330A-330B Ung Van Khiem, Binh Thanh Dist, Ho Chi Minh City
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 12 out of 20 reviews" "
10 - Excellent
12
Rating 8 - Good. 4 out of 20 reviews" "
8 - Good
4
Rating 6 - Okay. 2 out of 20 reviews" "
6 - Okay
2
Rating 4 - Poor. 0 out of 20 reviews" "
4 - Poor
0
Rating 2 - Terrible. 2 out of 20 reviews" "
2 - Terrible
2
8.6/10
Cleanliness
7.6/10
Amenities
7.8/10
Property conditions & facilities
2.0/10
Eco-friendliness
Reviews
10/10 Excellent
Vaida
Travelled with family
29 Dec,2023
Liked: Cleanliness, room comfort
Spacious rooms, conditioning. Close to shopping.
Vaida
Stayed 2 nights in Dec 2023
Response from Victor Ho on 1 Jan,2024
Dear Vaida,Greetings from Oakwood Hotel & Apartments Saigon!First and foremost, we thank you for choosing us as your preferred accommodation for your previous trip to Ho Chi Minh City.We are very much delighted to know that you had a pleasant stay.Such kind words from you do encourage us to keep on striving to serve our valued guests like yourself better.Once again, thank you and we all look forward to welcoming you back.Yours sincerely,Victor Ho (Mr.)Front Office Manager
Dear Mr./Ms. Aki,Greetings from Oakwood Hotel & Apartments Saigon!First and foremost, we thank you for choosing us as your preferred accommodation amongst many other selections in Ho Chi Minh city.We trust that you had a pleasant stay experience and are very delighted to receive your kind rating.We all look forward to welcoming you back again.Yours sincerely,Victor Ho (Mr.)Front Office Manager
6/10 Okay
Tri
Business traveller
13 Aug,2023
Tri
Stayed 2 nights in Aug 2023
Response from Victor Ho (Mr.) Front Office Manager on 15 Aug,2023
Dear Mr./Ms. Tri,Greetings from Oakwood Hotel & Apartments Saigon!Firstly, we thank you for choosing us as your preferred accommodation for your trip in Ho Chi Minh city.We appreciate your kindness of rating of your previous experience at our property. Should there be any parts that we can do to make your future stay experience with us better, please feel free to share with us.We look forward to welcoming you back again.Yours sincerely,Victor Ho (Mr.)Front Office Manager
2/10 Terrible
Roy
Travelled with family
3 Aug,2023
Disliked: Property conditions & facilities
When we drive into the parking lot the security guard yelled at us and reception treated us like a second class. The breakfast is not good:(. I don't recommend staying here.
Roy
Stayed 1 night in Aug 2023
Response from Victor Ho (Mr.) Front Office Manager on 4 Aug,2023
Dear Mr. RoyGreetings from Oakwood Hotel & Apartments Saigon!First and foremost, we thank you for choosing us as your preferred accommodation for your previous trip to Ho Chi Minh city.At Oakwood Hotel & Apartments Saigon, we always strive to deliver a memorable stay experience for our guests and with due respect, all guests are our utmost valued guests. Unfortunately, we were unable to meet your expectations during your recent stay with us, especially the attitude of our staff that made you unsatisfied. Therefore, we wish to extend our sincere apology to you again. Please rest assured that your feedback had been shared and taken wholeheartedly with our management team right after your in-direct feedback upon the arrival and surely will be taken seriously as a case study for our future improvements.Once again, we deeply apologise for your inconvenience. We look forward to having a chance to welcome you back so that we could serve you with our best hospitality.Warmest regards,Victor Ho (Mr.)Front Office Manager
Response from Victor Ho (Mr.) Front Office Manager on 12 Jun,2023
Dear Mr./Ms. Linh,Greetings from Oakwood Hotel & Apartments Saigon!Firstly, we thank you for choosing us as your preferred accommodation for your trip in Ho Chi Minh city.We appreciate your kindness of rating of your previous experience at our property. Should there be any parts that we can do to make your future stay experience with us better, please feel free to share with us.We look forward to welcoming you back again.Yours sincerely,Victor Ho (Mr.)Front Office Manager
There were ants in the bathroom and the AC system seemed not to work between 11pm and 7am leaving the room quite hot at night. No staff in the hotel spoke any English other than the front desk staff. The location is not close to anything so you need to take a taxi to get to any restaurants. Just a bad hotel!
Allan
Stayed 4 nights in Mar 2023
Response from Victor Ho (Mr.) Front Office Manager on 28 Mar,2023
Dear Mr. Allan,Greetings from Oakwood Hotel & Apartments Saigon!We thank you for taking your time to write us a feedback.Kindly be informed that our hotel services are available 24/7 and immediate actions must always be taken as if there is any such request or issues from any of our guests. Furthermore, we did not receive such feedback from you during the stay regarding those mentioned issues; therefore, instant assistances from us were not offered and we are sorry if there is any inconvenience caused.Best regards,Victor Ho (Mr.)Front Office Manager
First of all it was a great stay during the time in Saigon. Special thanks to the hospitality of Vera and Nguyen who were extremely welcoming and helpful. However, the checkout process seemed odd to me as a FO person, the staff was maybe not in the good day but yeah overall it was great. Also thanks the DM to store our luggages
Thá»?nh
Stayed 3 nights in Feb 2023
Response from Victor Ho (Mr.) Front Office Manager on 21 Feb,2023
Dear Mr. Thinh,Greetings from Oakwood Hotel & Apartments Saigon!First and foremost, we thank you very much for choosing us as your preferred accommodation for your trip in Ho Chi Minh city.We are delighted to know that you had a great stay and we are even happier to know that the services delivered by our associates Vera and Nguyen were recognised.As we are always striving to deliver our best to our valued guests like yourself, mistakes are unexpected. Your kind comments are truly meaningful to us as we can learn and improve ours.Once again, thank you and we all look forward to welcoming you back again.Yours sincerely,Victor Ho (Mr.)Front Office Manager
10/10 Excellent
Julya
Travelled with family
9 Feb,2023
Liked: Cleanliness, room comfort
Beyond 5 stars!!!
I love the staff at this property!! Quang and Vera were very helpful, accommodating, efficient, and always had a big smile on their faces even though they worked overnight! Nguyen is super fast and always had there to assist as well.
The breakfast was ok, but the staff made our stay unforgettable! We would definitely stay again and would highly recommend!
Julya
Stayed 3 nights in Feb 2023
Response from Victor Ho (Mr.) Front Office Manager on 9 Feb,2023
Dear Ms. Julya,Greetings from Oakwood Hotel & Apartments Saigon!First of all, we would like to thank you very much for choosing us as your preferred accommodation for your trip in Ho Chi Minh city.We are beyond happy to know that you had a unforgettable stay experience.It is a big gratitude for us to know that the services delivered to you by our associates were recognised and we will surely take your compliments as our motivations to keep on delivering our best to our valued guests like yourself.Once again, thank you and we all look forward to welcoming you back again.Yours sincerely,Victor Ho (Mr.)Front Office Manager
10/10 Excellent
Bryan
17 Dec,2022
Bryan
Response from Victor Ho on 8 Nov,2023
Dear Mr. Bryan,Greetings from Oakwood Hotel & Apartments Saigon!First and foremost, we thank you for choosing us as your preferred accommodation for your previous trip to Ho Chi Minh city.We trust that you had a pleasant stay thanks to your kind rating. Such kind gesture from you does encourage us to keep on delivering our best services as well as help us improve what we could do better to serve our valued guests like yourself better.We look forward to welcoming you back again.Yours sincerely,Victor Ho (Mr.)Front Office Manager
Good service and staff were helpful and polite. They provided big tv at reception area for guests to watch football. Drinks and snacks were provided complimentary
Lucy Jean
Stayed 2 nights in Dec 2022
Response from Victor Ho (Mr.) Front Office Manager on 12 Dec,2022
Dear Ms. Lucy,Thank you for choosing Oakwood Hotel & Apartments Saigon as your preferred accommodation in Ho Chi Minh city.We are happy to know that you had an enjoyable stay with us. Your kind sharing of the stay experiences are meaningful as yours are our motivation to never stop striving to serve our valued guests like you better.Once again, thank you and we look forward to welcoming you back again soon.Yours sincerely,Victor Ho (Mr.)Front Office Manager
staff are friendly and polite, The lobby is very clean and my room is facing the saigon river , The breakfast has limited selection but it is good enough for me such as eggs, bread, bacon , coffee, tea , fruit, crossiant, yogurt and milk.
tracy
Stayed 6 nights in Nov 2022
Response from Victor Ho (Mr.) Front Office Manager on 25 Nov,2022
Dear Ms. Tracy,Greetings from Oakwood Hotel & Apartments Saigon!Our gratitude to you for choosing us as your preferred accommodation amongst many other selections in Ho Chi Minh city.We are happy to know that you had a pleasant stay and your kinds words remind us to never stop deliver our best to our valued guests like yourself.We wish to welcome you back again soon.Thank you with warm regards,Victor Ho (Mr.)Front Office Manager
10/10 Excellent
YANRU
Business traveller
6 Feb,2024
Liked: Cleanliness, room comfort
YANRU
Stayed 1 night in Feb 2024
Response from Victor Ho on 7 Feb,2024
Dear YANRU,Greetings from Oakwood Hotel & Apartments Saigon!First and foremost, we thank you for choosing us as your preferred accommodation for your previous trip to Ho Chi Minh City.We are very much delighted to know that you had a pleasant stay.Such kind words from you do encourage us to keep on striving to serve our valued guests like yourself better.Once again, thank you and we all look forward to welcoming you back.Yours sincerely,Victor Ho (Mr.)Front Office Manager
10/10 Excellent
Young-wook
Business traveller
23 Sept,2023
Liked: Cleanliness
Young-wook
Stayed 6 nights in Jul 2023
Response from Victor Ho on 25 Sept,2023
Dear Mr./Ms. Young-wook,Greetings from Oakwood Hotel & Apartments Saigon!First and foremost, we thank you for choosing us as your preferred accommodation for your previous trip to Ho Chi Minh city.We trust that you had a pleasant stay thanks to your kind rating. Such kind gesture from you does encourage us to keep on delivering our best services as well as help us improve what we could do better to serve our valued guests like yourself better.We look forward to welcoming you back again.Yours sincerely,Victor Ho (Mr.)Front Office Manager
10/10 Excellent
SOO IN
Business traveller
17 May,2023
Liked: Cleanliness, room comfort
SOO IN
Stayed 5 nights in May 2023
Response from Victor Ho (Mr.) Front Office Manager on 18 May,2023
Dear SOO IN,Greetings from Oakwood Hotel & Apartments Saigon!First and foremost, we thank you for choosing us as your preferred accommodation for your previous trip to Ho Chi Minh city.We are delighted to know that you had a pleasant stay with us via the given scores.It is an encouragement for us to keep on striving to serve our valued guests like yourself better.Once again, thank you and we all look forward to welcoming you back again.Yours sincerely,Victor Ho (Mr.)Front Office Manager
10/10 Excellent
chien hung
12 Mar,2023
chien hung
Stayed 1 night in Mar 2023
Response from Victor Ho (Mr.) Front Office Manager on 13 Mar,2023
Dear Mr. Chien Hung,Greetings from Oakwood Hotel & Apartments Saigon!Firstly, we thank you for choosing us as your preferred accommodation for your trip in Ho Chi Minh city.We are delighted to know that you had a pleasant stay.Your kind rating is so much appreciated. Should there be any parts that we can do to make your future stay experience with us better, please feel free to share with us.We look forward to welcoming you back again.Yours sincerely,Victor Ho (Mr.)Front Office Manager
8/10 Good
jongmin
24 Feb,2023
Liked: Cleanliness, room comfort
jongmin
Stayed 3 nights in Feb 2023
Response from Victor Ho (Mr.) Front Office Manager on 27 Feb,2023
Dear Mr. Jongmin,Greetings from Oakwood Hotel & Apartments Saigon!Firstly, we thank you for choosing us as your preferred accommodation for your trip in Ho Chi Minh city.We are delighted to know that you had a pleasant stay.Your kindness of rating for your previous experience at our property is appreciated. Should there be any parts that we can do to make your future stay experience with us better, please feel free to share with us.We look forward to welcoming you back again.Yours sincerely,Victor Ho (Mr.)Front Office Manager
8/10 Good
Verified traveller
5 Jan,2023
Liked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Jan 2023
Response from Victor Ho (Mr.) Front Office Manager on 9 Jan,2023
Dear Guest,Greetings from Oakwood Hotel & Apartments Saigon!We thank you for choosing us as your preferred accommodation for your trip in Ho Chi Minh city.Furthermore, your kindness of giving score is giving us encouragement. Your further comments can help us make your future stay more enjoyable, please feel free to share with us.Once again, thank you.Yours sincerely,Victor Ho (Mr.)Front Office Manager
8/10 Good
Verified traveller
Travelled with group
2 Jan,2023
Liked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Dec 2022
Response from Victor Ho (Mr.) Front Office Manager on 6 Jan,2023
Dear guest,Greetings from Oakwood Hotel & Apartments Saigon!We thank you for choosing us as your preferred accommodation for your trip in Ho Chi Minh city.Furthermore, your kindness of giving score is giving us encouragement. Your further comments can help us make your future stay more enjoyable, please feel free to share with us.Once again, thank you.Yours sincerely,