Dear Nguyen, Thank you very much for choosing the Vinpearl Landmark 81, Autograph Collection during your visit in Saigon and thank you for sharing your feedback with us. We are deeply sadden to read that we could not meet your expectations in terms of cleanliness and in terms of the processing of your laundry items during your stay. We are very sorry that the carpet in your room and especially its design gave the impression of not being cleaned. Additionally, due to a certain amount of laundry given not matching the laundry bill, our team should have reported the issue before processing the laundry and raise up the concern that more pieces were given compared to the list filled in. I can assure you that coaching has been given in order for us to improve our communication going forward. As we understood the issue, we have already processed the compensation according to our policy and hope that this will allow you to give us another chance and come back to stay with us again in the future. Once again, we deeply apologize for all the inconvenience caused and thank you very much for sharing your experience with us so that we can continuously improve our services and processes. It is very important for us to receive our guest’s feedback as this is the main mean for us to progress. We wish you a wonderful start in the year and hope that we will be able to welcome you back again in the future. Sincerely, Camille RamonDirector of Rooms