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Reviews of Laguna Grand Hotel & Spa Songkhla

4 out of 5
Laguna Grand Hotel & Spa Songkhla
481/1 Moo2 Phawong District, Hat Yai, Songkhla Province

Reviews

9.8

Exceptional

Rating 10 - Excellent. 12 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

10/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

GOVINDRAJ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was worth for money
Stayed 1 night in Mar 2024
Response from Jor on 23 Apr,2024
Dear Guest,Greetings from Laguna Grand Hotel & Spa Songkhla and thank you for taking your time to review of your stay at Laguna Grand Hotel and Spa Songkhla. Your score and feedback will motivate our associates to provide better service. We are glad to know that you enjoyed your stay with us. We truly appreciate that you chose to stay with us for your recent visit. And we are looking forward to welcoming you again soon.Best Regards,Yadapat KetkaewFront Office ManagerLaguna Grand Hotel & Spa Songkhla

10/10 Excellent

Shane

Stayed 1 night in Feb 2024
Response from Jor on 5 Apr,2024
Dear Guest,Greetings from Laguna Grand Hotel & Spa Songkhla and thank you for taking your time to review of your stay at Laguna Grand Hotel and Spa Songkhla. Your score and feedback will motivate our associates to provide better service. We are glad to know that you enjoyed your stay with us. We truly appreciate that you chose to stay with us for your recent visit. And we are looking forward to welcoming you again soon.Best Regards,Yadapat KetkaewFront Office ManagerLaguna Grand Hotel & Spa Songkhla

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Kenika on 13 Dec,2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Kenika ChaowanasaiAssistant front office manager

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is a relatively new facility. Overall the staff are very efficient and helpful. Our room was very clean, modern and comfortable. It is quite a distance from the town centre and we needed to taxi there. A couple of things that we didn't enjoy was one night there was quite a bad odour when we went out onto the deck. The second concern was that we had some laundry done and dry cleaning requested. The dry cleaning was for a new mend sport jacket that specifically said on the instructions dry clean only. The hotel laundered it and it was ruined. They accepted it was there error but would only pay TB2000. The jacket cost more than TB18000. Much of the returned ironing was very poor and we needed to re-iron items.
Stayed 5 nights in Jul 2023

8/10 Good

SOO HWA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is friendly, but we have been waiting for 1.5 hours for the room availability. Breakfast is in buffet style and have various varieties.
Stayed 1 night in Jan 2023
Response from K. Bank on 24 Mar,2023
Dear K. Soo Hwa,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,

10/10 Excellent

INDREK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pace was amazing. The staff were polite and helpful. The hotel room is clean and spacious. Will visit again. Love the spa and massage.
Stayed 3 nights in Dec 2022
Response from Reservation Officer on 17 May,2023
Dear Shane, Thank you so much for your review! Thank you for choosing Laguna grand hotel and spa Songkhla for your recent staying with us! Looking forward to welcoming you again soon.

10/10 Excellent

LOK LEUNG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好體驗的酒店
此酒店無論住宿、服務水平、整潔度都有非常好的體驗。
Stayed 4 nights in Jan 2023
Response from K. Bank on 24 Mar,2023
Dear Mr. LOK LEUNGこの度は, でのご宿泊に関しますお客様の貴重なご意見、ご感想を頂戴いたしまして誠にありがとうございます。お客様のご意見、ご感想は当ホテルのサービスの向上に関する上で大変励みになるものと思います。今回のお客様のご意見、ご感想は当社の従業員に伝えさせていただきます。お客様の次回のご宿泊がより一層快適なものであるよう従業員一同、日々努力する所存でございます。ありがとうございました。