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Reviews of Trung Mai Hotel

3.5 out of 5
Trung Mai Hotel
785 Nguyen Trai, District 5, Ho Chi Minh City

Reviews

6.2
Rating 10 - Excellent. 3 out of 50 reviews" "
Rating 8 - Good. 17 out of 50 reviews" "
Rating 6 - Okay. 16 out of 50 reviews" "
Rating 4 - Poor. 8 out of 50 reviews" "
Rating 2 - Terrible. 6 out of 50 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Billianson

Travelled with family
It’s ok for the price
Stayed 7 nights in Apr 2024

2/10 Terrible

Thant

Disliked: Property conditions & facilities
Renovation when customers are here
Stayed 5 nights in Mar 2024

2/10 Terrible

Thant

Travelled with group
Disliked: Amenities, property conditions & facilities
They were renovating even when customers are resting need to shut the hotel and renovate
Stayed 9 nights in Mar 2024

8/10 Good

Vinh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It's OK not too bad .
Stayed 2 nights in Feb 2024

2/10 Terrible

Oanh

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel neeed to upgrade everything is old and dirty customers service very dru the room has visible sound at night scare my family no one sleeps that night I complain to customer service they did not care I feel bad to stay at this Hotel
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

2/10 Terrible

Yan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Do not look the same from the Picture !!! No maintenance that it need to be done !!!
Stayed 8 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Receptionist Team on 27 Jul,2019
Dear Customer, Thank you so much for staying at Trung Mai Hotel and your comment. We wish to welcome to you again in the near future. Have a nice day Ms Hai - Receptionist Team

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible, inadequate lighting, poor fresh air circulation. Bad, bad, extremely bad!
Stayed 3 nights in Jun 2019
Response from Receptionist Team on 25 Jul,2019
Dear Anonymous, Could you show me your information stayed at hotel (your name, check in/out time)? We are appreciate about your detailed comment and information to approve hotel. Have a nice day, Ms Hai- Receptionist Team

6/10 Okay

Verified traveller

2 stars
It is ok for the price I paid...! The water flows were so weak in the shower and there is no hot water available in the washing sink due to the way it was built per the maintenance person.
Stayed 5 nights in Nov 2018

8/10 Good

rukus, sleeping

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay
The room is nice, room cleaning service every day, kinda noisy with single pane windows, you can hear honking motorbikes Into the early morning and there is a hospital very close by with emergency siren vehicles driving by very often all night long. Some of the front desk people speak a little English, some none at all. We arrived at 9:30am and was pleasantly surprised that they let us check in. Lots of eating places around but not much else’s to do within walking distance, we did walk to the 1000 Buddha temple that was around 2 or 3 km. Kind of strange, they have parked cars in the lobby and motorbikes drive right through to get to a parking lot. Only gripe was a room service experience, we called down and a man answered, tried to order and he said “don’t speak English” so I went to the front desk and pointed on the menu to what I wanted, food came up and nothing was correct! Little to say that I was pretty upset but what can I do?
Stayed 3 nights in Aug 2018
Response from Hotel Trung Mai on 20 Sept,2018
The hotel is very honored to be your supporters, thanks for your comments, they will try to overcome the mistakes, hope to welcome you next time will be better. Best regards

8/10 Good

louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2018
Response from cholonhoteljsc on 27 Sept,2018
Look forward to working with you Thank you

6/10 Okay

Arthur

Liked: Cleanliness, property conditions & facilities, room comfort
Only if your desperate
No one can speak english.BIG downfall. Plus more interested in serving Chinese instead of other paying guests
Stayed 6 nights in Jan 2018
Response from Hotel Trung Mai on 27 Sept,2018
Thank you very much for your suggestions, we will try to improve, to serve you better.You can ignore the mistakes this time, we hope to welcome you The next time better.   thank you.

10/10 Excellent

chad, seattle usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly. Nice. Always stay here due to its location. Cheap and always quick to help when I need something. Taxi, laundry, room clean
Stayed 1 night in Jan 2018
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for supporting the hotel, the hotel is looking forward to welcoming you again. see you later. thank you.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Hotel Trung Mai on 27 Sept,2018
Thank you, look forward to cooperation.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Hotel Trung Mai on 27 Sept,2018
are looking forward to cooperate. Thank you

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Decent hotel in Cholon
Whilst there are better hotels in other parts of HCMC, Trung Mai is a decent place to stay, where staff speaks Cantonese and some English, besides Vietnamese. The room reminds me of 1990s hotels in Asia, basic and not modern, but clean, with decent bedding and quiet from street noise, which to us was the most important. There does not seem to be a breakfast option, but standard food can be ordered in the room at reasonable prices. Within walking distance of Thien Hau temple and 10-15min walk from Binh Tay market (closed for renovations between Nov.16 and Nov 17) and St Xavier church, it is also a convenient base to explore Cholon area. We would consider staying back for the overall convenience but keeping in mind the outdated look and feel.
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for your support, and have real feedback, the hotel hopes to welcome you next time to serve you better. see you later. thank you. Have a nice day.

8/10 Good

Chad

Liked: Cleanliness, staff & service
Good acommadation for the price. Lots of stores in walking distance.
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for supporting the hotel, the hotel is hoping to be back and welcome you again. see you later. Wish you a good day. Thank you.

6/10 Okay

paul,UK

Liked: Staff & service
Disliked: Property conditions & facilities
Budget hotel,very kind staff
Very kind and helpful staff,basic room,on opposite side of town from major tourist attractions about 1 hour walk
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for supporting the hotel, the hotel is hoping to be back and welcome you again. Wish you a good day. Thank you see you later.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from Hotel Trung Mai on 27 Sept,2018
Thank you, look forward to a pleasant cooperation.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible and rude staff. Had a very terrible experience while checking in. The room is not very dirty however the bed is rather uncomfortable. There better hotel in the immediate area.
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for your comments. Our hotel is really sorry and we regret that we have to come to an unexpected situation. We will try to overcome the shortcomings, and try to improve. Hope to see you again next time, we will serve better. See you again. Wish you a good day. Thank you

4/10 Poor

Harry, US

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel locate in the heart of the Cholon
The room is too small, equipment is too old and dirty, air conditioning is noise.
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for your feedback Really sorry hotel. We listen to your comments, and will try to fix in the shortest time. Hope to welcome you next time will be better. See you again. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel In Good Location.
If you just need a good place to stay for few days with clean beds and friendly staffs for reasonable prices, Trung Mai will not disappoint you.
Response from Hotel Trung Mai. on 27 Sept,2018
Thank you for supporting the hotel, the hotel is hoping to be back and welcome you again. see you later. Wish you a good day.

6/10 Okay

Abhay, Bangalore

Liked: Cleanliness
Stay in Saigon
This place is located in the suburbs and the staff do not speak English I hotel is clean and tidy but a good 30 mins from city centre I would suggest to book a room in district 1 so that you save a lot on transportation
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for your comments. Our hotel is really sorry and we regret that we have to come to an unexpected situation. We will try to overcome the shortcomings, and try to improve. Hope to see you again next time, we will serve better. See you again. Wish you a good day.

8/10 Good

Jess , England

Liked: Staff & service, room comfort
Nice hotel
The hotel is ok, had a warm shower, A/C worked, flat screen TV and the beds were alright. Room size was big for what you pay for which is a bonus. The staff are really helpful and friendly even though they speak limited English. The bathroom wasn't perfectly clean but was what you'd expect for the standard of hotel out here. It is quite far from the centre, about 4km we walked it once. Probably not best if your here as a tourist but perfect for us who were needing to be close to the hospital for placement
Response from Hotel Trung Mai on 27 Sept,2018
We are sorry, we hope you will forgive us, we will try our best to fix the shortcomings in the shortest time. The hotel is hoping to see you again to better serve you. I want to meet you, wish you a good day. cordially greet.

2/10 Terrible

tung, Houston, TX USA

Disliked: Property conditions & facilities
Choose another place
Hotel was so so. Price was comparable to other hotels around the area. Booked the room for 2 people with 2 beds, the night staff wanted to charge me an additional fee to bring in a second person. Would not come back to this one.
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for your comments. Our hotel is really sorry and we regret that we have to come to an unexpected situation. We will try to overcome the shortcomings, and try to improve. Hope to see you again next time, we will serve better. See you again. Wish you a good day. Thank you

4/10 Poor

Hong

Disliked: Property conditions & facilities, room comfort
Response from Hotel Trung Mai. on 27 Sept,2018
We look forward to working with you. Thank you.

6/10 Okay

Anne

Disliked: Room comfort
Response from Hotel Trung Mai. on 27 Sept,2018
Hope to cooperate with you. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
This 1.5 star gem..
Located in neighbourhood, the hotel is within walking distance to all Chinatown place of interests and not to mention some great chinese restaurants are nearby this hotel. The rooms in this no-frill hotel are clean. Cheap room service and room rates are cheap.
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for your support, and have real feedback, the hotel hopes to welcome you next time to serve you better. see you later. thank you. Have a nice day.

6/10 Okay

Verified traveller

Liked: Cleanliness
Decent stay in chinatown
Great budget place stay in chinatown. Surrounding rich in culture.
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for supporting the hotel, the hotel is hoping to be back and welcome you again. see you later. Wish you a good day. Thank you

8/10 Good

Mi, hcm city

Liked: Staff & service
Hotel is only standard.
Close everything n bit noisy . Some of the guest were talking bit loud. N the rest is standard ok
Response from Hotel Trung Mai. on 27 Sept,2018
We thank you for your comments, the hotel is really sorry. And will try to fix in the shortest time. Hope to welcome you next time will be better. Thank you. See you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friend and I stayed at this budget hotel in Cholon, the Chinatown of Ho Chi Minh. We actually decided to book online in the hotel lobby because booking online turns out to be cheaper than walk-in prices. The staff in the reception doesn’t mind and gave us our room right after we showed them the confirmation email. Our room was big, albeit abit old. Basic amenities like hot water and wifi are available and everything seems to be working. The reception staff cannot speak English, but Google Translate saves the day. We returned to the hotel at about 11pm once and found the gates locked. Thus, we had to wake the night guard up from what looks like a deep sleep. Jolted awake so suddenly, he is nevertheless wide eyed and polite while opening the gate for us.
Response from Hotel Trung Mai on 27 Sept,2018
We are sorry, we hope you will forgive us, we will try our best to fix the shortcomings in the shortest time. The hotel is hoping to see you again to better serve you. I want to meet you, wish you a good day. cordially greet.

8/10 Good

Lam, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price vs Comfort is reasonable
Our double bed room was a bit small, no wardrobe to hang any of our clothes, whereas for a two single bed room, the room was much bigger. There's also no curtain in the shower area. Apart from the above, the room was considered clean and the bed comfortable, air cond was working fine and free wifi was the extremely fast.
Response from Hotel Trung Mai on 27 Sept,2018
Thank you very much for your suggestions, we will try to improve, to serve you better.You can ignore the mistakes this time, we hope to welcome you The next time better. thank you. Have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was good
Hotel worker pleasant and helpful
Response from Hotel Trung Mai. on 27 Sept,2018
The hotel is expected to meet and welcome you next time. Wish you a good and happy day.

4/10 Poor

Marion

4/10 Poor

damien

Disliked: Cleanliness
Stayed 2 nights in Jan 2019

6/10 Okay

Antoine, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agréable
Hôtel agréable. Le personnel est souriant. L'équipement de la chambre est simple (TV, minibar, climatisation) mais satisfaisant. Les fenêtres de la salle de bain ne se fermaient pas, j'ai donc accueilli des lézards dans ma chambre. C'était mon deuxième séjour dans cet hôtel. J'y retournerais surement
Stayed 9 nights in Feb 2018
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for supporting the hotel, the hotel is hoping to be back and welcome you again. see you later. Wish you a good day. Thank you

6/10 Okay

Wai Yin

Liked: Staff & service
如果在清潔上下多少功夫可能更好
其實中規中矩，應該算係整潔，但卻被嘢咬，唯一一樣覺得令我留下最差感覺
Stayed 2 nights in Oct 2017
Response from Hotel Trung Mai on 27 Sept,2018
are looking forward to cooperate. Thank you

6/10 Okay

jiancheng

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Hotel Trung Mai on 27 Sept,2018
are looking forward to cooperate. Thank you

2/10 Terrible

THUY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
次は無いでしょう。
受付の男性が不親切で部屋が狭くツインルームでベッドが二つの予約だったがそうではなく‼︎
Response from Hotel Trung Mai. on 27 Sept,2018
are looking forward to cooperate. THANK YOU

6/10 Okay

SIK HORNG

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Hotel Trung Mai. on 27 Sept,2018
Thank you, animate look.

6/10 Okay

Verified traveller

GOOD HOTEL
便宜乾淨，交通方便
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for supporting the hotel, the hotel is looking forward to welcoming you again. see you later. thank you.

10/10 Excellent

Hadio, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
From Very Start, We are welcomed nicely by hotel staff although he cannot speak english very well but he try to understand us. The Room is neat and tidy although old building. the bathroom quite small but clean and have basic amenities. Quite in the night Overall Nice budget hotel and very recommended to people that want vacation in district 5
Response from Hotel Trung Mai on 27 Sept,2018
Thank you for your comments. Our hotel is really sorry and we regret that we have to come to an unexpected situation. We will try to overcome the shortcomings, and try to improve. Hope to see you again next time, we will serve better. See you again. Wish you a good day. Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Hotel Trung Mai. on 27 Sept,2018
Very pleased to welcome you. Thank you.

8/10 Good

Antoine, Nantes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel acceuillant
Je n'ai fait que dormir (sieste et nuit) dans cet hôtel. Literie confortable même si la couverture était un peu petite. Les femmes de chambre passent une fois tous les deux jours.
Response from Hotel Trung Mai on 27 Sept,2018
The hotel is looking forward to welcoming you next time to serve you better. see you later. Thank you. Have a nice day.

6/10 Okay

Rasmus

Response from Hotel Trung Mai. on 27 Sept,2018
Very pleased to welcome you. Thank you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Trung Mai. on 27 Sept,2018
Very pleased to welcome you. Best regards.

8/10 Good

Chia Hao, 台灣

Disliked: Cleanliness, property conditions & facilities
便宜的好選擇
價位便宜但可以接受的設施
Response from Hotel Trung Mai on 27 Sept,2018
The hotel is looking forward to seeing you and welcoming you next time see you later. Wish you a good day. Thank you

8/10 Good

Chia Hao, 台灣

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務省錢的好推薦
附近生活機能便利 入住前已有心理準備,知道客房的設施很差 可是便宜所以能接受這樣的水準 雖然客房設施很差,但該有的都有 例如 沖澡的水壓足夠,冷氣夠冷
Response from Hotel Trung Mai. on 27 Sept,2018
Thank you for your feedback Really sorry hotel. We listen to your comments, and will try to fix in the shortest time. Hope to welcome you next time will be better. See you again. Thank you.