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Reviews of Tuan Long Hotel

2.5 out of 5
Tuan Long Hotel
487/14 Huynh Tan Phat, Tan Thuan Dong, District 7, Ho Chi Minh City

Reviews

6.6
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

5.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Adiya on 18 Nov,2019
Thanks for the positive rating, Hope to host you soon :) Regards, Adiya!

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
The condition of the hotel is not what Is displayed on the internet. The bed was like sleeping on wood, the air conditioning Had non stop dripping. The bathroom wasn’t clean. Overall condition was not worth staying in so we moved to another hotel, without spending a full night there and forfeited the others nights accomodation. If your after cheap and not worried about comfort then it may be for you, but it wasn’t what we expected.
Stayed 3 nights in Oct 2019
Response from Adiya on 20 Oct,2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Adiya!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back for sure!
The staff here are amazing! Always smiling, always helpful and friendly. I know very little Vietnamese, so I appreciate how they will try to use English and translate when its needed. I enjoyed my stay here very much, it is in an amazing area as well, great food all around and it's close enough to the city center.
Stayed 13 nights in Jun 2019
Response from Leonardo on 26 Jun,2019
Hi Matthew! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Leonardo