breakfast was very basic (cereals and breads). Soft boiled eggs were good.
Stayed 1 night in Jan 2019

10/10 Excellent

OC

Liked: Cleanliness, room comfort
Near gondola good. No parking so had to park outside and need to pay.
Stayed 1 night in Jan 2019

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Talk about location location location
The location was absolutely perfect and the staff were great. This is just a short walk to the gondola which was ideal and an easy walk to restaurants and shops. The staff is super kind and the private onsen was amazing. The rooms are tiny and the bathrooms are definitely not American size. It's a tight fit but the rest was great
Stayed 3 nights in Jan 2019

10/10 Excellent

YOSHINOBU

Liked: Staff & service
スタッフの対応が良かった。
Stayed 1 night in Feb 2023

2/10 Terrible

Yohei

Stayed 3 nights in Jan 2023

6/10 Okay

Anna

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
残念な滞在
部屋、特にトイレに虫が数匹いつもみられました。部屋の中の換気のためにつけた装置が結構音がしたので　寝る時はオフにしました。シャワートイレでもなく　サ-ビスも常にフロントスタッフが対応していただけなく　時間が決まっていて　快適に過ごせませんでした。残念です。
Stayed 1 night in Jan 2023

8/10 Good

Keita

Liked: Cleanliness, staff & service
部屋にティッシュボックスは欲しかった
Stayed 1 night in Feb 2022

8/10 Good

Ryo

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
寝るだけ！宿泊費は安くていいです！
簡素なホテルですが名前の通りゴンドラから近く、スキー場へのアクセスは抜群です。 朝食はトーストなどシンプルなものです。
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Easy access from Happo bus terminal.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
場所は最高の立地でした。
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゴンドラ乗り場へのアクセス以外、特に無し。
白馬駅からホテルまでの送迎バスが、片道2000円!?　wifiエリアが、bar.、ラウンジの2カ所に限定されており、且つ、電波は脆弱。部屋の下がbarの為、深夜まで、バンコクのカオサンの安宿の様なうるささ、アダムゴンドラ乗り場からのアクセス以外、何のメリットも無し。
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Need to move lugguages from first floor to second floor by stairs. Very inconvenience. Simple breakfast but boiled egg is good. Room and bathroom are very small. Location is good.
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
海外気分の宿泊ホテル
八方尾根スキー場のゴンドラに近いだけ、それ以上は　期待しないで利用しないと失望する。 利用した部屋が　最低だったのかもしれないけれど　wi-fiはあるけれど　TVその他は　ホテル利用説明書など　何もない。　バストイレは　ウォシュレットなしのバスルーム。　海外の宿に宿泊してるイメージで　覚悟すること。　英会話できないと　難しい。
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Window cannot be closed . Room no cleaning. Used towel and Rubbish in the room.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
エクスペディアはJCBを登録していたため、予約時は問題がなかったが、現地のフロントで、オーストラリアの会社なのでJCBは使用できないといわれ、急遽、現金で支払いをした。予約時に明確にしてほしい。
Stayed 1 night in Jan 2019