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Reviews of Kiss Gardenhome Chic Hotel

3.5 out of 5
Kiss Gardenhome Chic Hotel
51/2 Hoimook Road, Hat Yai, Songkhla

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 52 reviews" "
Rating 8 - Good. 25 out of 52 reviews" "
Rating 6 - Okay. 11 out of 52 reviews" "
Rating 4 - Poor. 6 out of 52 reviews" "
Rating 2 - Terrible. 0 out of 52 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but toilet smell badly..
Stayed 3 nights in Aug 2019

8/10 Good

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Ong

Travelled with group
Disliked: Staff & service, property conditions & facilities
Nothing service is very bad I will never go back to this hill again
Stayed 2 nights in Apr 2019

8/10 Good

Lim, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit far to town centre.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018

6/10 Okay

ng

Stayed 4 nights in Oct 2018

8/10 Good

Gordon

Liked: Cleanliness, room comfort
Comfortable Stay ...
A comfortable stay with clean rooms and good WiFi. There is a good lounge at the lobby area with nice Live entertainment. Overall a good and relaxing stay.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall okay . . .
Stayed 2 nights in Sep 2018

8/10 Good

joe

Liked: Cleanliness, staff & service, room comfort
Great hotel, nice decor, rooms a bit dark though. there's a music lounge downstairs so it gets noisy at night. there's also drunk people yelling in the middle of the night so if you're a light sleeper, don't stay here.
Stayed 3 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
We check in at 5.30pm. After 15mins we entered the room air conditioner not cold. I called receptionist and informed regarding this. 20mins later still no technician showed up. So I went to reception to remind them again and complaint why we get queen bed size for superior room but the fact upon hotel booked it stated king bed size? The staffs said the bed size is correct queen bed for superior room. I felt cheated because the reason I booked this hotel is because they provide king size bed for the room I choose. After a few minutes argue I just accept the bed and asked when the air conditioner will be fixed. The staff said technician is currently in my room. We go to our room wait until 10mins still no technician come. I had to called reception again and again only then the technician came but he cannot speak English. He just check but not fixed it. We decided to go out for dinner and hopefully everything will be ok after we come back. Unfortunately after 2 hours we go into the room air conditioner still they not fixed it!
Stayed 2 nights in Aug 2018

6/10 Okay

Carlos

Another one to the Thailand pile
What else to say, a total disappointment in misleading with pictures everywhere in Thailand hotels and this one too. Nothing from the pictures looks like the real thing, except the front of the hotel. The bathroom had this stink, and pongy smell, I only had to go there as few times as possible. Super disappointed in service. Although this time they were not rude at the reception, they never go above and beyond pleasing guests. Never again.
Stayed 2 nights in Aug 2018

10/10 Excellent

HIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Wong, Malaysia

Liked: Cleanliness, room comfort
I booked online requested king size bed but giving me two single bed.I felt unhappy with my booking.
Stayed 1 night in Aug 2018

10/10 Excellent

Lye Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Wi-Fi signal weak despite staying right next to the router. Very noisy staying on level 3 due to the disco on level one
Stayed 3 nights in Mar 2018
Response from suvapat on 29 Apr,2018
Sorry for the inconvenience We will improve it Thanks.

4/10 Poor

Hui Yan

Disliked: Staff & service, property conditions & facilities, room comfort
Budget friendly but felt more like a hostel.
Good location and budget friendly. But the stay was extremely unpleasant. Upon checking into our room on 4th floor we quickly realised the aircon was not working (blowing hot air) and informed the staff. They were unable to fix it and handed us a new key card instead. So we packed up and moved to a room that looked slightly bigger with a newer aircon. We thought hey that's a nice gesture, but we were so wrong. 10 minutes after we had happily settled down, they came back to us saying we had to move again because - I quote them directly here - "This was a DELUXE room and we had booked a SUPERIOR room". So we had to pack up again and carry our own luggage to the 3rd room. Now I want to clarify here that we were NOT expecting any room upgrade in the first place just because the aircon was broken. We simply wanted it to be fixed. It was the hotel's decision to assign us a new room, and instead of making proper amendments, they did not hesitate to inconvenience us over their own mistake, without a single apology. Sure, we're not expecting 5 star customer service here, but the way they handled the whole situation was completely tactless and unprofessional. FYI, 1) They will keep your passports instead of making a photocopy. 2) There will be 2 free bottles of tap water on your table, the mineral water in the fridge is chargeable (33 baht). Just highlighting this because it's not stated clearly anywhere. 3) Transport from hotel to airport can be arranged for 300 baht.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good located in Hat Yai city centre.
Good staffs service at counter, room clean, room facilities good, TV have 50 channels (if you prefer stay in your hotel room!!)
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel during my stay in Hatyai ever...
Clean, neat and good facilities in my room! If really have to choose one point as a bad experienced in here would b the smell from my bathroom even not that bad if compare to others hotel that I had ever stayed in Hatyai. Important thing was they didnt interrupt my privacy during my stay and so I will b return if got trip to Hatyai in future time!
Stayed 4 nights in Jul 2017

6/10 Okay

Mei Ling

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average stay
The stay is good overall. But I feel umcomfortable to see the sexy girls at their second floor

8/10 Good

Kay Thiam

Liked: Cleanliness, staff & service, room comfort

8/10 Good

5zal, Petaling Jaya, Malaysia

Liked: Cleanliness, room comfort
Nice hotel near to City
1. Not too big not too small hotel, a cozy hotel 2. Clean room 3. Ample parking space available 4. Walking distance to City - about 750 meters to Lee Gardens, Santisuk Market 5. A Muslim restaurant nearby (just across the bridge)

6/10 Okay

duwan, Malaysia

Liked: Cleanliness, room comfort
overall is ok. walking distance, just need to find shortcut

10/10 Excellent

Hee Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will surely stay in this hotel again.

10/10 Excellent

sebastian, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place nearby downtown.
Staffs are good. Feeling enjoy the environment. Good for honey moon.

10/10 Excellent

Tan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and comfortable stay
The room was comfortable,clean and complete amentities

6/10 Okay

MANI RAJ, Penang,Malaysia

Liked: Property conditions & facilities, room comfort
Lively band rendering English oldies at the Hotel Restaurant and the hotel location is reasonably good. If you are with children,try to avoid the second floor which offers spa service with a lot of sexy girls

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit
Pleasant stay. Hotel is close to local attractions. Staff is friendly.

6/10 Okay

Ren Zhi, Penang

Liked: Cleanliness, property conditions & facilities, room comfort
2night stay at kiss
There is pub at level 1, thus at night a bit noisy. but overall we had a pleasant stay. room is comfortable. p/s: they will require us 1000baht or our passport as deposit

10/10 Excellent

Jenson, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & clean
I been 3 day 2 night at this hotel. When I reach to this hotel,my main concern is food street. So, I am worry hardly to get food. Actually, it easy to get food once go down only from the hotel. It walking distance. Beside that, "tuk-tuk" it in front of main hotel door. It easy to get "tuk2" as well. Dayana shopping center also walking distance, massage as well. Overall, I am happy staying here, ONLY thing, next to the hotel, got one PUB, that why a bit noisy at night. Thank you..

6/10 Okay

Verified traveller

Liked: Cleanliness

10/10 Excellent

Lai, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel

6/10 Okay

Cheok Hong, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities
Value for money, clean & cosy
Checking in was a bit of delay due to mixed up room types. Booked 6 rooms. Overall the place including rooms were clean & cosy. Spent both evenings at Barocco. Good Thai food, drinks & music.There was a live band playing there nightly. Nearby have 7 eleven, Thai massage, food & not far from town centre.

6/10 Okay

Peter, Launceston Tasmania

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
kept awake all night
first night we had music playing from the disco till 3am and when I asked staff about this no one was able o speak or understand English. 2nd night we had a very loud motor start just on dusk and ran all night was maybe for the air cons but wasn't able to sleep at all due to it. Sorry we did like the décor etc but as staff could fix anything would advise not to staff

6/10 Okay

HENRY TAN, penang

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
VALUE FOR MONEY
The room was clean , staff service are normal . it's not the hotel to stay for shopping at hadyai. a bit far from for walking to the town.

4/10 Poor

Saw, Kuala Lumpur, Malaysia

Liked: Cleanliness
Disliked: Staff & service, room comfort
Clean room.Water heater/air con not function well.
Car park - ample space to park your car. Room - Clean and neat. But the air con is unstable (sometimes cold sometimes warm), water heater is not functioning well (suddenly cold, suddenly hot). Staff services - staff bad attitude especially this lady named Rattaya. Fierce and did not explain well when questions about the allocation of the rooms. She just ask us to sign the registration form without explaining much. When we queries further on the room allocation, she replied with rude and unwelcoming tone. Feeling very offended.

4/10 Poor

Terence J, GB

Disliked: Staff & service, property conditions & facilities
Bad, very very bad
Having stayed at so many other hotels before, I have never encountered one that required me to leave my passport at the front desk. Usually I would only be required to let them make a photocopy of it. I think is it illegal for another party other than the police to do so anyway. After quite a long discussion, the receptionist finally agreed to let me leave a deposit in place of our passports. The receptionist at the front desk was very arrogant. The hotel is currently in the midst of being refurbished. The exterior and interior looks quite presentable. However the quality of the renovation can be seen in the rooms. Very bad workmanship, loose fixtures, surfaces not leveled, etc. There is also a karaoke club in the hotel itself, so for those who would like to turn in early, don't expect to do so. My room was located on the 3rd floor and on the other end of the hotel away from the karaoke club and we could still hear the strong bass and singing. The only good thing about this hotel is that it is near some of the nice food shops.

8/10 Good

SUNITRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
とりあえず快適
概ねは快適だったが、日によって夜に大きな音楽が耳に障った。 水回りの水の出が悪い
Stayed 5 nights in Jan 2019

8/10 Good

JHIH KAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Soon mok, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy

10/10 Excellent

ISRAVUT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ดี
ดีค่ะ

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ดี
พักหลายครั้งมากๆโดยรวมโอเคค่ะ

8/10 Good

Suphata, มาเลเซีย

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ดีมาก
ดีค่ะ

8/10 Good

Suphata, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ดี
เสียแต่พนักงานล๊อบบี้ค่ะไม่ฉลาดเอาซะเลยนอกนั้นดีค่ะ

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
ดีมาก
พักที่นี้ทุกครั้งที่มาหาดใหญ่ค่ะโดยรวมแล้วค่อนข้างดีค่ะแต่เค้าเตอร์คือพนักงานล๊อบบี้ค่ะน่าจะฉลาดและพูดจาให้ดีกว่านี้หน่อยค่ะมาพักที่นี้ทุกเดือนค่ะแต่เดือนนี้พักหลายวันหน่อยทุกอย่างโดยรวมถือว่าดีค่ะเสียแค่พนักงานล๊อบบี้ค่ะ

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
อยู่ใกล้ร้านติ่มซำโชคดีแต่เตี๊ยม เดินไป 5 นาทีถึง
ห้องพักสะอาด ทำเลดี มีรถตุ๊กๆบริการใกล้โรงแรม สามารถเดินจากโรงแรมไปร้านติ่มซำโชคดีแต่เตี๊ยมได้ค่ะ เสียงแอร์ดังไปนิดนึง เตียงนอนนุ่มสบายดีค่ะ